Very clean. Very friendly staff. Very helpful. My neighbour seems very happy to be here. Thank you
M D (Friend of Resident)
The staff work very hard and never lose their smile. The care given is excellent
A L (Resident)
I can honestly say that my mum's care has been excellent. The staff are kind and caring
E H (Son of Resident)
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Isis House Care Centre has a Review Score of 9.7 (9.722) out of 10, based on 34 reviews in the last 2 years. Over all time Isis House Care Centre has 134 reviews.
Review from Ken F (Resident) published on 25 April 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Shagufta K (Daughter-in-law of Resident) published on 23 March 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Activities
Management
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Value for Money
Review from Carole N (Daughter of Resident) published on 10 March 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Ken & Eileen (Daughter of Resident) published on 12 February 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from Bevin G (Son of Resident) published on 22 January 2016
Submitted via Website •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
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Value for Money
Review from Lynn M (Daughter of Resident) published on 22 October 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from Jane S (Daughter of Resident) published on 26 August 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
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Value for Money
Review from Catherine M (Daughter of Resident) published on 25 August 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from Caron H (Daughter of Resident) published on 19 August 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
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Value for Money
Review from Mary B (Friend of Resident) published on 19 August 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from Doreen D (Resident) published on 18 August 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Ivana Pavlova, Home Manager at Isis House Care Centre
Thank you for your review. I am sorry that your tea isn’t as hot as you would like and will make sure this is addressed in the afternoon round. Please don’t hesitate to talk to me, or any member of the team, about any other concerns you may have.”
Facilities
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Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Clivia P (Resident) published on 14 August 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from Eric J (Husband of Resident) published on 12 August 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
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Value for Money
Review from Patricia P (Resident) published on 12 August 2015
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.722) out of 10 for Isis House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.722 for Isis House Care Centre is calculated as follows: ( (296 Excellents x 5) + (71 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 385 Ratings = 4.722
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Isis House Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Sep 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Vilma Collaku is the Home Manager at Isis Care Centre. She joined the Trust in 2010 and has worked in the care industry for over 10 years. Vilma started as a Carer and her hard work and determination has led her to become Home Manager. Vilma has a BSc in Nursing, Level 3 in Health and Social Care, Children and Young Peoples Services Adult Management and Level 5 in Leadership and Management.
The most rewarding part of Vilma’s role is being able to make a difference in residents’ lives. Allowing them to maintain their independence whilst they continue to take part in daily activities they enjoyed before moving into the home.
The reason Vilma chose the care industry for her career was to utilise her nursing degree, helping others has always been second nature to her.
Vilma has two special fond memories from her years working in care. The first was when her home took part in an Oxford University trial for a therapeutic robotic seal called ‘Paro’ which has proven to have positive effects on the lives of residents living with dementia. This was covered in the local press and now the Trust has purchased two Paro seals, thanks to the success of the trial. The second one was when Vilma took some of her residents to watch team members take part in a skydive to raise money for a minibus for the home.
In Vilma’s spare time, she enjoys gardening, going out for coffees, travelling, and spending time with family. She also enjoys a fast sports car!
Job Title: Admin Assistant
Joined: 2016
Hannah joined OSJCT in 2016 as a carer at Isis House Care Home, which gave her valuable insight into the care sector and confirmed her passion for a career in care. In 2018, she transitioned to an administrative assistant role, which she has now enjoyed for six years. She finds it fulfilling, as the role is always dynamic and offers opportunities for growth and development within the care sector.
Outside of work, Hannah enjoys spending time with family and friends. She is also a professional makeup artist and loves helping others by doing their makeup.
Job Title: Activities Coordinator
Joined: 2020
Rachel Smith, who joined the Trust in 2020, is an Activities Coordinator at Isis House. She had previously worked as an Estate Agent and wanted a change in career. Rachel loves bringing a smile to residents’ faces on a daily basis. Rachel feels her job is rewarding and challenging and goes home feeling she has made a difference to people’s lives. She said, “I love my job and I’m looking forward to spending many more years making a difference.”
Job Title: Admin Assistant
Joined: 2005
Sirlene began her career in the care sector as a carer at Glebe House in 2005 before transferring to Isis House in 2006. Over the years, she has developed a deep passion for providing the best possible care for the elderly, which aligns with OSJCT’s ethos. She has learned a great deal from the wisdom of the elderly and feels fortunate to have met many wonderful residents, as well as to have worked alongside dedicated and passionate colleagues.
In 2015, Sirlene became an administration assistant at Isis House, a role she enjoys for the regular contact it provides with residents and their families. Originally from Brazil with a professional background in banking, she moved to the UK in 2003 with her English husband.
Outside of work, Sirlene enjoys traveling, reading, walking in nature, and tending to her plants.
