Isis House Care Centre

Cornwallis Road, Donnington, Oxford OX4 3NH
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9.7 134 Reviews
  • Isis House Care Centre, Oxford
Isis Care and Retirement Centre is registered for eighty residents and offers a team of skilled and friendly carers, able to provide residential, early-stage dementia, respite and intermediate care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of an active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Isis House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Vilma Collaku (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Isis House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,470 – £1,560
    • Self-Funded Nursing Care £1,938 – £1,938
    • Self-Funded Nursing Dementia Care £1,938 – £1,938
    • RESPITE Self-Funded Residential Care £1,585 – £1,695
    • RESPITE Self-Funded Nursing Care £2,093 – £2,093
    • RESPITE Self-Funded Nursing Dementia Care £2,093 – £2,093

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Isis House Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Isis House Care Centre Reviews (134)

Total of 134, showing 61-80
9.7

Isis House Care Centre has a Review Score of 9.7 (9.722) out of 10, based on 34 reviews in the last 2 years. Over all time Isis House Care Centre has 134 reviews.

Overall Experience

  • 103
  • 30
  • 1
  • 0
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Date Published

134
11
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34
100

Review from A G (Resident) published on 4 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy here it is so nice, clean and friendly and the food is good.

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Review from M M (Respite Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my arrival at Isis for respite care after spells in Hospital in Oxford following an injury where I recovered, I was welcomed and left alone in quietness with a cup of tea for some time, luggage unpacked. I felt frightened/intimidated as the carers stood at the end of the bed and seemed to tease me
as I tried to articulate something about my belongings.
After that, I experienced only kindness from the carers and I settled down and enjoyed good conversations with many of them, I had misunderstood some formerly.
Grateful to have laundry washed and ironed daily and given a Rollator.
The food was good, activities interesting and garden walks with carers including visits to Badger setts and I was grateful to be able to attend remotely a family thanksgiving service on a senior carers laptop. Also thankful to have visits from my family members and friends. I had a visit from a local GP
Noise/sleep; The thin walls and ceiling meant I could hear the noises from other residents and carers through walls and ceiling (the latter from patients on the floor above). This affected my sleep adversely.

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Review from S M (Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Inspired cooking, simple homely food utterly delicious.

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Review from John M (Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider the quality of the accommodation, the excellence of the food and the attitude and care from the staff to be outstanding. Although I am glad to be going home, I know I shall miss all the wonderful care etc I have received.

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Review from A H (Daughter of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only in the Isis Care and Retirement Centre for the last two weeks of his life and had to be in isolation for almost the entire time, therefore, I am unable to comment fully below. However, we were informed about his condition and medical treatment (permission for covid jab, anti-biotics no
longer taken, details of a fall) and we felt fully satisfied that dad's needs were met and he was safe. The staff were always friendly and sensitive during phone conversations.

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Review from B S (Wife of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was within days of dying, so the RGN said I should not wait one week before visiting again. I, therefore, arranged to go three days later when the manager saw me in the hallway, fortunately after my visit. She told me brusquely I shouldn't have come as I'd also visited earlier the same week.
When I explained it had been arranged by the kind RGN
she said "we have many end-of-life patients like your husband, and I'm the
manager here" then stalked off. I was very shocked and upset. A
receptionist was witness to this conversation. The manager's attitude was
inexcusable, notwithstanding the Covid-19 situation. My husband sadly died three days later.

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Review from Karen S (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I walked through the door I knew immediately that the Isis Care Home was where I wanted my Dad to live. We arrived without an appointment, they showed us around straight away. The carers treated my dad with loving care and attention, with dignity and compassion. Honeysuckle ward was extremely clean,
excellent food. The nurses are fantastic making sure he was comfortable unitl the very end, allowing me to sleep next to him for his last two nights, providing me with a reclining chair and anything I wished. Above and beyond. I will never forget them.

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Review from M J (Wife of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my husbands stroke, I could no longer look after him at home. The Isis Care home provided my husband with the best care other than myself could have provided. I became very close to the carers. The work they do is incredible. They showed my husband respect and compassion, never losing his dignity.
The Honey Suckle ward is extremely clean and friendly. Individual carers and nurses going to exceptional lengths. A wonderful group of people.

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Review from Godfrey W (Son of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints on home.

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Review from K B (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice and friendly place to come to visit my dad. Easy to talk to people if any problems and always willing to help.

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Review from R M (Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay was for five days. I received a warm, smiling welcome at reception. My room was totally adequate, with an ensuite that served my needs. I arrived at Isis from hospital and had absolutely no toiletries whatsoever. They found some for me. The staff were caring and called you by your first name.
The food was great at all times. However, the staff worked hard and I felt there should have been more of them. Thank you all for the support for my stay.

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Review from A B (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in this unit is exceptional, sometimes in difficult circumstances when patients are confused. All staff are caring and helpful and knowledgeable, which I found useful and very necessary. The unit is special in that it allows both relative and patient to not feel rushed into going home and this
is a huge plus. Thank you to you all!

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Review from P F (Daughter of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was in Camillia, following a fall, which broke her hip, to learn to walk again. I cannot praise the lovely people who work here enough - so caring and thoughtful. Isis itself is light and airy, spotlessly clean. Good meals with a variety of choice and many activities for people ot join in.
Thank you very much to everyone who help my mother in her recovery.

