Review from David W (Son of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident of the Coach House at Oakenholt for 3.5 years. The care she has received has been excellent, and the staff are attentive and very responsive to requests. It is a big plus that there are qualified nurses on call at all times. The house is kept very clean and additional services

such as hairdressing, physio etc, are all very good. The activities team are good fun and keeps everyone entertained.
In addition, my father received excellent end-of-life care at Wytham House and passed without distress. Covid was a tough time for all, and the staff have done a great job. Thank you.

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

David, thank you for taking the time to leave us such a wonderful review! We're happy to hear that your mother is receiving such great care at Oaken Holt. We are really sorry for your loss, and we hope we made your father’s time with us at Wytham House as peaceful as possible. Your comments will be passed on to the team.

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Review from S S (Friend of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience

Oaken Holt holds a special place in my heart, the team have cared for my grandfather for many years, and I can’t thank them enough. The manager is a kind, passionate and caring man. He is always there when I or the family need to talk with him. The home is a lovely place and is in beautiful surroundings.

The grounds are lovely, and it is a peaceful place to stay. I thank the team for everything they do.

Reply from Home Manager at Oaken Holt Nursing and Residential Home

Thank you for taking the time to leave a review for Oaken Holt and for your lovely comments about our home, grounds and recognition of the team. Your feedback will be shared with the team.

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Review from Adrian B (Friend of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience

Oaken Holt is set in beautiful surroundings and offers a fabulous cafe. Friendly staff - very helpful. Nice choice of food. Very nice rooms and spacious. All with ensuite bathrooms. All-week activities, with live entertainment on some days.

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

Thank you, Adrian, for your kind words about our home and team; it is lovely to read your comments about the beautiful surroundings, amenities and activities at our home. Your feedback will be passed on to the team.

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Review from Paul K (Friend of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience

I find the staff very approachable and apparently with plenty of time available to talk, although clearly fully occupied. I am pleasantly surprised to be addressed by my first name, although only a weekly visitor. Similarly pleasantly surprised to often be offered tea and a biscuit when with my friend

when he gets his. Rating for food and drink cannot be personal, as I cannot properly comment on value for money, as I have very little experience with Residential or Care Homes. It seems a bit expensive to me, especially as my friend has so far felt unable to join in with communal meals and is able to participate in very few social activities. However, that is his choice, and I can see just how much is provided! However, he seems so much better here than he was at home that value for money is clearly high. Rating for food and drink is on what I see but not experience.

Reply from Home Manager at Oaken Holt Nursing and Residential Home

Paul, we would like to thank you for your words of kindness which are very much appreciated. All comments will be passed on to the team, and thank you again for the review.

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Review from A B (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience

Mum is very well cared for, and the staff understand her needs well. They are respectful of her wishes but are keen to encourage her to be sociable and more active. They are genuinely pleased if she enjoyed an activity.
We like seeing photos of her as she cannot remember what she has done in the week,

so can't tell us.
The nursing staff are particularly diligent, always communicating well and getting on top of any illnesses quickly.

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

We would like to thank you for your words of kindness which are very much appreciated. We respect the wishes of our residents but will try and encourage participation in our activities as this is a great way to socialise with other residents. All comments will be passed on to the team, and thank you again for the review.

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Review from Helen S (Wife of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience

I feel that my husband is well cared for and I do not have anything to worry about as he is very happy to be with you all. Thank you so much.

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

You are very welcome, Helen, thank you for your kind words. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from Richard K (Son of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience

For the eighteen months that my mother was a resident, I had an overwhelmingly positive experience of Oaken Holt Nursing and Residential Home. Even during the difficult Covid period when access was limited. Mum thoroughly enjoyed her time there, right up until the end. The carers were all wonderful

and developed close bonds with her. The movement team were sympathetic to her needs and kept us well informed. Mum developed close friendships with her fellow residents encouraged by the games and other activities she played with them every day. This had the added benefit of keeping her brain active. As she eventually declined her nursing care was exemplary. A group of residents and carers even attended her funeral, which says it all.

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

Thank you for taking the time to leave us such a lovely review! We're happy to hear that your mum received such great care at Oaken Holt and will pass on your kind comments to the whole team. We would like to pass on our condolences on hearing of her passing.

