Very clean. Very friendly staff. Very helpful. My neighbour seems very happy to be here. Thank you
M D (Friend of Resident)
The staff work very hard and never lose their smile. The care given is excellent
A L (Resident)
I can honestly say that my mum's care has been excellent. The staff are kind and caring
E H (Son of Resident)
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Isis House Care Centre has a Review Score of 9.7 (9.726) out of 10, based on 40 reviews in the last 2 years. Over all time Isis House Care Centre has 140 reviews.
Review from K D (Daughter of Resident) published on 11 April 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
Thank you so much for your really kind words - we think the team are living angels too. Thanks for giving us 5-stars, we really appreciate it.
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Review from C H (Daughter of Resident) published on 10 April 2025
Submitted via Postal Card •
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5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
Thank you for leaving us such a lovely review. What lovely feedback about our team, this has made our day! If there is anything further we can do for your mother, please let us know.
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Review from D B (Husband of Resident) published on 10 April 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
Thank you for leaving us such a lovely review - we really appreciate it. Please let us know if there is anything else we can do for you or your wife.
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Review from E B (Daughter of Resident) published on 10 April 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
Thank you so much, we think we have some pretty amazing team members too. We are so pleased you compare us to a family, that is the vibe we try to give off. It's a real pleasure caring for your mum. Look forward to seeing you at our next fete.
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Review from E G (Husband of Resident) assisted by family/friend published on 10 April 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
It is our pleasure, we love caring for your wife - she's always smiling and happy and puts a smile on our faces too! We really appreciate all you do for our garden. We are so pleased you're part of our Isis House family.
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Review from R G (Daughter of Resident) published on 2 April 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
We are very sorry for your loss. We loved caring for your dad, he was such a lovely man. It was great seeing him getting involved with all the activities and like you say, we were surprised at how much he enjoyed in the arts and crafts especially the painting. If you are ever in the area, please do pop in. You're always welcome and our kettle is always on. Thank you from everyone here at Isis House for your review of our home, it's greatly appreciated.
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Review from S A (Sister-in-law of Resident) published on 17 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
Thank you so much for your kind words. We are really grateful for the extremely positive feedback of our home, team and care. That's a real accolade from your daughter, please pass on our thanks to her too. If there is anything further we can do for your brother-in-law, please let us know and we'd be happy to help.
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Review from B M (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
Thank you so much for a truly wonderful review - we really appreciate your feedback. We try really hard to ensure that everyone at Isis House is one big, happy family and I am really happy to read that you feel this way. We put the residents at the heart of everything we do so engagement is really important for us to do. We have lots of events coming up through the year, so feel free to join us anytime.
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Review from J T (Partner of Resident) published on 19 February 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
Thank you so much for your great review. We really enjoy taking care of your partner and meeting you. He really does love bingo and it's great to see him get so involved and interact with his peers and the team.
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Review from T W (Relative of Resident) published on 4 February 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
Thank you so much for leaving us a review, we really appreciate it. Do let us know if there is anything else we can do for your relatives.
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Review from V W (Sister of Resident) published on 4 February 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
Thank you for your review of our home. It is a pleasure caring for your relatives and also getting to know you and your family. Our team will be so thrilled to hear how highly you rate them and how helpful they are. Please do let us know if there is anything else we can do for them.
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Review from J H (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
Thank you so much for your lovely review of our home, we really appreciate it. Our team will be so pleased to read how highly you rate them and the care you have received. We love the reference to the "flat" - thank you so much.
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Review from Margaret J (Sister of Resident) published on 31 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
Thank you for leaving us such a lovely review of our home, it's so appreciated. The team will be so thrilled to read how highly you rated your sister's care with us and the services the home provided. It was a real pleasure caring for your sister. Best wishes from everyone here at Isis House to you and your family.
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Review from Marian D (Sister of Resident) published on 15 January 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
Thank you so much for your review, we really appreciate it. We are so thrilled to read how happy your sister is living at Isis House. We love caring for her. Thank you so much for the recommendation, that's made our day.
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Review from Rosemary H (Resident) assisted by family/friend published on 6 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Isis House Care Centre
We appreciate your feedback, thank you for taking the time to write us a review. We do understand your frustrations and we will continue to do whatever we can to support you - if there is ever anything you need, please don't hesitate to ask.
