Review from Jennifer G (Sister-in-law of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience

Excellent all-round.
Wonderful, caring staff in every aspect of their job title.

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Review from Sue J (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience

Burford Nursing Home is a truly wonderful care home. My mum has been a resident there for almost one year and during this time, she has received superb care. As a family, we feel very lucky that Mum is a full-time resident there.

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Review from Valerie P (Daughter of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience

I would just like to express my thanks for the wonderful care, you gave my mother, that you cared for, for the last few weeks of her life. Me and my family were extremely grateful for the love and care you gave her. Thank you.

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Review from M B (Daughter of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience

My father went to reside in Burford Nursing Home in February 2020. He contracted Covid in March 2020 at the age of 98 years old. Through their excellent nursing and care, he thankfully recovered and we were kept informed of his condition throughout. At such a frightening time in all our lives, it was

a great comfort to us to know that he was in such safe hands. Burford Nursing Home organised an amazing 100th birthday party for my father, we had a lovely time with family and friends and all the other residents and staff celebrating with us. We also enjoyed a platinum jubilee garden party that the nursing home had organised. They went to great lengths to make it a special occasion, the tea and entertainment were excellent. My father sadly passed away not long before he was 101 years old, having spent two and a half years at the nursing home. My family will be forever grateful for all the love and care that was shown to my father and to us. I would thoroughly recommend Burford Nursing Home.

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Review from Susan K (Daughter of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience

My mother, who has dementia, has been in Burford Nursing home for the past 18 months, and despite commencing a 'reign of terror' within the home for a few weeks upon her initial admittance, she has settled in amazingly well, and considers the place to be home. The staff managed her very well, and despite

her maverick antics, they were all very kind to her. In conjunction with the Doctor, they have adjusted her medication and she is the happiest she has been in years. My father then developed dementia, and the staff offered advice and guidance on his management and told me to ring any time despite him not being in the home at that time. Dad went in on a permanent basis about 3 weeks ago. My parents visited my house for lunch on both Saturday and Sunday, and after about 4 hours, Dad advised me he was ready to return home, meaning the care home. The food is amazing, and all the staff are incredibly kind to both me and my parents. An incredibly well managed care home!

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Review from Becky F (Daughter of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience

I would definitely recommend Burford Nursing Home to anyone who was looking for a safe, caring environment for their loved one. Mum moved into Burford just before Christmas 2019 and a few months later Covid happened! During the lockdown period, the home was so supportive, arranging telephone calls,

video calls and keeping us regularly informed of how she was during the time we weren't able to visit. Nothing was ever too much trouble. Every member of staff became her family and showed such love and compassion. Any concerns or worries I had were dealt with immediately by the nurse or management. Great support from the Drs at Burford surgery. Sadly Mum passed away in June 2022,
but I know that for her final years we could not have chosen a better, safer, caring place for her to have lived.

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Review from Robert W (Husband of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience

The wife was admitted in September 2021 and at first I was not quite sure. Now I find the nursing home at Burford. the staff are very understanding and helpful, and friendly. The rooms comfortable and clean. Visiting well organised. The wife well looked after.

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Review from Ann N (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience

A massive thank you to all the staff at Burford Nursing Home. My father and I enjoyed a lovely afternoon celebrating the Queen’s platinum jubilee at the garden party. It was wonderful to see so many family/friends sharing the occasion with their loved ones who are residents and also the staff. There

was bunting, sandwiches and treats, Pimms and an excellent singer who led some nostalgic songs, all recognised. A memorable day for all.
Thank you again for making the day special for everyone.

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Review from David S (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience

Mum has been in Burford just over a year. In that time we can see she is well looked after, which is a comfort, and we are always made very welcome. Mum is very deaf and a bit vague and doesn't always remember the things she has been doing, but the staff are always chirpy with her and tell us about

the cakes she has helped make, or the songs she has been listening to. Last year they allowed our wider family to use a room to celebrate her 90th birthday and provided a fantastic cake and refreshments. It was a very happy day. More recently several of us went to the Jubilee garden party, which again was a fabulous event. Everyone was happy, the catering was amazing, with so much food (and Pimms!). Well done everyone for all that effort and generosity.

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Review from Philip E (Son of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience

An outstanding nursing home from top to bottom! Answering the phone for enquiries is 100% every time. The politeness of staff through to management is 100% every time. Quality of care is 100%, absolutely. The ability of staff, through to management is 100%. Cleanliness is, spotless. Would I recommend

Burford Nursing Home? 100%, without doubt! Thank you all, for being so kind, through what was a truly difficult time for our family!

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Review from Chris O (Son of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience

Up until recently, my dad was a resident here and he was really well looked after in his final year during the lockdown. I was really impressed with the work that went on, even when we weren't allowed in for long periods. Today I met up with the residents for a Love Songs themed singalong session. They

had just enjoyed a special Valentine's lunch and the new dining area walls were decorated with homemade love hearts. There were around a dozen residents and several staff members with me for the singalong and they all seemed in a jolly mood happily joining in with singing and a few funny stories. Afterwards, the residents stayed in the new dining area for a well-earned cup of tea and some love themed macaroons! The residents tell me that they look forward to our weekly singalong sessions and know the day and times that I'm due to be there. It certainly seems to brighten their day and I always get smiles and laughter. Great fun!

