The home operate an open visiting policy, where friends and family may visit at convenient times.
Parking is available at Oaken Holt.
Oaken Holt Nursing and Residential Home has a Review Score of 9.3 (9.305) out of 10, based on 23 reviews in the last 2 years. Over all time Oaken Holt Nursing and Residential Home has 71 reviews.
Review from Kayleigh M (Daughter of Resident) published on 11 March 2025
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Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is receiving such great care at Oaken Holt. The care and services we deliver as a team to our residents, and our support for their families, are extremely important to us, so thank you for your kind words. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from I A (Sister of Resident) published on 3 December 2024
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Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home
We were saddened to read your review, which is not reflective of the typical positive feedback we receive. We take comments such as this extremely seriously and understand the matter is being dealt with directly by a member of the management team.
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Review from Marc A (Son of Resident) published on 26 November 2024
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Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is receiving such great care at Oaken Holt. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. Your comments will be passed on to the team who will be delighted to hear your feedback.
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Review from A K (Next of Kin) published on 22 November 2024
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Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home
We pride ourselves on the resident experience and are sorry that you are unhappy with aspects of the care provided. We take comments such as this extremely seriously and understand you are in direct conversation with a member of the management team who will work with you to resolve this matter.
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Review from Alison F (Daughter of Resident) published on 21 November 2024
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Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home
We pride ourselves on the resident experience and are sorry that you are unhappy with aspects of your parent's care. We understand that you are in close contact with the management team at the home who are committed to learning and improving from feedback. If you would like to discuss this matter further, please contact wecare@ariacare.co.uk.
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Review from Alexandra D (Daughter of Resident) published on 3 April 2024
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Reply from , Home Manager at Oaken Holt Nursing and Residential Home
Thank you for taking the time to leave us a review and for your lovely comments about our home, the care your mother is receiving and the recognition of the team at Oaken Holt. The care and services we deliver as a team to our residents and families is extremely important to us and we aim to provide an exceptional care and support in all areas. Your feedback will be shared with the team.
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Review from Nick R (Son of Resident) published on 27 November 2023
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Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home
Nick, thank you for your wonderful review and positive comments regarding Oaken Holt and our team who work hard to maintain high standards of quality care for all those living in our community. The care and services we deliver as a team to our residents and families are extremely important to us and it was a privilege for us to see your mother enjoy her time with us. Your feedback will be passed on to the team.
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Review from Sally C (Daughter of Resident) published on 16 November 2023
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During my father's time at the home we were very happy with the care that he received. The staff were kind and caring and made the time to build special relationships with him. They took him for daily walks outside and trips to the pub, which my father loved. I cannot speak more highly about what the staff did for my father. Thanks to all.
Reply from Home Manager at Oaken Holt Nursing and Residential Home
We would like to thank you for your words of kindness which are very much appreciated. We strive for personalised-centred care for all those living in our community and try to ensure that both they and their families experience that home-from-home feeling. All comments will be passed on to the team and thank you again for the review.
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Review from Caroline K (Daughter of Resident) published on 15 November 2023
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Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home
Caroline, thank you for your review and positive comments regarding Oaken Holt and our team, who work hard to ensure those living in our community receive the best care and enjoy our gardens should they wish. Your feedback will be passed on to the team.
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Review from Steven J (Son of Resident) published on 31 October 2023
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Reply from Home Manager at Oaken Holt Nursing and Residential Home
Steven, thank you for your review and positive comments regarding Oaken Holt and our team who work hard to ensure those living in our community receive the best care and can get involved in the activities and events should they wish. Your feedback will be passed on to the team.
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Review from Kathryn B (Daughter of Resident) published on 3 October 2023
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Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home
Kathryn, we would like to thank you for your words of kindness which are very much appreciated. We strive for personalised-centred care for all those living in our community and try to ensure that both they and their families experience that home-from-home feeling. All comments will be passed on to the team and thank you again for the review.
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Review from L B (Daughter-in-law of Resident) published on 2 October 2023
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Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home
Thank you for your review and positive comments regarding Oaken Holt and our team who work hard to ensure those living in our community receive the best care and can get involved in the activities and events should they wish. Your feedback will be passed on to the team.
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Review from Paul R (Son of Resident) published on 19 September 2023
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Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home
Paul, thank you for taking the time to leave us such a fantastic review and for your kind words and recognition of the team at Oaken Holt. We are really sorry for your loss and we hope we made your mother’s last weeks as peaceful as possible. Your comments will be passed on to the team.
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Review from Jarka L (Friend of Resident) published on 5 September 2023
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Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home
Dear Jarka - We pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive. We are committed to learning and improving from feedback, and we understand that our home manager has been in touch to learn more about your experience.
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Review from V J (Wife of Resident) published on 28 August 2023
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Reply from Home Manager at Oaken Holt Nursing and Residential Home
Thank you for taking the time to leave us a review and for your lovely comments about our team at Oaken Holt as well as our food and activities. Your feedback will be shared with the team.
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Review from K K (Daughter of Resident) published on 14 August 2023
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Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home
Thank you for taking the time to leave us a review and for your lovely comments about our home and team at Oaken Holt. It is wonderful to hear that your father is settled and happy at our home. Your feedback has been shared with the team.
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Review from F N (Daughter of Resident) published on 14 August 2023
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Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home
Thank you very much for your kind words and recognition of the team at Oaken Holt. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from Margaret B (Friend of Resident) published on 18 July 2023
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Reply from Home Manager at Oaken Holt Nursing and Residential Home
Thank you, Margaret, for taking the time to leave us a review and for your lovely comments about our recent event; we are pleased you enjoyed yourself. Your feedback will be shared with the team.
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Review from H D (Daughter of Resident) published on 18 July 2023
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Reply from Home Manager at Oaken Holt Nursing and Residential Home
Thank you for taking the time to leave us a review, and it is lovely to hear that your mum is happy at the home and that you enjoyed our event. Your feedback will be shared with the team.
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Review from E B (Niece of Resident) published on 5 July 2023
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Reply from Home Manager at Oaken Holt Nursing and Residential Home
Thank you for taking the time to leave us a review and for your lovely comments about our home and team. We are pleased to read you enjoy the entertainment at the home. Your feedback will be shared with the team.
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The Review Score of 9.3 (9.305) out of 10 for Oaken Holt Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.305 for Oaken Holt Nursing and Residential Home is calculated as follows: ( (196 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (33 Very Poors x 1) ) ÷ 269 Ratings = 4.305
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oaken Holt Nursing and Residential Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Dec 2024
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Job Title: Home Manager
Pete is our Home Manager at Oaken Holt Nursing and Residential Home, here’s a little bit more about himself and the home in his own words:
“Oaken Holt is a wonderful home-from-home with a fascinating history and a wide range of activities and facilities. There is an energetic and compassionate team working with me to deliver the highest standards of care.
We are really fortunate to have such extensive and beautiful grounds, and it is well-documented what a positive impact being outdoors can have on everyone’s mental well-being, so I will be working with my colleagues and our residents to make sure we are making the most of those opportunities.
Every person in our community has a story to tell and our role is to help those stories be told, shared, and understood. We put the individual at the heart of everything we do, celebrating their stories, and helping them write new chapters.”
Job Title: Community Relations Manager
I work closely with families and their loved ones to support them through the transition to residential care, building lasting relationships and providing peace of mind during what can be a difficult and emotional time. My role is to ensure they make fully informed decisions, using the knowledge and experience I have gained over 16 years in this role.