Review from Brenda W (Daughter of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience

My Mum has now been at Green Pastures for just over two years and I can still comment that this is a beautiful home for my Mum. I can't thank the carers enough for how well they look after her, they are all so caring. Every time I visit, they make you very welcome. With such difficult times, I am always

kept updated on how she is and also had a few visits to see for myself.

Reply from Esther Monk, Home Manager at Green Pastures Christian Nursing Home

Thank you for taking the time to review us and recognising our care and communication at this time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penny F (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience

Mum moved into Green Pastures in early December 2020 after falling for the second time in the night, initially for respite, but we quickly decided that this is where she now needs to be. For Mum it has been a difficult time adapting to a new environment with no time to prepare for the move, but she

is now settling in and it is a huge relief to know that she is being cared for 24 hours a day. I have been very impressed by the responsiveness of all the staff to any concerns (mine or hers) at such a difficult time (3rd lockdown). All possible precautions are being taken to keep the residents safe, which of course means that visiting is limited and only possible after a swab test. Staff too are swabbed daily. Between visits I have been able to see Mum through her window and we (my brothers and I) are able to speak to her by Skype. All praise and grateful thanks to the staff for everything they are doing.

Reply from Esther Monk, Home Manager at Green Pastures Christian Nursing Home

Thank you for taking the time to provide a review. It has been an incredibly difficult time for families and residents who have needed to come into care homes and I am pleased to read that we have helped you all through this process.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise C (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience

Green Pastures is the most fantastic care home and I just can’t recommend it enough! My mother (who lives with dementia) went to live there last April right in the middle of the first lockdown. The staff have all been amazing right from day one. It was a very stressful time for her and all our family,

but with the love and support of all the nurses and carers she has settled well into her new home. It is really hard not being able to visit but I receive regular updates via email and phone calls and even photos showing her enjoying various activities. The reception and office staff are also very friendly and professional and are always very helpful whenever I phone. I feel that she is in the best and safest place that she could be!

Reply from Esther Monk, Home Manager at Green Pastures Christian Nursing Home

Thank you for your amazing review recognising the team's efforts to keep our families in touch with their loved ones and the support we give to our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gwen G (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience

My dad has Alzheimer's and has been a resident of Green Pastures since June 2018. Moving him to a care home was a necessity but it was still a very difficult and emotional decision to make. The staff have developed a good relationship with him and are professional and compassionate in their approach.

Nothing is too much trouble and the atmosphere in the home is relaxed and friendly. While visiting is restricted due to Covid-19, staff are happy to communicate by email and phone with updates as required. Green Pastures has coped admirably with the huge challenges of Covid-19 and has continued to offer its usual high standard of care.

Reply from Esther Monk, Home Manager at Green Pastures Christian Nursing Home

Thank you for your lovely review. We understand how important it is to maintain communication with our families especially during the challenging situation we all find ourselves in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris H (Power of Attorney of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience

I consider that the home and staff have been outstanding during this very challenging time. They have kept me informed of the well-being of the resident and continued with their excellent care of her. The informative emails keep me updated with the situation at the home in general.

Reply from Esther Monk, Home Manager at Green Pastures Christian Nursing Home

Thank you for taking the time to review our home. It really lifts the staff to hear that our families think we are doing a good job during what has been a very challenging time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison N (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience

My mum has been in Green Pastures for over 5 1/2 years. In that time the staff have been wonderful both to her and to our family. Before Covid changed the way I could visit, it was always such a pleasure to enter the building knowing that all staff would greet me with a smile and warm welcome. It mirrored

the kind of warmth and care my mum experienced from them. Green Pastures is like one big family made up of different parts - staff, residents and carers. The staff are so helpful and kind and nothing is too much trouble.
Since the Covid pandemic began staff have continued with their high standard of care and have had to turn their hand to a few other skills, for example, hairdressers and entertainers, but they don't mind going the extra mile. The manager has kept us fully informed about the latest news and arrangements for visits and has persevered with pages of government guidelines. It is always a pleasure to reward their efforts with some sweet treats because they deserve it.

Reply from Esther Monk, Home Manager at Green Pastures Christian Nursing Home

Thank you for taking the time to review us. It means so much to the team to know that our families trust us to care for our residents, especially during the pandemic and the restrictions it has brought.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Wife of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience

This marks the end of my husband's first 12 months in the home. He has extreme needs. He is checked at intervals throughout the night; this has enabled the staff to detect significant events to which they have responded very efficiently. Since he can't watch TV or join many of the standard communal

activities, the staff have, with ingenuity and affection, found alternative ways to keep his mind alive. This attention to his psychological well-being is much appreciated by his family. The residents are treated as individuals, with diverse needs and interests, both medically and psychologically.
Superimposed on all this is the current preoccupation with Covid-19 - a challenge the care home has met with efficiency, both within the building and in their liaison with family members isolated at home.

