Freeland House

Wroslyn Road, Freeland, Witney OX29 8AH
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9.5 45 Reviews
  • Freeland House, Witney
Freeland House are a friendly, professional care home that take pride in a person centred approach to individual care needs. They offer personal care, palliative and respite provision in picturesque, stunning surroundings.

The team believe their residents should have their independence, dignity and freedom of choice respected at all times. Carers encourage an active and socially engaging lifestyle with many events, outings and entertainment provided to enhance and stimulate quality of life.

The home is part of the Minster Care Group portfolio and the philosophy is to fulfil excellent physical, mental and emotional health ensuring compassionate care by a team of highly experienced staff.

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Care Provided by Freeland House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 111 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • May Payne (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (91)
    • Couples/Companion Rooms (10)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Freeland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,275
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,375
  • (these prices are only a guideline, please contact Freeland House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Freeland House Reviews (45)

Total of 45, showing 21-40
9.5

Freeland House has a Review Score of 9.5 (9.504) out of 10, based on 15 reviews in the last 2 years. Over all time Freeland House has 45 reviews.

Overall Experience

  • 33
  • 10
  • 2
  • 0
  • 0

Date Published

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5
15
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Review from L P (Granddaughter of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother moved to Freeland House in August 2021, the care she received was outstanding. Myself and the family were so grateful to the kind and caring staff at Freeland House who looked after my grandmother. Unfortunately her time there was short as she passed away in October 2021. As a family,
we would like to thank all members of staff and management for their support and compassion shown towards my grandmother and to us throughout her time at Freeland House.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us and for leaving such lovely feedback.
I will ensure your comments are passed onto the entire staff group.
It was a pleasure looking after your Grandmother and meeting you all.
Thank you and take care.


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Review from Philip L (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I write on my behalf and that of my sister. We were both impressed with the level of care that our late father received during the eight months he spent with you before his death. It was a melancholy time for us both, made less so by the cheerfulness of the staff and the knowledge that he was being
so kindly and sympathetically looked after by the care team. We very much appreciated the flexibility that the management team showed, within the covid restrictions, in enabling our regular face to face contact with our father. He genuinely seemed very content in those last few months and the time we were able to spend with him was very precious. Enabling him to meet his latest great-grandson was particularly cherished by us and by his granddaughter. The terminal care he received was kind and loving, yet professional for which we are especially grateful.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so very much for your review and kind comments. I will ensure your feedback is passed onto the Home Manager and staff group. Thank you once again for taking the time to review us. Best wishes


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Review from P M (Son-in-law of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have made all efforts to make my father-in-law comfortable and safe. The attitude of the staff is excellent, caring and always willing. I would recommend Freeland to anyone needing good care and attention for their loved ones.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us - we really appreciate your valuable feedback and I will be sure to pass your comments onto the staff group.
We will continue to do our best as always.
Thank you once again.


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Review from Pam M (Daughter-in-law of Resident) published on 19 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has just moved to Freeland House. She is now in need of 24-hour care. Alongside my husband, we visited the home, and from the outset, the quality and positive nature of the staff/client relationship was obviously excellent. The deputy manager knew the client's names and was very open about
this home and its goals. She has just transitioned to Freeland House and always we've had positive exchanges about our relatives well being. Every effort has been made to make her comfortable, and she has received the care she obviously needs. Superb start from everyone!

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so very much for taking the time to review us.
We really appreciate your valuable feedback, and I will be sure to pass your comments onto the staff group.
We will continue to do our best - as always.
Thank you!


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Review from Larraine T (Daughter of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always made to feel welcome when visiting my mother and nothing is too much trouble.
My mother is well looked after and treated with care and respect. I am given regular updates on her health and any concerns are discussed.
I would like to thank the home for their hard work and in particular
for tackling the pandemic.
I would highly recommend Freeland House.

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Review from Kathleen G (Wife of Resident) assisted by family/friend published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband moved into the home it was a difficult time during the pandemic because no visitors were allowed. The carers and nurses have kept myself and my daughter informed of my husband's needs, medical and physical, which we are thankful for knowing he is so well looked after. I phone on a daily
basis and nothing is too much trouble and they make me feel welcome when I visit as this is the first time we have been separated in 57 years. Knowing that my husband is in Freeland House gives me great peace of mind.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for your lovely review, we really appreciate your valuable feedback.
I will ensure I pass your comments onto the staff group.
Thank you once again!


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Review from L K (Daughter of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled well at Freeland House and is looked after very well. The staff are all friendly and more than happy to answer questions and pass phone calls on.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for your lovely review. We really appreciate your valuable feedback and I will pass your comments onto the staff group.
Thank you once again.


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Review from Michael B (Son of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for your lovely comment, I will pass it onto the staff group.
As always, we really appreciate your valuable feedback - thank you again!


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Review from Colin F (Son of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, helpful caring staff. My mother is settled and very happy. Lots of activities and interests catered for. Lovely location with large well-tended gardens. Quiet yet convenient for Oxford and the surrounding area.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for your lovely comments - we really appreciate your valuable feedback.


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Review from J D (Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Freeland House is a very professional and friendly place.
Cleanliness is of a high standard, very safe and secure. Dignity and respect very adhered to. Staff are trained to a high standard.

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Review from D B (Daughter of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has had a longer life expectancy at Freeland House than she would have had at her previous care home. The staff are helpful and considerate and although the premises and rooms are not ultra-modern they do seem suitable and in keeping with the age of the current residents. There is ongoing
investment in the new ing for specialist illness management.

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Review from M F (Son of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has received great care at Freeland House. The staff have been professional, friendly and helpful. He has particularly praised the quality of the food - comparing it to fine dining. I have found the staff really friendly and will always do everything they can to help me. I thoroughly recommend Freeland
House.

Reply from Sally Amaechi, Administrator at Freeland House

Thank you for taking the time to review our beautiful home, and for your lovely comments. It has been a pleasure looking after your dad at Freeland House, and for working with appreciative families like yours. We will pass on your review to our care staff and management. Thank you once again for your time.


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Review from M W (Son of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Freeland have been fantastic during this Covid-19 situation and I mean ALL of them.
Thir attention to detail has been truly excellent, they rose to this scenario with care and efficiency.

Reply from Sally Amaechi, Administrator at Freeland House

Thank you so much for your comments. We will be continue to do our best as always . It is always a pleasure working with appreciative, and supportive families like yours. I will be passing your comments to our Management team and staff.


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Review from A J (Husband of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Freeland House has proved to be an excellent choice of care home for my wife who had been a resident for 18 months suffering from Parkinson's and Dementia. The staff are very caring and considerate to her needs at all times.

Reply from Sally Amaechi, Administrator at Freeland House

Thank you, for your lovely review. I will be passing your comments to our Management team and staff.
We will continue to provide the best care as always.


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Review from Linda A (Granddaughter of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been in Freeland House since January 2020. Staff are lovely. Encourage her to join in with the groups. They have worked very hard with her to make her feel at home. I would really recommend this home to anyone.

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Review from Adrian W (Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Isolated. No transport for residents, visitors or staff.

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Review from J B (Wife of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to the manager and all of her staff for looking after my husband over nearly three weeks before he sadly passed away. The care and compassion and dignity they afforded my husband was exemplary. I thank them for the boundless drinks of hot chocolate while I sat with my husband throughout his
last day. Thank you for your kindness.

Reply from Frances Payne, Manager at Freeland House

Thank you so much for your kind words at such a difficult time. I will pass on your comments to our staff.


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Review from Gerald S (Son of Resident) published on 28 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only at Freeland House for a few weeks but I would like to say that during her stay, she was treated with excellent care and was made to feel welcome.
I would to say thank you to all connected with me mum's care.

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Review from Marie B (Daughter of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Freeland since December 2015 and has had wonderful care ever since. In February this year she became very ill with the flu and a chest infection and I have been moved to write this review. I just want to thank the staff for all the love, kindness and support they have shown not only
mum but also me, through this difficult time. Thanks to the amazing care given she has recovered from her illness and is being kept comfortable while everyone tries to encourage her back to strength. Staff throughout the house go above and beyond to provide a high level of care and it is always provided with respect and a warm smile. I am full of admiration and so grateful for all the work they do and how well they work as one big team - thank you all.

Reply from Suzanne, Admin at Freeland House

Thank you, Marie, for your kind comments. I will ensure your wonderful feedback is shared with all of the staff at Freeland House.


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Review from Maggie W (Daughter of Resident) published on 31 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for looking after mum for the last two months. All the staff have a very difficult job looking after residents with dementia depending on the severity of it. Unfortunately, mum had a fall and sadly died. The staff at Freeland are extremely good. The matron and her team work well together.
My overall view is this is a very good nursing home with caring staff.

Reply from Suzanne, Admin at Freeland House

Thank you very much for your kind comments. I will pass them onto the staff group.


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Current Review Score: 9.5 (9.504)

Overview of Review Score

The Review Score of 9.5 (9.504) out of 10 for Freeland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Freeland House is calculated as follows: ( (149 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 174 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.676 Points relating to the number of positive Reviews for Freeland House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2. 15 Positive Reviews ÷ 22.2 = 0.676

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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