The Homestead

24 Flax Crescent, Shilton Park, Carterton OX18 1NA
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9.9 63 Reviews
  • The Homestead, Carterton
Located in the heart of Carterton, near the scenic Cotswolds, MHA The Homestead offers a bright, modern environment where residents can truly thrive. Built in 2008, the spacious home provides residential and dementia care for up to 68 residents.

The gardens at The Homestead are a vibrant and therapeutic retreat, offering everything from raised vegetable beds to dementia-friendly pathways. Residents, along with local RAF veterans, helped raise funds for the Garden House, allowing the outdoor space to be enjoyed year-round.

With expert support for conditions ranging from early-stage dementia to advanced care, the team delivers compassionate, personalised care across three self-sufficient floors. Residents can enjoy dedicated dining areas, lounges, and social spaces, while engaging activities like music therapy, robotic pets, and interactive tables support those with dementia.

It's easy to understand why mealtimes are so important at The Homestead. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

The Homestead provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at The Homestead are here to help.

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Care Provided by The Homestead

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 1+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Homestead

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking on site for residents and visitors.


The Homestead Reviews (63)

Total of 63, showing 21-40
9.9

The Homestead has a Review Score of 9.9 (9.937) out of 10, based on 20 reviews in the last 2 years. Over all time The Homestead has 63 reviews.

Overall Experience

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  • 9
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Date Published

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Review from G L (Relative of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our relative moved into The Homestead beginning of March this year as a very independent lady who has lived on her own for 25-plus years and she has found it very hard to adjust. The patience of the management and his team gradually pulled her through the rough times. We are now seeing a much happier
and settled relative. We are so very grateful to all the team on the 1st Floor of The Homestead. Thank you and keep going!

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Review from Chris P (Son of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been looking for a care home for my mother spending time looking around. After checking out all reviews and following them on social media, we decided to move Mum here. Well, the reviews given don't do this place justice. From the management, staff, carers, and cleaners, to the cooks, they
are all so dedicated to their work and always ready to help and answer any questions that we have about anything. This place is more than we could have hoped for in a care home.

Reply from Pawel Wisniowski, Home Manager at The Homestead

Thank you for the great feedback. We are glad that you have had such a good experience with The Homestead. We always try our best to support our families as we understand this is a difficult process for them too. Our very devoted team is always happy to help. Thank you for your support and kind words.


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Review from Mark S (Husband of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Please read this factual account of why I thoroughly recommend The Homestead care home in Carterton, Oxfordshire. My wife's first remark on seeing her lovely new room for the first time was "It's just like being at home" and that is how her stay proved to be. The wonderful staff, whatever their responsibility,
were so patient, kind and professional. I can't thank them enough. I remain a volunteer at The Homestead because they deserve all the help they can get and always put the residents first.

Reply from Pawel Wisniowski, Home Manager at The Homestead

Thank you for such a fantastic review. As you know, feedback is very important to us and we take it very seriously. I and the team at The Homestead are very grateful for all your support and kindness. It's a real pleasure to have you with us.


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Review from Gill L (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a hard decision to make when my dad moved into The Homestead. Not only was he moving into a care home but also moving away from the area he had lived all his life, being in his nineties it was no mean feat. When I went to look, I was so impressed with how clean the place was and all the staff
were extremely friendly and looked happy in their jobs. Since moving into the home my dad's mental as well as physical well-being has improved. There have been a few teething problems but you only have to let the staff know and they all do their best to sort it out as soon as possible. From the Manager right down to the cleaning staff are amazing, professional but very caring and always entertaining the residents. The food is second to none. Thank you to all the staff for making my life so less stressful just knowing dad is safe and well looked after.

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Review from Graydon S (Son of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in here for several years now. Lovely staff with a lovely, warm, homely feel. Great care. He's well looked after 24/7 and fed and watered well. Couldn't ask for anything more from a care home. Thank you so much to each and every staff member.

Reply from Pawel Wisniowski, Home Manager at The Homestead

Thank you for your feedback. It is truly a pleasure to look after your Dad and we are glad that you feel happy with all of our care!


