Review from N E (Daughter of Resident) published on 18 May 2022
Submitted via Website • Report

Overall Experience

My father stayed in the Coach House for respite, and we found the staff very supportive of him and all the family. The deputy manager was very kind and helpful with queries, managing extensions to his stay and keeping in touch, and his lead carer, in particular, always took time with him. The food was

excellent, and the views were just stunning. The team were very helpful in enabling my mother to visit within Covid protocols, which made the stay much more manageable.

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

Thank you for your positive review, and I am so pleased to hear that the team at Oaken Holt were able to support your father and allow your mother to visit during this difficult time. The home is pleased to announce that a new home manager ‘’Michael Daglish’’ has been appointed along with a new regional manager, together as a team, they will continue to achieve greatness.

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Review from Pam R (Son of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience

Management staff provides wonderful support to our mother, that has extended her life by their care.

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

We are so pleased to read your wonderful comments about the care your mother received; the team were thrilled with your feedback as we strive for personalised-centred care for all our lovely residents. The home is pleased to announce that a new home manager ‘’Michael Daglish’’ has been appointed along with a new Regional Manager, together as a team, they will continue to achieve greatness.

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Review from Robert H (Son of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience

I live and work thousands of miles from the UK, so I cannot visit Mum very often. My primary concern is therefore that my Mum is cared for professionally 24/7 - both medically and personally.
I'm happy to say that for all of her years at Oakenholt, that is exactly how Mum has been cared for.
For the

first couple of years, enjoying three tasty and nutritious meals each day, and being reminded to take her medicines on time, her wellbeing improved noticeably!
I wouldn't hesitate to recommend Oakenholt, and I recently told both of my children that if the need arises, Oakenholt would be my own first choice!

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

Many thanks for your lovely words regarding Oaken Holt and I will feed this back to the team. We aim to provide the highest and best quality of care to all our residents.

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Review from J F (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience

Dad stayed at Coach House for more than a year before moving to Wytham House and repeatedly spoke very fondly of the carers and the excellent food. The deputy manager at Oaken Holt Nursing and Residential Home was very supportive, quick to respond to queries and to help us as a family address concerns

and questions. Life in a care home is not easy and during the pandemic, times were hard for everyone but given all this, we still feel that we made the right choice in placing Dad at Coach House. The lead carers at Coach House in particular were so kind and we were very grateful to them for their support to Dad, and us as a family. The downsides circled around the lack of engagement/management from the overall director, (who has since left) the regular loss of staff, and gaps in activities for residents.

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

Thank you for your kind words and I will feed them back to the team at Oaken Holt. As the new home manager for Oaken Holt once of my focuses is to enrich the residents life’s a different range of activities within the home. Recruitment is an on going process and we have had new applicants in the process of starting. Lastly, a new regional manager has been appointed and this will be announced once they have started with Caring Homes.

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Review from Colin J (Friend of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience

My friend has been a resident for quite a few years the care that is exceptional and the staff are very attentive and caring, I have no hesitation in recommending them as a care provider. In addition, the grounds and the views from the home are absolutely stunning as is access to the facility.

Reply from Home Manager, Home Manager at Oaken Holt Nursing and Residential Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your friend is receiving such great care at Oaken Holt and that you would recommend us and our beautiful surroundings to those seeking a care home. I will pass on your kind comments to the whole team.

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Review from Nicolette C (Daughter of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience

Communication dealings with the deputy manager are very good. The deputy manager responds efficiently to requests and always ring back promptly if she has been unavailable when I ring. The same cannot be said for the manager. Dining - my father reports that the food at lunch is of a good standard.

Reply from Manager, Manager at Oaken Holt Nursing and Residential Home

Dear Nicolette, we value the feedback received and truly believe this enables continuous improvement. We are sorry to read of your experience with the Home Manager, and if you would like to discuss this further, please contact us directly using: WeCare@caringhomes.org.

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Review from M F (Respite Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience

Have been here at Oaken Holt for 2 weeks due to a stroke (TIA) and had respite care. It has all been excellent, food is delicious and staff are very obliging, fun, supportive and helpful. I would thoroughly recommend this home.

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Review from S B (Resident) published on 11 May 2020
Submitted via Postal Card • Report

Overall Experience

Very good.
Nice carers, all friendly.
If I ring, someone comes.
Would recommend if necessary.
Can't fault anything.
Anything I wanted, I had - I was spoilt.

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Review from S H (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience

My father has been at the home for 8 years. The current staff are professional and caring at all times.
One particular nurse has gone over and above her role to provide continuity of care during an urgent health situation and we, as a family, have been comforted and reassured by her unfailing commitment

to her job.

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Review from Simon W (Son of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience

It's a beautiful setting here. The grounds are lovely. The staff are very helpful and welcoming. My dad seems happy here and he has come out of his shell here and he is getting the care and attention that he needs.

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Review from K F (Friend of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience

Welcoming, the staff are always very welcoming. Beautifully clean home. Very pleasant atmosphere and there is always things for people to do so the residents are entertained.
Everybody seems very nice here, much better than some other homes I have visited.

