Barchester Southerndown Care Home

Worcester Road, Chipping Norton OX7 5YF
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9.7 124 Reviews
  • Barchester Southerndown Care Home, Chipping Norton
On the outskirts of the market town of Chipping Norton, Barchester Southerndown Care Home enjoys panoramic views across an unspoilt valley and the Cotswolds. The grounds of Southerndown have been developed to provide purpose-built accommodation, offering first-class 24-hour nursing and residential care alongside expert care for people with dementia in the Memory Lane Community.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And dedication can be seen across the board - in cooking, hospitality and organising activities for residents.

Why not arrange a visit and see for yourself!

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Care Provided by Barchester Southerndown Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shilpa Nair (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Barchester Southerndown Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,356

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Southerndown Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at anytime with no booking required


  • Parking

  • The home have plenty of parking available in the car park


Barchester Southerndown Care Home Reviews (124)

Total of 124, showing 101-120
9.7

Barchester Southerndown Care Home has a Review Score of 9.7 (9.710) out of 10, based on 46 reviews in the last 2 years. Over all time Barchester Southerndown Care Home has 124 reviews.

Overall Experience

  • 97
  • 25
  • 1
  • 1
  • 0

Date Published

124
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78

Review from J M (Granddaughter of Resident) published on 16 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma is a resident at Southerndown, we as a family are extremely happy with the care provided. Her day to day needs are well met and she is always involved in any activity going on, in or out of the home. After having a bad experience at her previous home, it is so nice to see her happy and well
cared for, which is all we can ask. I would highly recommend Southerndown, to anyone looking for care for their relative.

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Review from Marilyn B (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise or thank the staff enough for the care they gave my Mum. Always caring, patient and understanding, not only for the residents but for the family as well. Sadly Mum was only in the home for a short while and I'm sure she would have quite enjoyed living there. Thank you Southerndown.

Reply from Stacey Davies, Activities Coordinator at Barchester Southerndown Care Home

Thank you for your review. It is lovely to hear that our staff not only had a positive impact on your mum but also yourselves. We will continue our hard work and I will pass on your kind words to the staff.


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Review from D M (Son of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During her final hours, I stayed with my mother overnight and I'm so grateful for the extra time with her. All through the night, a nurse or care worker called in on a regular basis to administer medication, if needed and check that she was stable and comfortable. My mother's needs were catered for
and the care and attention she received were exemplary. I cannot thank the staff of Barchester Southerndown Care Home enough for their commitment and professional application. I never felt that had I not been with my mother, that she would have been left uncared for or alone.

Reply from Stacey Davies, Activities Coordinator at Barchester Southerndown Care Home

I would like to thank you for taking the time to write your review. We are pleased to hear that the level of care both your mum and yourself received was not unnoticed. I will ensure your comments are communicated with the staff.


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Review from Roy M (Son of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions when entering the home seeking a place for my mother were, this would be ideal, it's cleanliness, spacious and friendly staff sold it to me. Glad to say my mother was accepted. I have never had any regrets since.

Reply from Stacey Davies, Activities Coordinator at Barchester Southerndown Care Home

Thank you for your kind review. We are pleased to hear that the standard of care here at Southerndown met your expectations.


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Review from Keith D (Son of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From Dad's first days at the home, we as a family were made to feel as we were part of the home environment and were part of Dad's care package. The care and attention Dad received was excellent. He was always happy singing, whistling and we were always made welcome when we visited.
The nursing care
Dad received towards the end was excellent.

Reply from Stacey Davies, Activities Coordinator at Barchester Southerndown Care Home

Thank you for your lovely review. It was a pleasure to care for your father during his time at Southerndown. It is wonderful to hear that all the staff had such a positive impact on your father and yourselves, I will ensure your comments are passed onto the staff.


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Review from Bonnie May S (Granddaughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Within the past month, the home has shown a lot of care and compassion towards my nan. My nan has been poorly and the staff don't hesitate to contact us on medical advice. Southerndown staff work tirelessly to provide outstanding care for all the residents this is shown in the home and when talking
to residents.

Reply from Stacey Davies, Activities Coordinator at Barchester Southerndown Care Home

Thank you for your lovely review, I will ensure this is passed to all the staff and ensure they receive recognition for their hard work.


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Review from E H (Daughter of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Southerndown from December 2018. The staff are well trained, caring. Southerndown is a person-centred. The food is outstanding. I know my mother is in good caring hands.

