The Grange Care Centre has a Review Score of 10 (9.992) out of 10, based on 11 reviews in the last 2 years. Over all time The Grange Care Centre has 69 reviews.
Review from Michael G (Brother of Resident) published on 11 October 2021
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Review from Lucy E (Daughter of Resident) published on 11 October 2021
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Review from Dominic W (Son of Resident) published on 20 September 2021
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Review from Susan M (Daughter of Resident) published on 9 August 2021
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Review from Bev S (Daughter of Resident) published on 19 May 2021
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Review from Mary W (Wife of Resident) published on 15 March 2021
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Review from David J (Son of Resident) published on 1 March 2021
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Review from H C (Son of Resident) published on 11 August 2020
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Review from Colin M (Son-in-law of Resident) published on 20 July 2020
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Review from Pamela M (Daughter of Resident) published on 20 July 2020
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Review from Carol H (Daughter of Resident) published on 15 July 2020
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Review from P T (Daughter of Resident) published on 15 July 2020
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Review from Susan G (Daughter of Resident) published on 9 July 2020
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Review from A B (Son of Resident) published on 9 July 2020
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Review from E B (Wife of Resident) published on 9 July 2020
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Review from Janet G (Friend of Resident) published on 9 July 2020
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Review from Michael J (Stepson of Resident) published on 9 July 2020
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Review from Jackie O (Daughter of Resident) published on 25 June 2020
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Review from Carolyn W (Wife of Resident) published on 22 June 2020
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Review from Muriel R (Wife of Resident) published on 25 February 2020
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The Review Score of 10 (9.992) out of 10 for The Grange Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.992 for The Grange Care Centre is calculated as follows: ( (130 Excellents x 5) + (1 Goods x 4) ) ÷ 131 Ratings = 4.992
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Grange Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Dec 2018
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Job Title: Centre Manager
Joined: 1985
I am fortunate to have had The Grange in my life for over 35 years, it has been a constant delight and source of great comfort and support to me and my family over the years. I am extremely passionate about The Grange and consider myself lucky to be employed to do something I love so much. I always put our residents first and will never let The Grange down.