This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Visitors welcome at anytime with no booking required
The home have plenty of parking available in the car park
Barchester Southerndown Care Home has a Review Score of 9.7 (9.710) out of 10, based on 46 reviews in the last 2 years. Over all time Barchester Southerndown Care Home has 124 reviews.
Review from Pamela H (Sister of Resident) published on 20 March 2025
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Overall Experience
4.0 out of 5
Reply from Shilpa Nair, General Manager at Barchester Southerndown Care Home
Thank you for your feedback. We would work our best to find what went wrong and what can we do to improveKindest regardsShilpa Nair
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Review from Zoe W (Granddaughter of Resident) published on 17 March 2025
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5.0 out of 5
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Review from Stephen R (Cousin of Resident) published on 17 March 2025
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5.0 out of 5
Reply from Shilpa Nair, General Manager at Barchester Southerndown Care Home
Thank you for sharing a great feedback. I will pass it to my team.Kindest regardsShilpa
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Review from Gemma C (Granddaughter of Resident) published on 10 March 2025
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5.0 out of 5
Reply from Shilpa Nair, General Manager at Barchester Southerndown Care Home
Thank you so much for taking the time to write such a positive review and I am pleased to hear your Grandad settled well. Our team do play a huge part in this, they focus on getting to know our Residents and understand that needs, likes and dislikes to ensure the highest quality of care. I will share your comments with the team, I know they will appreciate it.
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Review from H R (Cousin of Resident) published on 4 February 2025
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5.0 out of 5
Reply from Shilpa Nair, General Manager at Barchester Southerndown Care Home
Thank you for your feedback. Kindest regards, Shilpa.
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Review from Bridget O (Cousin of Resident) published on 30 January 2025
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Overall Experience
5.0 out of 5
Reply from Shilpa Nair, General Manager at Barchester Southerndown Care Home
Thank you so much for your feedback. Kindest regards,
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Review from Richard O (Relative of Resident) published on 30 January 2025
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5.0 out of 5
Reply from Shilpa Nair, General Manager at Barchester Southerndown Care Home
Thank you so much for your feedback. Kindest regards,
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Review from J R (Son of Resident) published on 21 January 2025
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Overall Experience
5.0 out of 5
Reply from Shilpa Nair, General Manager at Barchester Southerndown Care Home
Thank you for your response. Kindest regards, Shilpa.
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Review from Robert T (Son of Resident) published on 15 January 2025
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5.0 out of 5
Reply from Shilpa Nair, General Manager at Barchester Southerndown Care Home
Thank you so much for taking the time to write a review about our home, it means the world to us. I am pleased you enjoyed your dining experience at Southerndown, we have an amazing hospitality who love to showcase their talents. I will pass on your positive comments to our team. See you again soon.
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Review from A F (Friend of Resident) published on 8 January 2025
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Overall Experience
5.0 out of 5
Reply from Shilpa Nair, General Manager at Barchester Southerndown Care Home
Good morning. Thank you so much for your kind words and feedback. We really appreciate you taking the time to provide support in feedback for the team. Kindest regards, Shilpa.
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Review from Jaymie-Leigh G (Great-granddaughter of Resident) published on 13 December 2024
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5.0 out of 5
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Review from C B (Daughter of Resident) published on 21 November 2024
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5.0 out of 5
Reply from Shilpa Nair, General Manager at Barchester Southerndown Care Home
Thank you so much for your feedback. Kindest regards, Shilpa.
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Review from L R (Daughter of Resident) published on 30 August 2024
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Overall Experience
4.0 out of 5
Reply from Steve Ward, Southerndown Team at Barchester Southerndown Care Home
Thank you so much for your kind words and feedback. We really appreciate you taking the time to provide support in feedback for the team.
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Review from Lucy H (Friend of Resident) published on 23 July 2024
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5.0 out of 5
Reply from Steve Ward, Southerndown Team at Barchester Southerndown Care Home
Thank you so much for your kind words, Lucy. We are so pleased to hear that we offer a warm and friendly environment.
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Review from Denise G (Friend of Resident) published on 15 July 2024
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Overall Experience
5.0 out of 5
Reply from Steve Ward, Customer Relationship Manager at Barchester Southerndown Care Home
Thank you so much for your kind words. We are glad that she has settled so well into life here at Southerndown.