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Review from Emma S (Granddaughter of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience

We are so incredibly grateful to all of the staff at Burford Nursing Home for the wonderful care that they provided my grandparents in their final years. They respected and treated them with dignity and as individuals getting to know their interests and personalities and linking this to the care that

they provided. The home itself has lovely facilities and the programme of activities was always varied and engaging.
In their final days and hours the team went above and beyond to make sure that we were able to say goodbye for which we will always be thankful. We really could not have wished for them to be in a better place.

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Review from David W (Husband of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

My wife has been a resident in Burford Nursing Home for the past 2 years and we have been pleased and impressed by the way in which mangers and all staff have worked to keep everyone safe and as contented as possible , given the difficulties created by the Covid restrictions. They work together to maintain

a comfortable and relaxed atmosphere whilst keeping to the standards in a caring nursing home, The recent acquisition of a minibus for transporting residents-including those in wheelchairs-has been a resounding success as it has provided visits and activities away from the Nursing Home, especially important given the restrictions since the start of Covid. This is overseen and driven by the Activities Organiser on a reservable basis and works extremely well, We are happy with the individual care and attention my wife receives ,delivered in a friendly and caring manner.

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Review from Sue F (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

I would highly recommend Burford Nursing Home, both my parents have settled in well and are happy at Burford. I feel secure in the knowledge that they are being looked after well and have everything that they could need. The staff have been both friendly and proactive, identifying and raising any changes

in my parent's wellbeing that may require attention. The staff have also supported my sister and I, enabling a smooth transition as our parents moved from their own homes into a nursing home.

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Review from Zara W (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

Knowing our mum is cared for 24/7 is the most amazing feeling of relief.
Staff are always friendly and welcoming to us when we visit.
Your care during locked and now as things start to change has been great with updates being sent out often.
The Addition of the garden room has been good as we have

been able to visit.
Seeing photos of events is lovely and the effort by staff to make things fun and interesting for our loved ones makes me smile.

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Review from Ann F (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience

Both parents went to the nursing home in May 2020 couldn't ask for better care for them both so kind, made the family feel part of their very special family kept us updated the whole time during lockdown which was so important. Sadly both parents have passed away now, but the last period of their life

was made so special by such kind compassionate carers and staff. They were all so kind thank you for the amazing care you gave them.

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Review from Elizabeth W (Niece of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience

Excellent care given at all times always kept informed. Sadly my Auntie passed away, not COVID related, and the staff couldn't have done more, so supportive and understanding, making sure all my aunt's wishes were taken care of in the most difficult circumstances. Nothing was too much trouble, such

great care.

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Review from Mark S C (Son of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience

The care afforded to my mother, who received end-of-life nursing care at Burford Nursing Home for the last six months of her life, was superlative. The individual care package she received was kind, considerate, flexible, compassionate and appropriate throughout her time at the home. The carers and

nursing staff befriended her and did their very best to allow her to end her days as she wished, responding to her requests for anything she wanted.
Personal cleanliness and the care of her private room was excellent; meals and refreshments in-between meal times was plentiful and she was accompanied outside into the garden and grounds by staff whenever she wished - which could sometimes be numerous times a day!
As someone who visited almost every day, as a close relative, I was made to feel 'part of the family' and always treated cordially by friendly faces. Nothing was ever too much trouble. I will be eternally grateful to Burford Nursing Home for the degree of care they provided.

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Review from Annie N (Niece of Resident) published on 8 May 2020
Submitted via Website • Report

Overall Experience

Just thank you for taking the care and attention with my aunt, who has lived with you now for - ? 3 years, to be honest, I have forgotten. She always appears cheerful and pleased to see me and never complains of needing anything. I feel all her needs are met and my brother and I are very grateful

for the excellent care you provide as well as understanding that she is a very private lady, a spinster who does not relate well to men. I feel this aspect has been well respected.
I congratulate you on your very good communication through the emails you are sending keeping us updated on the Covid19 situation and this enables us to feel more connected together with the advent of the use of the video calls whereby I can now see her on the camera more regularly.

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Review from Sue S (Friend of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience

I have been visiting my friend on a weekly basis for over 5-years now. Ever since the home was extended (very tastefully I might add!), I have felt that the staff themselves have become more caring, more reliable and friendlier.
The management is excellent, trustworthy and efficient, and the gentle

banter and fun that exists throughout the day between staff and residents; makes the home 'alive'.
Visitors are always treated with respect and a cup of tea. I feel that the residents are listened to, and their particular preferences are accommodated.
I wouldn't hesitate to recommend this home to those who are in need of this type of nursing care.

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Burford Nursing Home

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