Green Gates Care Home

2 Hernes Road, Summertown, Oxford OX2 7PT
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9.3 95 Reviews
  • Green Gates Care Home, Oxford
Green Gates offers residential, nursing, palliative, post-operative and respite care as well as support for adults with long term conditions. The home also offers a space for people to rest, relax and recover for short stays too!

Situated in the pleasant area of Summertown the home has a lovely relaxed homely atmosphere and is surrounded by beautiful gardens with outdoor seating. There are also multiple communal areas and private dining facilities helping residents to relax and socialise.

The home retains many of its original features with rooms of varying sizes and aspects to suit an individual’s needs. All rooms are en-suite with bathroom facilities, Wi-Fi, and Smart TV included.

Green Gates is located in a prime area of North Oxford, conveniently located between Oxford city centre and Oxford Ring Road and is within a short walk to Summertown shopping centre. There is a frequent bus service to Oxford city centre just 100 yards away.

Mealtimes and special occasions are important to the home’s life, with food prepared by an award-winning chef and a balanced diet enjoyed by all. Afternoon tea and homemade cake are popular additions to the menu!

There’s a real sense of community at Green Gates. An experienced, dedicated and diverse team really explore what residents enjoy doing and the home's social and activities calendar is organised around those interests.

So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Residents can enjoy activities such as musical afternoons, painting, games, baking and gentle gardening with the addition of regular days out. There is also an onsite hair salon and residents kitchen.

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Care Provided by Green Gates Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sharon Lamb (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Green Gates Care Home Reviews (95)

Total of 95, showing 41-60
9.3

Green Gates Care Home has a Review Score of 9.3 (9.255) out of 10, based on 32 reviews in the last 2 years. Over all time Green Gates Care Home has 95 reviews.

Overall Experience

  • 54
  • 32
  • 6
  • 1
  • 2

Date Published

95
10
22
32
63

Review from Angela F (Daughter of Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The visit with mum today was difficult dut to the COVID situation, however, the staff and management made every effort to make my visit as good as possible. Mum was looking well and is being very well looked after in these uncertain times. My visit has put my mind at rest knowing mum is being very well
cared for. A big thank you to everyone looking after my mum. God bless you all.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Green Gates Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your praise.


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Review from I D (Wife of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and courteous staff. They are taking good care of my husband.

Reply from Greta Narbutaityte, Customer Adviser at Green Gates Care Home

Thank you for trusting us with your husbands care. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from J M (Son of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home.

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Review from A S (Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have put 'good' for food. The trouble is I am a very fussy eater. But amazingly there are alternative menus available, when the kitchen is closed there are alternative menus available. When the kitchen is closed between 6.30pm and 6.30am, sandwiches, cereals are available.
I put 'good' for activities.
I am in a battery-powered wheelchair and I want to be able to get into the garden myself but there are unsteady ramps at each door.

Reply from Stephen Rondel, Customer Adviser at Green Gates Care Home

Thank you for your genuine support, we hope Green Gates care home do everything they can to make living in the home as easy as possible.


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Review from S M (Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It certainly is a good place to live and it's nice to have other people to talk to. I have been missing the usual activities (cancelled because of the Coronavirus) but look forward to them restarting soon.

Reply from Stephen Rondel, Customer Adviser at Green Gates Care Home

It has been a difficult time for all our residents and we hope Green Gates care home did everything possible to make the last few months as easy as possible. Hopeful things will continue to get better and we can reintroduce more activities back into the home on a regular basis.


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Review from A J (Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love my home.

Reply from Stephen Rondel, Customer Adviser at Green Gates Care Home

So happy to hear such lovely words from one of our residents, we are very grateful to have you stay with us.


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Review from R W (Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring - happy atmosphere. Willing to listen.

Reply from Stephen Rondel, Customer Adviser at Green Gates Care Home

Thank you. We hope Green Gates care home did everything to make life at home as enjoyable as possible.


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Review from D B (Son of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Green Gates is a small home with a very family atmosphere. She was very pleased with the company and care. Once she became bedbound and was no longer able yo participate; she was thrilled by visits to her room, where staff spoke with her, trimmed her nails and fed. Their response was very warm, and
I was well supported in her final moments by the night staff.

Reply from Greta Narbutaityte, Customer Adviser at Green Gates Care Home

Thank you for the praise. We are very sorry about your loss, hopefully you can go away from this feeling like your loved one received the best possible care.


