St Katharine's House

Ormond Road, Wantage OX12 8EA
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9.6 81 Reviews
  • St Katharine's House, Wantage
St Katharine’s House Care Home in the heart of Wantage, offers skilled and compassionate 24 hour care and support for older adults with residential, dementia and nursing needs.

Part of the multi-award winning Gold Care Homes group, St Katharine's House has all the features you would expect to enable residents to live well. Spacious lounges and dining facilities are complemented by a hair salon, a games area and a cafe area where residents, their families and guests can view the frequent wildlife that visit the extensive 5-acre grounds. Bedrooms offer ensuite facilities, promoting independence and a dedicated activities team arrange a programme of activities, entertainment, events and outings that ensure there is something to suit everyone.

Led by highly a experienced and passionate General Manager who has been at the home since 2018, the team go above and beyond every day to ensure every one of their residents receives the care they deserve.

A warm welcome is promised, so if you are looking for care for a loved one, contact the friendly team at St Katharine's House today to see how they can help.

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Care Provided by St Katharine's House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Seema Thomas (Home Manager)
  • Admission Criteria
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (84)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011
    • Number of floors: 2

Funding & Fees Guide for St Katharine's House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,500
    • Self-Funded Residential Dementia Care £1,500 – £1,500
    • Self-Funded Nursing Care £1,600 – £1,600
    • Self-Funded Nursing Dementia Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Nursing Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,800

  • Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact St Katharine's House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions, encouraged to eat with residence if arriving for meal times.


  • Parking

  • 26 free parking space available


St Katharine's House Reviews (81)

Total of 81, showing 41-60
9.6

St Katharine's House has a Review Score of 9.6 (9.588) out of 10, based on 22 reviews in the last 2 years. Over all time St Katharine's House has 81 reviews.

Overall Experience

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  • 28
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Date Published

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Review from Phillipa S (Daughter of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved to St Katharine's and it has been a really positive experience for her and for us. Mum tells us regularly how kind the staff are and how much she enjoys the food. The activities team do a fantastic job and it is really heartwarming to see the photos on Facebook of her enjoying
herself at a time when we can’t visit her because of the coronavirus restrictions and to know that she is safe and well looked after. I wouldn’t hesitate in recommending St Katharine's. Thank you for your care.

Reply from Alison Foreman, Director of Sales and Marketing at St Katharine's House

Thank you for your wonderful review and your feedback on the team at the home. Everyone works so hard to ensure that the residents have the best of everything, it is good to see their hard work recognised. Keeping our resident safe, well and happy is the key to ensuring they can face this difficult time.


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Review from Douglas O (Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to St Katherine's House in September 2020 but knew St Katherines' well as my wife was resident in the nursing unit. Now I am residing in here as well. The service and care could not be better!

Reply from Alison Foreman, Director of Sales and Marketing at St Katharine's House

Thank you very much for your wonderful review. I am very glad to hear that you are able to report that 'the service and the care could not be better'. Everyone will be very pleased to know.


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Review from Sharon C (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been at St Katharine's for 4 years now. I have always been happy with the way she has been looked after.
The staff are very friendly and helpful. They always have a chat with you and ask how you are.
From what I have seen of the food, it always looks good.
During the current pandemic,
the staff have gone above and beyond to keep the residents safe and well. The fact that they locked down earlier than a lot of other care homes and have not had one single case of Covid-19 speaks volumes.
The activities team have been amazing and have had some great ideas!
Thank you all for your care.

Reply from Alison Foreman, Director of Sales and Marketing at St Katharine's House

Thank you very much for taking the time and trouble to post a review about St Katherine's Care Home. Yes, you are right, the team are spot on and really showed both concern and ingenuity to ensure that the residents were safe, well, protected and happy during the recent lockdown period. Thank you also for raising awareness that there are many care homes who were thankfully untouched by the virus. Kind regards.


