Lashbrook House Care Home

Mill Road, Shiplake, Henley-on-Thames RG9 3LS
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9.7 50 Reviews
  • Lashbrook House Care Home, Henley-on-Thames
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Care Provided by Lashbrook House Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 46 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lina Nela (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Funding & Fees Guide for Lashbrook House Care Home

  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,100
  • (these prices are only a guideline, please contact Lashbrook House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Lashbrook House Care Home? View your Advertising Options

Lashbrook House Care Home Reviews (50)

Total of 50, showing 1-20
9.7

Lashbrook House Care Home has a Review Score of 9.7 (9.745) out of 10, based on 18 reviews in the last 2 years. Over all time Lashbrook House Care Home has 50 reviews.

Overall Experience

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  • 11
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Date Published

50
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Review from Jeffrey O (Son of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was so well cared for by the staff who maintained their sense of humour, I will remain always grateful to the service and care she received.
The staff understood she liked to sing and her humour, which you may have trouble finding elsewhere.

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Review from D D (Wife of Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff very friendly and always keen to help.
A very relaxed and calm environment for the clients.
Lots of daily activity taking place for those who wish to join in.
Manager always visible on the floor and participating in patient care.

Reply from Lina Nela, Home Manager at Lashbrook House Care Home

Thank you so much for taking the time to share such lovely, positive comments about the home and team at Lashbrook. Your feedback is so important to us, and I will make sure it is relayed to the team. It is a pleasure to care for your family member, and we are so pleased you trust us to do so.


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Review from Holly G (Daughter of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Lashbrook for almost three years now. The staff are friendly and caring, and there is not a large turnover of staff, so Mum has forged relationships with her carers. The premises are very clean, and Mum really enjoys the food, especially her afternoon cakes. Pets are encouraged to
visit, and there are many activities to join in if they want to. I am kept up to date at all times with regard to my mum's care and regularly discuss her day-to-day care.

Reply from Lina Nela, Home Manager at Lashbrook House Care Home

Thank you so much for taking the time to share such lovely feedback about the home and team at Lashbrook. Your feedback is much appreciated and so important to us. I will make sure your comments are relayed to the team. It is a pleasure to care for your mother, and we are so pleased you trust us to do so.


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Review from S N (Partner of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has benefited from your kind people who look after all her needs. The atmosphere of the home is great; there is always something going on. Her food requirements have been catered for, and I am pleased to say that she has put weight on (her weight loss worried me).
The staff are very helpful
and friendly, and they seem happy to go that extra mile for residents.
Overall, I am very happy that my partner is at Lashbrook.
I do love the tea trolley in the afternoon.

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Review from A L (Daughter-in-law of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lashbrook House Care Home is a caring, happy home. The staff are very friendly and smile a lot. My mum is happy there and well looked after. The staff know their residents well and take time to speak with us when we visit her. The garden is very pretty and quiet, and the home is kept very clean.

Reply from Lina Nela, Home Manager at Lashbrook House Care Home

Thank you so much for taking the time to share such lovely feedback about the home and team at Lashbrook. Your feedback is much appreciated and so important to us. I will make sure your comments are relayed to the team. It is a pleasure to care for your mother-in-law, and we are so pleased you trust us to do so.


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Review from David W (Husband of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife transferred to Lashbrook House in October 2022, which gives me a comparison with the care home in Kent she was at before. The staff at Lashbrook are always welcoming and extend genuine hospitality to visiting family and friends. This has always been a most noticeable feature across all members
of the team without exception and indicates excellent management and leadership are being exercised. The home is spotlessly clean and kept in good order internally and externally, which makes it a pleasure to visit.
Lashbrook is well-planned and organised, with a full calendar of activities and entertainment circulated to family members. Those in care appear to have diverse needs, and I have noted these are well catered for - all getting the requisite attention individually needed. The attitude of the friendly staff to residents is particularly observed as being respectful and caring - again a sign of very capable and watchful leadership. Overall, an excellent care home.

Reply from Lina Nela, Home Manager at Lashbrook House Care Home

Thank you so much for taking the time to share such lovely, positive comments about the home and team at Lashbrook. Your feedback is so important to us, and I will make sure it is relayed to the team. It is a pleasure to care for your wife, and we are so pleased you trust us to do so.


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Review from Mary D (Wife of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband arrived at Lashbrook he was aggressive after a stay in hospital. I was told I could no longer look after him. There was nowhere who could have taken him in our nearest town. A place was found at Lashbrook for him. A friend had to bring me and during our first visit he was pretty awful.
But since then he has settled amazingly well. The staff have been great in helping him, they always recognise me and are really friendly and kind. He was never a great socialiser and watches TV in his room. Since he has been there - his TV is much bigger and he has an armchair!