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Review from Sarah (Daughter of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is well cared for and comfortable. He has a good relationship with the staff, who recognise his individual needs. His health has improved and the staff are friendly and welcoming to family and friends.

Reply from Greta Narbutaityte, Customer Adviser at Green Gates Care Home

Thank you for the kind words. We are very happy to hear you feel at ease with your father in our care.


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Review from Adam O (Cousin of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Green Gates Nursing Home was able to admit the resident at very short notice when it became clear that he needed help - so he was admitted later that day. He regained strength and mobility during his stay and was later able to transfer to a residential home.

Reply from Greta Narbutaityte, Customer Adviser at Green Gates Care Home

Thank you for you review, we really appreciate the kind words.


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Review from Roger C (Son of Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care for my mother has been very good at Green Gates. Staff are attentive and courteous and the atmosphere is always calm and welcoming. Green Gates is a smaller residential home than she was in previously and there is a more domestic feeling to it that creates a positive vibe throughout.

Reply from Greta Narbutaityte, Customer Advisor at Green Gates Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care.


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Review from Carrie G (Daughter of Resident) published on 6 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely place for my dad to be. He is extremely well cared for by a fabulous team of positive, caring staff. The food is lovely and he is looked after and kept safe and very comfortable at all hours of the day.

Reply from Greta Narbutaityte, Customer Adviser at Green Gates Care Home

Thank you for the praise. We are very happy to hear you can feel at ease with your dad in our care.


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Review from Anne V (Daughter of Resident) published on 6 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is being well-looked after at Green Gates. The care team are well trained and understand his needs. I am reassured by the care and attention that he is being given here.

Reply from Greta Narbutaityte, Customer Adviser at Green Gates Care Home

Thank you for trusting us with your fathers care, we really appreciate the praise.


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Review from Jennifer H (Wife of Resident) published on 6 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with how my husband was looked after at Green Gates. I found the care staff very sympathetic and caring.

Reply from Greta Narbutaityte, Customer Adviser at Green Gates Care Home

It can be hard trusting your loved ones care with someone else, so we really appreciate the positive comments.


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Review from Peter J (Son of Resident) published on 6 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home seems more geared to people who are less able and need nursing care. In our experience, many residents seem unable to leave their rooms unaided. To a degree, this leads to some regimentation with tea, drinks, etc. being at prescribed times. Whilst understandable, some flexibility with more
able residents would be beneficial. This follows through to the activities which appear geared to the wider group.
The gardens were lovely last year but at the time of writing the weather and lack of a gardener have taken their toll.
Overall the staff are friendly, caring and helpful.

Reply from Greta Narbutaityte, Customer Adviser at Green Gates Care Home

Thank you for the positive feedback. We will discuss your comments with the home’s manager to help us continually improve our service.


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Review from Dom W (Son-in-law of Resident) published on 10 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law had a recent stay at Green Gates Care Home just before Christmas. This was due to an illness that we felt would be better looked after in a care setting. This was no easy decision, and the sense of guilt we had as a family was incredibly overwhelming. Right from our first visit to Green
Gates though, we were made to feel so welcome. The staff treated us as if we had known them for years and we knew straight away that Green Gates was the best place for him.
The care that he received throughout his stay was second to none and we found everybody to be approachable and understanding of our needs as well as my fathers-in-law's. I pleased to say that during his time at Green Gates, he made a remarkable recovery and is doing better than ever. The food was brilliant, we even ate there a couple of times while visiting, and the facilities, although lacking an ensuite bath or shower, were perfect for what we needed.

Reply from Greta Narbutaityte, Customer Adviser at Green Gates Care Home

Thank you for taking the time to leave such kind comments. We are very happy to hear about your father-in-law's recovery and hope to see you again in the future.


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Review from Andrew P (Friend of Resident) published on 10 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always feel that my loved one is well cared for and he always seems to be happy.
The home is always clean and I am made to feel welcome whenever I visit the home.

Reply from Greta Narbutaityte, Customer Adviser at Green Gates Care Home

Thank you for such lovely feedback. We are delighted to hear you can feel at ease with your loved one in our care.