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Review from Sue W (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been looked after very well. I am very pleased with the care. I would recommend St Katherine's. Everyone is very friendly and helpful. Her room is lovely and clean and tidy and has a lovely view.

Reply from Alison Foreman, Director of Sales and Marketing at St Katharine's House

Thank you for reviewing St Katherine's. A 5* review is wonderful and very much appreciated by all. Kind regards.


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Review from Stephen S (Regular Volunteer) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well my experience of this home is nothing but great, I have helped out for the past four to five years, maybe more. For most of the time I have helped with there summer fete, but this last few months with the home being in full lockdown, I have helped when they have put their hand out to ask if someone
could find XYZ for the home. And nine times out of ten I have found what they needed. As a home I am so pleased they have up to now stayed free of this virus. And hopefully will stay free. And when things change we can get back to helping more on-site. The staff are second to none, some of them think at times, more of the residents than their own health. Is this a good thing or a bad thing, I don’t know but I sure know they make everyone feel like family and treat everyone like family, be it staff, family members of the residents or the residents. The place is one big family, if I ever need to go into a home I hope I get a place like this.
Stay safe all and we see you all soon.

Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House

Thank you for your wonderful thoughtful comment, we really appreciate the kindness you have shown our home, and are equally pleased that you have great things to say about our staff and describe our care home has 'one big family'. We're wishing you the best, stay safe!


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Review from Hilary P (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to this home 3 months ago during the week of Lockdown. Her health was not good and she had dementia and was not the easiest resident to care for. She passed away this week. During her short stay there in extreme circumstances, I was able to speak to her on the phone and have Skype calls. She
seemed very content and said it was a lovely place, she also said the food was really good. The nurses and staff kept me well informed and were always polite and kind. I can only thank them for the care and attention they gave my mother.

Reply from Sym Jaj, Senior Marketing Executive at St Katharine's House

Hi Hilary, thank you for taking the time to leave us a review despite the difficult time you are going through. Firstly we'd like to say we are so sorry for your loss. It's lovely to hear that our amazing team at St Katharine's were able to make your mother comfortable.
Sending kind thoughts and our condolences to you and your family. Stay safe.


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Review from Kevin P (Son of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in for respite just over a week ago. Has settled very well and is certainly enjoying the company of others and, by her account, the food which is both plentiful and of good quality. Plenty of activities to keep her occupied and entertained.

Reply from Sym Jaj, Senior Marketing Executive at St Katharine's House

Hi Kevin, it's always lovely to hear that we have happy residents and family members. We are so glad that your mum has settled in well and enjoying the meals. Thank you for taking the time to leave us a positive review; I will share this with the team.


We hope you stay safe and well.


Kind regards,


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Review from Glenn S (Son of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff at St Katharine's for their support and kindness during a difficult time. My father was in the hospital, and due to circumstances beyond our control, we were unable to assist him. The customer relations manager and her team were very helpful and practical. They arranged
Dad's transfer to the home while providing us with reassurance and up to date information. Dad has settled into the home well, and we can only praise St Katharine's staff for their dedication and help.

Reply from Sym Jaj, Senior Marketing Executive at St Katharine's House

Dear Glenn, thank you for your very kind review. I'm sorry to hear about your father's health, we understand how difficult this can be for families. I'm glad that he is in good hands now at St Katharine's. We hope that his time with us is more than pleasant.
Thank you again, take care and stay safe.


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Review from P G (Husband of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been here for one week.
Her carers are friendly and efficient.

Reply from Melissa Lawerence, Marketing Coordinator at St Katharine's House

Hello and thank you for your very kind feedback - it is much appreciated!


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Review from J A (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your team are very caring. Mum's needs seem to be getting larger as she is no longer mobile. The food provided always looks very good. Mum has had a few falls and urine infections but they are dealt with as soon as possible. I am very happy with her being at St Katherine's House.

