Mill House Nursing Home

30/32 Bridge Street, Witney OX28 1HY
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9.8 89 Reviews
  • Mill House Nursing Home, Witney
Mill House is a Witney care and nursing accommodation set up in a renovated period home, where residents enjoy a modern care service with their own care packages and activities programme. The home provides residential and nursing care.

Together with attractive gardens and a conservatory, Mill House has its own library, offering residents a wide range of personal choice in terms of how they spend their days.

An activities coordinator plans a busy schedule, though participation remains optional, allowing residents to take part in daily events in the home as well as frequent excursions beyond it.

The dietary and cultural needs of service users are well-respected, with refreshments available throughout the day and night and carers making regular checks on residents' needs. Meals are prepared onsite by trained chefs who provide a varied daily menu. Special diets can be catered for.

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Care Provided by Mill House Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nicki Bramble (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Mill House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Mill House Nursing Home Reviews (89)

Total of 89, showing 1-20
9.8

Mill House Nursing Home has a Review Score of 9.8 (9.798) out of 10, based on 25 reviews in the last 2 years. Over all time Mill House Nursing Home has 89 reviews.

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Review from Polly M (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Mill House as a respite facility for our mother as it had been recommended to us for its wonderful family atmosphere. We are delighted by the warm, caring and helpful service my mother and we are receiving at Mill House. The staff have gone out of their way to make our mother feel welcome and
comfortable, patiently attending to all her needs.

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Review from Sophie H (Daughter-in-law of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were very happy with Mill House. Friendly staff and nothing too much trouble. Very clean in the main house and the bedroom. Always tasty food available. Always good to come home after a hospital visit. Very attentive by all staff in the last few days. Thank you.

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Review from N P (Daughter of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that I cannot fault Mill House for anything during the months that my father was there. Nothing was too much trouble, and the care they provided was outstanding. My father felt safe, loved and happy and with dignity - we couldn't have asked for more. I will miss the amazing carers,
nurses and staff who all do a fantastic job. I would highly recommend the nursing home to anyone.

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Review from A G (Son of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for by Mill House in Witney for 10 months before he succumbed to his illness. During that time the care and support was outstanding and he could not have been in a better place.
The staff from cleaner to manager to nurse made a difference. Nothing was too much trouble and they were
always there for him when he really needed them. he was always treated with dignity and the staff always had a great sense of humour and care that was just the tonic he needed. He was very happy there and the nurses were fantastic.
He was very happy there and the nurses were fantastic.
I would recommend Mill House in Witney to anyone who has a loved one that needs care.

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Review from P B (Brother of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are always cheerful, friendly and helpful. Excellent food.

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Review from I W (Son of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Mill House for 2/3 months and the staff have been excellent and the care exemplary. Unfortunately, his dementia has worsened and we are moving him to a dementia care home. However, the managers and staff have handled this transition both professionally and with considerable tact
and care, I would recommend them to any prospective family. The only issue is the building fabric which needs investigation but the quality of care consistently negates this for my family.

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Review from Ally B (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad only stayed in the home for a short while and died peacefully in his sleep there. All the staff were so kind and caring, not only to my dad but also to myself. His room was well-furnished, quiet and private. Registered nurses were on call 24/7 to ensure any needed medical attention.
I would
not hesitate to recommend Mill House and thank the staff for looking after my dad so very well and with compassion.

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Review from Carole S (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill House is a very friendly nursing home. It is very well run by a team who are present and front of house. All staff who work there are caring and helpful. The trained nursing team are professional and apply current knowledge to their patients who need a little more care. Nothing is too much trouble
for anyone who works there. My father was looked after by a lovely team of carers and domiciliary staff. Nobody passed his room without a friendly chat and words of encouragement. The outside to the main road doesn't reflect the warmth and standards of care inside. Some carpets need renewing.

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Review from N L (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only in Mill House for a short time but all the staff were friendly and caring and couldn't do enough for her, especially in her last days. They also made us very welcome. Would highly recommend this home.