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Review from Deliah W (Respite Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience

For us it is always a difficult decision to put Mum into residential respite care even if just for a short while. It was important that we found somewhere which felt consistent, had a high standard of care and was genuinely warm, welcoming, caring and calm for our mother. The price was high, however

all our needs were met at Oakenholt, so a logical choice.
We had visited on three separate occasions before making the decision and each time the reception from management and staff was always good. During her stay, my mother was also calm, clean and comfortable here for nearly three weeks of respite. The staff were friendly and attentive as well as open and communicated well with us when needed and for my mother, who has Alzheimer's, we found the staff considerate to her as an individual. They were gently encouraging and inclusive, and so she had a good stay and we were able to enjoy our holiday. On our return, she was calm and content which enabled a smooth transition on her return home.

Reply from Home Manager at Oaken Holt Nursing and Residential Home

Thank you for your lovely comments, we are so pleased we were able to support your mother with her stay at Oaken Holt. At Oaken Holt we strive for good quality care and this is a reflection of this.

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Review from L d (Son of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience

Good staff. Well managed.
The building at Oaken Holt is perfect.
The food available was poor. You can have a limited menu if the quality is high. Especially if you are charging above-average rates. The home is clean and appears to look after its residents well.

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

Thank you for your comments, which we will pass on to the team at Oaken Holt. We pride ourselves on the resident experience and we are committed to using feedback to continue to build on, and improve, the services we provide.

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Review from I B (Son of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience

My parents have both been at Oakenholt for nearly four years now. The first year was very good, then due to a change of management things went downhill rather dramatically. Lack of staff, particularly at weekends and not much activities if any at weekends. However the new Manager has been a breath of

fresh air and stamped his mark on the home and the residents and staff seem a lot happier again. There could still be more going on at weekends but he has proved to be a more than positive appointment.

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

Thank you for your feedback. We are pleased to hear that you are happy with the new home manager and you feel that our services are improving as a result. We agree that activities are important and will look to see how we can address this. We are always looking to learn and improve the services we offer and our home manager would be happy to arrange a time to speak with you directly.

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Review from Yvonne T (Daughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience

Overall we were happy with the care Mum received. The staff were all friendly and made Mum feel at home. This was the first time she had been in respite so an anxious time for us and her. She was pleased with the quality of the meals and found her room comfortable. As Mum suffers from dementia it was

difficult questioning her about her week but we can only be guided by her saying that she would go back at any time!

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

Many thanks for your positive review, Yvonne. Your Mum was a joy to care for and to hear that she said that she would come back at any time is lovely to hear - we would love to have her back at any time! Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Robert W (Son of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience

After reviewing a number of care homes, I made the decision that the environment that I experienced at Oaken Holt would be perfect for my mother's needs, and I was not disappointed. The management team are all excellent, taking the time to understand my mother's needs and showing complete confidence

that these could be met. From the moment we arrived, the staff were fantastic, and I was reassured that I had made the right decision. My overriding memory is the calm feel and the engagement that the staff provided. This has been by far the best experience we have received from any local care home, and would fully recommend it to others.

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

Thank you, Robert, for your kind words and recognition of the team here at Oaken Holt and great to hear that we give confidence. The care, services and support we deliver as a team to your mother and the whole family are extremely important to us. Your feedback will be shared with the team.

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Review from Paul A (Son of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience

My 98-year-old father had been living independently but with increasing care needs (Parkinson's and heart failure). It became clear in August that he needed 24h-our care and decided that it was time to find a care home. We visited Oaken Holt on a Tuesday and he moved in on the Friday.
It is a wonderful

place, with a fantastic homely feeling and lovely buildings and surrounds. But this is what really makes it stand out (and I have a medical background): the staff were amazingly welcoming (sincerely so), irrespective of their professional background and one could not wish for better care and attention than that given to my father and visitors. He continued to deteriorate and within a few days, it was clear that he was nearing the end. Again the manner in which this was handled was exemplary and he died comfortably and in peace. The staff were great with the family, enabling us to be with him day and night for his last days. Nothing was too much and we are eternally grateful.

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

Thank you, Paul for your kind words and recognition of the team here at Oaken Holt. We are really sorry for your loss, and we hope we made your father’s last moments as peaceful as possible. Your comments will be passed on to the team.

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Review from M B (Son of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience

My mother recently became a resident of Oaken Holt. My mother struggled with the change but the manager and all staff members have been exemplary in their care and attention to detail in helping my mother with this transition. I can't thank all members of staff enough.

Reply from Home Manager at Oaken Holt Nursing and Residential Home

Many thanks for your positive review. It is touching to hear that we have really helped with your mum’s transition. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Violet P (Resident) assisted by family/friend published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience

I came in for respite while my career was on holiday and felt the care was so good for my needs as I am unable to wash, dress etc. I can walk a little but decided I need more care.
The staff are lovely and the food is also very good. I particularly like taking part in quizzes and bingo. Through the

sunny day, it was nice to sit outside with the other residents. I am very happy in my room and love the views of the grounds.

