Isis House Care Centre

Cornwallis Road, Donnington, Oxford OX4 3NH
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9.7 134 Reviews
  • Isis House Care Centre, Oxford
Isis Care and Retirement Centre is registered for eighty residents and offers a team of skilled and friendly carers, able to provide residential, early-stage dementia, respite and intermediate care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of an active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Isis House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Vilma Collaku (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Isis House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,470 – £1,560
    • Self-Funded Nursing Care £1,938 – £1,938
    • Self-Funded Nursing Dementia Care £1,938 – £1,938
    • RESPITE Self-Funded Residential Care £1,585 – £1,695
    • RESPITE Self-Funded Nursing Care £2,093 – £2,093
    • RESPITE Self-Funded Nursing Dementia Care £2,093 – £2,093

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Isis House Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Isis House Care Centre Reviews (134)

Total of 134, showing 21-40
9.7

Isis House Care Centre has a Review Score of 9.7 (9.722) out of 10, based on 34 reviews in the last 2 years. Over all time Isis House Care Centre has 134 reviews.

Overall Experience

  • 103
  • 30
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Date Published

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Review from Z M (Friend of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited 2 residents this afternoon, 1 male and 1 female.
Pleasant and helpful staff at reception, who directed me to the appropriate rooms. Met 1 registered nurse who was friendly and chatty - both rooms I visited were clean and the residents appeared to be well looked after. Generally, the total
appearance of the home, both externally and internally was clean, and lots of greenery and seating were plentiful.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you for your review of our home; we really appreciate it. The staff will be thrilled to understand how highly you have praised us for the care and facilities we provide. We look forward to welcoming you again soon.


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Review from M G (Son of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was admitted for rehab, and fairly quickly succumbed to an infection, went into a decline and died four weeks after admittance. My sisters and I are so, so happy that Mum ended up in Isis. We simply could not have wished for a better place for her to spend her last few weeks. The ward staff,
who were geared up for rehab, could not have been more caring and at the same time professional. Absolutely nothing was too much trouble. And a close eye was kept on Mum in spite of other demands. Our mother bonded with every single member of staff with whom she came into contact. The doctors from Donnington Medical Practice were also wonderful. Isis management were totally on the case - for example allowing Mum to stay in her rehab room (a move would have been very traumatic). In short, from every point of view, we thank our lucky stars that Mum spent her final weeks in Isis House.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Firstly, on behalf of everyone at Isis House, we are very sorry for the loss of your mother and send our condolences. We are pleased to read that we made her last few weeks a pleasant experience. It was a pleasure caring for your mother in the short time she stayed with us. Thank you for your kind words about our team and the care we provided, our staff will be so thrilled to know this. Thank you so much. And, if you are in the area, do pop in and join us for tea - our kettle is always on. Thank you.


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Review from Robyn H (Daughter of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to Isis House (Jasmine Wing) in early January, we could not fault the staff and the love and care he received were second to none. We will be eternally grateful for the love, respect, and care that we all received at Isis House. Many thanks.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

From all of the team here at Isis House, we send you and your family our condolences. It was a real pleasure caring for your Dad. Thank you for leaving us such a wonderful review, we appreciate it.


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Review from T P (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is beautifully cared for in every way. The staff treat her with gentleness and compassion, respecting her dignity at all times. They are professional but also kind and they take account of my mother's individual needs and do their utmost to meet them.

Reply from Rowen Campbell, on behalf of the team at Isis House Care Centre

Thank you for taking the time to share your mother's experience of our home. It's a pleasure to have her with us and if there is anything more we can do for her or for your family, please just let us know.


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Review from T P (Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff are good at giving physical care, I have received since being here. I feel safe, and relaxed knowing I am among friends. Carers are smiling and cheerful. It makes us happy.

Reply from Rowen Campbell, on behalf of the team at Isis House Care Centre

Thank you for taking the time to write us a review - we really do appreciate it. It's a privilege to have you with us! If there is anything else we can do to make your stay even better, please don't hesitate to ask.


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Review from Paul R (Respite Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The compassion, care and kindness of the outstanding staff of Isis House has had a profound and lasting effect on me. Nothing was too much trouble for them and they were all instrumental in the recovery I made. I count every one of them as my friend and I love them all. They helped me back in the saddle
again and as I left I left a happy person.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you for your review, we really appreciate your kind words. Our staff will be thrilled to hear how highly you rate the care you received with us. You will definitely be missed. If you're passing, do come and say hello and have a tea with us.


