We have taken our mum for walks in the grounds which are really lovely
Diane J (Daughter of Resident)
clean, comfortable rooms, each with its own wet room, and the pleasant social areas
Christine N (Wife of Resident)
treated with love and kindness, eating nutritious healthy food, singing and dancing
Guy H (Son of Resident)
Fees are subject to an assessment of individual needs.
No restrictions, encouraged to eat with residence if arriving for meal times.
26 free parking space available
St Katharine's House has a Review Score of 9.6 (9.567) out of 10, based on 21 reviews in the last 2 years. Over all time St Katharine's House has 80 reviews.
Review from Niki H (Daughter of Resident) published on 19 November 2019
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Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House
Thank you very much for your feedback. If there is are any improvements we could consider, please feel free to let us know. Best.
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Review from Cathy G (Daughter of Resident) published on 4 November 2019
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Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House
Thank you for leaving your concerns. We are currently investigating this further and we will schedule management to contact directly regarding this matter.
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Review from G L (Son of Resident) published on 25 September 2019
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Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House
Wonderful review, thank you very much for your kind comment, best regards.
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Review from Simon H (Son of Resident) published on 5 June 2019
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Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House
Thank you for your review!
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Review from Rodney H (Son of Resident) published on 4 April 2019
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Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House
Thank you for your kind feedback.
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Review from Jannette H (Daughter of Resident) published on 15 January 2019
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Reply from Dalbir Jangra, Head of Marketing and Communications at St Katharine's House
Hi Jannette,
Thank you for your kind review.
Regards.
Dalbir.
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Review from Graham S (Son of Resident) published on 15 January 2019
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Reply from Dalbir Jangra, Head of Marketing and Communications at St Katharine's House
Hi Graham
Thank you for your kind review. The change in management was essential to improve the home. We are currently undertaking a major recruitment drive to ensure agency staff are kept to a minimum. You should see a significant difference within the next 6 weeks.
Regards.
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Review from Andrew F (Partner of Resident) published on 11 January 2019
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Reply from Dalbir Jangra, Head of Marketing and Communications at St Katharine's House
Dear Andrew,
Thank you for your kind review.
Regards.
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Review from Ruth D (Resident) published on 10 January 2019
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Reply from Melissa Lawerence, Marketing Coordintaor at St Katharine's House
Thank you for your kind review- regards.
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Review from Tony J (Resident) published on 9 January 2019
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Reply from Dalbir Jangra, Head of Marketing and Communications at St Katharine's House
Dear Tony,
Thank you for your kind review.
Best,
Dalbir.
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Review from Joyce P (Resident) published on 12 July 2018
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Review from Jane (Daughter of Resident) published on 6 March 2018
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Reply from Dalbir Jangra, Head of Marketing and Communications at St Katharine's House
Hi Jane,
Thank you for your review. Feel free to contact me directly if there are any other activities your Father would like to take part in.
Dalbir Jangra
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Review from C P (Daughter-in-law of Resident) published on 7 September 2016
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Review from Caroline H (Daughter of Resident) published on 15 August 2016
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Review from S S (Daughter of Resident) published on 15 August 2016
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Review from Joan R (Resident) assisted by family/friend published on 15 August 2016
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Review from Christopher D (Son of Resident) published on 9 August 2016
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Review from G C (Nephew of Resident) published on 5 August 2016
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Review from L T (Daughter-in-law of Resident) published on 3 August 2016
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Review from Rob P (Son of Resident) published on 9 December 2015
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The Review Score of 9.6 (9.567) out of 10 for St Katharine's House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.567 for St Katharine's House is calculated as follows: ( (175 Excellents x 5) + (41 Goods x 4) + (23 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 245 Ratings = 4.567
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Katharine's House is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Mar 2023
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 13 Mar 2025
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Job Title: Care Home Manager
Joined: 2018
Seung Ping has been the manager of St Katharine’s Care Home since 2018. She aims to develop the team while transmitting Gold Care Homes's core values to each individual to build a strong foundation and continually improve the quality of care they provide.
Seung has been able to enhance her leadership capabilities and has allowed her to learn from her staff, residents, and their families. The role is highly dynamic which means every day brings forth new challenges allowing the team at St Katharine's to adapt and improve over time.