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Review from R M (Friend of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The building is light and airy, it is clean and well kept. Staff are friendly and helpful, they dealt with residents in a kind and practical way.

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Review from Amy H (Daughter of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful gardens and surroundings greet you, then you enter the home, which is more like a hotel, the decor light and bright, but homely and welcoming, staff cheerful, accommodating and very warm, the rooms are turned into the new tenants very own with pictures and some favourite pieces arranged in
the room, all to make them comfortable, which my father appreciated.
There was always a member of staff on hand 24/7 and always positive, professional and most of all cheerful, he was well looked after.

Reply from Stacey Davies, Activities Coordinator at Barchester Southerndown Care Home

Thank you for your kind remarks. We endeavour to make Southerndown a true home for all our residents and I am pleased you found this to be the case.


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Review from Neil H (Son of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Southerdown care home provided excellent care for my father for three years. Unfortunately, Dad died this month but even in this sad time the care continued to the highest standard, both professionally and as friends to Dad and us, the family. Advice and guidance are always on hand. Throughout Dad's
time here he was comfortable and happy and I am sure he wouldn't have reached over 90 years of age without Southerdown's care.

Reply from Stacey Davies, Activities Coordinator at Barchester Southerndown Care Home

Thank you for your positive comments. Here at Southerndown, we take pride in giving the best of care, personally tailored to all our residents. I am pleased we were able to ensure that your father's last years were made as comfortable and dignified as possible.


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Review from I M (Son of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent facility.
A good choice for my father's care.
I am glad he is enjoying his last days here. Staff are very caring. No complaints.

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Review from Sandra M (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my father is receiving. He is well looked after.

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Review from Patricia H (Daughter-in-law of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father in law has been a resident for two and a half years and my mother in law for a year. This home first had my father in law as a resident and when my mother in law needed residential care, we didn't hesitate to apply for her to be here. We also recommended it to my father in laws family so there
are now two brothers and my mother in law here. Staff brilliant, caring for the family as well as the residents.

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Review from Johnathon H (Son of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Knowing dad is safe, fed, cared for and treated as an individual is a great comfort and removes everyday worries about him.

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Review from J M (Son of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying at Barchester Southerndown Care Home for the last 8 months. She always appears happy and clean and smartly dressed when I visit. The staff are very friendly and caring. The bedroom is clean and tidy and always smells nice.

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Review from Carole M (Daughter of Resident) published on 17 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about Southerndown. I'm overwhelmed by this establishment. Not only are they caring for my mother, they are also caring for us relatives. With that in mind you know they are totally on top of everything. The staff are so caring and compassionate, they love my mum to bits and that's very
obvious. I cannot find one fault or negative thing to say about Southerndown. You can rest assured that once you've gone home you know that your loved one is in good hands and well taken care of and that helps. Well done and a massive thank you to all the staff, I can't thank you enough.

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Review from Carolyn N (Daughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Southerndown Care Home to be bright and welcoming decor. I must say the same of the staff always welcoming and cheerful. The food is good. I've only known my mum to eat a three-course meal here, she very rarely leaves anything.

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Review from S S (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has complicated Alzheimer's and I was surprised how quickly she settled into Southerndown Care Home after having several moves. The atmosphere is calm with plenty of space for mum to wander. It feels light and airy and has a lovely courtyard garden. Staff and management have been very supportive
and I feel confident leaving mum knowing she is well cared for.
I also feel I have been listened to especially regarding mum's medication.

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Review from Liz F (Daughter of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent a year at Southerndown, where she died peacefully in January 2018. Although reluctant to go into care at all, she was happy and well cared for in a clean, cosy and friendly environment. Dad and I had total trust in the staff who are, without exception, warm and kind and genuinely seem to
be happy in their work. You can't fake that. As visitors, we were always recognised and welcomed warmly.


The home is well run and beautifully presented without being intimidating. We were kept informed of all incidents and medical consultations and Mum was treated with nothing but kindness and respect.


After she died many of the staff were genuinely saddened and their good wishes were sincere and most welcome.


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Review from M N (Resident) assisted by family/friend published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here, never had a problem. Anything I want I ask and get it. I've got everything I need. Overall it's very good I've never had to complain.

