Green Gates Care Home

2 Hernes Road, Summertown, Oxford OX2 7PT
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9.3 95 Reviews
  • Green Gates Care Home, Oxford
Green Gates offers residential, nursing, palliative, post-operative and respite care as well as support for adults with long term conditions. The home also offers a space for people to rest, relax and recover for short stays too!

Situated in the pleasant area of Summertown the home has a lovely relaxed homely atmosphere and is surrounded by beautiful gardens with outdoor seating. There are also multiple communal areas and private dining facilities helping residents to relax and socialise.

The home retains many of its original features with rooms of varying sizes and aspects to suit an individual’s needs. All rooms are en-suite with bathroom facilities, Wi-Fi, and Smart TV included.

Green Gates is located in a prime area of North Oxford, conveniently located between Oxford city centre and Oxford Ring Road and is within a short walk to Summertown shopping centre. There is a frequent bus service to Oxford city centre just 100 yards away.

Mealtimes and special occasions are important to the home’s life, with food prepared by an award-winning chef and a balanced diet enjoyed by all. Afternoon tea and homemade cake are popular additions to the menu!

There’s a real sense of community at Green Gates. An experienced, dedicated and diverse team really explore what residents enjoy doing and the home's social and activities calendar is organised around those interests.

So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Residents can enjoy activities such as musical afternoons, painting, games, baking and gentle gardening with the addition of regular days out. There is also an onsite hair salon and residents kitchen.

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Care Provided by Green Gates Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sharon Lamb (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Green Gates Care Home Reviews (95)

Total of 95, showing 61-80
9.3

Green Gates Care Home has a Review Score of 9.3 (9.255) out of 10, based on 32 reviews in the last 2 years. Over all time Green Gates Care Home has 95 reviews.

Overall Experience

  • 54
  • 32
  • 6
  • 1
  • 2

Date Published

95
10
22
32
63

Review from Amanda S (Daughter of Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Green Gates enough, they went above and beyond the call of duty. My mum was very poorly when she went in there from the hospital. She was treated with compassion, respect, dignity, kindness and lots of love and that was from all the staff. It was like home from home. I cannot thank them
all enough, even in my mum's last days they allowed me to stay with her day and night.


They made sure I was ok and provided lots of hugs. I would recommend Green Gates to anyone. The love that they had shown was second to none and they made what was a very difficult time a bit easier. Thank you to the manager and the team.


Reply from Josephine Gaupholm, Customer Adviser at Green Gates Care Home

Thank you for your review of Green Gates Care Home. We are pleased to hear about your positive experience and appreciate your comments regarding the compassion, respect, and kindness your mum received from the staff. We will share your comments with the home's manager. Our deepest condolences for your loss, the Bupa Customer Care Team


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Review from K P (Respite Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Green Gates nursing care home is most professionally run and very caring towards their patients. They are responsive to all requests and all their ancillary services are provided well. I was impressed at the very efficient way the management dealt with my request for care. The deputy management is exemplary
too! For all staff, thank you, Green Gates, I will recommend your care.

Reply from Jayne Duck, Customer services administrator at Green Gates Care Home

Thank you for your review. I'm so pleased to hear about your positive experience and appreciate your comments of our home and hope that you will come and stay with us again for some respite care.


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Review from David P (Son of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is happy. I am happy. Very friendly staff. Really caring ethos. Nothing is too much bother.

Reply from Jayne Duck, Customer services administrator at Green Gates Care Home

Thank you for your review. I'm so pleased to hear that your mother is happy, this must give you such peace of mind knowing that she is safe and well cared for.


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Review from S C (Sister of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You looked after my sister very well under difficult circumstances. There were certain members of staf, especially one, who could not have been more helpful and went beyond the call of duty.


I cannot thank Green Gates enough for all they did.


Reply from Jayne Duck, Customer services administrator at Green Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.


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Review from S M (Wife of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and kind. I have found no complaints and even if I did, I have no doubt that these would be quickly corrected.

Reply from Jayne Duck, Customer services administrator at Green Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Nora M (Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent one week at Green Gates while an accessible bathroom has installed at home. I was accepted as a full member of the home, joined in activities, had lunch with other residents and met and talked with visiting carers. I chose this home because of the warmth and welcome of the manager. I judged
it was efficiently run with enough and well-trained staff who were well managed. Residents were respected well, understood and encouraged to be themselves and be comfortable.

Reply from Jayne Duck, Customer services administrator at Green Gates Care Home

Thank you for your review. I'm so glad to hear that you felt at home and enjoyed the activities on offer and made new friends. I hope that you will come and stay with us again for some respite care.