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Review from Myles G (Friend of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Three of us came to visit this resident. We were very appropriately welcomed by reception staff. As one of us had visited this resident before, we knew where to go. As there was only one chair in the room, I went in search of another couple of chairs. I was, very quickly, asked if I needed help by a
member of staff who showed me to the sitting room. The member of staff took one of the chairs for me. Within a short time, a member of staff came with a cup of tea for the resident, who asked if it was possible for "her guests" to have a cup of tea. She replied, very appropriately, that she had to serve the other residents first. The member of staff returned shortly and we were served with a delicious cup of tea. During our visit, the sun was shining very strongly through the window behind the resident. It was difficult for one of the visitors to see and it was difficult to get safely behind the resident. A member of staff came and noticed the sun and asked if we would like the curtain closed. We readily agreed. We were impressed with the care the resident received and with the care and attention we were given as guests. Thank you for a very enjoyable visit and for the care you are giving to our friend.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

We appreciate you taking the time to tell us about your recent experience at Isis. We are so thrilled to hear it was very positive and that you rate our care and the friendliness and attention our residents and guests receive from our team. This means the world to us. You are welcome anytime, we look forward to welcoming you again soon. Many thanks!


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Review from Laurence C (Son of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheese and wine resident update. My mum's 100th birthday celebrations. At all times, I found the staff, from the reception to carers, to activities, to management, extremely polite, helpful, generous and caring whilst at the same time professional at what they did.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

We really enjoyed helping your mum to celebrate her 100th birthday, it was a great afternoon. Thank you for reviewing our home, the staff will be so thrilled to hear how highly you rate our care and the activities we put on.


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Review from Deborah P (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It was a lovely afternoon, especially celebrating my mum's 100th birthday.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you for your review, we hope you enjoyed your mum's birthday as much as we did. We love having your mum with us.


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Review from Ronald W (Son of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My whole experience visiting my ill elderly mother over the last three months of her life there was truly superb.
I found every member of staff helpful, sociable and cheerful doing what is often demanding and difficult job and got to know them on my daily visits.
The care home is clean, comfortable
and welcoming. My mother was very ill and bed-bound, I am grateful to everyone there for her care. I remain eternally grateful to everyone there for her care. I remain eternally grateful that the Isis House Care Centre contacted me at home to spend my mother last night with her and be there when she died.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you for penning this review, we really appreciate it. On behalf of everyone at Isis House, we are very sorry for your loss. It was our pleasure to care for your mother, she will be greatly missed. Our staff will be so pleased to hear how happy you were with the care your mother received and how welcoming we made her and you feel.


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Review from Peter C (Son of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the attention and care that my mother received at the end of her life enough. The staff were always caring and attentive to her. The range of activities was good, and she was encouraged to mingle.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Many thanks for leaving this lovely review; we really appreciate it. It was a pleasure caring for your mother; we loved having her here with us.


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Review from A O (Daughter of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Mum's room is always very clean and tidy. Very welcoming feeling when you enter the home. Very cosy for a nursing home.

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you for your review - it's great to hear how welcoming you find our home. Our staff will be really pleased to read this. Do say hello next time you are visiting.


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Review from A J (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm welcoming, homely environment. Staff made the tradition for my mother as easy as possible. There are a good range of activities offered, and it feels like a family atmosphere.

Reply from Helen Dearing, Regional Marketing Manager - Central at Isis House Care Centre

Thank you for taking the time to write us a review, and I'm glad to hear your mum has settled in so well with us. It's great to have her as part of our Isis family! If there is anything else we can do for her, or for you, please just let us know.


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Review from Sarah R (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently been admitted to your care home, right from the moment he came to the home, all staff that I had the pleasure to meet were friendly and caring and had my father's interest at the heart of what they do.
My father has told me he is treated like a king, what more could you ask for?

Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thanks so much for your review. And yes, I don't think there is any better way to describe your dad's feeling that he's treated like royalty! I will pass this on to the staff here at Isis; they will be so chuffed to read this. Do say hello next time you're visiting. Many thanks.


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Review from H C (Friend of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care for my friend has been very good. Various needs she had have been given without us asking or pointing out these needs. The food has been excellent, hot and well-cooked. The staff are friendly. There have been issues with tough handling at times, it may be that staff aren't always aware of how
frail, elderly folk are sensitive to the touch which is something to be aware of in training I feel.

Reply from Freya Higgs, Marketing Administrator at Isis House Care Centre

Thank you for your feedback. I will pass on your comments to our team at Isis House.


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Review from Jenny T (Respite Resident) assisted by family/friend published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the best care home I've ever been in, everyone was lovely and thoughtful and one of the staff brought my handbag back to Banbury as it have been left behind. I was very grateful.

Reply from Rowen Campbell, Regional Marketing Manager at Isis House Care Centre

What lovely feedback, thank you! And thank you for taking the time to share your experience - you're welcome back any time. I'll pass on your feedback to the team there.


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Review from Susan C (Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I had to spend any time waiting for a broken ankle to heal... and catch Covid at the same time, I am sure I couldn't have found a better place than the Isis House Care Centre. I was confined to my sunny room. The nursing staff and carers were all so kind; the food was good and I had the bonus of
physio still being allowed to continue with my exercises. Thank you to all.