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Review from Linda E (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After fracturing her spine, my Mum’s life and mobility changed after being very active she was more or less housebound. So we arranged for her to have a month's respite at the Homestead while she was recovering and whilst her husband was in hospital. Unfortunately, during this time, her husband died
and this is when the Homestead came into its own. The staff were kind, understanding and caring and gave her the support she really needed. She has made good friends and now her life has been turned around with the help and care of all the staff and management at the Homestead. She is cared for in every way which includes stimulating varied entertainment and trips out and about locally. The management team, carers and even the kitchen staff, who produce great food every day, make my Mum’s experience at the Homestead truly brilliant. Family members are always included which makes us relieved that our loved ones are really being cared for. The Homestead is simply the best!

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Review from Susan M (Daughter-in-law of Resident) published on 1 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident at The Homestead for five years. In that time, she received outstanding care. The staff were wonderful and always kept myself and our family updated. The food was always lovely and adapted well for my mother-in-law's needs. Her room was nice and kept clean and tidy. Current
management appears to have a lot of passion and care for residents and staff.

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Review from L K (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at the Homestead for many years. The staff there have always been kind, compassionate and caring to both - us as a family and my dad with his needs. Being wheelchair-bound this isn't always easy on them or him but he gets good care, a bath more often would be great but we understand
how pushed the staff are sometimes. The staff always go above and beyond to fulfil my Dad's needs, no matter how demanding he can be. The last couple of years have been ever so hard on Dad and the staff with covid19 doing the rounds, lockdown did stop us from seeing Dad, but when we were able to go back to visiting, we felt very safe and all measures were taken to make sure my Dad was safe. The staff are always friendly and happy to help.

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Review from Sheila J (Niece of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at The Homestead for the kindness, consideration, respect and care given to my Aunt during the pandemic. My Aunt has been at the Homestead for six years and is now 97. I can honestly say that she was given a new lease of life when she moved in and that is due to the level
of care that she has received and continues to receive every day. After being an independent woman all her life, she values her privacy but has been encouraged to take part in activities and outings that she has thoroughly enjoyed. Her room is spacious, comfortable and clean and she is able to move around in and out of her room as much as she likes. The food is excellent and plentiful and she enjoys the variety. I always look forward to a cup of tea and a cake with her when I visit and we are both looking forward to the day when we can enjoy that treat again! Hopefully, that will be soon! I contact her regularly, knowing she is in good hands! I highly recommended The Homestead!

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Review from Julia F (Daughter of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are excellent, they go above and beyond to make sure my mother is catered for and happy. They always welcome me and the family and answer any questions regarding my mother promptly. The cleanliness is very good and the food is excellent. Thank you all so much for making it Mum's home.

Reply from Pawel Wisniowski, Home Manager at The Homestead

Thank you for your feedback. Our team continue to work hard to ensure all of our residents are able to live later life well. We are so pleased to see that our efforts and communications are effective as this is one of our main goals, especially in these difficult circumstances. We will continue to ensure you and your mum remain supported.


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Review from Sandie S (Daughter of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving our Mum into care was a huge and daunting step for her and us, especially during a pandemic. From the outset, the care and support from the MHA team was incredible. Staff are caring, respectful, funny and attentive. Everything is kept spotlessly clean. There is always something going on and a
wide range of activities to take part in. The lady who heads up the activity program is full of ideas to entertain the residents - she makes sure there is never a dull moment. The home manager has shown great empathy towards relatives in trying to maintain contact with their loved ones, under such difficult conditions. Whilst putting the safety of residents first and following government guidelines, he has also ensured relatives have been able to maintain safe contact. His thoughtful approach has been very welcome. He is also a great dancer and my mum loves him. Mum loves her new home, her carers, her new friends and feels safe and happy. It’s a great relief.

Reply from Pawel Wisniowski, Home Manager at The Homestead

Thank you for your lovely feedback. It’s extremely important for us to have such good relationships with our residents as well as with relatives as only then we can proudly call ourselves home. MHA, despite being the largest charity care provider, very strongly stand by family values and I am proud of team Homestead and their outstanding performance, even on the dance floor!


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Review from C M (Granddaughter of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was a resident at The Homestead for 5 years and she received outstanding care. The carers were all wonderful, cheery and happy. We were kept up to date and communication was fluent and frequent. Our family were very impressed with the activities and food also.