Reply from Esther Monk, Home Manager at Green Pastures Christian Nursing Home

Thank you so much for taking the time to review the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen C (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

Green Pastures has provided a wonderful caring environment for my mother who is suffering from dementia. During lockdown, I have received regular updates telling me about how she is getting on. Yesterday I was allowed to visit for the first time since March (under strict conditions). I noticed how

much Mother had improved – she seemed relaxed and happy. Visitors to another resident recommended this home to me – they liked it and the person they were visiting was happy living there. The staff are lovely and caring and have provided a really comfortable home for my mother.
I have already recommended this home to a friend whose mother-in-law is suffering from dementia but at the moment the family are trying to continue looking after her in her own home.

Reply from Esther Monk, Home Manager at Green Pastures Christian Nursing Home

Thank you for taking the time to write such a lovely review. As a team, we are very aware of how hard it has been for relatives who have not had the chance to look around the home before their resident arrives. We hope that with good communication and now the opportunity for restricted visits that the situation will feel easier for all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare T (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

After a hospital stay, for pneumonia, my father who is immobile with Parkinson’s and has Dementia who needs such a level of nursing care, that caring for him at home was no longer an option. As a very close family, this was an extremely difficult outcome for us, but from the outset, the atmosphere and

the ethos of Green Pastures helped us come to terms with what felt like ‘letting go’ of Dad. Every single member of staff is dedicated to providing the best all-round care for each resident - physically, emotionally and spiritually. Visitors are made to feel very welcome. The home has high standards of care and cleanliness; Dad is always well cared for.
Not being able to visit as a result of the pandemic has been heartbreaking, but we have complete confidence in the staff who treat Dad with such respect, love and have worked so hard to enable us to keep in contact with him during this dreadful period. We could not have found a better home for Dad and are enormously grateful to the staff.

Reply from Esther Monk, Home Manager at Green Pastures Christian Nursing Home

Thank you for your lovely review - I am so pleased to know that we have helped your family through this difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue C (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience

Mum, who is now 97, has been at Green Pastures for over 18-months and the family could have not asked for better care. She is not from the area (but we have lived locally for over 30-years) but was immediately made to feel 'at home'. Unfortunately, due to the progression of her dementia, she has required

additional care, but this has been given unwaveringly with every attention to her needs. During the current unprecedented times, the staff and management have kept in constant touch, offering phone calls and Skype sessions. The hard work and commitment to make the home a safe and Covid free environment has been truly wonderful. I would highly recommend Green Pastures to any family considering a care home.

Reply from Esther Monk, Home Manager at Green Pastures Christian Nursing Home

Thank you for your lovely review and recommendation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne W (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience

My Dad moved in three weeks after my Mum suddenly died. He has been suffering from Alzheimer’s, and mum was his carer. It was a difficult time for my sister and me, but the whole staff made the transition calm for him and us. The atmosphere when we visit is happy, calm and efficient. The staff were

so friendly and helpful, we knew straight away we had chosen the correct place for our Dad. The staff are all great and can’t do enough for him and us. During the present time with Covid-19, the staff have been more than brilliant. They keep in touch with us as well as care for the residents in a loving way. The staff are all approachable and interested in the residents. I highly recommend Green Pastures to anyone looking for a care home.

Reply from Esther Monk, Home Manager at Green Pastures Christian Nursing Home

Thank you for your kind review. It is really good to hear that we made a difficult time for you a bit easier when your father moved in and also that during the COVID outbreak you feel well-informed about what's going on at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carola M (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience

This home offers care of an exceptionally high standard. The facilities are superb, the bedrooms are beautiful and, most importantly, the staff are caring, competent and extremely well qualified. There is a feeling of homeliness and welcome as soon as you walk in the door. Residents are treated with

compassion and love. There appears to be time for everything, from baking, singing and entertainment, to caring for and talking to the residents. The food is of a very high standard and presented artistically on the plate, even for those on a puréed diet. I cannot praise this home highly enough - it is wonderful, and we feel very lucky to have our lovely mother there.

Reply from Esther Monk, Home Manager at Green Pastures Christian Nursing Home

Thank you so much for your lovely review. I have worked at the home for four years and am always struck by the warm atmosphere we create here. There is always singing or laughter somewhere in the building!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean W (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience

Green Pastures is a lovely care home, and I would have no hesitation in recommending it to anyone looking for a safe, caring and pleasant home for their loved one. The staff are all very professional but not aloof; they treat each person with dignity and do all they can to cater to the many and varied

needs of the residents in their care.
Nothing is too much trouble, and however busy they are, they will listen if you have any concerns and do their utmost to help. This is important for family members who struggle to come to terms with their loved ones having to move into residential care.
Although she is unable to express herself in words, I am confident that my mother feels safe, secure and helped in great affection.

