Ample parking on site for residents and visitors.
The Homestead has a Review Score of 9.9 (9.937) out of 10, based on 20 reviews in the last 2 years. Over all time The Homestead has 63 reviews.
Review from Sharon D (Daughter of Resident) published on 11 December 2015
Submitted via Postal Card •
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Reply from Caroline Anderson, Home Manager at The Homestead
Thank you for telling us about the care your Mum receives at The Homestead. It's great to hear that she enjoys the activities on offer and that our friendly caring staff team give you peace of mind that you Mum is being well cared for.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Morag W (Daughter of Resident) published on 16 September 2015
Submitted via Website •
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The food is excellent and well thought out.
Reply from Caroline Anderson, Home Manager at The Homestead
Thank you for taking the time to comment on the care that your mother is receiving at The Homestead, it is great to hear that our care staff are so helpful and caring and that our catering teams efforts to produce delicious food are successful.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Josephine M (Sister of Resident) published on 17 July 2015
Submitted via Website •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.937) out of 10 for The Homestead is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.937 for The Homestead is calculated as follows: ( (222 Excellents x 5) + (15 Goods x 4) ) ÷ 237 Ratings = 4.937
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Homestead is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jan 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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