Green Gates Care Home

2 Hernes Road, Summertown, Oxford OX2 7PT
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9.2 95 Reviews
  • Green Gates Care Home, Oxford
Green Gates offers residential, nursing, palliative, post-operative and respite care as well as support for adults with long term conditions. The home also offers a space for people to rest, relax and recover for short stays too!

Situated in the pleasant area of Summertown the home has a lovely relaxed homely atmosphere and is surrounded by beautiful gardens with outdoor seating. There are also multiple communal areas and private dining facilities helping residents to relax and socialise.

The home retains many of its original features with rooms of varying sizes and aspects to suit an individual’s needs. All rooms are en-suite with bathroom facilities, Wi-Fi, and Smart TV included.

Green Gates is located in a prime area of North Oxford, conveniently located between Oxford city centre and Oxford Ring Road and is within a short walk to Summertown shopping centre. There is a frequent bus service to Oxford city centre just 100 yards away.

Mealtimes and special occasions are important to the home’s life, with food prepared by an award-winning chef and a balanced diet enjoyed by all. Afternoon tea and homemade cake are popular additions to the menu!

There’s a real sense of community at Green Gates. An experienced, dedicated and diverse team really explore what residents enjoy doing and the home's social and activities calendar is organised around those interests.

So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Residents can enjoy activities such as musical afternoons, painting, games, baking and gentle gardening with the addition of regular days out. There is also an onsite hair salon and residents kitchen.

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Care Provided by Green Gates Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sharon Lamb (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Green Gates Care Home Reviews (95)

Total of 95, showing 1-20
9.2

Green Gates Care Home has a Review Score of 9.2 (9.222) out of 10, based on 33 reviews in the last 2 years. Over all time Green Gates Care Home has 95 reviews.

Overall Experience

  • 54
  • 32
  • 6
  • 1
  • 2

Date Published

95
10
22
32
63

Review from Suki P (Wife of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always kind and cheerful, and I'm grateful my husband is being so well looked after. The admin, kitchen, and cleaning staff are very helpful too, and everyone makes me feel welcome. Thank you all.

Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your kind words. It is always brilliant to hear words like "Kind" and "Cheerful" being used to describe our staff and we are very happy to hear you can feel at ease with your Husband in our care. We are happy to hear you feel like a part of our Green Gates family. We hope to continue providing your loved one with the best possible care.


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Review from A S (Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been living in Green Gates for six years and am happy here.
I have a lovely room which looks on to the garden. I am well-fed and well-looked after.
I feel safe and secure here and get value for money.

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Review from M B (Resident) assisted by family/friend published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers and staff continue to be excellent and a recent fall has shown me once again how well I am supported. I am very grateful to all concerned. The food is always well prepared and presented and I am very pleased to be starting my 4th year here.

Reply from Maria Ricketts, Customer Care Adviser at Green Gates Care Home

Thank you for your kind words. We hope the care home did everything possible to make the transition as easy as possible. Thank you for choosing our Home for your stay.


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Review from M C (Son of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and friendly.
All staff try their best.
Impressed with the cleanliness.
Just a proposal: an intercom system at the main door would be great if a visitor needs to speak to the reception before entering the building.
Will you be able to convey this proposal to the relevant department?

Reply from David Mclean, Customer Service Adviser at Green Gates Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make loved ones stay as comfortable as possible.


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Review from C A (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently celebrated her 100th birthday at Green Gates. The staff could not have done more to make it a wonderfully memorable occasion: delicious home-prepared food and lovely cake at her tea party; beautiful decorations and a huge welcome for all our family, including seven great-grandchildren,
who had such fun. The managers made all the arrangements, the kitchen staff served excellent refreshments and the carers got my mother ready and looked after her so kindly and skilfully.
They made it a very special occasion for all the family.
My mother has been at Green Gates for 18 months, after a series of falls and breaking her hip. She was very frail and confused but the excellent nursing care has made her much more comfortable and happily settled. We have met so much kindness and love from the excellent carers, nurses and managers. We are always welcomed as visitors at any time.

Reply from Maria Ricketts, Customer Care Adviser at Green Gates Care Home

Thank you for your lovely review. We are so happy to have shared your mother's 100th birthday what an amazing milestone. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.


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Review from M B (Son of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The general experience of being a care home resident at Green Gates Care Home is ok but there seems to be a disconnect between staff and management. The staff are struggling with heavy workloads and insufficient praise and support from management who are mostly invisible to residents and seem not to
be involved with them personally. Facilities like baths are not available, having been converted into an equipment store room. Activities seem patchy and unpredictable, although good when delivered e.g. Owls and penguin contact.