Reply from Esther Monk, Home Manager at Green Pastures Christian Nursing Home

Thank you for your kind review. As a team we strive to care for people to the best of our ability, recognising their individual needs and ensuring that they feel safe and cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen P (Son of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience

Having to have my mother taken into a care and nursing home because of her worsening dementia is stressful and worrying, to say the least. There are so many difficult feelings to cope with. But the one thing I have never had to worry about is the standard of care at Green Pastures. I can think of Mum

during the day knowing that she could not be looked after more skillfully or professionally or empathetically anywhere else. It is wonderfully managed. From reception when we arrive and are welcomed and sensitively guided through the necessary safeguarding protocols, to the interaction with the nurses and carers one could not ask for more. The relationship between carers and clients is amazingly supportive and the team always seems to work together to bring a friendly atmosphere to the community. I can sleep at night knowing that Mum is in the best hands possible. Thank you Green Pastures.

Reply from Esther Monk, Home Manager at Green Pastures Christian Nursing Home

Thank you so much for your lovely review. As a team, we strive to deliver excellent care to our residents and ensure that we communicate effectively with our families and support them through what is often a very difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthea K (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience

My mother, who has Alzheimer’s, now considers the staff to be ‘my friends’. The staff not only look after her so well but are also aware of the mental pain relatives might be experiencing. Front of house receptionists are always welcoming and the whole building and gardens are spotless. As for the chef

- meals that have to be puréed are served with care and flair and never just dolloped on the plate. I would hope to find such a place when I need it.

Reply from Esther Monk, Home Manager at Green Pastures Christian Nursing Home

Thank you so much for your amazing review. At Green Pastures, we consider our residents and their relatives as part of our family and will always endeavour to support relatives to the same high standard that we care for our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John H (Husband of Resident) published on 3 March 2020
Submitted via Website • Report

Overall Experience

My wife has advanced Alzheimer’s and has been a resident at Green Pastures for some 23 months. Unfortunately, she had previously lost her speech and mobility and essentially relies on the nursing and caring staff to determine when and how her daily needs are carried out. From the outset, the staff have

shown compassion, patience and understanding. Nothing is too much trouble even though in my wife’s case particular tasks can be less than straightforward.
Although my wife cannot express her feelings she is at home at Green Pastures. This is reflected in her regular smiles (and laughter) when face to face with those who care for her. Her appetite is good and she enjoys the sensible and varied menu available at the home.
Importantly also, the home has an excellent range of activities (for the residents) many of which I attend with my wife.
As a frequent visitor, I sample the warm and friendly atmosphere that prevails at Green Pastures. It is an excellent nursing home.

Reply from Esther Monk, Home Manager at Green Pastures Christian Nursing Home

Thank you so much for your review which really captures the essence of what we try and provide at Green Pastures.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience

Mum has gone in for respite care, the change in her since she has been there is remarkable, facial colour good, appetite etc. The home is superb, it is spotlessly clean, has a lovely clean/fresh smell inside. The food is beautifully cooked, and the staff are wonderful in short a perfect home.

Reply from Anthea Speich, Business Manager at Green Pastures Christian Nursing Home

Thank you for your kind words, K M. We are so pleased to be able to look after your lovely mum and it is super to see her improving. It's lovely that the Housekeeping, Care and Kitchen team's hard work has been recognised as well!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jessica M (Daughter of Resident) published on 28 August 2019
Submitted via Website • Report

Overall Experience

From the moment I walked into Green Pastures, I was so impressed with the friendly caring approach of all the staff. My father, unfortunately, was only a resident for a few days but I could not have wished for my father to have spent his final days in a more loving caring environment.
The staff were

absolutely amazing. The care they gave my father (and our family) was just outstanding. I cannot put into words how grateful I am to you all for making my final days with my father so special.

Reply from Anthea Speich, Business Manager at Green Pastures Christian Nursing Home

Thank you for your kind words - and from all the staff here at Green Pastures, it was an honour and a pleasure to look after Dad. Thank you for allowing us to care for him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H F (Daughter of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience

The care and attention to detail has been excellent along with the communication at any time of the day or night. I, along with my mother, have felt very welcomed and safe at all times. The nursing staff are very knowledgeable. The chefs are fantastic. Overall - outstanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet P (Friend of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience

As friends of someone who was there for about 10 months (one of us a friend of the resident for 65 years), we were hugely impressed with the whole atmosphere of the home. The personal care was excellent. We also liked the great number and variety of the activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Green Pastures Christian Nursing Home

Care Provided by Green Pastures Christian Nursing Home

Good to Know

Funding & Fees Guide for Green Pastures Christian Nursing Home

Facilities