Green Gates Care Home

2 Hernes Road, Summertown, Oxford OX2 7PT
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9.3 95 Reviews
  • Green Gates Care Home, Oxford
Green Gates offers residential, nursing, palliative, post-operative and respite care as well as support for adults with long term conditions. The home also offers a space for people to rest, relax and recover for short stays too!

Situated in the pleasant area of Summertown the home has a lovely relaxed homely atmosphere and is surrounded by beautiful gardens with outdoor seating. There are also multiple communal areas and private dining facilities helping residents to relax and socialise.

The home retains many of its original features with rooms of varying sizes and aspects to suit an individual’s needs. All rooms are en-suite with bathroom facilities, Wi-Fi, and Smart TV included.

Green Gates is located in a prime area of North Oxford, conveniently located between Oxford city centre and Oxford Ring Road and is within a short walk to Summertown shopping centre. There is a frequent bus service to Oxford city centre just 100 yards away.

Mealtimes and special occasions are important to the home’s life, with food prepared by an award-winning chef and a balanced diet enjoyed by all. Afternoon tea and homemade cake are popular additions to the menu!

There’s a real sense of community at Green Gates. An experienced, dedicated and diverse team really explore what residents enjoy doing and the home's social and activities calendar is organised around those interests.

So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Residents can enjoy activities such as musical afternoons, painting, games, baking and gentle gardening with the addition of regular days out. There is also an onsite hair salon and residents kitchen.

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Care Provided by Green Gates Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sharon Lamb (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Green Gates Care Home Reviews (95)

Total of 95, showing 81-95
9.3

Green Gates Care Home has a Review Score of 9.3 (9.255) out of 10, based on 32 reviews in the last 2 years. Over all time Green Gates Care Home has 95 reviews.

Overall Experience

  • 54
  • 32
  • 6
  • 1
  • 2

Date Published

95
10
22
32
63

Review from Ian C (Nephew of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the two years of his stay, my uncle was looked after with great care and dignity.

Reply from Emily Wilson, Customer Service Administrator at Green Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Sarah M (Niece of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff were helpful, caring and kind. The room was pleasant with a good view and relevant facilities. Any requests and concerns were dealt with in a helpful manner.

Reply from Jayne Duck, Customer Services Administrator at Green Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Guy W (Son of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I valued the compassion showed by all staff not only towards my mother but our whole family at a particularly distressing time for us all. We were made to feel welcome at the home and nothing appeared to be too much trouble. All our questions were answered and we were dealt with in a very caring and
considerate manner. The care my mother received during her last days was second to none and the staff were wonderful, a credit to the home.

Reply from Rachel Elliott, Customer Service Administrator at Green Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Peter (Husband of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was wheelchair bound because of strokes, arthritis and vascular dementia. She had severe swallowing problems, and was fed liquids through a m/g tube. There were 5 feeding sessions per day. The nursing staff were excellent. The carers were also good. There were occasional lapses where the
instruction from the nurses appeared not have got through to the carers. But on the whole, the carers were also very good. In June, my wife was back for respite; I had no hesitation in putting her in Green Gates Nursing Home. My wife passed away during her stay, and the staff dealt with this very sensitively, and very professionally. The staff were very kind to the next of kin.

Reply from Emily Wilson, Customer Service Administrator at Green Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Carol W (Cousin of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My late mother's cousin was admitted to Green Gates having suffered a debilitating stroke. During the three months of the stay he was well cared for, nursed and nurtured. The room was a little on the small side, especially as he was unable to get out and enjoy any of his precious activities. However,
the food was good and staff were always cheerful even when he could be somewhat demanding. During his final two week illness, the staff were wonderful, attentive, caring and going beyond what I could have hoped for. I don't think the care could have been better anywhere, even if he had he been in a hospice.

Reply from Rose Pickering, Customer Service Administrator at Green Gates Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Frank R (Son of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Green Gates from hospital for palliative care. Green Gates was chosen for the friendly and efficient manner and the care that was given. Staff were professional, it was an unfortunately short stay, because mum passed away, the family were very happy with the way mum was
treated in her final days. Thank you.