Reply from Lina Nela, Home Manager at Lashbrook House Care Home

Thank you so much for taking the time to share such lovely, positive comments about the home and team at Lashbrook. Your feedback is so important to us, and I will make sure it is relayed to the team. It is a pleasure to care for your husband, and we are so pleased you trust us to do so.


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Review from Meryl C (Daughter of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in Lashbrook for over two and a half years and I am very happy with the care he is receiving. Staff are very friendly and the home is very well run by the management.
The building and surroundings are very pleasant, although building is tired in places. All inside areas
are kept clean and tidy.
Activities are well organised with a wide range.

Reply from Lina Nela, Home Manager at Lashbrook House Care Home

Thank you so much for taking the time to share such lovely feedback about the home and team at Lashbrook. Your feedback is so important to us, and I will make sure it is relayed to the team. It is a pleasure to care for your father, and we are so pleased you trust us to do so.


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Review from V C (Sister of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents' care seems very satisfactory.
Staff very pleasant, understanding, and ready to share information.
Atmosphere very pleasing.
My only concern is that it is difficult to keep track of clothing and much seems to go missing, even when named.

Reply from Lina Nela, Home Manager at Lashbrook House Care Home

Thank you so much for taking the time to share such lovely feedback about the home and team at Lashbrook. Thank you for highlighting the issue regarding laundry we take this comment very seriously and will look into resolving the matter. Your feedback is so important to us, and I will make sure it is relayed to the team. It is a pleasure to care for your sister, and we are so pleased you trust us to


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Review from Stewart W (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Lashbrook for over three years, and throughout this time has been cared for very well and has been very happy to be there. One really good feature about Lashbrook is the 'family' feel and that the residents and their families are part of a community. There are activities
arranged throughout the week, which my mother enjoys being part of, and parties are held for residents and their families in the summer and at Christmas, which are enjoyed by all. It should also be mentioned that the quality of the meals at Lashbrook is extremely good, with a choice of really nice home-cooked food. Finally, the staff are very kind and caring. They are also very responsive if there is anything requiring attention.

Reply from Lina Nela, Home Manager at Lashbrook House Care Home

Thank you so much for taking the time to share such lovely feedback about the home and team at Lashbrook. We are glad we create a 'family' feel, and when you visit, you feel part of the Lashbrook community. Your feedback is so important to us, and I will make sure it is relayed to the team. It is a pleasure to care for your mother, and we are so pleased you trust us to do so.


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Review from David D (Husband of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with all aspects of the performance of Lashbrook House with the exception of their telephone answering. On several occasions, especially at weekends, they have not answered the telephone.

Reply from Lina Nela, Home Manager at Lashbrook House Care Home

Thank you for taking the time to share your feedback regarding the home and the team at Lashbrook. Thank you for highlighting the issue you have had regarding the telephone response at weekends; we take this comment very seriously and will look into the matter. We are glad that you are happy with your wife's care, and we are very pleased to be able to look after her at Lashbrook.


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Review from D P (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been at Lashbrook since January 2021. During her time there, I have found the level of care to be first-class. From the moment I arrive to the moment I leave, I feel the warmth of the home. Such wonderful, welcoming and caring staff. The home is well organised, in pristine condition
and offers a wide range of activities for the residents.

Reply from Lina Nela, Home Manager at Lashbrook House Care Home

Thank you so much for taking the time to share such lovely feedback about the home and team at Lashbrook. Your feedback is so important to us, and I will make sure it is relayed to the team. It is a pleasure to care for your stepmother, and we are so pleased you trust us to do so.


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Review from Pippa M (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, with advanced Alzheimer's, has been a resident here for 1.5 years. We are very happy with the home. They are so welcoming and friendly. The staff are smiling, polite and helpful. The manager is extremely approachable, listens to any worries and makes change happen if needed. Mum always looks
well looked after and clean. The home is in a lovely setting, a great garden, and there's always a quiet area inside to take Mum. They hold events for families, and residents are treated with great respect. She has a good-sized room, and on request, it was given a new coat of paint. Communication from the home is good, including a Facebook page.

Reply from Lina Nela, Home Manager at Lashbrook House Care Home

Thank you so much for taking the time to share such lovely, positive comments about the home and team at Lashbrook. Your feedback is so important to us, and I will make sure it is relayed to the team. It is a pleasure to care for your mother, and we are so pleased you trust us to do so.


