Huntercombe Hall Care Home

Huntercombe Place, Nuffield, Henley-on-Thames RG9 5SE
Submit a Review
9.5 50 Reviews
  • Huntercombe Hall Care Home, Henley-on-Thames
Huntercombe Hall Nursing and Care Home is an elegant Victorian Manor House, providing residential, nursing and dementia care for up to 42 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

Located over two floors, each ensuite room has a charming, welcoming atmosphere and an accessible lift links the ground and first floor. The home is a stunning Victorian property that has been sympathetically converted to a care home of distinction, stooped in history and provenance.

The stunning grounds surrounding Huntercombe Hall provide a haven of wildlife and are an idyllic location for residents to relax. The home sits within extensive beautifully landscaped gardens with level lawns, ideal for residents and visitors to enjoy when the weather permits. The home is located in the beautiful village of Nuffield, close to the picturesque towns of Nettlebed, Wallingford and a 15 minute drive from Henley on Thames. Just off the A4130, Huntercombe is well located for shops, facilities and amenities whilst enjoying views over rural countryside and woodland.

Staff at the home are as compassionate as they are experienced, and specialist training allows them to offer the highest standards of care to all residents, including those living with dementia. They work hard to establish an environment where residents feel comfortable, and plan activities to help keep them engaged and enjoying each day.

Show Huntercombe Hall Care Home on the Map

Care Provided by Huntercombe Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daniela Barros (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Funding & Fees Guide for Huntercombe Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Huntercombe Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Huntercombe Hall Care Home Reviews (50)

Total of 50, showing 21-40
9.5

Huntercombe Hall Care Home has a Review Score of 9.5 (9.452) out of 10, based on 22 reviews in the last 2 years. Over all time Huntercombe Hall Care Home has 50 reviews.

Overall Experience

  • 35
  • 12
  • 1
  • 1
  • 1

Date Published

50
7
12
22
28

Review from Emma D (Daughter of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Terrible communication between staff and family members and invalidation of valid concerns regarding care practices. No following of set procedures related to liaising with essential outside organisations (GP, charity organisation etc) to the detriment of residents. Lack of basic care, compassion and
kindness, and no individual responsibility taken for the welfare of residents. In my experience residents are left in their rooms, without regular checks, and no checks were made over a 10-hour period. My initial impression was good, however, this was based on short periods in the home, now after spending numerous, continuous hours within this home. This has totally changed based on observations and experience. If you need ‘real’ care or want this for your loved ones, do not send them here. This home has not been reviewed for 5 years now, there is a culture of complacency.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