Reply from Rose Pickering, Customer Service Administrator at Green Gates Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.


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Review from Elizabeth P (Wife of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting for a preliminary discussion, my son and I were met with warmth and kindness. During my husbands stay for palliative care, nothing was too much trouble and we were all treated as members of a family. As he became weaker his needs were treated with dignity and respect. The staff worked
hard to treat everyone as an individual and there were excellent opportunities to join in, with music performances and art activities. Both myself and my husbands visitors were very impressed with the standard and delivery of care. Thank you to everyone.

Reply from Rose Pickering, Customer Service Administrator at Green Gates Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Paul (Nephew of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were friendly and helpful, appearing to treat residents kindly. Rooms were bright and appeared well maintained, although the first room my aunt stayed in was not good value however, as it was small and poorly laid out such that the cupboard doors were impeded by the bed. The lounge areas were
pleasant and comfortable for residents to meet with visitors. Green Gates was convenient for my aunt as it was in her home town and made visiting easy for her friends. In terms of decor layout, and facilities Green Gates struggles to compete with modern, purpose built homes but is homely.

Reply from Lydia Waller, Customer Service Administrator at Green Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Kenneth H (Husband of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was at Green Gates for end of life care, she had lung cancer. I could not have placed her in a better care home. The staff there are excellent, nothing was too much trouble for them. They were caring, but also treated my wife as a friend. The food was very good and the home was kept very clean.
The best comment I can make about the care home came from my wife, she said Green Gates was her home and she is very happy here. I would highly recommend Green Gates to friends. Excellent and thank you for your care of my wife.

Reply from Lydia Waller, Customer Service Administrator at Green Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. We offer our condolences, and we are glad we could make a positive impact on the end of life care of your wife. The Bupa Customer Care Team


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Review from Charlotte B (Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Top-notch care in all aspects (I rarely mark anything Excellent, as I have below); I have been particularly impressed by the food - varied and inventive for a vegetarian, gluten-free and lactose-free-except-for-goats-dairy-products diet - the more appreciated as I was short term. Carers friendly, helpful.
Admin staff, especially receptionist with whom I had many dealings, were helpful and caring. Odd problems ironed out quickly and effectively. I experienced a level of TLC I would never have anticipated in an institution. The food remains the unexpected jewel in the crown, but all care was excellent.

Reply from Rachel Elliott, Customer Service Administrator at Green Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your views of our home and will share your comments with the home manager. The Bupa Customer Care Team.


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Review from Jeffrey M (Son of Resident) published on 8 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Green Gates provides all the care that one would expect of a thoroughly professional organisation. It has excellent nursing care and an outstanding staff support the medical team. My mother was resident for nearly four months and I never had anything but the best impressions of everyone right the way
through from the maintenance workers and the carers to the manager, admin and receptionist. The receptionist never seems to take any time off! She is always there; friendly, concerned and helpful. Green Gates is not a new building, but all the better for that. It has a mature charm and - although the rooms are quite small - provides comfortable, warm, clean and homely accommodation. If there is a better care home anywhere I would like to know just how it could excel the standards and compassion that you will find at Green Gates.

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Review from Janice H (Daughter of Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were given a list of residents homes by a hospice. Green Gates was one of the two choices of homes we were able to visit. Initially we could see that this particular home would be very suitable because of the depth of feeling shown by the staff. We were shown every communal aspect and instantly knew
that our mother would be taken care of at the highest level. We were also shown the room available and told that we would be able to bring personal items to make it homely. This was important to us. Although our mum was only there for a short time the care extended to her was very appropriate. Her passing away was handled very sensitively by the staff. They treated her with dignity and grace- just as if she had been their mum.

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Review from Angela B (Daughter of Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, used to live in a first floor flat on her own. When she moved to Green Gates she had a lovely room overlooking the garden, her own loo and lots of lovely friendly staff to talk to, good food and she didn't have to cook herself, lots of tea and delicious cake. She had her washing done and
her room was cleaned every day. She didn't want to go into a home and she made quite a fuss when the day came to move. She was welcomed by lots of smiley faces and soon got used to the idea.

