St Luke's Hospital Nursing Home

4 Latimer Road, Headington, Oxford OX3 7PF
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9.7 14 Reviews
  • St Luke's Hospital Nursing Home, Oxford
St Luke's Hospital in Oxford is a specialist nursing home that provides nursing care for long-term residents as well as short term care for rehabilitation, respite and palliative care patients. The charity has recently invested in its facilities to create one of the best nursing homes in the region. The care home has a 'Good' rating from the Care Quality Commission (November 2020) and received a special award from Age UK in 2016 for its outstanding care.

The multidisciplinary team of staff include a full physiotherapy team and Occupational Therapist on site. This means that patients coming to St Luke's can continue their physio programme without delay.

The care home has 62 bedrooms across three floors with a variety of patient communal spaces including a garden room, dining room, activities room, library and garden pod. There is a café on the ground floor which is available to all patients and visitors to the Hospital. St Luke's is located in a quiet residential area in Headington, Oxford and has its own extensive private gardens.

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Care Provided by St Luke's Hospital Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Bariatric Care/Obesity
  • Cancer Care
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • St Luke's Oxford
  • Person in charge
  • Vendula Waine (Matron)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (32)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for St Luke's Hospital Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,540 – £1,750
    • Self-Funded Nursing Care £1,729 – £1,771
    • RESPITE Self-Funded Residential Care £1,729 – £1,771
    • RESPITE Self-Funded Nursing Care £1,729 – £1,771

  • All single rooms with ensuite wc prices. Ensuite wetrooms will be more. Post-operative rehab price is the same as Respite price. Physiotherapy is an extra charge. Palliative care may be an extra charge.
    We have one double room for couples at £1,400 per week each.
    Other extras are hairdressing, chiropody and newspapers.
    We charge a booking fee for short stay bookings
  • (these prices are only a guideline, please contact St Luke's Hospital Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors most welcome following Covid-19 protocols. Please contact the enquiries team for details.


  • Parking

  • Visitor parking on site. Alternatively, pay and display parking nearby.


St Luke's Hospital Nursing Home Reviews (14)

9.7

St Luke's Hospital Nursing Home has a Review Score of 9.7 (9.716) out of 10, based on 11 reviews in the last 2 years. Over all time St Luke's Hospital Nursing Home has 14 reviews.

Overall Experience

  • 13
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Date Published

14
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Review from Roderic M (Power of Attorney of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been at St Luke's for four years and has been extremely happy to be there. She has been looked after very well indeed and has lacked nothing. Her room is comfortable and spacious and always warm.
She fell and broke her hip recently and was back at St Luke's with a new hip within a couple
of days followed by good sessions of physiotherapy.
She has always been very complimentary about the food and the care that she has been given by the staff.
Also as her attorney, I have to say that all communications that I have had with both Admin and Nursing staff have been dealt with in a timely and efficient manner.
Without question, I would highly recommend St Luke's.

Reply from Vendula Waine, Administrator at St Luke's Hospital Nursing Home

Thank you for your review and your continued support. It is a privilege to be able to look after your cousin. - Matron.


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Review from Judith B (Respite Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A second excellent week (the first was in 2023) recovering from a hip replacement. Kind and professional care and excellent daily physiotherapy enabled me to go home safely and to look after myself. Thank you.

Reply from Vendula Waine, Administrator at St Luke's Hospital Nursing Home

Thank you so much for your review. We are always happy to welcome back a satisfied customer of our rehabilitation services. -Matron.


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Review from Karen E (Cousin of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were overwhelmed by the love, care, and attention the Staff at St Luke's showed our relative. During his stay at St Luke's, my cousin was looked after by kind and attentive Nursing Staff who devoted their time and energy to ensuring he was kept as comfortable as possible. The patience of the staff
is humbling and we have nothing but admiration for the whole Team - Matron, Nurses, Reception, and Cafe Staff. We salute you as you are doing a wonderful job! Thank you.

Reply from Allie Hogsbjerg, Communications co-ordinator at St Luke's Hospital Nursing Home

Thank you so much for sharing your cousin's experience of his time with us. Hope his recovery continues well. Best wishes from all of us at St Luke's Hospital.


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Review from Ann T (Next of Kin) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our beloved and most special Aunt was admitted to St Luke's in January 2021, she has received the most wonderful and amazing care, on all fronts. Nothing is ever too much trouble. The devotion of all staff never ceases. Lately, we have been in the process of setting up Video Calls with our aunt,
which requires assistance from the team. What a difference this has made to our aunt, who can no longer hold a phone. Once more, the staff at St Luke's have shown that they will go above and beyond to care for their residents. Our aunt had always left instructions with us that St Luke's would be her absolute first choice for her care in later life if needed. This was certainly a good decision.