We pride ourselves on the resident experience and are sorry that you are unhappy with aspects of your relative’s care. We take comments such as this extremely seriously as it does not reflect the typical positive feedback we receive. We understand that you are in direct communication with the home and they are undertaking a review of your feedback. The wellbeing of our residents is our absolute priority and we are committed to using feedback to learn from and improve the services we provide.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graeme O (Son of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered the Huntercombe Care home in August 2020.
He passed away in October 2022 whilst in the care of Huntercombe, through old age.
He always appreciated the way he was looked after and the care he received. He sometimes complained about the variety of food on offer.
As his family, we
greatly appreciated the care and attention that he received.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you for taking the time to share your experience with Huntercombe Care home, Graeme. We are sorry to hear of your father's passing, and our sincere condolences go out to you and your family during this difficult time. It is heartening to know that your father felt well cared for during his time at Huntercombe and that you appreciated the quality of care and attention he received. Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide. We take pride in providing a nurturing environment that prioritises the health and well-being of our residents, and we strive to ensure that they feel comfortable and supported in our care. Your feedback has been passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet A (Friend of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very dear friend has been at Huntercombe Hall Care Home for over a year now. Sadly his health continues to deteriorate but his positive attitude remains. I cannot fault the care and compassion shown by all the staff. The manager always has time to talk and I know has been very accommodating to the
family's wishes. He seems to know the residents well and has a lovely calming manner. He is supported by a super team of nurses and carers who are always very busy but never too busy to take time with all the residents. I know my friend is very happy there and I look forward to spending time with him in the stunning grounds as the weather improves.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you Janet for taking the time to leave a review for Huntercombe Hall and for your positive comments about the care your friend is receiving, our home and recognition of the team. We hope you'll enjoy spending time in the stunning grounds. Your feedback has been shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cath F (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for giving Dad a kind and caring environment to live in and making his daily life happy despite his complex needs. It is such a relief to our family to know that Dad is so well cared for - the staff at Huntercombe Hall Care Home are wonderful.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Huntercombe Hall and helping put families' minds at rest. The team join me in thanking you for your positive comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susannah W (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father joined Huntercombe Hall in February. We have been so impressed with the welcome provided for my dad. He has a room overlooking the beautiful grounds which he loves. The staff could not be more accommodating or kind. Many thanks to all.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you for leaving us such a fantastic review! We're happy to hear that your father is enjoying the view of the beautiful grounds from his room and that he is settling in as part of the Huntercombe Hall family. I will pass on your kind comments to the whole team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Daughter of Resident) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in your nursing home for some time now and although I would say that the decor is tired and dated the staffing care from everyone working and connected with the home is excellent. We are so happy to have chosen this nursing home for my mother as she is very happy and settled.
We
know that plans are afoot to update and modernise the building which will make this nursing home perfect.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you for your review and positive comments regarding our staff who work hard to deliver high standards of quality care at all times. It is a pleasure to care for your mum and with plans to improve décor moving forward to make Huntercombe Hall the best it can be. Your feedback will be passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ros H (Daughter-in-law of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and accessible. The nursing care is superb. My mother-in-law is very happy, she loves the food, especially the puddings! She loves to keep active and to chat with people and there are plenty of activities going on. She has an easy and kind relationship with the staff. She
also loves the cats that seem to be frequently sitting on her lap.
We are very impressed by the care and the easy communication with the staff. It feels like a real partnership for my mother-in-law and us, all working together to ensure her well-being and happiness.
At a recent family meeting, we were impressed with the plans put forward by the manager, and his great respect for the needs of the residents. The receptionist has an energetic, friendly 'can do' attitude which smooths the way ahead for residents and families. In essence, we know that good communication helps communities and we feel that good communication is at the heart of Huntercombe Hall.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother-in-law is receiving such great care and is enjoying the activities we organise and the food, especially the puddings! I will pass on your kind comments to the whole team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue C (Daughter of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful for the 24-hour care and support shown to my dad. His health and well-being are very well cared for by all of the staff here. We as a family are kept up to date with any changes in my dad's health or care. I am so pleased to have found somewhere where Dad can get 24-hour nursing
care which we could not have received at home. I am reassured that Dad's future is better being here with all the care he receives daily.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah W (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Would like to thank all staff at this horrible time for all the kind care that my father has received and how much it has helped my sister and myself feel a lot happier knowing he is in safe hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Husband of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident here for over five years with dementia. I, myself having recently been fitted with a heart pacemaker, the home was able to offer me two weeks respite care, so I saw from the inside what goes on; on a day by day basis.
I have nothing but admiration for the staff from domestics,
carers, nurser and management by the way they cope. They do this by all helping at mealtimes to feed the mostly incapable residents who comprise about 97% of the total. There are not enough carers, but everybody pulls together as a well-knit team from top to bottom.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Niece of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff here are so lovely, kind and caring. They are so patient and nothing is ever too much trouble.
If ever I need to go into a nursing home, I want to come to this one.
There's a vast variety of entertainment every day and individual attention to each resident whether they are in the lounge
of in their rooms. A lovely happy place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fergus N (Son of Resident) published on 29 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my Mum I am struck by the professionalism of the caring staff. The medical supervision and care are particularly strong. In the five years that Mum has been at Huntercombe, she (and we) have been treated with dignity and affection by the caring staff.
In terms of the building itself,
we appreciated the makeover that the dementia section of the home received. Recently, however, the lift in the dementia section has been out of order. This seems to me to be a serious health and safety risk - especially as, when we tried to take Mum downstairs for a change of scene - the other lift was also temperamental. Can you reassure us that both lifts will be restored to safe service as soon as possible, please?