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Review from Graham H (Husband of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the experience of my late wife's time in Green Gates was very positive, and a better experience than we could have achieved if she had been at home in those last 5-6 months. I am grateful to the staff for being not just tolerant but supportive of what must have been at least minor eccentricities;
my staying with my wife almost 24/7; the vegetarian diet; the early morning walks while my wife was still mobile. As she became less mobile she sometimes chafed against the limitations of her movement, but with hindsight, I can see how sensitively as well as effectively the staff handled sometimes difficult situations. It was a caring personal relationship that several staff were able to form with my wife and myself in those few months.

Reply from Jayne Duck, Customer services administrator at Green Gates Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I'm sure that in time when you look back on the time that your wife spent with us it will give you comfort knowing that she was well cared for.


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Review from Alison S (Daughter of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Green Gates Care Home for palliative care and spent his last 10 days there. The staff were so compassionate as well as professional. My mother and I felt supported at every stage and the room was very pleasant and well equipped. My father was well cared for in every way and despite
the severity of his condition and poor diagnosis, he did not suffer at all.


We were all treated as individuals with respect and dignity. A heartfelt thank you to everyone at Green Gates Care Home!


Reply from Jayne Duck, Customer Services Administrator at Green Gates Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. I'm so glad to hear that your dad did not suffer and was well cared for and that you and your family were treated as individuals and given the support that you needed.


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Review from Nora W (Respite Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently I stayed at Green Gates for two weeks respite care.
That was my second visit.
During the Easter holidays, I was there for three days.
On both occasions, I was made very welcome by a very competent management.
The staff were wonderful, kind, caring and no request was too much trouble for
them.
I felt very safe and well cared for.

Reply from Jayne Duck, Customer Services Administrator at Green Gates Care Home

Thank you for your review. I'm so glad to hear that you have enjoyed our stay with us and hopefully you will come and stay with us again for some respite care.


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Review from A D (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They could not have done more for my father. The staff were amazing and he felt cared for and valued as an individual.

Reply from Jayne Duck, Customer Services Administrator at Green Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Pippa R (Daughter of Resident) published on 14 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was well cared for at Green Gates. He seemed happy, was always clean, and never showed any signs of distress at being a resident. He was a resident for 17 weeks, on end of life care and I believe that his last weeks were dignified and comfortable, despite the expected deterioration in his
health. He always appeared pleased to interact with the staff, all of whom dealt with him respectfully.
Slight negatives to mention would be the fact that specific information relating to my father was not requested on his arrival, in fact, the information was only requested from my mother a week before he died. Because of this, he was frequently offered some food and drinks items he never liked, e.g tea and coffee.
Also, specific instructions given to the staff relating to the nature of his stay were frequently contradicted, again down to lack of written information about his condition.
On the whole, though, the staff work very hard in trying circumstances to provide a good level of care.

Reply from Jayne Duck, Customer Services Administrator at Green Gates Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager


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Review from Jim M (Husband of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late wife was looked after at the Green Gates Nursing Home in Oxford for just over two years before she passed away from Parkinson's Disease. She was well looked after from the day she arrived by the care staff, the nurses, and other staff at the care home.
The room she was in was large and comfortable
and overlooked an enclosed garden. Meals were varied and of good quality. In addition, there was a leisure program that included recitals, sing-a-longs, day trips and more. I am very grateful to all at Green Gates for their care of my late wife, and would not hesitate to recommend it to others who need care.

Reply from Jayne Duck, Customer Services Administrator at Green Gates Care Home

So sorry to hear of your loss. Please accept our condolences. It is lovely to know that your wife was well looked after. I'm sure when you look back on her time with us you will have some lovely memories.


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Review from N J L (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was only with Green Gates under a week but the duty of care was detailed, thorough and thoughtful. The staff caring and committed. She passed peacefully. Thank you.

Reply from Tom Meyer, Customer Service Administrator at Green Gates Care Home

Thank you for taking the time to share your experience. While we, of course, extend our condolences to you, we are glad to hear that we were able to provide a high quality of care and peace for your mother's final days.


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Review from E W (Daughter of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Green Gates given to both patients and relatives is exceptional. My mother was admitted without any opportunity to take a look around beforehand as she was in urgent need of care. This was frightening for all concerned but everyone at Green Gates have been reassuring and kind throughout
her stay. My mum has felt safe and well cared for and her visitors have been made welcome. I feel fortunate that she could stay here and would have no qualms if she had to come back.

Reply from Jayne Duck, Customer services administrator at Green Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Susan J (Daughter of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness, compassion and efficiency of the carers made my mother's last weeks as peaceful and happy as could be hoped for.