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Review from C Y (Respite Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a total hip replacement. Went to St Luke's for 9 days of rehab. It was very useful as anticipated, as I was able to go home, able to move confidently around and up and down, a two-storey house.
Why St Luke's:
1.   Dispensing medications and injections at appropriate times is helpful.
2.   Knowing
that the nursing staff will come with a buzzer (24/7) reassuring, indeed essential during my early days of recovery.
3.   Constant check-ins by Senior Nursing staff and Auxiliary Nurses were greatly appreciated.
4.   The physiotherapy sessions proved very useful; I was attended by a very competent therapist; besides targeting my disabilities, it's also preparation for home, and hazards faced when out of hospital.
5. The cleaning staff need to be thanked. They always came into my room with courtesy.
6. Free car park for visitors.
7.   The considered menu was very good, the red wine on Sunday was a special highlight.
8. The garden with its view from the Garden Room provides a proud space to bring visitors.

Reply from Amanda Leavy, Administrator at St Luke's Hospital Nursing Home

Dear Ms Y, Very many thanks for the review, and our best wishes for the future. Kind regards, Matron


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Review from B T (Respite Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Luke's was the ideal place to go for rehab after my knee replacement. The one-to-one physiotherapy exceeded expectations and the gym facilities were superb. All the staff were professional, friendly, calm, responsive and understanding. After only four days I was confident to go home having needed
their respectful support less and less.

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Review from Jane F (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a lovely stay, I couldn't have been happier with her reaction. The staff were all wonderful. They seemed to come and go all the time making Mum feel busy. Everyone was so kind to her and it didn't feel as if she was alone for long periods of time. Good activities.
However, unresolved items:
- No access to dining facilities to meet residents.
- No footrest. Mum's ankles were a bit swollen.
Resolved items:
- Dirty toilet.
- No towels.
- No soap.
- TV channels. These weren't correct, Mum couldn't remember the channels.
- No adequate lighting for reading. Had to bring angle poise.
- Not enough pillows to sit up. Brought another in myself.
- Tea didn't always come at 7 pm meaning Mum was without a drink from 5 to 9 some days.
- Side night light is impossible to find the switch. Put a sticker on myself.
- No instruction on how to use the shower.
- Trolly too high to eat off.
Suggest a staff checklist for new residents to ensure appropriate arrangements are there and room works for the patient on day one.

Reply from Vendula Wayne, Matron at St Luke's Hospital Nursing Home

Thank you very much for taking the time to submit a review regarding your Mum's stay. We appreciate the feedback; I have looked into the matters you have raised. I can see from our records that your mother was assessed by our physiotherapist and no suggestions of alternative chair and/or seating requirements were raised. Routinely we instruct our physiotherapy team to assess the patient for use of footrest. Some patients are recommended to rest on their bed with elevated lower legs instead. We have dining facilities available and I'm sorry that we did not offer those at the time. We serve our patients and residents with a cup of soup from 5 pm and supper from 5.30 pm. Night staff offer a refreshment during the round. I understand your mother was able to drink independently and there were no concerns regarding her oral intake. Our records show that only twice did she accept a drink from the night staff. We appreciate the feedback review and we are sorry for those issues shared.


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Review from Tom B (Next of Kin) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My best friend was admitted to St Luke's in December 2023 for end-of-life care, at the same time his mother was also taken into St Luke's from the hospital, St Luke's allowed them to be in the same room so they could be together for what time remained. The care, understanding and compassion shown to
both of them, each with separate needs, was first class. As my friend was coming closer to the end we got his partner and daughter over from Thailand, my friend's mother died one month earlier.
On the arrival of his family, St. Luke's allowed them to stay in the same room, with him, they also allowed them to get married both with a civil marriage and then one week later a Buddhist blessing.
As St. Luke's became his home he asked on his passing if the funeral cortege could leave from there.
This was not only allowed but supported by members of staff.
I would like to thank all of St Luke's staff, from the cleaners, reception, nurses, and office staff.
Thank you.

Reply from Richard Burden, CEO at St Luke's Hospital Nursing Home

Thank you Tom. It was a privilege to care for your friend and family. Everyone should have a friend like you.


