The Grange Care Centre has a Review Score of 10 (9.992) out of 10, based on 11 reviews in the last 2 years. Over all time The Grange Care Centre has 69 reviews.
Review from R P (Daughter of Resident) published on 12 February 2020
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Review from G S (Wife of Resident) published on 12 February 2020
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Review from Victor R (Friend of Resident) published on 29 January 2020
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Review from J I (Son of Resident) published on 12 December 2019
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Review from Pamela B (Relative of Resident) published on 9 December 2019
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Review from L I (Daughter-in-law of Resident) published on 28 November 2019
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Review from M S (Friend of Resident) published on 24 October 2019
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Review from L T (Daughter of Resident) published on 22 October 2019
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Review from Brian S (Son of Resident) published on 18 October 2019
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Review from P F (Sister-in-law of Resident) published on 14 October 2019
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Review from Vilma W (Daughter of Resident) published on 8 March 2019
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Review from Celia A (Daughter of Resident) published on 3 March 2019
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Review from Teresa M (Daughter of Resident) published on 18 February 2019
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Review from Jean P (Resident) published on 18 October 2018
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Review from D W (Niece of Resident) published on 19 June 2018
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Review from Mandy H (Daughter of Resident) published on 4 June 2018
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Review from Sandra T (Daughter of Resident) published on 30 May 2018
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She died in March this year and her last weeks were peaceful and she was looked after very well by all concerned.
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Review from Toby G (Son of Resident) published on 23 May 2018
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Review from David W (Son of Resident) published on 21 May 2018
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Review from Bill R (Son of Resident) published on 27 April 2017
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The Review Score of 10 (9.992) out of 10 for The Grange Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.992 for The Grange Care Centre is calculated as follows: ( (130 Excellents x 5) + (1 Goods x 4) ) ÷ 131 Ratings = 4.992
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Grange Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Dec 2018
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Job Title: Centre Manager
Joined: 1985
I am fortunate to have had The Grange in my life for over 35 years, it has been a constant delight and source of great comfort and support to me and my family over the years. I am extremely passionate about The Grange and consider myself lucky to be employed to do something I love so much. I always put our residents first and will never let The Grange down.