Reply from Jayne Duck, Customer servicies administrator at Green Gates Care Home

Sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Sarah B (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in a warm homely environment. Good communication with relatives. We were particularly impressed with the palliative and end of life care our mother received.

Reply from Rose Pickering, Customer Service Administrator at Green Gates Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from J K (Daughter of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived her for two and a half years until July 2016. The home presents well, large reception rooms, pleasant gardens, bright and welcoming communal areas. Staff are well trained and hard working, genuinely fond of the residents. I never saw any unkindness of disrespect fo staff to residents.
But they did work very long shifts and there never seemed to be enough on duty between 4pm and 8pm when there were many demands on their time. The food was adequate but nutritional, sometimes overly complicated there was a lot of wastage as residents left food often. Coffee was instant. We used to take in yoghurts,fruit and cake for my mother . Vegetarians were not well served. The default was stodgy pasta bake. Activities improved a lot over the two and a half years. The activities organiser achieved wonders on a tiny budget. But inevitably residents spent a lot of time on their own, even though the family were welcomed and encouraged to visit anytime. During my mother's last illness the staff showed great care. We were so very glad that she was able to be nursed there until the end.

Reply from Rose Pickering, Customer Service Administrator at Green Gates Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.


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Review from Brian J (Nephew of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle was happy in your care and the family was satisfied with the way in which the nursing home is run.

Reply from Emily Wilson, Customer Service Administrator at Green Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Joyce (Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only thing I would like to see is a commode in every room, which I have here at home, if I had not been wearing tena pants I would have been in trouble not by the staff but I would have been embarrassed. I must say how comfortable the bed was.

Reply from Jayne Duck, Customer Services Administrator at Green Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Vivienne P (Regular Volunteer) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come into the home once a fortnight to help out with activities. The staff are very warm and friendly. They seem to enjoy their jobs as they are always smiling. The food is excellent, well-balanced and nutritious. Activities are varied. The home has a good connection with the local community. Great
interaction with residents and staff. Compassionate support to all residents and visitors. Excellent home.

Reply from Jayne Duck, customer services administrator at Green Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.3 (9.255)

Overview of Review Score

The Review Score of 9.3 (9.255) out of 10 for Green Gates Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.255 for Green Gates Care Home is calculated as follows: ( (201 Excellents x 5) + (112 Goods x 4) + (37 Satisfactorys x 3) + (10 Poors x 2) + (16 Very Poors x 1) ) ÷ 376 Ratings = 4.255

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Green Gates Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for residential or nursing care. Our bedrooms are tastefully decorated and offer en-suite facilities, some with garden views. All of the rooms are fitted with flat screen TVs, electronically controlled beds and telephone points. Residents are encouraged to personalise their room with their own possessions, such as ornaments, pictures and smaller items of furniture.


Awards / Recognitions (0)

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Meet the Team (3)

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Sharon Lamb

Job Title: Home Manager

Joined: 2023

I am the home manager at Green Gates. I worked in the NHS for some years after qualifying as a nurse. My speciality was orthopaedics. When I had my first child I decided to leave the NHS and move into the care sector. I have now been a manager for approximately 10 years.


What I love most about my job is the variety - every day is different.


Outside of work, I live in Bicester with my husband and two children who are 7 and 12 years old. I enjoy reading and travelling.


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Louise De Fraine

Job Title: Financial Administrator

Joined: 2018

I joined Bupa in 2018, initially as a carer. I completed my NVQ3 and became a senior carer before moving to the financial administrator role around 18 months ago. My job involves managing the financial accounts of all residents and keeping the system up to date. It also involves ordering, payments, managing petty cash and completing financial reports.


Before joining Bupa, I worked in retail management and various HR positions for about 16 years. Following my nan getting dementia - which progressed very quickly - and spending a lot of time with her, I thought a career in care might be something I could be good at. When I turned 40, I bit the bullet and applied at Green Gates.


I love being able to help people - whether it be residents, staff or visitors. If I can do something that makes their life a little easier or puts a smile on their face, I can go home happy.


I am a confident, hard-working woman and pride myself on doing a good job. I have RA which I manage well and do not let hold me back. I have a partner called Dave and one son who is nearly 25. Outside of work, I like music, books and a good horror film!


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Milagrin Maskaren

Job Title: RGN

Joined: 2005

I qualified as a nurse in 1998 after completing a diploma in general nursing and midwifery in India. I worked in a hospital in India until 2002 before moving to the UK. I have worked for Bupa since April 2005.


I love my job - every day is different at Green Gates and I enjoy building relationships with our residents and their families.


I have two children and live with my family in Oxford. Outside of work, I love keeping active - going to the gym and for walks. I also like going to India to see my family and friends at least once every year.