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Current Review Score: 9.7 (9.710)

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for Barchester Southerndown Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.710 for Barchester Southerndown Care Home is calculated as follows: ( (420 Excellents x 5) + (85 Goods x 4) + (19 Satisfactorys x 3) + (8 Poors x 2) + (2 Very Poors x 1) ) ÷ 534 Ratings = 4.71

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Southerndown Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jul 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (16)

Shilpa

Shilpa Nair

Job Title: General Manager

Joined: 2020

Hi, I'm Shilpa and I am the General Manager here at Southerndown Care Home.


I have been a registered nurse since 2012 and elder care is my passion. Before working at Southerndown I was the Deputy Manager at one of our sister homes.


I love working for Barchester and leading the team in the care and support of residents to provide a quality service that meets their individual needs. We have a truly lovely home and a fantastic team.


At Southerndown we are creating a community that is as homely, happy and active as possible. Striving to make sure the residents are leading interesting fulfilled lives is at the centre of our aims here. We treat every resident with the care that we would want to be shown to our own family.


Please feel free to drop in for a chat and to learn more about life at our home.


Subra

Subra Krishnan

Job Title: Deputy Manager

Joined: 2021

Hi, I am Subra, I am the Deputy General Manager here at Southerndown Care Home.


I have been working at Southerndown Care Home since July 2021. I have completed a B.Sc. Nursing and gained very good knowledge from my time in a Surgical Intensive Care Unit in India.


I am passionate about my job and I love caring for the elderly. I started my journey in Southerndown as a Pre-registered Nurse before I became a Registered General Nurse. I have been promoted to Deputy General Manager since March 2023. I am happy to take on the new role and support our General Manager in creating an outstanding care home environment.


Currently, I am doing my NVQ-5 (Diploma in Leadership and Management) to further develop my leadership skills.


Letty

Letty Marton

Job Title: Head of unit

Joined: 2011

Hi, I am Letty and I am one of the Heads of the Unit here at Southerndown.


As the Head of the Unit, I am responsible for making sure that our residents receive wonderful first-class care and are also involved in all the decision-making surrounding their care. Our residents deserve to be treated with respect and compassion due to our own elderly relatives.


I love my job and I am always doing my best to ensure every day is a happy day, and that the staff are always smiling, singing and most of all caring!


Shridhar

Shridhar Natesan

Job Title: Registered General Nurse

Joined: 2021

Hi, I'm Sridhar and I am proud to be a nurse at Southerndown.


My team and I are dedicated to providing the absolute best nursing care possible to each and every resident. Whether a resident needs full nursing care or simply a bit of extra support, all of us are on hand to ensure that everyone who lives here can continue to enjoy life.


Lovella

Lovella Vasquez

Job Title: Senior Nurse

Joined: 2019

I have worked at Southerndown Barchester since 2019.


As a Senior Nurse my role is to ensure clinical support within the home for our residents, but ensuring I can come to work and put smiles on the resident's faces and make a difference to their lives is the most rewarding part of what we do.


In my spare time, I like to learn new languages as I believe it fosters personal growth whilst understanding more cultures and opens doors for me to travel and embark on visiting different parts of the world


Mangesh

Mangesh Salunke

Job Title: Head Chef

Joined: 2024

Hello there, my name is Mangesh and I am the Head Chef at Southerndown.


I am passionate about cooking and I love my role here at Southerndown. I joined the team in 2024 and one of the best parts of my job is meeting our Residents and finding out what their likes and dislikes are - I truly enjoy preparing home-cooked favourites and it's very rewarding to see everyone enjoy chatting over a delicious meal and a glass of wine.


I love to work with the nursing and care teams to ensure that the food is not only tasty but also nutritious.


Stacey

Stacey Davies

Job Title: Activities coordinator

Joined: 2013

Hi, I am Stacey, I have worked at Southerndown since 2013.


I enjoy providing various activities for our residents, such as gardening groups, trips out in the minibus, quiz days and art therapy, among the many things we enjoy doing.


I also hold a monthly Memory café, which all family and friends are welcome to attend.


I look forward to meeting you all.


Bridget

Bridget Lane

Job Title: Administrator

Joined: 2016

Here at Southerndown, I am responsible for all of the administration within the home, both for the residents and the staff.


Relatives often pop in to see me, I enjoy listening to them and learning about their relatives, as it helps me to develop an understanding of the residents more personally.


