The Homestead

24 Flax Crescent, Shilton Park, Carterton OX18 1NA
Submit a Review
9.9 63 Reviews
  • The Homestead, Carterton
Located in the heart of Carterton, near the scenic Cotswolds, MHA The Homestead offers a bright, modern environment where residents can truly thrive. Built in 2008, the spacious home provides residential and dementia care for up to 68 residents.

The gardens at The Homestead are a vibrant and therapeutic retreat, offering everything from raised vegetable beds to dementia-friendly pathways. Residents, along with local RAF veterans, helped raise funds for the Garden House, allowing the outdoor space to be enjoyed year-round.

With expert support for conditions ranging from early-stage dementia to advanced care, the team delivers compassionate, personalised care across three self-sufficient floors. Residents can enjoy dedicated dining areas, lounges, and social spaces, while engaging activities like music therapy, robotic pets, and interactive tables support those with dementia.

It's easy to understand why mealtimes are so important at The Homestead. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

The Homestead provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at The Homestead are here to help.

Show The Homestead on the Map

Care Provided by The Homestead

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 1+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Homestead

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking on site for residents and visitors.


The Homestead Reviews (63)

Total of 63, showing 41-60
9.9

The Homestead has a Review Score of 9.9 (9.937) out of 10, based on 20 reviews in the last 2 years. Over all time The Homestead has 63 reviews.

Overall Experience

  • 54
  • 9
  • 0
  • 0
  • 0

Date Published

63
9
9
20
43

Review from Clare L (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been living at The Homestead for a year.
As she becomes more frail, I am so thankful she is living somewhere where all her needs are met in a kind, caring and respectful way.
She is happy, has made friends and enjoys her new home to the full.
I cannot thank the carers enough for
their care.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you very much for your comments relating to your mother’s care at The Homestead. It is so good to hear that she is settled, happy and has made friends. I will ensure I pass your comments and your thanks onto the team at The Homestead.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Husband of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you for your review of The Homestead.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ali P (Daughter of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the wonderful staff at the Homestead enough. From my initial enquiry through the lovely home Manager and her colleagues, my mind was immediately put at rest that we had found the right place for my Mother. When I see my mum settled in her beautiful room surrounded by all her home comforts
I cannot believe she is in a care home it’s more like a hotel. My mum is 90 and finds walking a struggle and due to this is prone to falls, I am now able to sleep at night knowing my mum is a button push away to access lovely caring staff who attend to her needs quickly and responsively. My mum like many older people is still fiercely independent and although she is not able to do everything for herself even though she thinks she can, the staff recognise this and treat her with dignity and respect and offer assistance if she needs it and never assume that she can’t manage to do things for herself, they are so kind and caring and absolutely nothing is too much trouble for them.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you so much for the review of your mum’s care at The Homestead. To hear you describe the whole team from the Home Manager to her colleagues as “lovely” is high praise indeed. Your peace of mind is so important, it is so nice to know you also feel your mum is safe and well cared for. I will ensure your comments are shared with the whole team, thank you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P R (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all caring and supportive of residents and families. They ensure participation in the many activities in a very personal way. The music therapy and musical activities are particularly good at getting my mum involved and communicating. I am very happy that she is in such a safe, caring
environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzanne C (Daughter of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care and attention everyone gives to my father, he is very happy at The Homestead.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you very much for your review of your Father's care at The Homestead. It is so good to hear that you are pleased with the care your Father is receiving.
Thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona J (Daughter of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father very reluctantly left his own home to move to The Homestead but the experienced staff helped him make this transition. He quickly grew to love the routine, care and company that the setting provided.
My father lived at The Homestead for almost 3 years before passing away earlier this year.
He always received the best care appropriate to his deteriorating ill health. The staff were always caring, knowledgeable, available and I always felt they had time for my father and the other residents.


I was always welcomed on my many visits whatever the time of day, and I was kept up to date on his progress and care. My family were very grateful that my father was able to spend his last days in a place he considered his home surrounded by people he knew and that cared for him.


