Green Gates Care Home

2 Hernes Road, Summertown, Oxford OX2 7PT
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9.3 95 Reviews
  • Green Gates Care Home, Oxford
Green Gates offers residential, nursing, palliative, post-operative and respite care as well as support for adults with long term conditions. The home also offers a space for people to rest, relax and recover for short stays too!

Situated in the pleasant area of Summertown the home has a lovely relaxed homely atmosphere and is surrounded by beautiful gardens with outdoor seating. There are also multiple communal areas and private dining facilities helping residents to relax and socialise.

The home retains many of its original features with rooms of varying sizes and aspects to suit an individual’s needs. All rooms are en-suite with bathroom facilities, Wi-Fi, and Smart TV included.

Green Gates is located in a prime area of North Oxford, conveniently located between Oxford city centre and Oxford Ring Road and is within a short walk to Summertown shopping centre. There is a frequent bus service to Oxford city centre just 100 yards away.

Mealtimes and special occasions are important to the home’s life, with food prepared by an award-winning chef and a balanced diet enjoyed by all. Afternoon tea and homemade cake are popular additions to the menu!

There’s a real sense of community at Green Gates. An experienced, dedicated and diverse team really explore what residents enjoy doing and the home's social and activities calendar is organised around those interests.

So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Residents can enjoy activities such as musical afternoons, painting, games, baking and gentle gardening with the addition of regular days out. There is also an onsite hair salon and residents kitchen.

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Care Provided by Green Gates Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sharon Lamb (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Green Gates Care Home Reviews (95)

Total of 95, showing 21-40
9.3

Green Gates Care Home has a Review Score of 9.3 (9.255) out of 10, based on 32 reviews in the last 2 years. Over all time Green Gates Care Home has 95 reviews.

Overall Experience

  • 54
  • 32
  • 6
  • 1
  • 2

Date Published

95
10
22
32
63

Review from S G (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Was only a temporary stay, and looked after really well.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care Home

Thank you for your review. We are happy to hear you felt well cared for during your stay.


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Review from N E (Partner of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Going into a strange and new environment I have never been guided, advised, or helped by such a positive and inciteful team. We were welcomed by warm caring and knowledgeable staff who went above the call of duty to integrate my partner in an extremely stressful and intense time of our lives.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care Home

Thank you for your kind words. We are glad to have been able to support both of you through this difficult period. Thank you for choosing us to care for your partner.


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Review from J F (Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy here.

Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your lovely review. We hope Green Gates Care Home did everything possible to make the transition as easy as possible and we are pleased to hear that you are happy. Thank you for choosing Green Gates for your stay.


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Review from Anna B (Wife of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My husband aged 90 was here for a two week stay with nursing care after being in hospital. This was a very disappointing experience. I had thought that being part of BUPA would have been some sort of guarantee of reasonable standards. There was no attention to detail and the minimum possible service
was provided. Some of the food was of poor quality; no daily shower; call button never answered; no checking for falls. Most basic care (removal of dentures at night for example) was not carried out. Often a strong smell of faeces permeated the whole establishment. It was impossible to find anyone to speak to in the evenings when I visited and impossible to get through on the phone.

Reply from Eden Tomlinson, Customer Service Adviser at Green Gates Care Home

We appreciate you taking the time to leave us your comments. Our residents' health and well-being is an absolute priority, if you feel you want to discuss this further, please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293. We have discussed your feedback with the home’s manager to help them continually improve their services.


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Review from Malcolm G (Brother of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I live some distance from Oxford and have not been able to visit as frequently as I would have liked. My ratings are therefore provisional. On the whole, my sister is being well looked after and seems to have adjusted well to Green Gates. At times there seems to be a shortage of staff leading to delays
in responding to requests. Improvements to some areas of the home are taking place.

Reply from Eden Tomlinson, Customer Service Adviser at Green Gates Care Home

We appreciate you taking the time to leave us your comments. We have a genuine regard for all of our residents. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Dennis C (Brother-in-law of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Week staff are attentive and professional but weekend staff do not appear to be quite the same standard. The home is bright, clean, tidy and welcoming and the day rooms and dining room are warm and friendly.
The resident's room, however, does not seem to be cleaned either thoroughly or on a frequent
and regular basis.
Very often laundry goes missing or our resident receives laundry that is not his. This needs to be addressed.
The meals and drinks served to the room are good but the empties and finished with items need to be cleared away quicker.
Overall the home is quite good but there is room for improvement.

Reply from Eden Tomlinson, Customer Service Adviser at Green Gates Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear you are impressed with the tidy and bright facilities that we have at Green Gates. Our resident’s health and well-being is an absolute priority so we will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from D B (Resident) assisted by family/friend published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend mentioned the food was excellent but thought there should be a choice for those who like different types of food.

Reply from Grace Langfield, Customer Service Adviser at Green Gates Care Home

Thank you for taking the time to leave your comments. We will certainly pass your comments on to the manager, please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from Tessa B (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff and carers have always been very helpful and friendly on my visits. She seems well looked after and never complains about anything.

Reply from Grace Langfield, Customer Service Adviser at Green Gates Care Home

We appreciate you taking the time to leave us your comments. We are very pleased to hear your loved one feels so well looked after at our home. Please let us know if there is anything else we can do to make their stay as comfortable as possible.


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Review from Noel H (Son of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always had positive experiences at Green Gates. When problems have arisen they have been dealt with promptly and I have been kept informed. The staff are friendly and are normally available when required. My mother is always happy when I visit and she is clean and well dressed. Her room is normally
clean and tidy but when concerns have arisen they are dealt with quickly and efficiently.

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Review from A S (Resident) assisted by family/friend published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The month started well as the home was fully staffed and I enjoyed joining in with the activities. Generally, the staffing levels seem to reduce with sickness or leaving, sometimes long wait for response to call system. Unfortunately on the 23rd of November, my bed broke, I was quickly moved to another
room which is a bit small and short on electrical plug space. I know parts for the broken bed are in order but I am keen to return to my room, is there any possibility of moving the bed from the temporary room to mine? I am generally happy with my care and the staff remain cheerful.

Reply from Grace Langfield, Customer Service Adviser at Green Gates Care Home

Thank you for your feedback. We are pleased to hear that you are happy overall with the care you are receiving in our home. We will discuss your feedback with the home’s manager to help them continually improve their services.


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Review from Dorothy H (Friend of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Green Gates are friendly and professional. The home has made lots of good changes to the home.
My friends loves living at Green Gates. The new menu is fantastic and exciting compared to the previous one.

Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your kind words. It is always nice to hear words like “Friendly” and “Professional” being used to describe the care that we provide. We are pleased to hear that you are impressed with the new delicious menu and the new changes to our home. We hope to continue providing your loved one with the best possible care.


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Review from F G (Daughter of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

I have watched Green Gates Care Home get to a point where all their staff left together just after Christmas, at which point I feel the care home was crashing. The then-manager left in October 2022 and since then this care home has run with agency staff only and this is unacceptable, there is no continuity
in the home and no permanent staff. I witnessed, back in October, no heating for over two months, when I visited. The temporary management are focused on paperwork and not residents and there is never enough staff, the activities in this home are very poor.

Reply from David Mclean, Customer Service Adviser at Green Gates Care Home

Thank you for taking the time to leave your review. We have discussed your feedback with the home’s new management team to help them continually improve their service. After our discussion with the home, they have confirmed that our resident’s health and well-being are an absolute priority and that measures were in place during the period the heating system was being repaired. The home is currently staffed accordingly and is on a recruitment drive for full-time positions for carers. Please let us know if there is anything we can do to make father's stay as comfortable as possible.


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Review from L R (Daughter-in-law of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We chose Greengates for my in-laws at the end of 2017 (one resident for 4 years and the other over 5). It was stable and well-managed, led by a longstanding manager and head nurse, with some of the nursing staff there for over 20 years. Sadly, the manager and head nurse moved on within weeks. The home
was then led by a series of managers and at times, it was difficult to know who was in charge and sometimes even the staff didn't know.
Some longstanding nurses and carers were excellent, but there were a lot of agency staff nurses and carers and a lack of proper filing of notes on residents' files (e.g. no agreed advance care plan for end-of-life was found on files when needed in an emergency when paramedics present), which led us to complain and also question the standard of care on a number of occasions. Even if staffing levels meet CQC requirements, extremely busy staff meant very long waits when buzzers were pressed for help to go the bathroom or even to get a drink.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care Home

We are very sorry to read about the experience you have had with Green Gates Care Home.
At Bupa Care Homes we take all complaints extremely seriously and we will fully investigate the issues you have raised.
If you could let us know the nature of your concerns and any further information about your complaint including the resident's name our complaints team will be able to send this information to the regional area responsible for that home, for them to respond to you in the first instance and to investigate further.
To escalate your concerns contact our Risk and Governance Team on 0113 360 4806 or by email to feedback@bupa.com and they will be able to do this for you.


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Review from Jeremy S (Cousin of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Our cousin arrived directly from hospital after a stroke six weeks earlier with grade 2 pressure sores! These then deteriorated to grade 4 sores and became the subject of 'a letter of candour' and an apology from Green Gates Care Home. She was 'allowed' to fall out of bed. Staff attentions are now much
improved but telephone contact with staff is very poor and this is important as I live in Bournemouth - 2 hours away by car.

Reply from David Mclean, Customer Service Adviser at Green Gates Care Home

Thank you for your feedback. We are aware that your experience and concerns have been addressed at home level with our Home Manager and that our processes have been reviewed. Please be assured that our residents' health and well-being are an absolute priority.


