Merryfield House Nursing Home has a Review Score of 10 (9.994) out of 10, based on 13 reviews in the last 2 years. Over all time Merryfield House Nursing Home has 96 reviews.
Review from R N (Nephew of Resident) published on 25 January 2017
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Review from John M (Resident) assisted by family/friend published on 9 November 2016
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Review from Jonathan K (Son of Resident) published on 31 October 2016
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Review from Lesley H (Daughter-in-law of Resident) published on 13 October 2016
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Review from Malcolm H (Son of Resident) published on 12 October 2016
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Review from Elizabeth M (Wife of Resident) published on 19 September 2016
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Reply from Fran Torres, Home Manager at Merryfield House Nursing Home
Dear Mrs. Margetts. Thank you for your very kind words and your review rating us as 'excellent' overall. I am happy we had the chance to also discuss the external supplier regarding your concerns around the medical supplies. As always, if there is anything else I can do to assist, please let me know.
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Review from Jenny I (Niece of Resident) published on 19 September 2016
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Review from Alan W (Nephew of Resident) published on 19 September 2016
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Review from Dennis W (Regular Volunteer) published on 5 September 2016
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Review from Chloe K (Regular Volunteer) published on 11 August 2016
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Review from Sarah L (Daughter of Resident) published on 2 June 2016
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Review from Alan J (Regular Volunteer) published on 25 April 2016
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Review from Julia S (Friend of Resident) published on 31 March 2016
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Review from S W (Friend of Resident) published on 8 January 2016
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Review from Linda H (Daughter of Resident) published on 6 January 2016
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Review from Jane T (Daughter of Resident) published on 31 July 2015
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I would also like to take this opportunity to thank you all for the support and kindness which is shown to me each and every week when I visit Dad. It is very hard seeing my wonderful father gradually decline, now a mere shadow of the man he used to be. Your friendship and concern mean a great deal to me. I feel my father is a real part of the community at Merryfield and whilst he is still with us, I feel a part of that community too.
With very best wishes and thank you again.
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The Review Score of 10 (9.994) out of 10 for Merryfield House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.994 for Merryfield House Nursing Home is calculated as follows: ( (155 Excellents x 5) + (1 Goods x 4) ) ÷ 156 Ratings = 4.994
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Merryfield House Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Dec 2017
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Job Title: Registered Manager
Joined: 2012
With a career spanning over two decades within the realm of care home management, I continue to approach each day with an unwavering enthusiasm. Merryfield holds a special place in my heart, a true embodiment of a welcoming abode. As a seasoned and qualified nurse, I’ve been in the role of Registered Manager for over seven years. My dedication to care has fostered a deep-rooted connection, and I derive immense satisfaction from hands-on interaction with our cherished residents.
Job Title: Deputy Manager
Joined: 2003
Two decades of service within the care home sector have been a testament to my unwavering commitment. This journey is one I embrace with wholehearted passion.
Holding the mantle of a Nurse, and Deputy Manager, I ardently ensure that my residents receive the finest care possible.