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Review from Veronica W (Respite Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a week at St Luke's following a total hip replacement. I thought that this would give me time to get through much of the shock of the operation and anaesthetic and to adjust to using crutches, etc, before going home. I am so glad that I did this.
I was very well cared for by friendly and well-trained
staff and was particularly grateful for the professionalism and friendly advice of the 'staff nurses', i.e. the senior nursing staff on duty. I was grateful too that the Matron looked in most days.
Especially helpful was the physio team, who helped me enormously to gain confidence in walking, climbing stairs and learning the exercises. My abilities were assessed, and I was gently encouraged each day to do more so that I was well set up to return home and not make too many demands on my husband.
Very many thanks, St Luke's.

Reply from Allie Hogsbjerg, Communications Manager at St Luke's Hospital Nursing Home

Thank you very much, Veronica, for taking the time to write a review for St Luke's Hospital - we really appreciate this. Really good to hear that your recovery is going well post-surgery.


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Review from Sarah P (Wife of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted for rehab at St Luke’s following surgery to his hip. We were both impressed with the care, kindness and compassion he received during his stay. The staff were always professional and friendly to both patients and their relatives. I spent a lot of time visiting my husband and
observed how well the staff interacted with other patients. The hospital felt homely, the food was good, ward and corridors kept clean and there were some nice little touches, including the offer of a glass of wine with Sunday lunch!
The gym is an excellent facility with brilliant therapy staff. My husband received intensive physiotherapy each weekday, which has really helped to aid his recovery. The St Luke’s cafe is an added bonus, again with welcoming staff serving a varied menu. My husband and I were fortunate to spend an hour in the garden one Sunday afternoon, it was so tranquil and such a lovely addition for patients and their families to use. A very positive patient experience.

Reply from Allie Hogsbjerg, Communications Manager at St Luke's Hospital Nursing Home

Thank you so much for taking the time to write a review for St Luke's Hospital - it is greatly appreciated! We hope your husband is continuing well with his post-op recovery.


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Review from D F (Son of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to you in August 2022 having decided that he couldn’t manage at home by himself. We researched a number of homes but he was adamant that he went to St Luke’s, having been a temporary rehabilitation resident previously. He settled in very quickly and responded really well to the attentive
and caring staff.
He was always very sceptical about being a resident but was very quickly engaged in the numerous and varied events that the staff arranged for the residents. In all the time he was in the home the staff were brilliant, particularly when his health faded and he needed more intensive nursing care. The home is well-run, has lovely gardens and always appears clean and welcoming but the overriding memory will be the wonderful staff.

Reply from Amanda Leavy, Administrator at St Luke's Hospital Nursing Home

Thank you so much for your review. Your father was a lovely man and will be remembered fondly by us all.


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Review from Susan M (Niece of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Kind nursing staff, very good physio but overall management very poor. It was very difficult to contact the nursing staff. We had to take my aunt for xrays in our car despite severe pain. Promised painkillers were not available on our return after a diagnosis of a fractured pelvis. On discharge, she
was sent home unaccompanied in a taxi without medications and when the paperwork arrived later it was misleading. Visitors were not welcomed except for booked visits and had to wear masks. I have seen several nursing homes in my capacity as a doctor and would not recommend this one.

Reply from Vendula Waine, Abrahaley Mebrahtu, Matron, Finance Manager at St Luke's Hospital Nursing Home

Many thanks indeed for sharing the review. We regret the disappointment as we always strive to deliver high standards and outstanding service.
In respect of your auntie's discharge, we have followed up guidance from members of family. We were instructed to assist your auntie in a taxi only, as a member of her family was waiting for her at home.
To minimise risks of infections, we ask our visitors to wear fluid-resistant masks in our corridors and communal areas. We are asking all visitors to book their visit using an online system and our receptionists offer support to visitors to explain the process and help for those who are unable to do so.
The management team reviews all comments and takes them seriously.
As St Luke's is set as a charity to service a community, we always endeavour to address issues as it may lead to aligning our processes to increase efficiency and effectiveness.


Kind regards,
St Luke's Management team


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Review from Nick B (Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Lukes is an oasis in the middle of Oxford.
I have just spent 3-weeks as a patient there, nothing was too much trouble, smiley faces, well-trained staff and a tremendous team of matrons, nurses, trainees, physios, cooks, cleaners, everyone and everything to make my life easier.
I highly recommend
St Lukes's and cannot think of anywhere better to rest and recuperate after a hip replacement operation.
A number of staff had been there for over 10-years, which is a testament to a happy and positive environment.
St Lukes's has a winning formula, and I wish everyone there all the best for the future.