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

Thank you, for your kind words and recognition of the team at Oaken Holt. You are a joy to care for. It is lovely to hear that you like taking part in our events and enjoying the home’s surroundings. Your comments will be passed on to the team.

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Review from P A (Daughter of Resident) published on 23 September 2022
Submitted via Website • Report

Overall Experience

Care exemplary. Mother can be very difficult to clean but they gently persevere. As she now needs regular turning and help with drinking they are totally on the case.
I appreciate that they have been willing to keep her where she is even though she has Dementia and they now have a special Dementia

unit.

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

We are so pleased to read your wonderful comments about the care your mother receives. All comments will be passed on to the team and thank you again for the review.

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Review from Angela W (Wife of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience

Oaken Holt is a very special place and that is because of the people who work there. You are the most amazing set of individuals, each with your own special skills and experience, but all of you show extraordinary kindness to the residents. The atmosphere from the moment you drive up through beautiful

grounds towards the lovely house, and step inside, is one of tranquillity and love. Nobody could have done more than you all did in your own ways to help my husband navigate his advancing dementia, fading eyesight and to cope with the long term chronic pain he had suffered following his stroke in 2011.
I could not have wished for a better home than Oaken Holt for my husband, and I thank you all from the bottom of my heart.

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

Thank you for taking the time to leave us such a fantastic and thoughtful review Angela! We're so happy to hear that you felt your husband had the best care possible here at Oaken Holt and it will be my pleasure to pass on your kind comments to the whole team.

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Review from Peter F (Son-in-law of Resident) published on 15 July 2022
Submitted via Website • Report

Overall Experience

There has been a huge improvement in almost every aspect of the Home since the arrival of the new manager a couple of months ago. It is noticeable that both residents and staff appear happier and the whole atmosphere at Oaken Holt has lightened. Some staffing issues have improved and we are optimistic

that this will continue. We have been able to stay for lunches again after Covid restrictions and have been impressed with the quality of the food. The range and frequency of activities provided for residents is increasing and we hope this will go even further. We continue to be pleased with the level of genuine care and attention provided by the permanent members of staff.

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

Thank you, for your honest and detailed feedback, we are glad you are noticing the improvements that our staff are working hard to make. Giving quality, person-centred care is what we always strive for and your feedback will be passed onto the team. Thank you again for taking the time to leave a review.

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Review from C C (Niece of Resident) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience

My aunt has been living at Oaken Holt Nursing and Residential Home for just over a year. I have peace of mind that she is being looked after well.
Since the new manager arrived the atmosphere is friendly and positive. The staff have always been professional and caring but now they seem more relaxed

and more enthusiastic.

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

Thank you for taking the time to leave us this positive review. I'm pleased that your Aunt is enjoying her time at Oaken Holt. Your lovely words will be passed on to the team, who will be thrilled to hear the feedback.

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Review from Vivien V (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience

My most recent visit was in March. Travelling from Yorkshire I find, with some notice, I can visit Mum on the days and times that suit me without any problem. Reception is friendly and helpful making sure visitors are Covid clear and safe. Mother's room is large, pleasant and south facing with views

over the parkland. Carers are always popping in to attend to Mum's needs, give her her meds, ask her choices for meals, offer her drinks or see to housekeeping. Staff that I have met have been pleasant and well-meaning. However, due probably to Brexit, there is a big turnover of staff, difficulty in recruiting permanent staff and continual use of agency people, some of who seem to lack proper training. This is not unique to Oaken Holt of course but it does make forming a relationship with some of the carers difficult for Mum and for them to have an on going understanding of her issues and needs. Aside from this the environment is pleasant and the care given is generally good.

Reply from Home Manager at Oaken Holt Nursing and Residential Home

Thank you for your review and your kind words, which I will pass on to the team. There is nothing more important to us than the well-being of the people we support, and in response to the well-documented sector-wide shortage of carers, we continue to invest in the recruitment, retention and training of our colleagues. With regards to recruitment, the home has actively been recruiting and the agency usage has dropped massively. The home has new care team members joining monthly which has a positive impact on the home and the residents. When agency usage is used we ensure that we are using the same team members for consistency.

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Oaken Holt Nursing and Residential Home

Care Provided by Oaken Holt Nursing and Residential Home

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Funding & Fees Guide for Oaken Holt Nursing and Residential Home

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