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Review from Robert J (Son of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I found the common areas of the home untidy with a general air of decay. My mother's room needed a clean and polish; her bathroom was cluttered and grimy. Her wheelchair had a frayed tyre. Reception phone ringing unanswered for long periods.

Reply from David Mclean, Customer Service Adviser at Green Gates Care Home

Thank you for your feedback, we're sorry to read your comments. Please be assured that we will share your feedback with the team to help them continually improve their service. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from Gordon D (Nephew of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say thank you enough to the team at Green Gates. No matter how busy they may be with the general day-to-day running of the place, they always take time to speak to the family and answer any question or concern that we might have.
They do this with a smile and are so genuine in their interest
in the well-being of the whole family.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care Home

Thank you for your review. We really appreciate you taking the time to leave us this lovely feedback.


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Review from Phillip C (Son of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Made to feel very welcome, like you were part of the family at the nursing home. Nothing was too much trouble.

Reply from Amanda Barnes, Customer Service Adviser at Green Gates Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our Green Gates family. We hope to continue providing your loved one with the best possible care.


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Review from A C (Daughter-in-law of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always made welcome arrival, Covid restrictions very professional. Staff find time with you when they see you.

Reply from Amanda Barnes, Customer Service Adviser at Green Gates Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you always feel welcomed in our care home. Please let us know if there is anything we can do to make your in-Laws stay as comfortable as possible.


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Review from Mia F (Niece of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty is a resident at Green Gates and I cannot praise this home enough. They are always going above and beyond to help not only her but us as a family as well. Nothing is ever too much trouble for the team and I cannot thank them enough.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care Home

Thank you for your lovely review. It is so nice to hear of our staff going "above and beyond" to support you all as a family. I will certainly pass your kind words on to the whole team.


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Review from Giovanna E (Granddaughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at Green Gates for short-term care, myself and my family would not have enough words to thank all the team at green gates! My grandmother was very well taken care of! She has had a great recovery during 2 at Green Gates. The least I could do is to leave our family experience
and gratitude written down.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care Home

Thank you for your kind words. It is always so nice to hear from family members who feel like their loved one was well looked after and cared for whilst staying with us.


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Current Review Score: 9.3 (9.255)

Overview of Review Score

The Review Score of 9.3 (9.255) out of 10 for Green Gates Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.255 for Green Gates Care Home is calculated as follows: ( (201 Excellents x 5) + (112 Goods x 4) + (37 Satisfactorys x 3) + (10 Poors x 2) + (16 Very Poors x 1) ) ÷ 376 Ratings = 4.255

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Green Gates Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for residential or nursing care. Our bedrooms are tastefully decorated and offer en-suite facilities, some with garden views. All of the rooms are fitted with flat screen TVs, electronically controlled beds and telephone points. Residents are encouraged to personalise their room with their own possessions, such as ornaments, pictures and smaller items of furniture.


Awards / Recognitions (0)

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Meet the Team (3)

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Sharon Lamb

Job Title: Home Manager

Joined: 2023

I am the home manager at Green Gates. I worked in the NHS for some years after qualifying as a nurse. My speciality was orthopaedics. When I had my first child I decided to leave the NHS and move into the care sector. I have now been a manager for approximately 10 years.


What I love most about my job is the variety - every day is different.


Outside of work, I live in Bicester with my husband and two children who are 7 and 12 years old. I enjoy reading and travelling.


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Louise De Fraine

Job Title: Financial Administrator

Joined: 2018

I joined Bupa in 2018, initially as a carer. I completed my NVQ3 and became a senior carer before moving to the financial administrator role around 18 months ago. My job involves managing the financial accounts of all residents and keeping the system up to date. It also involves ordering, payments, managing petty cash and completing financial reports.


Before joining Bupa, I worked in retail management and various HR positions for about 16 years. Following my nan getting dementia - which progressed very quickly - and spending a lot of time with her, I thought a career in care might be something I could be good at. When I turned 40, I bit the bullet and applied at Green Gates.


I love being able to help people - whether it be residents, staff or visitors. If I can do something that makes their life a little easier or puts a smile on their face, I can go home happy.


I am a confident, hard-working woman and pride myself on doing a good job. I have RA which I manage well and do not let hold me back. I have a partner called Dave and one son who is nearly 25. Outside of work, I like music, books and a good horror film!


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Milagrin Maskaren

Job Title: RGN

Joined: 2005

I qualified as a nurse in 1998 after completing a diploma in general nursing and midwifery in India. I worked in a hospital in India until 2002 before moving to the UK. I have worked for Bupa since April 2005.


I love my job - every day is different at Green Gates and I enjoy building relationships with our residents and their families.


I have two children and live with my family in Oxford. Outside of work, I love keeping active - going to the gym and for walks. I also like going to India to see my family and friends at least once every year.