Review from Jo C (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience

The level of care provided to Dad is amazing. Everyone is so warm and friendly and has made a difficult time for us all (Dad and his family) so much easier as we all know he is getting the best possible care. Nothing is too much trouble!

Reply from Emma Murdoch, Emma at Green Pastures Christian Nursing Home

Thank you so much for your feedback, it's greatly appreciated. We are so proud of the care we offer at Green Pastures and always welcome feedback.

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Review from Karen F (Wife of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience

My husband first came to Green Pastures in February this year. It was a really hard decision to make but one of the best my daughter and I ever made. He has settled so well and every member of staff has treated him (and us) with such care and kindness. The food is excellent and a check is kept on what

each resident has to make sure they are getting the right amount of nutrients and drinks they need. We have no complaints of any kind.

Reply from Emma Murdoch, Emma at Green Pastures Christian Nursing Home

We are very thankful for your feedback, its really great to receive such lovely honest comments. We are always here to help support you and your family.

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Review from Colin T (Brother of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience

My brother was a resident for two years, he was suffering from dementia. The care and food was exceptional. The staff were so caring and attentive. We felt so blessed that he was taken care of by such wonderful people.

Reply from Emma Murdoch, Emma at Green Pastures Christian Nursing Home

Thank you for your lovely feedback, we appreciate you taking the time to share this. We are proud of the care Green Pastures gives and are truly blessed with such caring staff members.

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Review from R H (Son-in-law of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience

The amount of care is absolutely wonderful. The carers can't do enough for residents and visitors alike. The home is very, very clean and has everything for the comfort of residents. All of the staff have helped my wife and myself beyond their normal duties. Can't praise them enough.

Reply from Emma Murdoch, Emma at Green Pastures Christian Nursing Home

We thank you for taking the time to leave us feedback, it's greatly appreciated. We strive to support families as well as their loved one, it's great to see you felt supported. Thank you.

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Review from Rosemary F (Respite Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience

Looked after for four weeks. The staff are very kind and helpful.

Reply from Emma Murdoch at Green Pastures Christian Nursing Home

It was a pleasure to be able to offer respite care when it was needed. Thank you for your review, you will be missed by all at Green Pastures.

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Review from Robin F (Respite Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience

Our stay at Green Pastures has been excellent in every way. We have done lots of interesting things. The staff have been fantastic. All in all we cannot fault it.

Reply from Emma Murdoch at Green Pastures Christian Nursing Home

It has been a pleasure having you here on respite care. Thank you for your lovely comments, it's greatly appreciated.

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Review from Chris P (Son of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience

As the days, weeks and months go by whilst visiting Mum at Green Pastures, I know our family have become even more reassured of our choice and duties in finding Mum a wonderful and professional-run place to take good care of her. On entering Green Pastures Christian Nursing Home, we are always greeted

with some kind of entertainment or activity put on by the staff. Highly recommended.

Reply from Emma Murdoch, Management Administrator at Green Pastures Christian Nursing Home

Thank you for your feedback, it's really appreciated. We are really happy to receive such lovely feedback. Thank you for taking the time to review us. If we can ever do anything to improve our services please speak to us. Many thanks.

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Review from A L (Husband of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at Green Pastures Christian Nursing Home for three and a half years. Occasional cause for complaint but overall care given is very good. Sometimes I feel that my wife should be given help in eating her lunch, which is often left to get cold and mostly uneaten.

Reply from Emma Murdoch, Management Administrator at Green Pastures Christian Nursing Home

Thank you for taking the time to review us. We appreciate your comments. As you are aware we take all feedback on board and are continually looking at ways to improve our services and support our residents.

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Review from Helen S (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience

The family have nothing but praise for the care given to my father. The team members are so caring and nothing is too much trouble.

Reply from Emma Murdoch, Management Administrator at Green Pastures Christian Nursing Home

Thank you for your great feedback, it's lovely to hear that all the hard work we put in at Green Pastures can be so appreciated. I will pass this on to our staff who will be delighted. We look forward to seeing you again soon. Please continue to work with us if there is anything you feel you would like us to address.

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Review from Adrian S (Son of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience

Everything is 100% perfect for my mum, the staff are so lovely, caring, polite and happy. Facilities are first-class as is the care, the food and the activities i.e. always something going on. I feel my mum is so safe there and cared for and nothing is too much trouble - so thank you.

Reply from Emma Murdoch, Management Administrator at Green Pastures Christian Nursing Home

Thank you for your great feedback, it's always gratifying to hear that all the hard work we put in at Green Pastures can be so appreciated. I will pass this on to our staff who will be delighted. We look forward to seeing you soon. If you ever have any concerns please speak to us as we do constantly look at ways we can improve our services.

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Review from Leslie U (Wife of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience

My wife, suffering from Alzheimer's dementia, is being cared for in a most caring environment. All staff, despite their roles, show love, care and compassion to create a family atmosphere. Nursing staff are quick to respond to medical situations and have good relations with the GP surgery. They also

deal with hospital appointments, be it by telephone or physical attendance - I have always been kept informed of medical matters. Activities are extensive and varied to suit the differing needs and capabilities of residents - there is always something going on. A nursing home of the highest standard.

Reply from Emma Murdoch, Management Administrator at Green Pastures Christian Nursing Home

Thank you for taking the time to review us. We appreciate your comments, we are very privileged to have a great team that works together to provide a family atmosphere. We are fortunate to have high staffing levels that allow us to have extensive activities. We look forward to welcoming you on more bus trips in the future.

