Isis House Care Centre

Cornwallis Road, Donnington, Oxford OX4 3NH
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9.7 134 Reviews
  • Isis House Care Centre, Oxford
Isis Care and Retirement Centre is registered for eighty residents and offers a team of skilled and friendly carers, able to provide residential, early-stage dementia, respite and intermediate care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of an active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Isis House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Vilma Collaku (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Isis House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,470 – £1,560
    • Self-Funded Nursing Care £1,938 – £1,938
    • Self-Funded Nursing Dementia Care £1,938 – £1,938
    • RESPITE Self-Funded Residential Care £1,585 – £1,695
    • RESPITE Self-Funded Nursing Care £2,093 – £2,093
    • RESPITE Self-Funded Nursing Dementia Care £2,093 – £2,093

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Isis House Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Isis House Care Centre Reviews (134)

Total of 134, showing 1-20
9.7

Isis House Care Centre has a Review Score of 9.7 (9.722) out of 10, based on 34 reviews in the last 2 years. Over all time Isis House Care Centre has 134 reviews.

Overall Experience

  • 103
  • 30
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Date Published

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Review from S A (Sister-in-law of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival I found the facilities to be welcoming and secure. My daughter (who has extensive knowledge of care home through her work in social care) said it was one of the nicest homes she had visited. Every time I have visited the staff have always been attentive and knowledgeable in the caring for
my brother in laws needs. He is happy and thinks the staff are wonderful.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you so much for your kind words. We are really grateful for the extremely positive feedback of our home, team and care. That's a real accolade from your daughter, please pass on our thanks to her too. If there is anything further we can do for your brother-in-law, please let us know and we'd be happy to help.


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Review from B M (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love this home. I feel this home provides excellent care and entertainment for my mother. The staff are like family. They always look out for us as well as mum. The entertainment is fabulous. The collective playgroup is doing a great job interacting with the residents and finding out about their lives.
There is nothing the staff could do more as I feel they are just amazing.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you so much for a truly wonderful review - we really appreciate your feedback. We try really hard to ensure that everyone at Isis House is one big, happy family and I am really happy to read that you feel this way. We put the residents at the heart of everything we do so engagement is really important for us to do. We have lots of events coming up through the year, so feel free to join us anytime.


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Review from J T (Partner of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been here for two years and is very well looked after. He loves Bingo and chair exercises as well as other entertainments and parties. Five stars to the entertainment team as well as his carer.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you so much for your great review. We really enjoy taking care of your partner and meeting you. He really does love bingo and it's great to see him get so involved and interact with his peers and the team.


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Review from T W (Relative of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I try to make a visit least least once a week and are pleased to say the care home and staff treat me very well are helpful and friendly. Both my relatives seem happy with their treatment very few complaints so I can leave them in good spirits.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you so much for leaving us a review, we really appreciate it. Do let us know if there is anything else we can do for your relatives.


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Review from V W (Sister of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I visit the care home almost every two weeks. The staff are always pleasant and ready to help if we need it. We have two family members in there and both seem to be very settled in. We don't have to worry about them so much now. Well pleased.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you for your review of our home. It is a pleasure caring for your relatives and also getting to know you and your family. Our team will be so thrilled to hear how highly you rate them and how helpful they are. Please do let us know if there is anything else we can do for them.


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Review from J H (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to the Isis in December 2005 and he has had excellent care, they cater to his needs in every way possible. All the staff are excellent and very well trained. The food was excellent as we had dinner together, we had a choice and had it in a separate room. The home is very clean and in
excellent condition, my father loved his room he called it his flat.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you so much for your lovely review of our home, we really appreciate it. Our team will be so pleased to read how highly you rate them and the care you have received. We love the reference to the "flat" - thank you so much.


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Review from Margaret J (Sister of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt very welcome every time I visited my sister. The home was always welcoming, tidy, clean and warm. She always appeared happy and content whilst staying there. I know she always enjoyed the food. She also enjoyed the staff and found them to be kind and friendly. She also enjoyed the morning visits
with the babies and other activities.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you for leaving us such a lovely review of our home, it's so appreciated. The team will be so thrilled to read how highly you rated your sister's care with us and the services the home provided. It was a real pleasure caring for your sister. Best wishes from everyone here at Isis House to you and your family.


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Review from Marian D (Sister of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care home very good and pleasant to visit my sister is very happy there. I would recommend it to anyone.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you so much for your review, we really appreciate it. We are so thrilled to read how happy your sister is living at Isis House. We love caring for her. Thank you so much for the recommendation, that's made our day.