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Review from John M (Respite Resident) published on 20 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My seven-night stay at Green Gates followed surgery at the John Radcliffe Hospital, Oxford. From the time I arrived until the time I left, the collective efforts of the management, nursing staff and general staff were truly excellent. They were all cheerful, professional and always available. I was
always consulted on the meals I was served with, and the regular supply of tea and biscuits was most welcome. As indicated elsewhere on the form I would recommend Green Gates to anyone who was searching for a care home.

Reply from Greta Narbutaityte, Customer Adviser at Green Gates Care Home

Thank you for your kind words. We are happy you enjoyed your stay with us. We hope to see you again in the future.


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Review from A H (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was always treated with care and respect and her needs were met by very responsive staff. When I visited her, there was always someone to welcome us and to listen to any questions or concerns we had. The general sitting area was always warm and very clean and there was always somewhere we
could sit and have a cup of tea together. The food looked delicious with a good choice each day. There were lots of personal touches that made her stay stress-free. The dedicated staff can't be praised highly enough. Well done - an amazing team!

Reply from Greta Narbutaityte, Customer Adviser at Green Gates Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team


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Review from M O (Wife of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Green Gates staff, nursing, carers and office, are sympathetic to the needs of my deteriorating vascular Parkinsonism husband. As an elderly wife, I also appreciate the care given to him and the support to myself.
I must not forget the domestic staff or those in the kitchen and the chef who
produces the food that my husband enjoys.
My son chose well with Green Gates.

Reply from Josephine Gaupholm, Customer Adviser at Green Gates Care Home

Thank you for your review of Green Gates Care Home. We are pleased to hear that you have been happy with the care given to your husband, and also the support you yourself have been provided. We will share your comments with the home manager. The Bupa Customer Care Team


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Current Review Score: 9.3 (9.255)

Overview of Review Score

The Review Score of 9.3 (9.255) out of 10 for Green Gates Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.255 for Green Gates Care Home is calculated as follows: ( (201 Excellents x 5) + (112 Goods x 4) + (37 Satisfactorys x 3) + (10 Poors x 2) + (16 Very Poors x 1) ) ÷ 376 Ratings = 4.255

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Green Gates Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for residential or nursing care. Our bedrooms are tastefully decorated and offer en-suite facilities, some with garden views. All of the rooms are fitted with flat screen TVs, electronically controlled beds and telephone points. Residents are encouraged to personalise their room with their own possessions, such as ornaments, pictures and smaller items of furniture.


Awards / Recognitions (0)

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Meet the Team (3)

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Sharon Lamb

Job Title: Home Manager

Joined: 2023

I am the home manager at Green Gates. I worked in the NHS for some years after qualifying as a nurse. My speciality was orthopaedics. When I had my first child I decided to leave the NHS and move into the care sector. I have now been a manager for approximately 10 years.


What I love most about my job is the variety - every day is different.


Outside of work, I live in Bicester with my husband and two children who are 7 and 12 years old. I enjoy reading and travelling.


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Louise De Fraine

Job Title: Financial Administrator

Joined: 2018

I joined Bupa in 2018, initially as a carer. I completed my NVQ3 and became a senior carer before moving to the financial administrator role around 18 months ago. My job involves managing the financial accounts of all residents and keeping the system up to date. It also involves ordering, payments, managing petty cash and completing financial reports.


Before joining Bupa, I worked in retail management and various HR positions for about 16 years. Following my nan getting dementia - which progressed very quickly - and spending a lot of time with her, I thought a career in care might be something I could be good at. When I turned 40, I bit the bullet and applied at Green Gates.


I love being able to help people - whether it be residents, staff or visitors. If I can do something that makes their life a little easier or puts a smile on their face, I can go home happy.


I am a confident, hard-working woman and pride myself on doing a good job. I have RA which I manage well and do not let hold me back. I have a partner called Dave and one son who is nearly 25. Outside of work, I like music, books and a good horror film!


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Milagrin Maskaren

Job Title: RGN

Joined: 2005

I qualified as a nurse in 1998 after completing a diploma in general nursing and midwifery in India. I worked in a hospital in India until 2002 before moving to the UK. I have worked for Bupa since April 2005.


I love my job - every day is different at Green Gates and I enjoy building relationships with our residents and their families.


I have two children and live with my family in Oxford. Outside of work, I love keeping active - going to the gym and for walks. I also like going to India to see my family and friends at least once every year.