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Review from Ian G (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Let’s be honest, it’s never a happy time when the time comes for a loved one to have to go into care. It is a choice no one wants to make. This being said, I was relieved when I found Lashbrook House. It is a small home located in beautiful, peaceful countryside with a lovely sunlit garden. It’s not
a flashy home, no cinema or bars. What it is, however, is a clean, caring, kind home. I visit very frequently and have only ever seen that the residents are well cared for. The are plenty of activities to join in, the food is excellent, and the home welcomes visitors to join for lunch. There is a very high standard of nursing and personal care, and there is a weekly GP visit. Hairdressers come weekly, and staff will take residents to hospital and dental visits. What makes the home outstanding is the management of the team. She is responsive to feedback and acts on concerns. The home was reviewed by CQC and given a good rating.
Lashbrook is a peaceful and safe place to live.

Reply from Lina Nela, Home Manager at Lashbrook House Care Home

Thank you so much for taking the time to share your lovely review and kind words of appreciation for our team. Your feedback is important to us, and I will make sure it is passed back to the team. We are delighted you are happy with Lashbrook and the care your mum receives; it is a pleasure to care for her, and we are so glad you trust us to do so.


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Review from Simon A (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred here in December 2023. The whole team are warm, caring and very sociable. The management team are clearly effective and highly motivated. There are activities most days, although the staff leave Mum in peace if that's what she chooses on any given day. In addition, it is a
huge relief to have her living much closer and knowing she is kept safe.

Reply from Lina Nela, Home Manager at Lashbrook House Care Home

Thank you so much for taking the time to share your lovely review and kind words of appreciation for our team. We are so pleased you are happy with Lashbrook; it is a pleasure to care for your mum, and we are so glad you trust us to do so.


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Review from Michael S (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Lashbrook for 4.5 years; she is 95, and the manager and staff go out of their way to help and support her. Caring as a career must be so difficult, but the lovely people at Lashbrook really make a difference to the quality of her life.
No matter what may be going on in their personal
lives, the excellent manager and all carers really assist where they can and give my mum a life. Whatever they face, they face head-on and deal with it in such a friendly way.
Arranging in-house birthday teas is encouraged. There is always a lot of music going on, from singers to sing-songs to musicals and concerts playing. During the summer, outside events are arranged, and their Mother's Day and Christmas events saw the Home totally full.
Everything comes from the top, and they need to value their manager, who encourages the right atmosphere and really makes all the staff feel wanted too.

Reply from Lina Nela, Home Manager at Lashbrook House Care Home

Thank you so much for taking the time to share such lovely feedback about the home and our team. Your feedback is so important to us, and we will make sure that your comments are relayed to the team. It is a pleasure to care for your mum, and we are very pleased you trust us to do so.


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Review from N J (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy where she is, and overall, we are very happy with her situation and the service provided within the home. We've marked cleanliness down slightly since we have noted crumbs and tissues under her chair when visiting, but generally, the standard is high.

Reply from Lina Nela, Home Manager at Lashbrook House Care Home

Thank you so much for taking the time to share such lovely feedback about the home and team at Lashbrook. Thank you for highlighting the issue regarding crumbs and tissues found under your mum's chair; we take this comment very seriously and will look into resolving the matter. Your feedback is so important to us, and I will make sure it is relayed to the team. It is a pleasure to care for your mother, and we are so pleased you trust us to do so.


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Review from Alexandra D (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Lashbrooke since July 2022. The staff are all very friendly, respectful and caring to the residents, and the management team is super approachable. They really do their best to make it feel like a family 'home' rather than a "care home", and I am always aware there is a lot of
chatter and laughter - of course, we'd all rather our loved ones are in care homes at all, but I am very happy to be part of the Lashbrook family.

Reply from Lina Nela, Home Manager at Lashbrook House Care Home

Thank you so much for taking the time to share such lovely feedback about the home and our team. Your feedback is so important to us, and we will make sure that your comments are relayed to the team. It is a pleasure to care for your mum, and we are very pleased you trust us to do so.


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Review from L H (Daughter of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred here at the beginning of January 2022. Initially, I thought I would look at places closer to me, but it soon became apparent how caring, respectful and generous all the staff at Lashbrook are. It would have been awful to have moved her. Special mention to the Manager and the
carers and outstanding staff.

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Review from Eileen G (Friend of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff and the manager at all times most helpful and caring and carry approachable. The home has a lovely warm feeling a place you would and could leave your loved one with confidence.

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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Lashbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Lashbrook House Care Home is calculated as follows: ( (167 Excellents x 5) + (36 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 212 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lashbrook House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Lashbrook House Care Home

What types of Care is Lashbrook House Care Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lashbrook House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Lashbrook House Care Home have?

There are 42 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Lashbrook House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lashbrook House Care Home to the centre of Henley-on-Thames?

2.0 mile(s) as the crow flies, distance by road may be significantly further.