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The Langston Residential & Nursing Home has a Review Score of 9.8 (9.799) out of 10, based on 12 reviews in the last 2 years. Over all time The Langston Residential & Nursing Home has 47 reviews.
Review from Sally V (Friend of Resident) published on 10 March 2025
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Reply from Andrea Mociran, Manager at The Langston Residential & Nursing Home
Thank you so much for your lovely feedback. We're truly honoured to have cared for your dear friend and grateful for your kind words about our team. Your recommendation means a lot to us.
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Review from E B (Private Carer of Resident) published on 2 October 2024
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Reply from Andrea Mociran, Manager at The Langston Residential & Nursing Home
Thank you so much for your kind words and thoughtful review. We would be more than happy to welcome him again in the future and appreciate your recommendation. Thank you for trusting us with his care!
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Review from C F (Sister of Resident) published on 8 August 2024
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Reply from Shan Shanmugathas, Director at The Langston Residential & Nursing Home
it is always good to hear your comments. Much appreciated.
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Review from A F (Stepdaughter of Resident) published on 19 March 2024
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Reply from Anna Jaskulska, Manager at The Langston Residential & Nursing Home
Thank you for taking the time to share your feedback. We really appreciate your kind words, means a lot to the whole team.
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Review from Sara G (Daughter of Resident) published on 20 February 2024
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Reply from Anna Jaskulska, Manager at The Langston Residential & Nursing Home
Thank you so much for your feedback, your kind words are appreciated by the whole team!
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Review from Patrick U (Son of Resident) published on 12 January 2024
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Reply from Anna Jaskulska, Manager at The Langston Residential & Nursing Home
Thank you for your kind review; it means a lot to our team.
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Review from A H (Daughter of Resident) published on 12 January 2024
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Reply from Anna Jaskulska, Manager at The Langston Residential & Nursing Home
Thank you for taking the time to share your feedback. We appreciate your kind words.
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Review from Anthony U (Son of Resident) published on 20 December 2023
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Reply from Anna Jaskulska, Manager at The Langston Residential & Nursing Home
Thank you for taking the time to share your experience and feedback about the care your dad has received. We really appreciate your kind words.
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Review from Rob C (Cousin of Resident) published on 9 October 2023
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Reply from Shan Shanmugathas, Director at The Langston Residential & Nursing Home
Thank you for the comments, much appreciated.
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Review from K M (Daughter of Resident) published on 19 September 2023
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Reply from Shan Shanmugathas, Director at The Langston Residential & Nursing Home
It is pleasing to hear comments like this, very encouraging and much appreciated.
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Review from Debbie G (Daughter of Resident) published on 7 September 2023
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Reply from Shan Shanmugathas, Director at The Langston Residential & Nursing Home
it is nice to hear comments back. Much appreciated.
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Review from Ann E (Wife of Resident) published on 30 June 2023
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Reply from Anna Jaskulska, Manager at The Langston Residential & Nursing Home
Thank you for your kind words, it means so much to the whole team.
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Review from Robin S (Son of Resident) published on 14 March 2023
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Reply from Shan Shanmugathas, Director at The Langston Residential & Nursing Home
Thank you ever so much for the kind words and I very much appreciate the comments as they are very valuable to all of us.
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Review from Laura S (Granddaughter of Resident) published on 10 February 2023
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Reply from Anna Jaskulska, Manager at The Langston Residential & Nursing Home
Thank you so much for your lovely words, means so much to us.
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Review from S R (Granddaughter of Resident) published on 10 February 2023
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Reply from Anna Jaskulska, Manager at The Langston Residential & Nursing Home
Thank you so much for your great feedback, it's really appreciated by the whole team.
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Review from Pat E (Sister of Resident) published on 26 January 2023
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Reply from Shan Shanmugathas, Director at The Langston Residential & Nursing Home
Thank you for your kind review, it means a lot to our team.
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Review from Nigel E (Son of Resident) published on 26 January 2023
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Reply from Shan Shanmugathas, Director at The Langston Residential & Nursing Home
Thank you for the kind response, much appreciated. Points noted.
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Review from S C (Daughter-in-law of Resident) published on 26 January 2023
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Reply from Shan Shanmugathas, Director at The Langston Residential & Nursing Home
Excellent, thank you for the review. Much appreciated.
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Review from M S (Friend of Resident) published on 23 January 2023
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Reply from Shan Shanmugathas, Director at The Langston Residential & Nursing Home
Great to hear this. Thank you for your kind review.
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Review from Rachel C (Wife of Resident) published on 18 January 2023
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Reply from Shan Shanmugathas, Director at The Langston Residential & Nursing Home
Thank you for the kind comments. Much appreciated, it means a lot to our team.
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The Review Score of 9.8 (9.799) out of 10 for The Langston Residential & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.799 for The Langston Residential & Nursing Home is calculated as follows: ( (114 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 139 Ratings = 4.799
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Langston Residential & Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Sep 2019
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