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Review from Michael R (Husband of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience

We (I speak for the family) are pleased with Green Pastures Christian Nursing Home. Our appreciation is not unmixed - nobody is perfect - but we think you are doing the job well on the whole. Most of the staff are excellent and none are less than good at their jobs. Our major complaint is about access:

our lives beyond Green Pastures mean that some of us have to make visits in the early evening. Getting in at that time is not a problem, but getting out an hour or so later is. Many staff (particularly those in reception) have gone off duty and there is no one to open the outer door. We realise that, situated as it is next to a bus route, it is imperative that residents must not put themselves in danger by wandering out of the building but cannot some method be found so that visitors are not kept hanging about reception trying to attract some attention?

Reply from Emma Murdoch at Green Pastures Christian Nursing Home

Thank you for your comments, we appreciate all feedback to allow us to provide the best service possible for our residents and their families. To leave the floor you are visiting, you will need a member of staff to open the exit door. This member of staff should then walk you down and open the outside door. I have mentioned this to all the staff. I do hope this resolves the problems you are having, however, please contact me by phone or speak to the nurse on duty if this continues. We are very sorry for any inconvenience or distress caused by this issue.

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Review from A H (Niece of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience

I have been very pleased with the care given to my aunt. I think it is a lovely home and all the staff seem very kind.

Reply from Emma Murdoch at Green Pastures Christian Nursing Home

Thank you for your feedback, it's greatly appreciated.
We are really happy to receive such lovely feedback.

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Review from Kim H (Daughter of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience

This care home is amazing, the staff are all so caring and patient. Food is comparable to a good hotel. Always clean and never smells. Activities are good as is the house dog, Koda.

Reply from Emma Murdoch, Management Administrator at Green Pastures Christian Nursing Home

We are all extremely privileged to have such amazing staff keeping the home full of happiness and giving such great care. The housekeepers are amazing and having our in-house laundry/housekeeping team is great.
We are so happy to have our in-house chefs and their team producing amazing cakes and food. The home dog Koda really does bring so much joy to our residents. There is never a dull day with our activities. We love welcoming you and your family.
Thank you for your feedback, it's greatly appreciated.

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Review from Judith R (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience

Green Pastures is an excellent nursing home. My dad receives the highest standard of care. He is well looked after by all the staff who treat him with professionalism, care and dignity. Cleanliness is outstanding. Each resident is treated as an individual. The menu provided is excellent and of a high

standard. A wide range of stimulating activities is provided. Communication with the home is excellent - particularly in respect of all the recent lockdowns. Nothing is too much trouble for any of the staff - I know that my dad is safe and happy. Green Pastures is a well-managed nursing home and is a real home from home.

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Review from Breinine T (Sister-in-law of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience

Green Pastures should be the blueprint for all nursing and care homes. The care and compassion are exceptional. They treat the residents with respect, kindness and care for their every need. Having viewed a number of care homes and seen some appalling care homes, it was a huge relief to find Green Pastures.

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Review from R S (Son of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience

Outstanding physical and emotional care and facilities. An energetic, positive, can-do and friendly culture.

Reply from Rick Bloomer, Manager at Green Pastures Christian Nursing Home

Thank you for your great feedback, it's always gratifying to hear that all the hard work we put in at Green Pastures can be so appreciated. I will pass this on to our staff who will be delighted. We look forward to seeing you soon.

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Review from Sonia G (Daughter of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience

The best thing I did for my father was to move him into Green Pastures, he has been treated extremely well, the staff are all so caring and considerate. They took the time to get to know my father and make his last month's happy ones, an amazing team indeed.

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Review from Kaye L (Daughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience

Mum has not been cared for well in recent months and has suffered during the lockdown. Some of her possessions have been 'lost' but no one in the organisation seems to notice in a timely manner so they are now 'lost' forever. It is only when I mention something that anything gets done which of course

is very difficult when visiting is as restricted as it is. There seems to be poor oversight of the staff and staff standards are on the scale of 'make do' rather than 'the best that can be done'.

Reply from Richard Bloomer, Home Manager at Green Pastures Christian Nursing Home

Thank you for your comments, we appreciate all feedback to allow us to provide the best service possible for our residents. We have been made aware of this issue and have actively responded; we have some new procedures in place to ensure this doesn’t happen going forward. We always aim to deliver a high standard of care, when relatives feel let down by our services, we too feel that we have failed and need to improve. We take all complaints very seriously; we can be contacted by phone or email if you are unhappy with anything. We are very sorry for any distress caused by this issue.
Kind Regards,
Rick Bloomer
Home Manager

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Review from Eileen B (Sister of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience

My sister has been a resident of Green Pastures for almost 3 years. Her complex needs are professionally managed with Christian love and friendliness. Friendship is in abundance from the management, the nursing staff, the reception staff, the helpers, the kitchen team, the laundry and the hairdresser.

During these difficult times I have been assured of her well-being and any queries I have are met with patience and professionalism.

Reply from Esther Monk, Home Manager at Green Pastures Christian Nursing Home

Thank you so much for your lovely review. We are proud of our Christian ethos which extends compassion and care to all residents regardless of their religious beliefs.

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Green Pastures Christian Nursing Home

Care Provided by Green Pastures Christian Nursing Home

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Funding & Fees Guide for Green Pastures Christian Nursing Home

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