Reply from David Mclean, Customer Service Adviser at Green Gates Care Home

We appreciate you taking the time to leave us your comments. We have a general regard for all our residents. We will discuss your comments with our feedback team to help continue and improve our services. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from A S (Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the staff are helpful. The food is lovely. I am able to choose what I eat. I have some good friends. My room needs painting.

Reply from Rosie Smith, Customer Advisor at Green Gates Care Home

Thank you for taking the time to leave us your comments. We have discussed your feedback with the Home Manager and they are going to speak to you regarding the redecoration of your room. Please let us know if there is anything else we can help with.


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Review from Peter L (Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in Green Gates for a year now. Prior to this, I have only been in other homes for short periods. This is by far the best. The food is varied. The staff are very respectful in working, showing and cleaning. I make the effort to join in as many of the plentiful activities as I can. I look
forward to the activities which are well organised this winter.

Reply from Rosie Smith, Customer Advisor at Green Gates Care Home

Hello and thank you for taking the time to leave a positive review for the staff at Green Gates Care Home. We are so pleased to hear that Green Gates is ranked as the best of the homes you have stayed in. We are thrilled you are enjoying the activities within the home and we also look forward to seeing what the home plans for the winter months!


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Review from Susannah P (Daughter of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greengates has been transformative in the way it has cared for my mother who is 89, non-verbal and immobile and very much at the end of her life.
I cannot thank the manager enough for her persistence with multiple agencies in unblocking the roadblocks to ensure that my mother was able to move to Greengates.
Now that my mother is at Greengates I am confident that she is being looked after in the way we want for her. That has brought peace where once there was intense, gnawing anxiety in my mind and heart. That is priceless.
Thank you so much to the manager and team. This is a lovely care home run in a way that inspires confidence.

Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your kind words. We are so glad that we have been able to make you feel supported and at ease through these difficult times. We are pleased to hear that your Mother is receiving high quality care and that she is benefitting from her stay with us at Green Gates Care Home. It is always wonderful to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Noel H (Son of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The family's experience of the care home has been generally very good. The staff and friendly and caring and any requests are dealt with efficiently. My mother is always happy in herself and that is very reassuring to the family.

Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your kind words. We are so pleased to hear that your Mother is always happy and it is lovely to hear that you can feel at ease knowing that your Mother is receiving high-quality care. It is always wonderful to hear words like "Friendly" and "Caring" being used to describe our staff. If there is anything we can do to make your mother's stay as comfortable as possible, please do let us know.


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Review from John P (Son of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Green Gates since 10/6/24. She is very happy there, has a very pleasant room and enjoys her meals. The staff are friendly, competent and helpful. I am pleased to give a positive review.

Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your kind words. It is so lovely to hear that you are impressed with the high standards of care provided at Green Gates Care Home. It is wonderful to know that your mother is happy and comfortable and that she is enjoying the delicious meals provided. We hope to continue providing your loved one with the best possible care.


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Review from M G (Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and loyal.

Reply from Rosie Smith, Customer Advisor at Green Gates Care Home

Thank you for leaving the staff at Green Gates Care Home a review. It is always great to hear words such as "friendly" and "loyal" used to describe our staff.


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Review from Joan C (Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living here. Everyone is friendly.

Reply from Maria Ricketts, Customer Care Adviser at Green Gates Care Home

Thank you for your kind words. We are happy to hear you love living at Green Gates Care Home. We hope to continue providing you with the best possible care.


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Review from Valerie W (Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is good.
The care is very good.

Reply from Rosie Smith, Customer Service Advisor at Green Gates Care Home

Thank you so much for leaving the staff at Green Gates Care Home such a positive review. We hope that you continue to enjoy your stay with us.


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Review from Michael S (Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy Saturdays as I enjoy takeaway pizza with the other residents.
The activities are so much better now, I enjoy the singing and spending time with my family.

Reply from Grace Langfield, Customer Service Adviser at Green Gates Care Home

Thank you for your lovely words. We are so pleased you feel so involved and filled with joy with the changes to our activities, something both you and your family are benefitting from. We will certainly pass your comments on to the manager.


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Review from Joan H (Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly. They are kind. I like my room.

Reply from Grace Langfield, Customer Service Adviser at Green Gates Care Home

Thank you for your feedback. Please let us know if there is anything else we can do to make your stay as comfortable as possible.


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Review from J S (Wife of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband celebrated his 70th birthday last week and the staff made his special day a memorable one. With a beautiful chocolate cake and cream tea my husband with friends and residents had a lovely afternoon. Thank you Green Gates.

Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your kind words. We are pleased to hear that your husband had a memorable 70th birthday and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from P T (Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is nice and friendly.
They give me good care.

Reply from Grace Langfield, Customer Service Adviser at Green Gates Care Home

Thank you for your lovely review. We hope to continue providing you with the best possible care. Thank you for choosing Green Gates for your stay.


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Review from Heather M (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a series of falls and hospital admissions, my 91-year-old mother clearly needed 24-hour nursing care. I have visited a number of care homes and can say confidently, that Green Gates is by far one of the best. I live a long distance away from the area and have had no issues contacting my mother
either because one of the staff will take a mobile phone and contact me or will take the home's mobile phone to my mother when I call. The information shown in the daily care plan are incredibly detailed and the online portal system is very comforting as I can check my mother's care on a daily basis. Every time either my sisters or I have visited Green Gates, we have always been welcomed by the staff who are extremely friendly and supportive. My mother is clearly very well settled and happy and although she generally prefers to stay in her room, she always reports that the food is good and the staff are lovely. Although my mother's room is rather small it is well-appointed.

Reply from David Mclean, Customer Service Adviser at Green Gates Care Home

Thank you for taking the time to leave your lovely review. We hope Green Gates Care Home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. We are very happy to hear you can feel at ease with your mother in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from Sarah H (Friend of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend yesterday. The staff welcomed me at the door and were very friendly. I witnessed an interaction between staff and another resident in the lounge and it just made my day. Seeing smiles on faces said it all.

Reply from Grace Langfield, Customer Service Adviser at Green Gates Care Home

Thank you for taking the time to leave your review. We are so pleased to hear you have had such a positive experience visiting your friend and seeing how well cared for our residents are. We are looking forward to seeing you again.


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Current Review Score: 9.2 (9.222)

Overview of Review Score

The Review Score of 9.2 (9.222) out of 10 for Green Gates Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.222 for Green Gates Care Home is calculated as follows: ( (201 Excellents x 5) + (115 Goods x 4) + (45 Satisfactorys x 3) + (11 Poors x 2) + (16 Very Poors x 1) ) ÷ 388 Ratings = 4.222

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Green Gates Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for residential or nursing care. Our bedrooms are tastefully decorated and offer en-suite facilities, some with garden views. All of the rooms are fitted with flat screen TVs, electronically controlled beds and telephone points. Residents are encouraged to personalise their room with their own possessions, such as ornaments, pictures and smaller items of furniture.


Awards / Recognitions (0)

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Meet the Team (3)

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Sharon Lamb

Job Title: Home Manager

Joined: 2023

I am the home manager at Green Gates. I worked in the NHS for some years after qualifying as a nurse. My speciality was orthopaedics. When I had my first child I decided to leave the NHS and move into the care sector. I have now been a manager for approximately 10 years.


What I love most about my job is the variety - every day is different.


Outside of work, I live in Bicester with my husband and two children who are 7 and 12 years old. I enjoy reading and travelling.


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Louise De Fraine

Job Title: Financial Administrator

Joined: 2018

I joined Bupa in 2018, initially as a carer. I completed my NVQ3 and became a senior carer before moving to the financial administrator role around 18 months ago. My job involves managing the financial accounts of all residents and keeping the system up to date. It also involves ordering, payments, managing petty cash and completing financial reports.


Before joining Bupa, I worked in retail management and various HR positions for about 16 years. Following my nan getting dementia - which progressed very quickly - and spending a lot of time with her, I thought a career in care might be something I could be good at. When I turned 40, I bit the bullet and applied at Green Gates.


I love being able to help people - whether it be residents, staff or visitors. If I can do something that makes their life a little easier or puts a smile on their face, I can go home happy.


I am a confident, hard-working woman and pride myself on doing a good job. I have RA which I manage well and do not let hold me back. I have a partner called Dave and one son who is nearly 25. Outside of work, I like music, books and a good horror film!


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Milagrin Maskaren

Job Title: RGN

Joined: 2005

I qualified as a nurse in 1998 after completing a diploma in general nursing and midwifery in India. I worked in a hospital in India until 2002 before moving to the UK. I have worked for Bupa since April 2005.


I love my job - every day is different at Green Gates and I enjoy building relationships with our residents and their families.


I have two children and live with my family in Oxford. Outside of work, I love keeping active - going to the gym and for walks. I also like going to India to see my family and friends at least once every year.


Frequently Asked Questions about Green Gates Care Home

What types of Care is Green Gates Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Green Gates Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Green Gates Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Green Gates Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Green Gates Care Home to the centre of Oxford?

2.2 mile(s) as the crow flies, distance by road may be significantly further.