it felt like a home rather than a care home.
Sally O (Daughter of Resident)
The facilities are amazing, he often says it’s a wonderful hotel.
J H (Sister of Resident)
The beauty of the building and the tranquil surroundings also made it the perfect place to recover.
Anne J (Wife of Resident)
Car Park provided on-site.
The Old Prebendal House has a Review Score of 9.5 (9.538) out of 10, based on 7 reviews in the last 2 years. Over all time The Old Prebendal House has 49 reviews.
Review from A E (Friend of Resident) published on 17 October 2024
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Reply from Val Baggott, Director of Care at The Old Prebendal House
We are so pleased you enjoyed your visit to Old Prebendal House and hope to see you again very soon.
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Review from C W (Daughter of Resident) published on 16 October 2024
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Reply from Val Baggott, Director of Care at The Old Prebendal House
It has been our absolute pleasure to see your Mother's improvement, she is such a delight to care. As a family, your dedication to her has also played a huge part in her recovery and we love having you around. Thank you so much for your kind words, we really appreciate it. The team will be very pleased to hear your feedback.
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Review from Sarah W (Cousin of Resident) published on 5 June 2024
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Reply from Val Baggott, Director of Care at The Old Prebendal House
Thank you so much for your kind words, we are sorry that your cousin was only with us for a short time but were happy to help him in his final days. It is always heartwarming to see family supporting loved ones in their time of need. Thank you on behalf of the team at Old Prebendal.
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Review from Stewart C (Son of Resident) published on 28 March 2024
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Reply from Val Baggott, Director of Care at The Old Prebendal House
Thank you so much for your feedback, we really appreciate it. We have been delighted to see your father enjoy his meals now with the improvements that he has made and it's always our pleasure to welcome family and friends into our home.
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Review from Susan J (Respite Resident) published on 23 October 2023
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Reply from Val Baggott, Director of Care at The Old Prebendal House
We were so pleased to be able to support your post-op recovery and are delighted that you enjoyed your stay. Please pop in to say hello when you are passing, we would all love to see you again. Thank you for taking the time to share your experience. With best wishes from all the team at Old Prebendal House.
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Review from J H (Sister of Resident) published on 4 October 2023
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Reply from Val Baggott, Director of Care at The Old Prebendal House
Thank you so much for your kind words as always. It's good to have feedback from relatives who are so involved with life at The Old Prebendal and see a true picture of a day in the life of our residents. We all feel very privileged to be entrusted with the care of our residents and to also work in such a beautiful environment. Your appreciation means a lot to us.
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Review from Anne J (Wife of Resident) published on 13 July 2023
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Reply from Val Baggott, Director of Care at The Old Prebendal House
We were delighted to have met you both and see you enjoy our facilities. Thank you for your feedback, we really appreciate it and look forward to seeing you for a social visit when you are passing.
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Review from Sally O (Daughter of Resident) published on 13 January 2023
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Reply from Calum Adams, Business Manager at The Old Prebendal House
Hi Sally, thank you so much for the lovely review. It was our privilege to look after your mother and it truly goes without saying, the home will never be the same without her! If you ever need any support, or just a coffee, myself and the team are always here for you.
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Review from Sally B (Daughter of Resident) published on 13 September 2022
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Reply from Calum Adams, Business Manager at The Old Prebendal House
Hi Sally, thank you for your very kind words. It was our pleasure to be able to care for your mother and support you and your family through such a difficult time. We are pleased that you speak of our home so highly and hope you will come back to visit us in the future!
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Review from Joanna R (Daughter of Resident) published on 30 June 2022
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Reply from Stephen Griffin, Director of Care at The Old Prebendal House
Thank you so much for your kind review. I am so pleased we have been able to support your Mum and the wider family. I will share your feedback with the team who will be thrilled to read your comments.
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Review from Helen T (Next of Kin) published on 1 June 2022
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Reply from Stephen Griffin, Director of Care at The Old Prebendal House
Thank you so much for your feedback. It was a real pleasure to host you and thank you for delivering such excellent training to the team. We look forward to inviting you back.