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Review from H B (Wife of Resident) published on 4 July 2024
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2.0 out of 5
Reply from Feedback Team, The Feedback Team at Barchester Southerndown Care Home
Thanks for taking the time to leave us a review. We're sorry to learn that your experience with our home has left you disappointed. We've spoken with the home and understand you met with the management team the day after you left your review. We trust your concerns have been addressed and you're happy with the outcome of the conversation, but If you feel there is more we can help with, please reach out to us at feedback@barchester.com to see how we can support you. Best wishes Barchester's Customer Feedback Team
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Review from C C (Friend of Resident) published on 28 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Steve Ward, Southerndown Team at Barchester Southerndown Care Home
Thank you so much for your kind feedback. It means such a lot for our team and staff to hear this feedback and we are so glad to hear of your positive experiences.
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Review from A S (Daughter of Resident) published on 23 May 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Steve Ward, Southerndown Team at Barchester Southerndown Care Home
Thank you so much for your lovely feedback. We are so pleased to hear that Mum settled well into life at Southerndown.
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Review from D K (Son of Resident) published on 22 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Steve Ward, Southerndown Team at Barchester Southerndown Care Home
Thank you so much for your kind words and feedback. It means so much to the team to hear such positive comments.
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Review from Una T (Friend of Resident) published on 16 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Steve Ward, Southerndown Team at Barchester Southerndown Care Home
Thank you so much for your kind words, Una, it means so much to us and the team that you have been welcomed so well into our home.
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The Review Score of 9.7 (9.710) out of 10 for Barchester Southerndown Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 46 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.710 for Barchester Southerndown Care Home is calculated as follows: ( (420 Excellents x 5) + (85 Goods x 4) + (19 Satisfactorys x 3) + (8 Poors x 2) + (2 Very Poors x 1) ) ÷ 534 Ratings = 4.71
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Southerndown Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 44 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Jul 2019
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Job Title: General Manager
Joined: 2020
Hi, I'm Shilpa and I am the General Manager here at Southerndown Care Home.
I have been a registered nurse since 2012 and elder care is my passion. Before working at Southerndown I was the Deputy Manager at one of our sister homes.
I love working for Barchester and leading the team in the care and support of residents to provide a quality service that meets their individual needs. We have a truly lovely home and a fantastic team.
At Southerndown we are creating a community that is as homely, happy and active as possible. Striving to make sure the residents are leading interesting fulfilled lives is at the centre of our aims here. We treat every resident with the care that we would want to be shown to our own family.
Please feel free to drop in for a chat and to learn more about life at our home.
Job Title: Deputy Manager
Joined: 2021
Hi, I am Subra, I am the Deputy General Manager here at Southerndown Care Home.
I have been working at Southerndown Care Home since July 2021. I have completed a B.Sc. Nursing and gained very good knowledge from my time in a Surgical Intensive Care Unit in India.
I am passionate about my job and I love caring for the elderly. I started my journey in Southerndown as a Pre-registered Nurse before I became a Registered General Nurse. I have been promoted to Deputy General Manager since March 2023. I am happy to take on the new role and support our General Manager in creating an outstanding care home environment.
Currently, I am doing my NVQ-5 (Diploma in Leadership and Management) to further develop my leadership skills.
Job Title: Head of unit
Joined: 2011
Hi, I am Letty and I am one of the Heads of the Unit here at Southerndown.
As the Head of the Unit, I am responsible for making sure that our residents receive wonderful first-class care and are also involved in all the decision-making surrounding their care. Our residents deserve to be treated with respect and compassion due to our own elderly relatives.
I love my job and I am always doing my best to ensure every day is a happy day, and that the staff are always smiling, singing and most of all caring!
Job Title: Registered General Nurse
Joined: 2021
Hi, I'm Sridhar and I am proud to be a nurse at Southerndown.
My team and I are dedicated to providing the absolute best nursing care possible to each and every resident. Whether a resident needs full nursing care or simply a bit of extra support, all of us are on hand to ensure that everyone who lives here can continue to enjoy life.
Job Title: Senior Nurse
Joined: 2019
I have worked at Southerndown Barchester since 2019.
As a Senior Nurse my role is to ensure clinical support within the home for our residents, but ensuring I can come to work and put smiles on the resident's faces and make a difference to their lives is the most rewarding part of what we do.
In my spare time, I like to learn new languages as I believe it fosters personal growth whilst understanding more cultures and opens doors for me to travel and embark on visiting different parts of the world
Job Title: Head Chef
Joined: 2024
Hello there, my name is Mangesh and I am the Head Chef at Southerndown.
I am passionate about cooking and I love my role here at Southerndown. I joined the team in 2024 and one of the best parts of my job is meeting our Residents and finding out what their likes and dislikes are - I truly enjoy preparing home-cooked favourites and it's very rewarding to see everyone enjoy chatting over a delicious meal and a glass of wine.
I love to work with the nursing and care teams to ensure that the food is not only tasty but also nutritious.