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Review from H K (Friend of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience

Very comfortable room for my friend. They are very happy. Attentive staff and very kind.

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Review from F S (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience

As a long term resident at Oaken Holt Care Home, my father has been a resident in residential then in nursing since 2011. Overall we (the family) have been very pleased with the high standard of nursing and care as well as housekeepers, gardeners, etc. for the care home. I am resident in London and

visit once a week. If Father has been unwell staff are always available to help and support. It has been a huge positive factor in keeping Dad, a stroke victim, happy in his old age and as healthy as he can be now.

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Review from Debbie S (Niece of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience

My aunt seems very happy and well cared for, today she was telling us about the daughter of the house. She was also telling us that she lives there with her mum, brothers and sisters. We know she has taken this out of context but the home must give her a sense of a family environment.
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to my aunt was excellent.
We were made to feel very welcome.

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Review from Helen T (Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience

I arrived after a stay in the hospital. I had the most pleasing welcome. The building has rooms identical to Buckingham Place (quoted by my grandson who has just spent months there as an army soldier) I don't know who interviews for staff but they have chosen a wonderful team.
A smile and a few words

are as therapeutic as medication.
There is such a variety of food on the menus.
The stay has improved my thoughts as well as my pain. Thank you so much.

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Review from Erin (Granddaughter of Resident) published on 3 September 2018
Submitted via Website • Report

Overall Experience

Oaken Holt has made my grandfathers recent move into care as smooth as possible and all levels of staff have been very supportive

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Review from Michael (Son of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience

My wife and I were very impressed with the quality of care given to my mother. We were always greeted pleasantly on arrival and told about her condition. When we were with her a carer often arrived unannounced to check she was all right. They always encouraged her to ring if she needed anything. They

never appeared rushed and spent as much time with my mother as she needed. They were always willing to take her downstairs and out on the terrace if she wanted to go.
She enjoyed her food and told us it was very good. On her last birthday, they arranged not one but two celebrations and baked two cakes - one in the morning when we were there and one in the afternoon for her and the other residents. When she died they treated her with dignity and came to the room with us when we arrived and helped us to arrange a funeral director and the other formalities. We were very impressed with the care shown to my mother and will not hesitate to recommend Oaken Holt should we have occasion to do so.

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Review from Susan P (Daughter of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience

My mother spent the last six months of her life at Oaken Holt. We chose it because the staff made such a good impression on our first visit. We are so glad we did.
Everyone we met throughout my mother's stay was professional, friendly and compassionate. They always gave us as much time as we needed

if we had questions.
We were always made welcome when we visited. We were kept informed about doctors' visits and medication prescribed. Especially in her last days, the staff were particularly sensitive and understanding.
My mother regarded her carers with great affection. She enjoyed telling them about her life. It was clear that they respected and were fond of her too. Two members of staff attended her funeral.
The building and its grounds are attractive and rather like a 5-star hotel. My mother enjoyed being taken in the grounds when the weather permitted.
We could not have asked for more from Oaken Holt and recommend it unreservedly.

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Review from Lynne A (Daughter of Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience

My father was in Oaken Holt for just over 12 months. During his stay, he was happy and extremely well cared for. The nursing staff and carers were very professional, treated him with respect at all times, and showed great compassion, especially in his last few days.
Having been until fairly recently,

a very active man, he joined in, and enjoyed, the various activities that were organised by the activities team, he especially liked the trips out.
The menus were varied, and as his dietary needs changed, the chefs discussed the options that were available to him.
The carers always made any visitors very welcome, and this was very much appreciated by all.
His room, although very basic, was adequate for his needs, and he liked to have the windows open to hear the birds singing in the large trees that surround the home.
Communication about doctors visits, replenishing personal items etc, was good.
If he could no longer stay at home, then this was the next best thing. Thank you.

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Review from E H (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience

The staff are generally very caring, and my mother's key worker is particularly kind and helpful.

However, there have been housekeeping issues - matters which have not been dealt with speedily, and on some occasions, I have arrived to find my mother in dirty clothes because she has spilt food down

herself and has not been cleaned. This is better than it was but still not ideal.

Reply from Theresa Whitford, Home Manager at Oaken Holt Nursing and Residential Home

Thank you for taking the time to review Oaken Holt, we really appreciate your feedback. At Oaken Holt we take great pride in ensuring we deliver high-quality care and facilities meeting all residents requests and needs and we are very pleased that you have such a positive impression of our team and the high-quality care they provide. It appears we have on this occasion sadly fallen short of our own high standards and we apologise for any inconvenience caused. We are happy to report that we have reviewed our housekeeping process and have recruited additional staff to ensure that our high standards of service can be properly maintained at all times. Thank you again for sharing your thoughts with us as we always welcome the opportunity to improve. My door is always open if you would like to discuss any element of your loved one's care.

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Oaken Holt Nursing and Residential Home

Care Provided by Oaken Holt Nursing and Residential Home

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Funding & Fees Guide for Oaken Holt Nursing and Residential Home

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