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Review from John S (Son of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All The Homestead have cared for my mother for the past 7-years. As a family, we have always been extremely happy with the aspects of her care. The staff have always shown her total respect and kindness. The home provided excellent activities, which she really enjoyed when able to take part. All her
needs were catered for. We appreciate the care given to her by all the staff and management.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you for taking the time to review and give feedback on the services we have provided. This is important to us to allow us to continue to improve on the services that are provided allowing our residents to live later life well.


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Review from Pippa G (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Homestead and their staff look after my very ill mother wonderfully. They treat her with the utmost dignity and care. They truly understand what it means to have a loved one suffering from dementia and they treat her with respect. They are proactive and totally look for ways to make sure my mother
is getting the medical care she needs. She also benefits from music therapy which is wonderful - we are so lucky. The home manager is excellent and I can see that she is well respected by staff. I believe staff morale is high in the Homestead. The food is very good. A previous care home had a lot of fried food for my mum and it was not good at all. Here at the Homestead the food looks nutritious, tasty and well balanced.
Thank you to the Homestead for everything you do. I can't thank you enough.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you for placing a review of MHA The Homestead. Your views and ratings are important and matter to us helping to improve on the service that we provide allowing our residents to live later life well.


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Review from Linda T (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been living at the Homestead since July 2018. I have always found the staff really kind and caring and they go out of their way to make Mum comfortable and maintain her dignity despite her dementia. During the Covid 19 virus lockdown it has been really hard not being able to see Mum in
the usual way but the staff have been absolutely amazing at keeping me in touch with posts, calls, outdoor visits and, at last, now that it is possible indoor visits. I always feel reassured that Mum is getting all the care she needs and she always seems happy and calm. Thank you to all of the staff and to the manager.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you for taking the time to place a review about MHA The Homestead. We are continually looking at ways in which to improve on our service your feedback is very much appreciated, helping us to review and enhance the services that are provided.


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Review from W B (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience of the home is very good. Staff are always helpful. Due to Covid, I have not been able to join in any of the activities or other things that usually go on. When I visit Mum, she always seems clean and well cared for.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you for taking the time to review the services we provide at The Homestead. This will help us to continually review and improve on the services we provide to allow our residents to live later life well.


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Review from S T (Daughter of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, sister and I have been visiting my mother at Homestead for over 6-years now. Sadly, during the hight of COVID, we weren’t able to see her, but the staff kept in regular contact. We have never had to worry about Mum's care. The staff are wonderful, not only to Mum but they are so kind and
helpful to my father when he visits. The home itself always looks fresh, clean and welcoming. We can’t thank the team enough for looking after Mum so well, all these years. Particularly in such difficult times.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you for taking the time to write a review; it is very much appreciated by all of the care team. The resilience of the care team in stepping up to the changes at this time has been outstanding, thinking outside of the box with innovation to ensure all the residents continue to live later life well.


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Review from J R (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in The Homestead for about 18 months, she has settled well with the help and kindness of all the staff. I cannot speak highly enough of the care they have given my mum she is always treated with the utmost respect and dignity. We have had a difficult time over the past few months after
a short spell in hospital, but the staff are always there to support my mum and myself as her needs change. I would certainly recommend The Homestead, it's a home where you know your loved ones will be safe and looked after with an excellent standard of care which they deserve.

Reply from Caroline Anderson, Home Manager at The Homestead

Many thanks for taking the time to review us. Your views are very important to us and we look to improve our services based on your comments and reviews. At The Homestead we continue to look at improvements to ensure people within the home live later life well.


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Review from Claire W (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Homestead is welcoming, friendly and caring. All staff engage well every time I visit and always have time if I need any information or advice. There are plenty of activities to suit everyone and there is generally a happy vibe to the place.

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Review from Pam S (Wife of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as the care my husband receives, I can't fault it. Very caring staff and I can go home and have peace of mind.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you very much for the review of your Husband's care at The Homestead. It is so important that you are able to go home and know that he is being looked after. I will pass your words onto the staff team.


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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for The Homestead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.937 for The Homestead is calculated as follows: ( (222 Excellents x 5) + (15 Goods x 4) ) ÷ 237 Ratings = 4.937

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Homestead is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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