We have taken our mum for walks in the grounds which are really lovely
Diane J (Daughter of Resident)
clean, comfortable rooms, each with its own wet room, and the pleasant social areas
Christine N (Wife of Resident)
treated with love and kindness, eating nutritious healthy food, singing and dancing
Guy H (Son of Resident)
Fees are subject to an assessment of individual needs.
No restrictions, encouraged to eat with residence if arriving for meal times.
26 free parking space available
St Katharine's House has a Review Score of 9.6 (9.567) out of 10, based on 21 reviews in the last 2 years. Over all time St Katharine's House has 80 reviews.
Review from Douglas O (Resident) published on 7 October 2020
Submitted via Postal Card •
Report
Reply from Alison Foreman, Director of Sales and Marketing at St Katharine's House
Thank you very much for your wonderful review. I am very glad to hear that you are able to report that 'the service and the care could not be better'. Everyone will be very pleased to know.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon C (Daughter of Resident) published on 10 July 2020
Submitted via Website •
Report
Reply from Alison Foreman, Director of Sales and Marketing at St Katharine's House
Thank you very much for taking the time and trouble to post a review about St Katherine's Care Home. Yes, you are right, the team are spot on and really showed both concern and ingenuity to ensure that the residents were safe, well, protected and happy during the recent lockdown period. Thank you also for raising awareness that there are many care homes who were thankfully untouched by the virus. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue W (Daughter of Resident) published on 10 July 2020
Submitted via Website •
Report
Reply from Alison Foreman, Director of Sales and Marketing at St Katharine's House
Thank you for reviewing St Katherine's. A 5* review is wonderful and very much appreciated by all. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephen S (Regular Volunteer) published on 19 June 2020
Submitted via Website •
Report
Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House
Thank you for your wonderful thoughtful comment, we really appreciate the kindness you have shown our home, and are equally pleased that you have great things to say about our staff and describe our care home has 'one big family'. We're wishing you the best, stay safe!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hilary P (Daughter of Resident) published on 3 June 2020
Submitted via Website •
Report
Reply from Sym Jaj, Senior Marketing Executive at St Katharine's House
Hi Hilary, thank you for taking the time to leave us a review despite the difficult time you are going through. Firstly we'd like to say we are so sorry for your loss. It's lovely to hear that our amazing team at St Katharine's were able to make your mother comfortable.
Sending kind thoughts and our condolences to you and your family. Stay safe.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin P (Son of Resident) published on 16 April 2020
Submitted via Website •
Report
Reply from Sym Jaj, Senior Marketing Executive at St Katharine's House
Hi Kevin, it's always lovely to hear that we have happy residents and family members. We are so glad that your mum has settled in well and enjoying the meals. Thank you for taking the time to leave us a positive review; I will share this with the team.
We hope you stay safe and well.
Kind regards,
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Glenn S (Son of Resident) published on 14 April 2020
Submitted via Website •
Report
Reply from Sym Jaj, Senior Marketing Executive at St Katharine's House
Dear Glenn, thank you for your very kind review. I'm sorry to hear about your father's health, we understand how difficult this can be for families. I'm glad that he is in good hands now at St Katharine's. We hope that his time with us is more than pleasant.
Thank you again, take care and stay safe.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P G (Husband of Resident) published on 7 February 2020
Submitted via Postal Card •
Report
Reply from Melissa Lawerence, Marketing Coordinator at St Katharine's House
Hello and thank you for your very kind feedback - it is much appreciated!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J A (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card •
Report
Reply from Melissa Lawerence, Marketing Coordinator at St Katharine's House
Thank you for your incredible feedback regarding food, our team and our response to incidents/injuries, it's valuable feedback - we appreciate your kind remarks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janis G (Daughter of Resident) published on 29 January 2020
Submitted via Website •
Report
Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House
That's wonderful to hear, thank you for your kind feedback. We're delighted that you can't fault the care, and that your mother is enjoying her time with us - Many thanks!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M W (Daughter of Resident) published on 28 January 2020
Submitted via Website •
Report
Reply from Melissa Lawerence, Marketing Coordinator at St Katharine's House
That's incredible, thank you for your feedback, we're glad she's enjoying her time with us. We all know how valuable it is to have a pet with you whilst being in care - we're happy we could help - Best regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C W (Granddaughter of Resident) published on 6 January 2020
Submitted via Postal Card •
Report
Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House
Hello and thank you for your very kind review. We're pleased to hear that your grandad is enjoying his time with us, much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P S (Brother of Resident) published on 18 December 2019
Submitted via Postal Card •
Report
Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House
Fantastic to hear! We're really pleased with your response to our care home!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C S (Sister-in-law of Resident) published on 12 December 2019
Submitted via Postal Card •
Report
Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House
Thank you very much for your extremely kind review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maria B (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card •
Report
Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House
Absolutely lovely. We're glad your experience at St Katharine's is a positive one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Oliver G (Husband of Resident) published on 28 November 2019
Submitted via Postal Card •
Report
Reply from Melissa Lawerence, Marketing Coordinator at St Katharine's House
That's really great to hear. Thank you very much for your kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R B (Friend of Resident) published on 25 November 2019
Submitted via Postal Card •
Report
Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House
Hello and thank you for your review. Thank you for your kind words. Best regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carole W (Resident) published on 25 November 2019
Submitted via Postal Card •
Report
Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House
Thank you for your kind review, we're glad that you are enjoying your time with us. Best Wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P L (Husband of Resident) published on 22 November 2019
Submitted via Postal Card •
Report
Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House
Thank you for your kind review. We're happy that our staff have assisted you well. With resident and relative meetings, we're hoping to get more ideas concerning food choices.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N F (Nephew of Resident) published on 22 November 2019
Submitted via Postal Card •
Report
Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House
Wonderful, thank you for your very kind comment, we appreciate your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.567) out of 10 for St Katharine's House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.567 for St Katharine's House is calculated as follows: ( (175 Excellents x 5) + (41 Goods x 4) + (23 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 245 Ratings = 4.567
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Katharine's House is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Mar 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 13 Mar 2025
We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.
Loading
Loading events
Job Title: Care Home Manager
Joined: 2018
Seung Ping has been the manager of St Katharine’s Care Home since 2018. She aims to develop the team while transmitting Gold Care Homes's core values to each individual to build a strong foundation and continually improve the quality of care they provide.
Seung has been able to enhance her leadership capabilities and has allowed her to learn from her staff, residents, and their families. The role is highly dynamic which means every day brings forth new challenges allowing the team at St Katharine's to adapt and improve over time.