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Review from E M (Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was of a consistently high standard. Staff were respectful and always cheerful. An extremely pleasant atmosphere, staff always willing to help.

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Review from D M (Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a good experience, but staff could have been more understanding that it was the pain that made me reluctant and not me being awkward. It would have been good to have a vegetarian option on the menu.

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Review from Stuart B (Son of Resident) published on 30 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in the Isis from 14th April to 29th May 2019. His stay was very successful and he improved greatly due to the magnificent staff. The food was very good and he ate the lot, something he wasn't doing at home. He did not want to leave. Since he has been home with carers 3 x day he has deteriorated.
He needs to be back there urgently which I have told his 'hart' team. Lets hope!

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Review from Margaret T (Wife of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Isis for four weeks. Isis is like a hotel the food is brilliant and the home is easy to get to. The staff are lovely and very good. All my husband's needs are met and I have peace of mind.

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Review from Keith J (Husband of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional organisation.
The approach and dedication shown by all the staff was of the highest order.
My sincere thanks to you all.

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Review from Wendy C (Respite Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I did not use the facility to its full capacity. As I have a stoma and urine problem the toilet etc were very good. It was all very clean and nursing staff are very caring. The rooms are sufficient for old age and the heating is sufficient and very comfortable. I didn't find out about the diabetic clinic
for feet until too late (need looking at regularly). I thought I knew Oxford but I did not know about this place until I stepped inside. Need more places like it.

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Review from C L (Daughter of Resident) published on 17 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother - in her 80's - was discharged from hospital to Isis House (Camellia Ward). The staff, from the nurses and carers to reception staff (even the chef, who kindly let me in one day) could not be kinder or more welcoming to the resident/patient and their families. My mum has been treated as an
individual from the word go - despite her initial confusion - with kindness and respect, and the hands-on caring and nursing has been wonderful. A truly marvellous team, to whom we are all very grateful - we can't recommend them enough!

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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Isis House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Isis House Care Centre is calculated as follows: ( (296 Excellents x 5) + (71 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 385 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Isis House Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (4)

Vilma

Vilma Collaku

Job Title: Home Manager

Vilma Collaku is the Home Manager at Isis Care Centre. She joined the Trust in 2010 and has worked in the care industry for over 10 years. Vilma started as a Carer and her hard work and determination has led her to become Home Manager. Vilma has a BSc in Nursing, Level 3 in Health and Social Care, Children and Young Peoples Services Adult Management and Level 5 in Leadership and Management.


The most rewarding part of Vilma’s role is being able to make a difference in residents’ lives. Allowing them to maintain their independence whilst they continue to take part in daily activities they enjoyed before moving into the home.


The reason Vilma chose the care industry for her career was to utilise her nursing degree, helping others has always been second nature to her.


Vilma has two special fond memories from her years working in care. The first was when her home took part in an Oxford University trial for a therapeutic robotic seal called ‘Paro’ which has proven to have positive effects on the lives of residents living with dementia. This was covered in the local press and now the Trust has purchased two Paro seals, thanks to the success of the trial. The second one was when Vilma took some of her residents to watch team members take part in a skydive to raise money for a minibus for the home.


In Vilma’s spare time, she enjoys gardening, going out for coffees, travelling, and spending time with family. She also enjoys a fast sports car!


Hannah

Hannah Hussain

Job Title: Admin Assistant

Joined: 2016

Hannah joined OSJCT in 2016 as a carer at Isis House Care Home, which gave her valuable insight into the care sector and confirmed her passion for a career in care. In 2018, she transitioned to an administrative assistant role, which she has now enjoyed for six years. She finds it fulfilling, as the role is always dynamic and offers opportunities for growth and development within the care sector.


Outside of work, Hannah enjoys spending time with family and friends. She is also a professional makeup artist and loves helping others by doing their makeup.


Rachel

Rachel Smith

Job Title: Activities Coordinator

Joined: 2020

Rachel Smith, who joined the Trust in 2020, is an Activities Coordinator at Isis House. She had previously worked as an Estate Agent and wanted a change in career. Rachel loves bringing a smile to residents’ faces on a daily basis. Rachel feels her job is rewarding and challenging and goes home feeling she has made a difference to people’s lives. She said, “I love my job and I’m looking forward to spending many more years making a difference.”


Sirlene

Sirlene Heenan

Job Title: Admin Assistant

Joined: 2005

Sirlene began her career in the care sector as a carer at Glebe House in 2005 before transferring to Isis House in 2006. Over the years, she has developed a deep passion for providing the best possible care for the elderly, which aligns with OSJCT’s ethos. She has learned a great deal from the wisdom of the elderly and feels fortunate to have met many wonderful residents, as well as to have worked alongside dedicated and passionate colleagues.


In 2015, Sirlene became an administration assistant at Isis House, a role she enjoys for the regular contact it provides with residents and their families. Originally from Brazil with a professional background in banking, she moved to the UK in 2003 with her English husband.


Outside of work, Sirlene enjoys traveling, reading, walking in nature, and tending to her plants.