Huntercombe Hall Care Home has a Review Score of 9.5 (9.452) out of 10, based on 22 reviews in the last 2 years. Over all time Huntercombe Hall Care Home has 50 reviews.
Review from Clare A (Daughter of Resident) published on 17 March 2025
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Reply from Home Manager, Home Manager at Huntercombe Hall Care Home
Thank you for your lovely review, it's really appreciated by the whole team. Everyone here is dedicated to giving the best care possible, so it's wonderful to hear that you're happy with everything we do for your mum. We'll pass on your comments to our team!
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Review from S A (Granddaughter of Resident) published on 4 March 2025
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Reply from Home Manager, Home Manager at Huntercombe Hall Care Home
Thank you for your lovely comments. We're delighted to hear that your Nan has settled in so well and is enjoying the activities at Huntercombe Hall. The care and services we deliver as a team to our residents and their loved ones are extremely important to us. Your feedback will be shared with the team.
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Review from Stuart H (Grandson of Resident) published on 3 March 2025
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Reply from Home Manager, Home Manager at Huntercombe Hall Care Home
Many thanks for your lovely comments about our home and team at Huntercombe Hall. We are dedicated to ensuring all our residents feel safe, happy, and well cared for, we are pleased this has been your experience and that our range of activities is being enjoyed. Your feedback is greatly appreciated by all of us here at Huntercombe Hall. Thank you again.
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Review from N B (Daughter of Resident) published on 27 February 2025
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Reply from Home Manager, Home Manager at Huntercombe Hall Care Home
Many thanks for your lovely feedback and taking the time to leave us a review. Our team is dedicated to ensuring every resident feels safe, happy, and part of our family at Huntercombe, as well as supporting their loved ones and it's great to hear that this has been your experience.
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Review from R A (Resident) published on 2 October 2024
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Reply from Home Manager, Home Manager at Huntercombe Hall Care Home
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your uncle is receiving such great care at Huntercombe Hall and will pass on your kind comments to the whole team.
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Review from C S (Daughter of Resident) published on 1 October 2024
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Reply from Pete Watt, Home Manager at Huntercombe Hall Care Home
Thank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Huntercombe Hall. The team join me in thanking you for your positive comments.
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Review from N S (Daughter of Resident) published on 26 September 2024
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Reply from Home Manager, Home Manager at Huntercombe Hall Care Home
We pride ourselves on the resident experience and we are very sorry that you were unhappy with your father's care. We take comments such as this extremely seriously as it does not reflect the typical positive feedback we receive. We understand that you are in contact with the appropriate authority. If you would like to discuss the matter further, we would be grateful if you could contact us on wecare@ariacare.co.uk.
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Review from J T (Brother of Resident) published on 16 September 2024
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Reply from Pete Watt, Home Manager at Huntercombe Hall Care Home
Thank you for your kind words and recognition of the team at Huntercombe Hall Care Home. We're so pleased to hear that your sister had a lovely birthday. Your comments will be passed on to the team.
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Review from M W (Son of Resident) published on 9 September 2024
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Reply from Pete Watt, Home Manager at Huntercombe Hall Care Home
Thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Helen B (Sister of Resident) published on 2 July 2024
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Reply from Pete Watt, Home Manager at Huntercombe Hall Care Home
Thank you, we are so pleased to read your wonderful comments about the care your sister is receiving; the team were thrilled with your feedback, as we strive for personalised care from the heart for all our lovely residents and it's great to hear of the joy and peace of mind this creates for families, thank you.
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Review from F P (Son of Resident) published on 26 June 2024
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Reply from Pete Watt, Home Manager at Huntercombe Hall Care Home
Thank you for taking the time to leave your review of Huntercombe Hall. The care and services we deliver as a team to our residents and families is extremely important to us. Your comments have been passed on to the team.
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Review from Janice H (Daughter of Resident) published on 25 June 2024
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Reply from Home Manager, Home Manager at Huntercombe Hall Care Home
Thank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Huntercombe Hall. The team joins me in thanking you for your positive comments.
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Review from P L (Son of Resident) published on 19 February 2024
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Reply from , Home Manager at Huntercombe Hall Care Home
Thank you for taking the time to leave us a review and for your kind words about our home, the care your Mum is receiving and team at Huntercombe Hall. Your feedback will be shared with the team.
