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The Langston Residential & Nursing Home has a Review Score of 9.8 (9.799) out of 10, based on 12 reviews in the last 2 years. Over all time The Langston Residential & Nursing Home has 47 reviews.
Review from C G (Resident) published on 16 May 2017
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Treated with Dignity
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Review from Graham T (Brother of Resident) published on 10 May 2017
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Review from Ann Diana W (Mother of Resident) published on 27 April 2017
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Review from Richard H (Son of Resident) published on 18 August 2016
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Review from Jennie B (Daughter of Resident) published on 12 February 2016
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Review from S O (Son of Resident) published on 28 January 2016
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Review from I K (Resident) published on 26 January 2016
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The Review Score of 9.8 (9.799) out of 10 for The Langston Residential & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.799 for The Langston Residential & Nursing Home is calculated as follows: ( (114 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 139 Ratings = 4.799
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Langston Residential & Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Sep 2019
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The Langston Residential & Nursing Home
Date: Saturday 01 Oct 2022 More details
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