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E R (Brother of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful and friendly home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill H (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent over6 years at Huntercombe before she passed away. She had considerable needs and we don't underestimate what was involved in caring for her. The carers were always polite, friendly and competent, both with Mum and visiting family, and they were communicative and attentive regarding any concerns.
A couple of members of staff were with her throughout her long stay, and that continuity of friendship and care was really important to Mum's welfare and happiness. I imagine that's fairly rare in the industry. We are also grateful to the unsung heroes involved with entertainment, laundry, catering, cleaning and maintenance who help make the home such a positive environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter S (Respite Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in Huntercombe for 8 weeks convalescence. It is an attractive building, set in woodland and close to the National Trust property, Nuffield House. The rooms are all pleasant and well furnished. The building was scrupulously clean and fresh smelling. From the first, I found staff at Huntercombe
attentive and helpful, they were smiling and polite, never inpatient. Helpfulness is perhaps the main feature of the place. The food was very good, especially after a hospital diet. Various activities were organised for residents each day and were well supported by those able and inclined to do so. In summary, my wife and I strongly recommend this place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L W (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As always the staff make Huntercombe Hall what it is. A friendly, loving place where I could leave my dear Dad while I looked after my Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Son of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was in Huntercombe Nursing Home from December through to April. Dad settled in well there. The nurses, carers looked after him extremely well. All staff made you very welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry B (Father of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is a wonderful care home. I cannot fault anything. The nurses don't only treat it as a job, but care for my Son and cannot do enough to help him.
I am very pleased with the care and nursing he receives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen (Daughter of Resident) published on 10 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Huntercombe Hall is an extremely well run and caring home, everybody is made to feel welcome including family and friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert H (Son of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Huntercombe Hall Care Home for the last two years of her life, passing away peacefully there in July.
She was struggling with dementia and at times, I imagine, was not an easy person to look after. However, throughout her stay at Huntercombe, I was deeply impressed by the affectionate
care the staff gave her. That goes for all the staff I came into contact with, from cleaners to nurses and managers. They created a warm and happy atmosphere and I know my mum became very fond of them.
Towards the end of her life, my mum was confined to bed and particularly during this period I was struck by how much trouble the staff took to make her comfortable, even attending to small but important things like brushing her hair.
When she passed away their genuine sadness was very touching and I was very happy that some of them were able to come to the funeral.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.452)

Overview of Review Score

The Review Score of 9.5 (9.452) out of 10 for Huntercombe Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.452 for Huntercombe Hall Care Home is calculated as follows: ( (179 Excellents x 5) + (33 Goods x 4) + (15 Satisfactorys x 3) + (11 Poors x 2) + (10 Very Poors x 1) ) ÷ 248 Ratings = 4.452

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Huntercombe Hall Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Catia

Catia Pereira

Job Title: Home Manager

Catia is our home manager at Huntercombe Hall, here’s a little bit more about her role at the home in her own words:


“My role requires a blend of leadership, empathy, and strong organisational skills to maintain a high standard of care and operational excellence.


I bring over 13 years of clinical experience in healthcare, during which I have had the privilege of working in various care settings. My background includes acute nursing, community, palliative, dementia, and care management.


During the past 12 years, I have worked predominantly in nursing homes. I have always been deeply committed to providing compassionate, high-quality care that truly enhances the lives of residents.


I am passionate about care standards and making a positive impact on the day-to-day experiences of our residents. My goal is to foster an environment that is not only safe and supportive but also enriching and joyful.


Henley-on-Thames combines a natural beauty, a strong community spirit, and a wealth of cultural experiences making it a truly delightful place to visit or live. I live in Wokingham, but I visit Henley-on-Thames regularly with my partner. The town is full of historical charm and the cultural attractions are beautiful.”


Daniela

Daniela

Job Title: Deputy Manager

The most rewarding aspect of my profession is caring for others, and in the nursing home setting, I am dedicated to ensuring that our residents live their lives to the fullest, enjoying each day with us in the most meaningful way possible.


Emma

Emma

Job Title: Receptionist

I truly enjoy spending time with the residents and collaborating with the team to provide the best care possible. I’m committed to my role, greeting visitors to the home, and supporting the nurses and carers with administrative tasks.


Delfina

Delfina

Job Title: Well-being Coordinator

I believe activities are essential in residents’ lives, helping to keep their minds active, maintain their mobility, and offer chances to socialise, which enhances their overall quality of life. Seeing the residents happy brings me so much joy, and I’m proud to be part of that.


Pedro

Pedro

Job Title: Head Chef

I bring 28 years of catering experience, spanning from Michelin-starred restaurants to various care homes. I strive to uphold the same excellent standards of food, providing residents with the best dining experience possible.