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Review from T L (Niece of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Mill House enough. Not only is everyone so friendly and warm, but nothing was too much trouble in terms of the help and support they gave us when we were trying desperately to get my aunty moved to Mill House from her previous home. The whole process was new to us and not without
its complications and stresses in terms of dealing with the council but the administrator especially went above and beyond to support and advise us with every step. In terms of the care provided, it is second to none. From the moment my aunty arrived we felt like we had her back again. We realised she had been unhappy for so long and suddenly she was back to herself upon arriving at Mill House. Everyone welcomed her and spent time with her, she was immediately included in the activities which she really enjoyed. The positive impact Mill House and everyone who works there has had upon my aunty in such a short time is incredible. Don’t hesitate to choose Mill House you won’t regret it.

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Review from Adrian P (Son of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, friendly staff. Good communication, care home contacted me once a week to talk about my mum and how she was getting on. Would highly recommend care home. Staff couldn't do enough for my mum.

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Review from M P (Daughter of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Mill House Care Home last year as end-of-life. The care she has been given and continues to receive has been exceptional and to everyone's surprise, my mum has improved tremendously. She still struggles with poor health from time to time but the improvement is so good and this is down
to the wonderful care she receives at Mill House. The staff are all so welcoming and seen to always find the time for everyone. My mum's needs always seem to be met and she tells everyone how much she loves it there and how lovely the staff are. They also have regular activities. I am so happy with my mum's care, it gives me complete peace of mind to know she's safe and happy.

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Review from Hilary W (Son of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In a very difficult time for my family, my mother was looked after very well by the nurses and management, in particular, the first sad days.

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Review from Jan P (Friend of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A dear family friend was admitted to Mill House Nursing Home for palliative care. We were very impressed by the exceptional care that he received during his final months, kind, caring, respectful and professional. Also for the compassion and way his friends were treated after our friend had passed away,
by all of the team at Mill House. Thank you.

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Review from Karen W (Granddaughter of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The loving care, kindness and concern shown to my Grampy and the whole family was amazing. I know it was very difficult caring for my Grampy because of his needs but the team at Mill House Nursing Home always made every effort to make him comfortable.

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Review from B S (Resident) assisted by family/friend published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was welcomed with kindness and understanding. During my week stay, I was looked after well and all my needs were met. This was despite the fact that the staff were incredibly overworked.

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Review from J F (Partner of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed when first entering the building as it looks rundown from the front.
Staff are very friendly and caring.
Felt my partner was very well cared for.
Didn't worry about leaving him in their care.

Reply from Harriet Sharland, Marketing Assistant at Mill House Nursing Home

Your review brightened our day! It's wonderful to hear that your partner is having a positive experience at Mill House Care Home in our care. Thank you again.


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Review from R M (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here since March, so far the care has been very good, the majority of the staff are wonderful. The activities coordinators have made me very welcome to attend some of the parties they've put on and they work very hard for the residents, even though most seem like they're not interested
they carry on and encourage everyone to join in.

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Review from Chris S (Mother of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care at all times, wonderful entertainment every day. Mother does more now than when she was at home. Staff always happy and smiley, always happy to help. Mother still goes to the garden centre, lovely hairdressers. Great to see Mum's hair looking nice. Thank you all.

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Review from C C (Wife of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care my husband has received at Mill House. The staff are very welcoming and go out of their way to help. They are very good at sorting out any problems as soon as possible. They always have a smile on their faces. They do an excellent job of trying to interest people
in arts and crafts. They bring special occasions to life by decorating and entertaining.

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Mill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Mill House Nursing Home is calculated as follows: ( (236 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 292 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill House Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Nicki

Nicki Bramble

Job Title: Home Manager

Nicki started working in Health and Social Care as a qualified Nurse in 1986. She worked on the Ophthalmology ward, ENT and ran outpatient clinics at St Georges Hospital in London. When Nicki moved to Oxfordshire, she worked as an agency nurse and discovered how much she enjoyed working in Nursing Homes. When she isn’t working, Nicki enjoys long country walks with her dogs, competitive cycling and climbing mountains such as Snowdon!


Words of encouragement from Nicki for someone looking for the right home would be: “It’s not the place, it’s the people that make a home. It has to feel warm, welcoming and comfortable.”


Frequently Asked Questions about Mill House Nursing Home

What types of Care is Mill House Nursing Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mill House Nursing Home provide?

Palliative Care, Day Care & Convalescent Care are other types of care provided.

How many Rooms does Mill House Nursing Home have?

There are 34 Single Rooms.

What are the Facilities & Services at Mill House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mill House Nursing Home to the centre of Witney?

0.2 mile(s) as the crow flies, distance by road may be significantly further.