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Review from Charlie H (Son of Resident) published on 30 May 2022
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Reply from Stephen Griffin, Director of Care at The Old Prebendal House
Thank you so much for this lovely feedback. I will share this with the team who will be thrilled.
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Review from D P (Daughter of Resident) published on 18 February 2022
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Reply from Stephen Griffin, Director of Care at The Old Prebendal House
Thank you so much for your lovely feedback. It really is a pleasure looking after your Mother. I will share your comments with the team.
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Review from M C (Daughter of Resident) published on 1 February 2022
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Reply from Stephen Griffin, Director of Care at The Old Prebendal House
Thank you for your kind feedback. I will share this with the team.
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Review from I L (Niece of Resident) published on 6 December 2021
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Reply from Stephen Griffin, Director of Care at The Old Prebendal House
Thank you so much for your lovely feedback. I will share this with the team who will certainly appreciate your kind words.
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Review from Elisabeth G (Daughter of Resident) published on 20 October 2021
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Reply from Stephen Griffin, Director of Care at The Old Prebendal House
On behalf of my team, may I take this opportunity to sincerely thank you for your review. It continues to be a real pleasure supporting your Mother who is enjoying life at The Old Prebendal House.
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Review from Robert G (Son of Resident) published on 20 October 2021
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Review from Paula B (Daughter-in-law of Resident) published on 20 October 2021
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Reply from Stephen Griffin, Director of Care at The Old Prebendal House
Thank you for this positive review. As you know, we are always open to feedback and suggestions. The team and I look forward to continuing the good work we have achieved in relation to providing care and support to your parents-in-law.
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Review from Francis B (Son of Resident) published on 20 October 2021
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Reply from Stephen Griffin, Director of Care at The Old Prebendal House
Thank you so much for such a positive review. It continues to be a real pleasure in providing care and support for your parents.
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Review from Chris I (Nephew of Resident) published on 6 July 2021
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The Review Score of 9.5 (9.538) out of 10 for The Old Prebendal House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.963 for The Old Prebendal House is calculated as follows: ( (77 Excellents x 5) + (3 Goods x 4) ) ÷ 80 Ratings = 4.963
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.575 Points relating to the number of positive Reviews for The Old Prebendal House is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Nov 2021
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Job Title: Director of Care
Joined: 2023
You can be assured of a very warm welcome from our Director of Care, Val Baggott.
Please feel free to contact us to arrange to come and meet us and see our beautiful facilities and landscaped gardens at The Old Prebendal House.
Job Title: Lifestyle Support
Joined: 2000
Fiona has been an integral part of the Old Prebendal family for the last 22 years - planning lots of fun and engaging activities to ensure our residents live their best possible lives with us!
Job Title: Maintenance Manager
Joined: 2000
Adrian will be celebrating 20 years as Maintenance Manager at The Old Prebendal House in January 2020!
Adrian's job role is varied - looking after all things maintenance in the main house and also with the independent living cottages and apartments. He ensures all equipment at the home is regularly serviced and is also our chief Fire Warden.
He is a familiar face to our Court Residents who he drives to Burford weekly for their shopping trip!
Job Title: Head Chef
Joined: 2008
Having been with us since 2008, Kathy is truly an essential part of our team here at OPH. As Head Chef, Kathy uses her culinary skills to create delicious, nutritious meals that meet the individual requirements and requests of our residents; Whilst also supporting and encouraging our catering and hospitality team to provide the best possible service.
Job Title: Head Housekeeper
Joined: 2001
Sandra has been part of the foundation at The Old Prebendal House for 21 years! The Housekeeping team are calm and resourceful, always dependable, working together for a number of years and know the needs and requirements of each resident.
Sandra and her team keep The Old Prebendal House spotlessly clean and tidy and manage the laundry service for all areas.
Job Title: Groundsman
Joined: 2017
Theo started with us at the Old Prebendal House in 2017 as a Care Assistant, since then we have supported him to explore a different career path as our Groundsman; Allowing him to put his horticultural skills to good use by sculpting and maintaining the beautiful gardens and outdoor spaces on the Estate.