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Review from Angie H (Daughter of Resident) published on 11 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
Thank you so much for your amazing review, we are so grateful. That's quite an accolade so thank you very much! Really pleased to hear that your mum's wound is healing, excellent news. I will pass on your recommendation, thanks for suggesting it.
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Review from Lynne Q (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
Thank you so much for leaving us such a detailed 5star review, we are so grateful. We pride ourselves on providing a home-from-home feel where we include everyone as part of our big family. It's great that this has come across.
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Review from Morag B (Daughter of Resident) published on 16 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
Thank you for leaving us a review; we really appreciate it. Despite your mum only staying for a 9-day respite stay, she did really enjoy her stay, and as you say, she was intrigued by everything going on and meeting other residents. It was a pleasure caring for her.
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Review from H S (Cousin of Resident) published on 6 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
Thank you so much for your lovely words about our home, Isis House. We are so grateful.
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Review from M D (Friend of Resident) published on 5 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre
Thank you for your kind words, we greatly appreciate your feedback about our staff. It's a pleasure caring for your neighbour, she has settled in very well. How lovely to have such a fabulous neighbour like yourself to come and visit. You are more than welcome to join us for tea. Thank you.
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The Review Score of 9.7 (9.726) out of 10 for Isis House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 40 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.726 for Isis House Care Centre is calculated as follows: ( (355 Excellents x 5) + (80 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 457 Ratings = 4.726
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Isis House Care Centre is based on 39 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 39 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Sep 2019
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Job Title: Home Manager
Vilma Collaku is the Home Manager at Isis Care Centre. She joined the Trust in 2010 and has worked in the care industry for over 10 years. Vilma started as a Carer and her hard work and determination has led her to become Home Manager. Vilma has a BSc in Nursing, Level 3 in Health and Social Care, Children and Young Peoples Services Adult Management and Level 5 in Leadership and Management.
The most rewarding part of Vilma’s role is being able to make a difference in residents’ lives. Allowing them to maintain their independence whilst they continue to take part in daily activities they enjoyed before moving into the home.
The reason Vilma chose the care industry for her career was to utilise her nursing degree, helping others has always been second nature to her.
Vilma has two special fond memories from her years working in care. The first was when her home took part in an Oxford University trial for a therapeutic robotic seal called ‘Paro’ which has proven to have positive effects on the lives of residents living with dementia. This was covered in the local press and now the Trust has purchased two Paro seals, thanks to the success of the trial. The second one was when Vilma took some of her residents to watch team members take part in a skydive to raise money for a minibus for the home.
In Vilma’s spare time, she enjoys gardening, going out for coffees, travelling, and spending time with family. She also enjoys a fast sports car!
Job Title: Admin Assistant
Joined: 2016
Hannah joined OSJCT in 2016 as a carer at Isis House Care Home, which gave her valuable insight into the care sector and confirmed her passion for a career in care. In 2018, she transitioned to an administrative assistant role, which she has now enjoyed for six years. She finds it fulfilling, as the role is always dynamic and offers opportunities for growth and development within the care sector.
Outside of work, Hannah enjoys spending time with family and friends. She is also a professional makeup artist and loves helping others by doing their makeup.
Job Title: Activities Coordinator
Joined: 2020
Rachel Smith, who joined the Trust in 2020, is an Activities Coordinator at Isis House. She had previously worked as an Estate Agent and wanted a change in career. Rachel loves bringing a smile to residents’ faces on a daily basis. Rachel feels her job is rewarding and challenging and goes home feeling she has made a difference to people’s lives. She said, “I love my job and I’m looking forward to spending many more years making a difference.”
Job Title: Admin Assistant
Joined: 2005
Sirlene began her career in the care sector as a carer at Glebe House in 2005 before transferring to Isis House in 2006. Over the years, she has developed a deep passion for providing the best possible care for the elderly, which aligns with OSJCT’s ethos. She has learned a great deal from the wisdom of the elderly and feels fortunate to have met many wonderful residents, as well as to have worked alongside dedicated and passionate colleagues.
In 2015, Sirlene became an administration assistant at Isis House, a role she enjoys for the regular contact it provides with residents and their families. Originally from Brazil with a professional background in banking, she moved to the UK in 2003 with her English husband.
Outside of work, Sirlene enjoys traveling, reading, walking in nature, and tending to her plants.
