We have taken our mum for walks in the grounds which are really lovely
Diane J (Daughter of Resident)
clean, comfortable rooms, each with its own wet room, and the pleasant social areas
Christine N (Wife of Resident)
treated with love and kindness, eating nutritious healthy food, singing and dancing
Guy H (Son of Resident)
Fees are subject to an assessment of individual needs.
No restrictions, encouraged to eat with residence if arriving for meal times.
26 free parking space available
St Katharine's House has a Review Score of 9.6 (9.567) out of 10, based on 21 reviews in the last 2 years. Over all time St Katharine's House has 80 reviews.
Review from Diane J (Daughter of Resident) published on 31 August 2023
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Reply from Chante Woodley, Marketing Coordinator at St Katharine's House
Thank you for taking the time to provide a review for St Katherine's House! We will relay your lovely message to the team. We strive for the best care and well-being of all our residents.
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Review from Eve R (Wife of Resident) published on 7 February 2023
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Review from Vivienne H (Daughter of Resident) published on 7 February 2023
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Review from Margart W (Respite Resident) published on 6 February 2023
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Review from D C (Brother of Resident) published on 26 January 2023
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Review from S W (Daughter of Resident) published on 16 January 2023
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Review from Jenny W (Daughter of Resident) published on 26 December 2022
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Review from Suzanne T (Daughter of Resident) published on 19 December 2022
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Review from Graham L (Son of Resident) published on 12 December 2022
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Review from P W (Husband of Resident) published on 2 August 2022
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Review from Duncan J (Son of Resident) published on 10 May 2022
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Review from T F (Resident) published on 20 April 2022
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Review from M H (Daughter of Resident) published on 20 January 2022
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Review from H F (Daughter of Resident) published on 4 January 2022
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Review from Karen A (Daughter of Resident) published on 2 August 2021
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Review from Colin J (Son of Resident) published on 30 June 2021
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Reply from Rachel, Marketing Manager at St Katharine's House
Thank you so much for taking the time to provide feedback. We are delighted that our fantastic team at St Katharine's have helped to provide a vibrant environment for your Mum and Dad to enjoy together.
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Review from Moira M (Wife of Resident) published on 4 May 2021
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Review from J S (Son of Resident) published on 27 April 2021
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Reply from Jemar Legister, Marketing Associate at St Katharine's House
Thank you for taking the time out to leave such a positive review. We are happy to hear that you are happy with the quality of care and service provided at St Katharine's House. Thank you, and stay safe.
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Review from Brian S (Husband of Resident) published on 3 December 2020
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Reply from Sym Jaj, Senior Marketing Executive at St Katharine's House
Thank you for your kind review. The measures that we are taking are in the best interests of each of our residents and staff; and we sincerely appreciate your support. Wishing you well.
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Review from Phillipa S (Daughter of Resident) published on 9 October 2020
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Reply from Alison Foreman, Director of Sales and Marketing at St Katharine's House
Thank you for your wonderful review and your feedback on the team at the home. Everyone works so hard to ensure that the residents have the best of everything, it is good to see their hard work recognised. Keeping our resident safe, well and happy is the key to ensuring they can face this difficult time.
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The Review Score of 9.6 (9.567) out of 10 for St Katharine's House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.567 for St Katharine's House is calculated as follows: ( (175 Excellents x 5) + (41 Goods x 4) + (23 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 245 Ratings = 4.567
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Katharine's House is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Mar 2023
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 13 Mar 2025
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Job Title: Care Home Manager
Joined: 2018
Seung Ping has been the manager of St Katharine’s Care Home since 2018. She aims to develop the team while transmitting Gold Care Homes's core values to each individual to build a strong foundation and continually improve the quality of care they provide.
Seung has been able to enhance her leadership capabilities and has allowed her to learn from her staff, residents, and their families. The role is highly dynamic which means every day brings forth new challenges allowing the team at St Katharine's to adapt and improve over time.