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Review from Rosemary H (Resident) assisted by family/friend published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most things are really good. I love it, especially appreciate waking up in the morning and seeing smiling faces. When I ring the bell they come to help with real respect for elderly people. I find it very hard loosing my independence but I am incredibly well supported to stay as independent as possible.
What I find most difficult is when another resident keeps coming into my room uninvited. But the staff do try to get her to leave.

Reply from Rowen Campbell, on behalf of the team at Isis House Care Centre

We appreciate your feedback, thank you for taking the time to write us a review. We do understand your frustrations and we will continue to do whatever we can to support you - if there is ever anything you need, please don't hesitate to ask.


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Review from Angie H (Daughter of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is definitely the best care home I have ever visited. The staff are incredibly kind and supportive, always going the extra mile. Nursing care is exemplary with my mums wound healing well again the odds due to their expert care. Activities are really fabulous and help residents keep their skills
up. Daily exercise classes would improve the already excellent care even more. But overall it is super clean, super friendly and super professional and super caring. My mum is on Jasmine Ward. Thanks so much.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you so much for your amazing review, we are so grateful. That's quite an accolade so thank you very much! Really pleased to hear that your mum's wound is healing, excellent news. I will pass on your recommendation, thanks for suggesting it.


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Review from Lynne Q (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my father arrived he was very well cared for by the staff team on Camellia Ward. My father was treated with dignity and respect and well looked after as though he was part of a large Camellia family. The residents sat together eating in a lovely clean dining room, and he enjoyed the variety
of food options and the personal choice given. Dad particularly enjoyed the puddings. Staff were very attentive in meeting his personal needs, and allowing the family to work with them when we could. We were always updated about dad's medical needs and the staff shared information in person and by phone so we always felt part of dad's care. Dad was very sociable but struggled with dementia and the dedicated staff worked tirelessly to encourage him to be involved in all aspects of everyday life. Dad's morale was maintained by their dedicated support, reassuring for the whole family. We felt the care was authentic, and professional and took care of everybody's needs. We could not have asked for better support. Thank you.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you so much for leaving us such a detailed 5star review, we are so grateful. We pride ourselves on providing a home-from-home feel where we include everyone as part of our big family. It's great that this has come across.


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Review from Morag B (Daughter of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The stay covering nine days was to provide respite care, and it was my mum's first experience of a care home. I was very impressed with everything. My mum clearly enjoyed the busy, but calm environment. She likes to have people about ber and variety. Her Parkinson's and Dementia caused her to be a
little unsettled at times, to begin with, but the staff were fantastic at dealing with this, and she soon settled, going on to enjoy her time there.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you for leaving us a review; we really appreciate it. Despite your mum only staying for a 9-day respite stay, she did really enjoy her stay, and as you say, she was intrigued by everything going on and meeting other residents. It was a pleasure caring for her.


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Review from H S (Cousin of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are deeply grateful for the love and care that Rose Court Care Home provided for our uncle. It truly was his 'home'. We cannot recommend it highly enough.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you so much for your lovely words about our home, Isis House. We are so grateful.


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Review from M D (Friend of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Short experience but very pleasantly surprised. Very clean. Very friendly staff. Very helpful. My neighbour seems very happy to be here. Thank you for looking after her.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you for your kind words, we greatly appreciate your feedback about our staff. It's a pleasure caring for your neighbour, she has settled in very well. How lovely to have such a fabulous neighbour like yourself to come and visit. You are more than welcome to join us for tea. Thank you.


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Review from A L (Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The dedication of the staff is absolutely outstanding and sometimes in difficult circumstances when I was unwell. The staff work very hard and never lose their smile. The care given is excellent I have enjoyed my stay here and I wish everyone the very best. A wonderful home and I recommend it. Thank
you so much.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Wow, what an amazing review. We are very grateful. We have loved caring for you, it was a real honour. You are welcome to pop by for lunch at any time. Best wishes for the future from everyone here at Isis House.


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Review from J P (Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home! The care is excellent. Highly recommend it, all the staff are very friendly. The food is good cooked by the chef. The gardens are lovely and well-maintained. Isis is much better than the hospital.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you for your lovely review of our home, we are so pleased you enjoy living at Isis House. We love caring for you. Thank you for your very kind words about our staff, they will be so grateful. And what can we say about our gardens!? They truly are fantastic!


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Review from E H (Son of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that my mum's care has been excellent. The staff are kind and caring and all worked tirelessly to make sure mum got better. I can't recommend them enough,

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you for leaving us such a lovely review. Our staff will be so thrilled to read how highly you rate the care she is receiving. It's a pleasure caring for her.