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Review from Andy G (Son of Resident) published on 15 January 2024
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Reply from Home Manager, Home Manager at Huntercombe Hall Care Home
Thank you Andy for taking the time to leave us a review and for all your comments which have been shared with the team. We value all feedback to enable us to continuously improve.
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Review from Julie B (Daughter of Resident) published on 11 December 2023
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Reply from Home Manager, Home Manager at Huntercombe Hall Care Home
Thank you for taking the time to leave us a review, we are pleased to read your lovely comments about the care your mother is receiving and your recognition of the team at Huntercombe Hall. Your feedback will be shared with the team.
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Review from K S (Daughter of Resident) published on 1 December 2023
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Reply from Home Manager, Home Manager at Huntercombe Hall Care Home
Thank you for your lovely comments. The care and services we deliver as a team to those living in our communities and their families are extremely important to us, and we agree that Huntercombe Hall is looking wonderful since its refurbishment. I shall pass your feedback on to the rest of the team and hope to meet you next time you are visiting your mother.
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Review from R Y (Daughter of Resident) published on 17 July 2023
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Reply from Home Manager, Home manager at Huntercombe Hall Care Home
Thank you for taking the time to leave us a review and for your lovely comments about the care your mother and father received. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from A L (Daughter of Resident) published on 22 May 2023
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Reply from Home Manager, Home Manager at Huntercombe Hall Care Home
Thank you for your comments and for taking the time to leave us a review. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from D S (Relative of Resident) published on 27 April 2023
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Reply from Home Manager, Home Manager at Huntercombe Hall Care Home
Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
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Review from Jack G (Nephew of Resident) published on 27 April 2023
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Reply from Home Manager, Home Manager at Huntercombe Hall Care Home
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your aunt is receiving such great care at Huntercombe and will pass on your kind comments to the whole team.
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The Review Score of 9.5 (9.452) out of 10 for Huntercombe Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.452 for Huntercombe Hall Care Home is calculated as follows: ( (179 Excellents x 5) + (33 Goods x 4) + (15 Satisfactorys x 3) + (11 Poors x 2) + (10 Very Poors x 1) ) ÷ 248 Ratings = 4.452
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Huntercombe Hall Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 May 2018
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Job Title: Home Manager
Catia is our home manager at Huntercombe Hall, here’s a little bit more about her role at the home in her own words:
“My role requires a blend of leadership, empathy, and strong organisational skills to maintain a high standard of care and operational excellence.
I bring over 13 years of clinical experience in healthcare, during which I have had the privilege of working in various care settings. My background includes acute nursing, community, palliative, dementia, and care management.
During the past 12 years, I have worked predominantly in nursing homes. I have always been deeply committed to providing compassionate, high-quality care that truly enhances the lives of residents.
I am passionate about care standards and making a positive impact on the day-to-day experiences of our residents. My goal is to foster an environment that is not only safe and supportive but also enriching and joyful.
Henley-on-Thames combines a natural beauty, a strong community spirit, and a wealth of cultural experiences making it a truly delightful place to visit or live. I live in Wokingham, but I visit Henley-on-Thames regularly with my partner. The town is full of historical charm and the cultural attractions are beautiful.”
Job Title: Deputy Manager
The most rewarding aspect of my profession is caring for others, and in the nursing home setting, I am dedicated to ensuring that our residents live their lives to the fullest, enjoying each day with us in the most meaningful way possible.
Job Title: Receptionist
I truly enjoy spending time with the residents and collaborating with the team to provide the best care possible. I’m committed to my role, greeting visitors to the home, and supporting the nurses and carers with administrative tasks.
Job Title: Well-being Coordinator
I believe activities are essential in residents’ lives, helping to keep their minds active, maintain their mobility, and offer chances to socialise, which enhances their overall quality of life. Seeing the residents happy brings me so much joy, and I’m proud to be part of that.
Job Title: Head Chef
I bring 28 years of catering experience, spanning from Michelin-starred restaurants to various care homes. I strive to uphold the same excellent standards of food, providing residents with the best dining experience possible.