Freeland House

Wroslyn Road, Freeland, Witney OX29 8AH
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9.5 45 Reviews
  • Freeland House, Witney
Freeland House are a friendly, professional care home that take pride in a person centred approach to individual care needs. They offer personal care, palliative and respite provision in picturesque, stunning surroundings.

The team believe their residents should have their independence, dignity and freedom of choice respected at all times. Carers encourage an active and socially engaging lifestyle with many events, outings and entertainment provided to enhance and stimulate quality of life.

The home is part of the Minster Care Group portfolio and the philosophy is to fulfil excellent physical, mental and emotional health ensuring compassionate care by a team of highly experienced staff.

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Care Provided by Freeland House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 111 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • May Payne (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (91)
    • Couples/Companion Rooms (10)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Freeland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,275
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,375
  • (these prices are only a guideline, please contact Freeland House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Freeland House Reviews (45)

Total of 45, showing 41-45
9.5

Freeland House has a Review Score of 9.5 (9.504) out of 10, based on 15 reviews in the last 2 years. Over all time Freeland House has 45 reviews.

Overall Experience

  • 33
  • 10
  • 2
  • 0
  • 0

Date Published

45
2
5
15
30

Review from E S (Granddaughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is currently here for respite, for the second time.
The care she has received so far has been above and beyond. All her needs are always met, and nothing is ever too much trouble.
She enjoys the entertainment provided and always looks forward to forthcoming events.
We, as a family,
feel very happy that she is in such a lovely environment and that she is always very happy and content when we visit.
Thank you for all your hard work.

Reply from Suzanne Creed, Admin at Freeland House

Thank you for your feedback and I'm so pleased your Grandmother is enjoying her stay at Freeland. I will ensure I pass your comments to all the staff.


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Review from Barbara T (Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay with the care home is very nice. Everyone is very caring, clean and there is plenty of food. I am a short stay resident, although my stay is coming up to 6 weeks or more. Everyone makes you feel so welcome. I have to move shortly and I will miss everyone connected with Freeland House. My comments
refer to all staff, carers, cleaners and all people involved.

Reply from Suzanne Creed, Admin at Freeland House

Thank you very much for your review Barbara, I am pleased you are enjoying your stay with us. I will feedback your comments to the staff group.


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Review from Sue J (Daughter of Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we are pleased with the quality of mum's care. Activities for residents and social events for residents have been impressive. There have been occasions of staff shortages, which is not ideal when staff on duty have been under pressure to provide full care. Care charges are very expensive.

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Review from Morag S (Resident) published on 21 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities, friendly staff who are extremely helpful at all times.

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Review from Daphne L (Daughter of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been in Freeland House about 16 months. She is bedridden so has to rely on staff more. Frequently we find her buzzer/bell is out of reach. Also when food is brought to her, she is not sitting up enough to eat it, as it is at eye level. The staff are always very kind but rushed, as so much
work for them to do. I do have concerns about the quality of the food, it's very poor 50% of the time. Much of it does not look home cooked and poor quality. More could be done to entertain people who are bedridden with dementia. If some of the entertainers visited individual rooms it would be stimulating.

Reply from Frances Payne, Home Manager at Freeland House

Thank you for your review. I am sorry to hear that we have not consistently reached your expectations related to the care provided.
As a company we actively seek feedback from our families and visitors, and any constructive criticism and feedback enables us to maintain and improve the services we provide. We operate on an “open door” policy and ensure any concerns raised, receive prompt attention.
Our chef is always happy to discuss any aspect of the food service and will on request provide individualised menus in addition to the choice offered.
The activity team offer one to one reminiscence and pamper sessions in rooms, and as of 10 August personalised entertainment sessions will also be on offer to clients in their rooms.
Your comments will be passed onto the staff group.


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Current Review Score: 9.5 (9.504)

Overview of Review Score

The Review Score of 9.5 (9.504) out of 10 for Freeland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Freeland House is calculated as follows: ( (149 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 174 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.676 Points relating to the number of positive Reviews for Freeland House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2. 15 Positive Reviews ÷ 22.2 = 0.676

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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