Reply from Melissa Lawerence, Marketing Coordinator at St Katharine's House

Thank you for your incredible feedback regarding food, our team and our response to incidents/injuries, it's valuable feedback - we appreciate your kind remarks.


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Review from Janis G (Daughter of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We got in touch with St Katherine's for respite care for Mum when she was extremely unwell with dehydration. They were extremely compassionate and helpful to us when we were in a situation that we were finding difficult to deal with. Every one of the staff has been so kind and caring toward Mum and
ourselves. We could not fault the care she is receiving and she is very happy there.

Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House

That's wonderful to hear, thank you for your kind feedback. We're delighted that you can't fault the care, and that your mother is enjoying her time with us - Many thanks!


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Review from M W (Daughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly cannot thank all the staff enough. We were so worried about Mum going into a care home but they have not only cared for her, she has a new lease of life. She’s smiling again, she genuinely loves being there. On top of that, she has her dog with her too. They have made it feel like a family.
There is not one negative thing I can say. Thank you so much.

Reply from Melissa Lawerence, Marketing Coordinator at St Katharine's House

That's incredible, thank you for your feedback, we're glad she's enjoying her time with us. We all know how valuable it is to have a pet with you whilst being in care - we're happy we could help - Best regards.


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Review from C W (Granddaughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great care is given to my grandad. Such a variety of activities that my grandad really enjoys, for example, day trips to Millets, Sea Side etc. All the staff are lovely and friendly always happy to help.

Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House

Hello and thank you for your very kind review. We're pleased to hear that your grandad is enjoying his time with us, much appreciated.


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Review from P S (Brother of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care home ever.

Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House

Fantastic to hear! We're really pleased with your response to our care home!


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Review from C S (Sister-in-law of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are extremely good and helpful. I recommend them to anyone.

Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House

Thank you very much for your extremely kind review.


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Review from Maria B (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and helpful. Very relaxed and cosy atmosphere. Seems a very caring place.

Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House

Absolutely lovely. We're glad your experience at St Katharine's is a positive one.


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Review from Oliver G (Husband of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find St Katherine's excellent in all respects. The care my wife receives from everyone at the home is first class. The help I receive is marvellous and my daughter is very pleased.

Reply from Melissa Lawerence, Marketing Coordinator at St Katharine's House

That's really great to hear. Thank you very much for your kind words.


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Review from R B (Friend of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting a very close friend with dementia, it is so comforting to meet such caring staff who always know who our friend is. Very cosy, friendly atmosphere and always a member of staff to call on. Only criticism would be the size of the room compared to other (more modern) care homes.

Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House

Hello and thank you for your review. Thank you for your kind words. Best regards.


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Review from Carole W (Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here is great, I enjoy the staff, great help, can't do enough for me, good cakes, fresh with tea in the afternoon.

Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House

Thank you for your kind review, we're glad that you are enjoying your time with us. Best Wishes.


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Review from P L (Husband of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home manager and team, nursing staff, carers, cleaners at St Luke's are all very helpful they listen.
The laundry needs improving, the midday meal is ok but supper leaves a lot to be desired.

Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House

Thank you for your kind review. We're happy that our staff have assisted you well. With resident and relative meetings, we're hoping to get more ideas concerning food choices.


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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for St Katharine's House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for St Katharine's House is calculated as follows: ( (187 Excellents x 5) + (41 Goods x 4) + (23 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 257 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Katharine's House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Seung Ping Riggs

Seung Ping Riggs

Job Title: Care Home Manager

Joined: 2018

Seung Ping has been the manager of St Katharine’s Care Home since 2018. She aims to develop the team while transmitting Gold Care Homes's core values to each individual to build a strong foundation and continually improve the quality of care they provide.


Seung has been able to enhance her leadership capabilities and has allowed her to learn from her staff, residents, and their families. The role is highly dynamic which means every day brings forth new challenges allowing the team at St Katharine's to adapt and improve over time.