Reply from Rowen Campbell, Regional Marketing Manager at Isis House Care Centre

I do hope you're on the mend now and I'm glad to hear you had the care and support you needed at Isis House. Thank you for taking the time to write us a review. I will share your feedback with the team as I know they love to read it.


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Review from Teresa D (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother is here in Isis. We have been very pleased with her care. Mum has settled in well and the staff have built good relationships with her. Her room is always tidy and clean and Mum is well cared for - smart outfits, jewellery on and nails painted - the mum we know. All staff seem fond of her
which is such a relief.
Thank you all very much.

Reply from Freya Higgs, Marketing Administrator at Isis House Care Centre

Thank you for your comment. Glad to hear your mum is enjoying life in the home and you are happy with the care she is receiving. I will pass this on to our team, as it really does make a difference hearing about the impact they are making.


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Review from Svetlana K (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot thank the staff of Isis House Care Centre enough! Their dedication to make residents feel comfortable is amazing. Their patience, attention and kindness definitely help my mother while she is in long-term recovery. Staff are also very friendly with relatives and visitors. I'm happy that my mother
is well looked after. Thank you Isis angels!

Reply from Freya Higgs, Marketing Administrator at Isis House Care Centre

Thank you for taking the time to write such a lovely comment. So glad your mother is settled in the home. I will pass on your comments to our team.


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Review from S T (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Christmas party held today was a pleasure to attend, so lovely to see residents singing and tapping their feet when the singer came on. Everyone was made to feel very welcome. Well done again to Isis House Care Centre.

Reply from Rowen Campbell, on behalf of the team at Isis House Care Centre

I'm so pleased you enjoyed our party. Thank you for coming and for taking the time to write us a review - it does mean a lot to the team.


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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Isis House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Isis House Care Centre is calculated as follows: ( (296 Excellents x 5) + (71 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 385 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Isis House Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Vilma

Vilma Collaku

Job Title: Home Manager

Vilma Collaku is the Home Manager at Isis Care Centre. She joined the Trust in 2010 and has worked in the care industry for over 10 years. Vilma started as a Carer and her hard work and determination has led her to become Home Manager. Vilma has a BSc in Nursing, Level 3 in Health and Social Care, Children and Young Peoples Services Adult Management and Level 5 in Leadership and Management.


The most rewarding part of Vilma’s role is being able to make a difference in residents’ lives. Allowing them to maintain their independence whilst they continue to take part in daily activities they enjoyed before moving into the home.


The reason Vilma chose the care industry for her career was to utilise her nursing degree, helping others has always been second nature to her.


Vilma has two special fond memories from her years working in care. The first was when her home took part in an Oxford University trial for a therapeutic robotic seal called ‘Paro’ which has proven to have positive effects on the lives of residents living with dementia. This was covered in the local press and now the Trust has purchased two Paro seals, thanks to the success of the trial. The second one was when Vilma took some of her residents to watch team members take part in a skydive to raise money for a minibus for the home.


In Vilma’s spare time, she enjoys gardening, going out for coffees, travelling, and spending time with family. She also enjoys a fast sports car!


Hannah

Hannah Hussain

Job Title: Admin Assistant

Joined: 2016

Hannah joined OSJCT in 2016 as a carer at Isis House Care Home, which gave her valuable insight into the care sector and confirmed her passion for a career in care. In 2018, she transitioned to an administrative assistant role, which she has now enjoyed for six years. She finds it fulfilling, as the role is always dynamic and offers opportunities for growth and development within the care sector.


Outside of work, Hannah enjoys spending time with family and friends. She is also a professional makeup artist and loves helping others by doing their makeup.


Rachel

Rachel Smith

Job Title: Activities Coordinator

Joined: 2020

Rachel Smith, who joined the Trust in 2020, is an Activities Coordinator at Isis House. She had previously worked as an Estate Agent and wanted a change in career. Rachel loves bringing a smile to residents’ faces on a daily basis. Rachel feels her job is rewarding and challenging and goes home feeling she has made a difference to people’s lives. She said, “I love my job and I’m looking forward to spending many more years making a difference.”


Sirlene

Sirlene Heenan

Job Title: Admin Assistant

Joined: 2005

Sirlene began her career in the care sector as a carer at Glebe House in 2005 before transferring to Isis House in 2006. Over the years, she has developed a deep passion for providing the best possible care for the elderly, which aligns with OSJCT’s ethos. She has learned a great deal from the wisdom of the elderly and feels fortunate to have met many wonderful residents, as well as to have worked alongside dedicated and passionate colleagues.


In 2015, Sirlene became an administration assistant at Isis House, a role she enjoys for the regular contact it provides with residents and their families. Originally from Brazil with a professional background in banking, she moved to the UK in 2003 with her English husband.


Outside of work, Sirlene enjoys traveling, reading, walking in nature, and tending to her plants.