Deborah

Deborah Kelly

Job Title: Admin Assistant

Joined: 2024

I joined the team at Southerndown in 2024. I really enjoy welcoming the friends and family of our residents to the home and love spending time with our incredible residents and being on hand to help.


In my spare time I enjoy spending quality time with my family and taking our young springer spaniel around the beautiful countryside we have in Oxfordshire.


Cathy

Cathy Wheeler

Job Title: Activity Co-Ordinator

Joined: 2023

I have been with the team at Southerndown since 2023


People ask me what I enjoy about my job and the answer is easy... 'the people'. It's the small things that make the difference every day, seeing people smile and seeing someone respond positively to interaction. We offer a great life enrichment programme at Southerndown and every day is different but enjoyable.


In my spare time, I like to spend time in the garden, I enjoy sewing but mostly love spending time with my grandchildren


Andrei

Andrei Mereu

Job Title: Second Chef

Joined: 2018

Hello there, I'm Andrei and I am the Second Chef and part of the hospitality team at Southerndown Care Home.


I joined the team as a General Assistant in 2017 before transferring to the care team as a Care Assistant for 3 years, following which I supported the home with maintenance for a short period before joining the kitchen team, where I believe I've found my place. The home and management here have been super supportive and we all work together to ensure the home runs smoothly, it's so important.


My favourite thing about my job is seeing the residents enjoy our food, and the meals we prepare. Seeing empty plates is a reward for me and the kitchen team.


In my spare time, I enjoy spending time with my lovely wife, walking my dog and visiting the theatre and cinema and a spot of cycling when time allows.


Charity

Charity Limolel

Job Title: Care Assistant

Joined: 2022

Hello, my name is Charity and I am one of the Care Assistants here at Southerndown Care Home.


I joined the home in 2022 and I absolutely adore my job, caring for our Residents. I have many years’ worth of experience in the care industry and could not think of a more rewarding job to do. I like to help people and when I see them happy it brings me joy.


Outside of work, I have four children who keep me very busy, but an important part of my life is my church community, where I volunteer at food banks, soup kitchens and coffee mornings. I like to cook African cuisine, but I do love a good roast potato too!


Huda

Huda Pappu

Job Title: Maintenance Assistant

Joined: 2024

Hello, my name is Huda and I am a Maintenance Assistant here at Southerndown.


I take great pride in my work, keeping the home safe for our residents. The best part about the job is getting to know Residents well, having great chats with them and hearing all about their life history.


I’m always happy to help.


Tracey

Tracey Jewitt

Job Title: Housekeeper

Joined: 2022

Hi my name is Tracey and I've been part of the housekeeping team here at Southerndown since 2022. 


I enjoy working as part of a team to make sure the home is kept fresh, clean and tidy and I support Residents to remain as independent as possible.


By far the best part of my job is the Residents, they all bring their own individual stories and experiences and they are always keen to share these with me when I am cleaning their room.


Sasha

Sasha Mereu

Job Title: Head Housekeeper

Joined: 2017

Hi, my name is Sasha and I am the Head Housekeeper at Southerndown Care Home.


I started my journey at Southerndown as a Senior Carer, which I thoroughly enjoyed and was the foundation for me here. Over the years though I have supported different roles across all departments including, activities and hospitality. I love the Whole Home Approach here at Southerndown - everyone chips in.


I joined our wonderful Housekeeping Team in 2024 and I take immense pride in maintaining the home that exudes warmth, comfort and cleanliness. I approach every task with dedication and care and I enjoy transforming a room into a serene sanctuary for our wonderful Residents.


Housekeeping is not just a job for me, but a fulfilling passion that brings both satisfaction and a sense of accomplishment.


In my spare time, I love spending time with my family and grandchildren and travelling the world with my husband.


Adrian

Adrian Henika

Job Title: Care Assistant

Joined: 2017

Hello, I'm Adrian and I am a Care Assistant here at Southerndown Care Home.


I joined the team in 2017 as a Night Care Assistant and I feel completely fulfilled by my job every day. I enjoy caring for our Residents and making sure they are settled and rested at night time. I remember my parents and grandparents and I only wish they would have had the same care, attention and support our Residents receive at Southerndown. I am very proud of my work, the home and my colleagues.


I am originally from Romania, where in my younger years I played 1st league football, however those days are sadly behind me, but I am now a keen football follower and support Liverpool football club.