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Review from Anne S (Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No one asks to be ill, but when we are, we are fortunate to find a bed and the wonderful care at such a private hospital as St Luke’s in Oxford. Over the years, I have stayed three times due to different illnesses. The multicultural staff are kind, efficient, well trained and observant. Their smiles
are genuine, and their willingness to help is most comforting.
There are many facilities to cater for all tastes (and ages!), a lovely scenic garden room and a beautiful garden to sit out in. Social meetings are held in the large lounge.
Comfort for patients is a prime consideration. Doctor visits routinely, as do physios and hairdresser. Cooking is fine with varied menus. Car parking for your visitors is fine.
So do consider St Luke’s if you or relatives need special care; you won’t regret it

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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for St Luke's Hospital Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for St Luke's Hospital Nursing Home is calculated as follows: ( (103 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 121 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.873 Points relating to the number of positive Reviews for St Luke's Hospital Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 11 Positive Reviews ÷ 12.6 = 0.873

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Sep 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have a vacancy for a long-stay residential patient. We also have one space available for a short-stay respite or rehabilitation patient.


Awards / Recognitions (1)

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Meet the Team (6)

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Richard Burden

Job Title: Chief Executive

Since 1985, Richard has worked in the social care sector as a Registered Manager and then Nominated Individual his own private care home. Richard has been Chairman of the Oxford Care Association, Chairman of the Oxfordshire Social Care Network and Chief Executive of the Forum of Oxfordshire Social Care Employers. Richard has also been a Project Manager for the South-East Care Advice Service and have been involved in many regional and national associations and boards, such as for Skills for Care. Richard was approached to take over as CE of St Luke’s in 2013. Since joining the charity, Richard has dedicated his time to develop the Hospital to become a leading healthcare facility in the South East.


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Vendula Waine

Job Title: Matron

Vendula qualified as a Registered Nurse in 2005. Since that time, she has developed a broad range of skills and experience across different healthcare settings including working in a range of care homes and hospital units. Vendula joined St Luke's Hospital as Deputy Matron in 2014 and was promoted to the position of Matron in 2017. Throughout her nursing career, she has continued her professional development; Vendula was awarded a Diploma in Leadership for Health & Social Care in 2017.


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Joanna Prem

Job Title: Physiotherpist

Joanna graduated in 2010 with a MSc in Physiotherapy in Poland. She moved to Oxford and 2012 and since has been working in the private sector. In 2015, Joanna undertook two years Cranio-Sacral Therapy training at the College of Cranio-Sacral. Joanna has experience treating a wide range of patients. She has been in the Physiotherapy Department at St Luke’s Hospital since 2017. Joanna treats adults with complex needs, including, but not limited to neurological, orthopaedic, musculoskeletal and age related conditions. Joanna is passionate about a holistic approach towards health and believes that our bodies and minds have great potential that can be discovered and enhanced in everyone; regardless of age or condition.


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Leandra Cardoso

Job Title: Physiotherapist

Leandra has a Master's degree in physiotherapy with a specialisation in neurological rehabilitation (children and adults), which proved to be very relevant in the intervention and development of clinical reasoning in MSK. Leandra is experienced with acupuncture for physiotherapists applied to MSK: Face and Spine, Upper and Lower Limbs. She has 12 years experience as a physiotherapist and has been a lecturer for seven years, with a Bbachelor's degree in physiotherapy.


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Wendy Dungey

Job Title: Physiotherapist

During her career, Wendy has worked with many aspects of Physiotherapy. Initially, she specialised in Neurology at the Churchill Hospital before moving to work in Orthopaedics at the Nuffield Orthopaedic centre. Later on, her career took her to work at the Radcliffe Infirmary to work with the elderly. Wendy joined St Lukes in a senior role working mainly with elderly patients with age related conditions. Wendy has also worked in the community and with outpatients at St Lukes following discharge to provide a continuation of care. She is part of a strong multidisciplinary team that are able to combine their skills to help patients with their physical and mental needs.


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Belinda McLean

Job Title: Occupational Therapist

Belinda has over 25 years clinical experience in the physical rehabilitation of adults and older adults. She has worked in both acute and community settings across Oxfordshire and has a diverse network of professional contacts and connections. Belinda continually updates her knowledge in the field of rehabilitation and feels very fortunate to work alongside such highly skilled colleagues in the fields of nursing and physiotherapy. She enjoys learning, recently gaining a distinction in the field of Systems Thinking with the Open University and currently studying to become an ARNI registered Stroke Specialist.


Frequently Asked Questions about St Luke's Hospital Nursing Home

What types of Care is St Luke's Hospital Nursing Home registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Luke's Hospital Nursing Home provide?

Palliative Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Luke's Hospital Nursing Home have?

There are 61 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at St Luke's Hospital Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Luke's Hospital Nursing Home to the centre of Oxford?

1.9 mile(s) as the crow flies, distance by road may be significantly further.