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Review from T C (Niece of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff of Rose Court on behalf of my aunty for your kindness and caring you have shown her. The carers were exceptional. Each and every one of you are a credit to your profession and should be very proud of what you do. In addition, I am also grateful for the relationship staff
build with families. Always received warmly welcome and made to feel we belonged as well. I have such peace of mind knowing that she's well looked after at Rose Court.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you so much for a lovely review - we are so proud of our home and to receive feedback like that makes our day. It's a pleasure caring for your aunt. Do say hello next time you're visiting. Many thanks.


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Review from Chris K (Grandson of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant interaction of children and residents with toys as stimulation. Saw the resident's garden with great space and projects (interactive with residents).

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you for your review; we're so proud of our fabulous Activities team. They really do go above and beyond to ensure our residents are doing activities that are both stimulating and fun. Our residents really enjoy our weekly toddler group especially when it's nice weather and everyone plays in the garden. Look forward to welcoming you again soon.


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Review from Danielle M (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon entering a lovely care home - no urine smell. Staff lovely, interacted with you whenever they saw you. You were kept informed at every stage of care and physiotherapy. Only 'gripe' is it often took a long time to gain/leave care home in out of hours (9-5) time.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you for your review; we really appreciate it. I have noted your feedback and will pass it on to the team. The team will be thrilled to read how highly you rate the interaction you have had with them. Many thanks.


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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Isis House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Isis House Care Centre is calculated as follows: ( (296 Excellents x 5) + (71 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 385 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Isis House Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Vilma

Vilma Collaku

Job Title: Home Manager

Vilma Collaku is the Home Manager at Isis Care Centre. She joined the Trust in 2010 and has worked in the care industry for over 10 years. Vilma started as a Carer and her hard work and determination has led her to become Home Manager. Vilma has a BSc in Nursing, Level 3 in Health and Social Care, Children and Young Peoples Services Adult Management and Level 5 in Leadership and Management.


The most rewarding part of Vilma’s role is being able to make a difference in residents’ lives. Allowing them to maintain their independence whilst they continue to take part in daily activities they enjoyed before moving into the home.


The reason Vilma chose the care industry for her career was to utilise her nursing degree, helping others has always been second nature to her.


Vilma has two special fond memories from her years working in care. The first was when her home took part in an Oxford University trial for a therapeutic robotic seal called ‘Paro’ which has proven to have positive effects on the lives of residents living with dementia. This was covered in the local press and now the Trust has purchased two Paro seals, thanks to the success of the trial. The second one was when Vilma took some of her residents to watch team members take part in a skydive to raise money for a minibus for the home.


In Vilma’s spare time, she enjoys gardening, going out for coffees, travelling, and spending time with family. She also enjoys a fast sports car!


Hannah

Hannah Hussain

Job Title: Admin Assistant

Joined: 2016

Hannah joined OSJCT in 2016 as a carer at Isis House Care Home, which gave her valuable insight into the care sector and confirmed her passion for a career in care. In 2018, she transitioned to an administrative assistant role, which she has now enjoyed for six years. She finds it fulfilling, as the role is always dynamic and offers opportunities for growth and development within the care sector.


Outside of work, Hannah enjoys spending time with family and friends. She is also a professional makeup artist and loves helping others by doing their makeup.


Rachel

Rachel Smith

Job Title: Activities Coordinator

Joined: 2020

Rachel Smith, who joined the Trust in 2020, is an Activities Coordinator at Isis House. She had previously worked as an Estate Agent and wanted a change in career. Rachel loves bringing a smile to residents’ faces on a daily basis. Rachel feels her job is rewarding and challenging and goes home feeling she has made a difference to people’s lives. She said, “I love my job and I’m looking forward to spending many more years making a difference.”


Sirlene

Sirlene Heenan

Job Title: Admin Assistant

Joined: 2005

Sirlene began her career in the care sector as a carer at Glebe House in 2005 before transferring to Isis House in 2006. Over the years, she has developed a deep passion for providing the best possible care for the elderly, which aligns with OSJCT’s ethos. She has learned a great deal from the wisdom of the elderly and feels fortunate to have met many wonderful residents, as well as to have worked alongside dedicated and passionate colleagues.


In 2015, Sirlene became an administration assistant at Isis House, a role she enjoys for the regular contact it provides with residents and their families. Originally from Brazil with a professional background in banking, she moved to the UK in 2003 with her English husband.


Outside of work, Sirlene enjoys traveling, reading, walking in nature, and tending to her plants.


Frequently Asked Questions about Isis House Care Centre

What types of Care is Isis House Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Isis House Care Centre provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Isis House Care Centre have?

There are 80 Single Rooms.

What are the Facilities & Services at Isis House Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Isis House Care Centre to the centre of Oxford?

1.7 mile(s) as the crow flies, distance by road may be significantly further.