Reply from Caroline Anderson, Home Manager at The Homestead

Thank you so much for your review of your Father's care at The Homestead. To hear you describe the staff as experienced, caring, knowledgeable and always available is something I know all of they will all be very proud of. Thank you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie H (Daughter of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very settled in The Homestead and it's all down to the staff and the kindness and dignity they show the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phyllis C (Wife of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm satisfied with all the care my husband gets. The home is nice and clean. There is plenty of food. I have no worries at all.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you for your comments regarding your husband's care at The Homestead. I will ensure I pass your comments on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin E (Son of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been treated with dignity and respect since she became a resident at The Homestead. The staff have been fantastic with her care. I can highly recommend any family to place their loved ones in The Homestead. The staff keep us up to date with activities, that they carry out and we have been
encouraged to join in.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you for your lovely review of the care and support your Mother is receiving at The Homestead. It is really nice to hear you feel able to highly recommend us and that staff are keeping you up to date. I will be sure to pass your comments on to them, I’m sure they will be delighted.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R W (Husband of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy for my wife to live at the Homestead. I know she is well cared for.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you for telling us about the care your wife receives at The Homestead, you describing that you know she is well cared for will mean a lot to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother receives at The Homestead. She tells us she is very happy every time we visit, she is so very well looked after and the home is very clean and safe.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you for your kind comments about the care your Mother receives at The Homestead. it is lovely to hear she is happy. I will be sure to pass you comments onto the team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine C (Daughter of Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at The Homestead for a very short time approximately 4 months. During that time, however, I could not fault the care that he received. The staff were absolutely lovely and I know he enjoyed their company and attention in his final months. It made his life happier and much more comfortable.
The facilities and rooms were always clean and food excellent. He was treated with respect dignity and friendship throughout his stay. I cannot thank the staff enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret T (Daughter of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff and carers are very vigilant in knowing each individual's needs. Food and drink are always at hand and each resident is treated with respect as to their likes and dislikes. Nothing is too much trouble and care is taken seriously with regards to meals and fluid intake etc. Overall the care
and atmosphere within the home make it a very happy place to live. My mother has been there for four years now and each day she smiles with sheer contentment and wanting for nothing.

Reply from Caroline Anderson, Home Manager at The Homestead

It is lovely to hear that you find The Homestead to be a very happy place and that your Mother smiles with sheer contentment. There is no better accolade and the staff team will be delighted with your comments. Thank you


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol C (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you for your review of our care and facilities at The Homestead, it is wonderful to see your excellent rating.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith H (Partner of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Previously in another care home, which was also excellent, she was moved to Carterton with care and dignity by taxi, accompanied by her key worker. The following day, the new home held a birthday party for her. Very impressed by MHA main office organisation and the obvious culture of care for such vulnerable
and confused residents. Staff always welcoming. The charity ethos of MHA clearly extends beyond the "financial bottom line". Concerns and problems of other homes in the media; is not visible or present here.

Reply from Caroline Anderson, Home Manager at The Homestead

We are so pleased to hear that your partner is settling well at The Homestead and was able to enjoy her birthday party the day after admission. It is always great to hear when we get things right. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue L (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, I feel dad is looked after very well, however, I feel the entertainment lets this home down. When he arrived, it was good but now the usual lady left and was replaced and it's not so good.

Reply from Helen Nairn, Area Manager at The Homestead

Thank you for your review of the care your Dad receives at The Homestead, it is great to hear that you would recommend us. We are a bit concerned that you should rate our home cleanliness and activities poorly since generally speaking this scores highly. Of course we want to address any concerns you have about these areas and Home Manager Caroline Anderson will be in touch with you to see how we can help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian b (Son of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is well cared for and is always invited to take part in activities at The Homestead. his room is kept very clean and meals are of a good standard.
All at The Homestead show a very caring attitude.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you for telling us about the care and support that your Dad receives at The Homestead, it is great to hear that you find all of the carers so caring and kind.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer B (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is satisfactory with the home. Items go missing on the odd occasion but they are found eventually. We are happy that we found this place for mum. She has been with them 2 and a half years now and all in all she is happy and it has taken a big load of worry off my shoulders.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you for telling us about the care and support your Mum receives at The Homestead, it is great to hear you feel so reassured.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather P (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Homestead provides an excellent care provision and is a beacon in the field of social care. We chose this care home with considerable attention to detail about what was offered and have not been disappointed. My mother has been cared for over 5 years and nothing has been too much trouble for the
staff at this home. The manager is approachable, professional and oversees a service with strongly inclusive values, ably supported by caring staff and a warm and friendly chaplain. I have recommended it to other families.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you so much for your outstanding review of the care and support your Mother receives at The Homestead. It is quite an accolade to be called a beacon in the field of social care and we thank you for that and all your other wonderful comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Olivia (Granddaughter of Resident) published on 29 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so impressed by the kind and caring staff at the Homestead. My Granny has lived there for several months now and they are always so pleasant to my Granny and the whole family even though they do a very challenging job.
The manager is fantastic and despite probably being busy makes an effort to
chat to us and knows all the residents.
The carers really understand how to look after people with dementia - always giving people choice and encouraging everyone to get involved - whether it be running the vacuum round, singing or dancing. They always seem to have entertainment. At home my Granny would just sit and sleep, whereas here she's kept very busy and often smiling while singing along at music sessions. Her friends there love to dance and the carers get up and dance with them which is lovely.
The Chaplain is brilliant and both residents and employees really think the world of her support.
We can't thank everyone enough for how they look after my Granny and we have such peace of mind knowing she's in safe hands.
I would highly recommend the Homestead.

Reply from Caroline Anderson, Home Manager at The Homestead

Thank you for taking the time to tell us about the care and support your Granny receives at The Homestead. It's lovely to hear that she is enjoying our activities so much and wonderful to hear that our staff are so understanding and encouraging.
I appreciate that it is a very difficult time when a loved one needs to move into a care home and I am pleased it has been such a positive experience for you all and to hear that you now have peace of mind.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for The Homestead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.937 for The Homestead is calculated as follows: ( (222 Excellents x 5) + (15 Goods x 4) ) ÷ 237 Ratings = 4.937

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Homestead is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet