St Katharine's House

Ormond Road, Wantage OX12 8EA
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9.6 81 Reviews
  • St Katharine's House, Wantage
St Katharine’s House Care Home in the heart of Wantage, offers skilled and compassionate 24 hour care and support for older adults with residential, dementia and nursing needs.

Part of the multi-award winning Gold Care Homes group, St Katharine's House has all the features you would expect to enable residents to live well. Spacious lounges and dining facilities are complemented by a hair salon, a games area and a cafe area where residents, their families and guests can view the frequent wildlife that visit the extensive 5-acre grounds. Bedrooms offer ensuite facilities, promoting independence and a dedicated activities team arrange a programme of activities, entertainment, events and outings that ensure there is something to suit everyone.

Led by highly a experienced and passionate General Manager who has been at the home since 2018, the team go above and beyond every day to ensure every one of their residents receives the care they deserve.

A warm welcome is promised, so if you are looking for care for a loved one, contact the friendly team at St Katharine's House today to see how they can help.

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Care Provided by St Katharine's House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Seema Thomas (Home Manager)
  • Admission Criteria
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (84)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011
    • Number of floors: 2

Funding & Fees Guide for St Katharine's House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,500
    • Self-Funded Residential Dementia Care £1,500 – £1,500
    • Self-Funded Nursing Care £1,600 – £1,600
    • Self-Funded Nursing Dementia Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Nursing Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,800

  • Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact St Katharine's House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions, encouraged to eat with residence if arriving for meal times.


  • Parking

  • 26 free parking space available


St Katharine's House Reviews (81)

Total of 81, showing 61-80
9.6

St Katharine's House has a Review Score of 9.6 (9.588) out of 10, based on 22 reviews in the last 2 years. Over all time St Katharine's House has 81 reviews.

Overall Experience

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Review from N F (Nephew of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our aunt was very happy being at St Katharine's House she liked the attention she received.

Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House

Wonderful, thank you for your very kind comment, we appreciate your feedback.


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Review from Niki H (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and my family were made to feel welcome immediately - nothing was too much trouble. A big step made easy. The food and quality is excellent. So far very good!

Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House

Thank you very much for your feedback. If there is are any improvements we could consider, please feel free to let us know. Best.


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Review from Cathy G (Daughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was admitted to the secure section as an emergency by the local county council social services. This home was not our choice.
When I visited him I was shocked. The state of the building and the patients was my worst nightmare for a care home. There were patients screaming, others were wandering
around drooling.
The staff did not seem to be interested in caring for my father. When we went to collect him to go to another home, he was shuffling down the corridor wearing two pairs of trousers - at least one of which he did not own. I managed to take one pair off him but he was not wearing any underwear (despite being incontinent).
The staff had packed up the things from his room but we later found that items were missing which they could not locate. We were given empty medication boxes with no sign of the actual drugs.
Luckily we were able to move my father to a much better home nearer to my mother - at very little extra cost.

Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House

Thank you for leaving your concerns. We are currently investigating this further and we will schedule management to contact directly regarding this matter.


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Review from G L (Son of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is receiving first-rate care, the carers are very patient and conscientious. We, that is my Mum and me, have no complaints about the care my Dad receives.

Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House

Wonderful review, thank you very much for your kind comment, best regards.


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Review from Simon H (Son of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Review arranged with my choice of appointment (day and time). Reviewer greeted my wife and me early, and we received refreshments. Done in a quiet, private room and purpose explained. The reviewer gave consideration and respect to us and my mother who is a resident at the home. Allowed to put our views
and opinions openly. Took about 40 minutes, fully satisfied with the review.

Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House

Thank you for your review!


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Review from Rodney H (Son of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with my mother's care here and I recognise the effort that has been made.

Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House

Thank you for your kind feedback.


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Review from Jannette H (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum residing in St Katharine's House nursing unit. The staff are very kind to her and they do things to help her and nothing is too much trouble and some even go the extra mile to please mum. Mum is not a lazy person to be pleased but somehow some of the staff can make mum happy and shows some twinkle
in her eyes, love the lavender scent that they provide for mum.

Reply from Dalbir Jangra, Head of Marketing and Communications at St Katharine's House

Hi Jannette,


Thank you for your kind review.


Regards.


Dalbir.


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Review from Graham S (Son of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care and staff support has improved since there has been a change in management.
In addition, the meals have improved with the chefs providing meals to cater for individual needs.
There is a good range of ages within the staff and they do complement each other, however, there is a
shortage of full-time staff mainly at weekends the agency staff, on the whole, are of poor quality!
There is a good range or organised activities with the ream well organised and happy.

Reply from Dalbir Jangra, Head of Marketing and Communications at St Katharine's House

Hi Graham


Thank you for your kind review. The change in management was essential to improve the home. We are currently undertaking a major recruitment drive to ensure agency staff are kept to a minimum. You should see a significant difference within the next 6 weeks.


Regards.


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Review from Andrew F (Partner of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that the care my partner is receiving is good care and she is better than she has been for a long time. Okay.

Reply from Dalbir Jangra, Head of Marketing and Communications at St Katharine's House

Dear Andrew,


Thank you for your kind review.


Regards.


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Review from Ruth D (Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very caring homely place, happy with staff relations.

Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House

Thank you for your kind review- regards.


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Review from Tony J (Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In a short time of living here, very acceptable and helpful in every way.

Reply from Dalbir Jangra, Head of Marketing and Communications at St Katharine's House

Dear Tony,


Thank you for your kind review.


Best,


Dalbir.


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Review from Joyce P (Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A golly good place to come to. Staff are very kind and helpful. If you need a doctor they will see who are you are signed up for. With your relatives' knowledge, they will see you are signed up with a local doctor.

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Review from Jane (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Look beyond the decor, to the caring and professional staff. Dad moved to Katharine's in May 2017 after nine months in a hospital with dementia/psychotic episodes.
Initially, in a smaller room, the manager moved him to a larger room as it became available, providing him with a TV, sofa and comfortable
armchair.
The staff do their best to involve Dad in activities, especially gardening which was always his favourite hobby - with five acres of grounds there is plenty of space for him to walk too.
The staff are so friendly and there seems very little turnover.

Reply from Dalbir Jangra, Head of Marketing and Communications at St Katharine's House

Hi Jane,


Thank you for your review. Feel free to contact me directly if there are any other activities your Father would like to take part in.


Dalbir Jangra


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Review from C P (Daughter-in-law of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very helpful and friendly. Helped our relative to settle in and sorted any queries quickly. Very happy and friendly environment. Everywhere well looked after, inside and out. Nothing is ever too much trouble.

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Review from Caroline H (Daughter of Resident) published on 15 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both manager and deputy manager were extremely caring and supportive to me and my mother. In fact, staff across the board at all levels were very attentive and helpful. My mother had a comfortable room with a large shower room and a lovely view across the gardens which she enjoyed. All nursing staff
were excellent in caring for my mother's many needs including breast cancer, catheter, breathlessness and immobility.
My mother felt she had been on holiday and had a wonderful experience in the 10 weeks she was there. Should she need it, we would definitely look to return there. Personally, I had complete peace of mind that my mother was in a safe environment that understood her needs.

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Review from S S (Daughter of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled in very well and is quite happy. Enjoys the food and company. We visit regularly, and we are always happy with what we see.

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Review from Joan R (Resident) assisted by family/friend published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The review was carried quite professionally items from the earlier review has been discussed and were generally completed. Some refurbishment of rooms were still being carried out and it was intended to change carpet sin some communal areas.

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Review from Christopher D (Son of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is cared for with dignity and care at all times.

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Review from G C (Nephew of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our first visit as we live in the Lake District. My sister and her husband visit regularly. We were very impressed with the friendliness of staff and the activities on offer. We took our aunty into the garden and she particularly enjoyed seeing the variety of trees and flowers. She is in a
small room and from what we saw the care home there is a need for improving some of the decoration in the rooms. We found the meeting with relatives in the evening useful and the idea of using a donation for a sensory garden a good one.

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Review from L T (Daughter-in-law of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved in quite quickly due to an emergency situation. from the start the manager and her staff have been helpful and kind to dad. He has been assessed and discussions have improved his medication. St Katherine's is old fashioned but has the feel of a B&B which is comfortable for dad. We are always
made welcome and the staff are always available if we need to speak to someone.

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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for St Katharine's House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for St Katharine's House is calculated as follows: ( (187 Excellents x 5) + (41 Goods x 4) + (23 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 257 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Katharine's House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Seung Ping Riggs

Seung Ping Riggs

Job Title: Care Home Manager

Joined: 2018

Seung Ping has been the manager of St Katharine’s Care Home since 2018. She aims to develop the team while transmitting Gold Care Homes's core values to each individual to build a strong foundation and continually improve the quality of care they provide.


Seung has been able to enhance her leadership capabilities and has allowed her to learn from her staff, residents, and their families. The role is highly dynamic which means every day brings forth new challenges allowing the team at St Katharine's to adapt and improve over time.