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Review from Philip J (Nephew of Resident) published on 29 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt entered Green Gates Nursing Home at the age of 99, having had a fall at home, then a fall in hospital. She was mentally confused, heavily bruised on her face, and also very fragile physically, and had suffered from arthritis for some years. Over the 18 months she spent at Green Gates she remained
in bed, and never once complained of anything; she was as comfortable as she could possibly be. Her bruising disappeared and she looked bright and young in the face. She slowly declined mentally while there because of the effect of her falls, but was always cheerful and without any discomfort. I attribute the comfort of her stay entirely to the complete professionalism of the Green Gates staff at all levels. They were cheerful; they stimulated my aunt by talking to her at mealtimes; they were most attentive to her hydration and to avoiding bedsores which otherwise could have been a problem; they were always most professional. If there was anything that caused them concern they unfailingly contacted me and discussed the matter with me. If I was concerned with anything they were always available to discuss my concern. Compared with other nursing homes it may be expensive, but I would regard it as good value for money.

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Review from Lisa L (Daughter of Resident) published on 19 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased that they were able to accommodate my mother for respite/recuperation at short notice. Big effort made to welcome my mother and find out her preferences and keep her happy by wheeling her out into the garden and giving her space to paint. She enjoyed the food and occasional glass of alcohol
before her evening meal. There was unfortunately a resident in a nearby room who was obviously incontinent and so there was an unpleasant odour from his room, but the rest of the building did not smell. The garden was much appreciated. Corridors narrow and twisty!

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Current Review Score: 9.3 (9.255)

Overview of Review Score

The Review Score of 9.3 (9.255) out of 10 for Green Gates Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.255 for Green Gates Care Home is calculated as follows: ( (201 Excellents x 5) + (112 Goods x 4) + (37 Satisfactorys x 3) + (10 Poors x 2) + (16 Very Poors x 1) ) ÷ 376 Ratings = 4.255

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Green Gates Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for residential or nursing care. Our bedrooms are tastefully decorated and offer en-suite facilities, some with garden views. All of the rooms are fitted with flat screen TVs, electronically controlled beds and telephone points. Residents are encouraged to personalise their room with their own possessions, such as ornaments, pictures and smaller items of furniture.


Awards / Recognitions (0)

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Meet the Team (3)

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Sharon Lamb

Job Title: Home Manager

Joined: 2023

I am the home manager at Green Gates. I worked in the NHS for some years after qualifying as a nurse. My speciality was orthopaedics. When I had my first child I decided to leave the NHS and move into the care sector. I have now been a manager for approximately 10 years.


What I love most about my job is the variety - every day is different.


Outside of work, I live in Bicester with my husband and two children who are 7 and 12 years old. I enjoy reading and travelling.


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Louise De Fraine

Job Title: Financial Administrator

Joined: 2018

I joined Bupa in 2018, initially as a carer. I completed my NVQ3 and became a senior carer before moving to the financial administrator role around 18 months ago. My job involves managing the financial accounts of all residents and keeping the system up to date. It also involves ordering, payments, managing petty cash and completing financial reports.


Before joining Bupa, I worked in retail management and various HR positions for about 16 years. Following my nan getting dementia - which progressed very quickly - and spending a lot of time with her, I thought a career in care might be something I could be good at. When I turned 40, I bit the bullet and applied at Green Gates.


I love being able to help people - whether it be residents, staff or visitors. If I can do something that makes their life a little easier or puts a smile on their face, I can go home happy.


I am a confident, hard-working woman and pride myself on doing a good job. I have RA which I manage well and do not let hold me back. I have a partner called Dave and one son who is nearly 25. Outside of work, I like music, books and a good horror film!


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Milagrin Maskaren

Job Title: RGN

Joined: 2005

I qualified as a nurse in 1998 after completing a diploma in general nursing and midwifery in India. I worked in a hospital in India until 2002 before moving to the UK. I have worked for Bupa since April 2005.


I love my job - every day is different at Green Gates and I enjoy building relationships with our residents and their families.


I have two children and live with my family in Oxford. Outside of work, I love keeping active - going to the gym and for walks. I also like going to India to see my family and friends at least once every year.