Job Title: Activities coordinator
Joined: 2013
Hi, I am Stacey, I have worked at Southerndown since 2013.
I enjoy providing various activities for our residents, such as gardening groups, trips out in the minibus, quiz days and art therapy, among the many things we enjoy doing.
I also hold a monthly Memory café, which all family and friends are welcome to attend.
I look forward to meeting you all.
Job Title: Administrator
Joined: 2016
Here at Southerndown, I am responsible for all of the administration within the home, both for the residents and the staff.
Relatives often pop in to see me, I enjoy listening to them and learning about their relatives, as it helps me to develop an understanding of the residents more personally.
Job Title: Admin Assistant
Joined: 2024
I joined the team at Southerndown in 2024. I really enjoy welcoming the friends and family of our residents to the home and love spending time with our incredible residents and being on hand to help.
In my spare time I enjoy spending quality time with my family and taking our young springer spaniel around the beautiful countryside we have in Oxfordshire.
Job Title: Activity Co-Ordinator
Joined: 2023
I have been with the team at Southerndown since 2023
People ask me what I enjoy about my job and the answer is easy... 'the people'. It's the small things that make the difference every day, seeing people smile and seeing someone respond positively to interaction. We offer a great life enrichment programme at Southerndown and every day is different but enjoyable.
In my spare time, I like to spend time in the garden, I enjoy sewing but mostly love spending time with my grandchildren
Job Title: Second Chef
Joined: 2018
Hello there, I'm Andrei and I am the Second Chef and part of the hospitality team at Southerndown Care Home.
I joined the team as a General Assistant in 2017 before transferring to the care team as a Care Assistant for 3 years, following which I supported the home with maintenance for a short period before joining the kitchen team, where I believe I've found my place. The home and management here have been super supportive and we all work together to ensure the home runs smoothly, it's so important.
My favourite thing about my job is seeing the residents enjoy our food, and the meals we prepare. Seeing empty plates is a reward for me and the kitchen team.
In my spare time, I enjoy spending time with my lovely wife, walking my dog and visiting the theatre and cinema and a spot of cycling when time allows.
Job Title: Care Assistant
Joined: 2022
Hello, my name is Charity and I am one of the Care Assistants here at Southerndown Care Home.
I joined the home in 2022 and I absolutely adore my job, caring for our Residents. I have many years’ worth of experience in the care industry and could not think of a more rewarding job to do. I like to help people and when I see them happy it brings me joy.
Outside of work, I have four children who keep me very busy, but an important part of my life is my church community, where I volunteer at food banks, soup kitchens and coffee mornings. I like to cook African cuisine, but I do love a good roast potato too!
Job Title: Maintenance Assistant
Joined: 2024
Hello, my name is Huda and I am a Maintenance Assistant here at Southerndown.
I take great pride in my work, keeping the home safe for our residents. The best part about the job is getting to know Residents well, having great chats with them and hearing all about their life history.
I’m always happy to help.
Job Title: Housekeeper
Joined: 2022
Hi my name is Tracey and I've been part of the housekeeping team here at Southerndown since 2022.
I enjoy working as part of a team to make sure the home is kept fresh, clean and tidy and I support Residents to remain as independent as possible.
By far the best part of my job is the Residents, they all bring their own individual stories and experiences and they are always keen to share these with me when I am cleaning their room.
Job Title: Head Housekeeper
Joined: 2017
Hi, my name is Sasha and I am the Head Housekeeper at Southerndown Care Home.
I started my journey at Southerndown as a Senior Carer, which I thoroughly enjoyed and was the foundation for me here. Over the years though I have supported different roles across all departments including, activities and hospitality. I love the Whole Home Approach here at Southerndown - everyone chips in.
I joined our wonderful Housekeeping Team in 2024 and I take immense pride in maintaining the home that exudes warmth, comfort and cleanliness. I approach every task with dedication and care and I enjoy transforming a room into a serene sanctuary for our wonderful Residents.
Housekeeping is not just a job for me, but a fulfilling passion that brings both satisfaction and a sense of accomplishment.
In my spare time, I love spending time with my family and grandchildren and travelling the world with my husband.
Job Title: Care Assistant
Joined: 2017
Hello, I'm Adrian and I am a Care Assistant here at Southerndown Care Home.
I joined the team in 2017 as a Night Care Assistant and I feel completely fulfilled by my job every day. I enjoy caring for our Residents and making sure they are settled and rested at night time. I remember my parents and grandparents and I only wish they would have had the same care, attention and support our Residents receive at Southerndown. I am very proud of my work, the home and my colleagues.
I am originally from Romania, where in my younger years I played 1st league football, however those days are sadly behind me, but I am now a keen football follower and support Liverpool football club.
