Mill House Nursing Home

30/32 Bridge Street, Witney OX28 1HY
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9.8 89 Reviews
  • Mill House Nursing Home, Witney
Mill House is a Witney care and nursing accommodation set up in a renovated period home, where residents enjoy a modern care service with their own care packages and activities programme. The home provides residential and nursing care.

Together with attractive gardens and a conservatory, Mill House has its own library, offering residents a wide range of personal choice in terms of how they spend their days.

An activities coordinator plans a busy schedule, though participation remains optional, allowing residents to take part in daily events in the home as well as frequent excursions beyond it.

The dietary and cultural needs of service users are well-respected, with refreshments available throughout the day and night and carers making regular checks on residents' needs. Meals are prepared onsite by trained chefs who provide a varied daily menu. Special diets can be catered for.

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Care Provided by Mill House Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nicki Bramble (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Mill House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Mill House Nursing Home Reviews (89)

Total of 89, showing 21-40
9.8

Mill House Nursing Home has a Review Score of 9.8 (9.798) out of 10, based on 25 reviews in the last 2 years. Over all time Mill House Nursing Home has 89 reviews.

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Review from Sheila O (Wife of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Second to none.

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Review from Ann F (Daughter-in-law of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff extremely caring and very friendly and supportive, not just for the resident but family also. Always looked forward to going to visit as was always made welcome. Had no complaints, my mother-in-law was well looked after at all times before she sadly passed away.

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Review from Michael F (Son of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in your care home for six months and was treated with love and care and we were very pleased with the end of life care she was given, thank you.

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Review from Elaine S (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff looked after my mum very well, they are very friendly and make visitors welcome. We still pop in to see everyone on coffee mornings.

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Review from L B (Daughter of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff that we met were very friendly and helpful. Mum seemed more settled than in her previous residential care home. The older building means that rooms were not over spacious but everything was there that was needed.

Reply from Hannah Burke, Marketing Executive at Mill House Nursing Home

Thank you, for your comments about your recent experience at Mill House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were pleased with the quality of our care.


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Review from Sarah T (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father only had days to live, the staff were truly amazing, kind, heartwarming and made his last days as comfortable as they could. They were also kind to us in our hours of need. I would recommend this nursing home 100%.

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Review from M B (Grandson of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother always felt at home in Mill House. The staff consistently treated her with warmth and respect and always kept her comfortable.

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Review from G O (Son of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Mill House Nursing Home for ten years and in all that time was treated with dignity, patience and kindness. She was always well fed, kept clean and warm. The staff were always friendly, kind and helpful to me and very considerate of my mother's beliefs. In her early days
at the home, at times, she could be sharp but the staff always handled these occasions with kindness. I thank them for the kindness and care given over the very long time that she was with them.

Reply from Katie Barnett, Marketing Executive at Mill House Nursing Home

Thank you for your comments about your recent experience at Mill House Care Home. Our resident's well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. It is very rewarding to have their efforts recognised. It is nice to hear that their time at Mill House did see some friendships flourish with both the Care team and residents. If there is anything more we can do, please do not hesitate to get in touch.


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Review from N S (Son of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received was excellent. All the staff were very, very kind and professional. This made a sad time more bearable.

Reply from Katie Barnett, Marketing Executive at Mill House Nursing Home

Thank you for your kind comments about our Care team. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectations and treated your father with the kindness they deserved during their time at our home. Thank you again, if there is anything more we can do please do not hesitate to reach out.


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Review from Joanne R (Daughter of Resident) published on 5 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only at Mill House for a few weeks, however as a family we were very happy with the care that Mum received. The staff are very hard working and do everything they can to provide high quality care. The staff treated Mum with dignity and respect during her final weeks. All of the staff from front
of house, admin, kitchen, cleaners, maintenance, care assistants and nurses are very professional, hard working and caring. I would not hesitate to recommend Mill House to someone who needed a nursing home. Thank you for all the hard work.

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Review from Kate B (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was in Mill House for just under 2 years and in that time the whole family was made to feel as though it was her home. The staff were always welcoming to us and caring and compassionate to Mum, right to the end of her life. The activities on offer always looked as though they were fun and
we regret that Mum wasn't well enough to participate in these.

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Review from B S (Nephew of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our first visit when we were looking for a home for my aunt, we immediately found the staff very happy, welcoming and friendly and it was extremely clean and tidy.
Once my aunt was admitted, her care was excellent. The staff looked after her very well and always kept us well informed. With the food
also being of a very high standard. They also encouraged her to join in with the activities where possible. We would highly recommend the home to anyone. The staff, from top to bottom, were excellent and could not be faulted.

Reply from Katie Barnett, Marketing Administrator at Mill House Nursing Home

Thank you for your wonderful feedback about Mill House Care Home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. If there is anything more we can do for you please do not hesitate to reach out.


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Review from Lynda S (Sister-in-law of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the care that my brother-in-law received during his residence at Mill House. At all times the staff were attentive to his needs, ensuring that he was comfortable and safe. The home itself is very smart and well-run, and all the members of staff whom I met were extremely friendly.
I recommend it without reservation.

Reply from Katie Barnett, Marketing Administrator at Mill House Nursing Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from Simon H (Grandson of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided and the attitude of the staff. My gran was well looked after during her stay and we were kept informed of her stay.

Reply from Katie Barnett, Marketing Executive at Mill House Nursing Home

Thank you, Simon, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Linda S (Daughter-in-law of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill House is perfect, always clean and residents are happy and talkative. Mill House is the best home I have visited and I have worked in a few. Residents are always doing activities which is amazing, they so baking and gardening - it is amazing.
Mother-in-law is very happy, so we are as well. Lovely,
lovely staff. Can't thank them enough.

Reply from Katie Barnett, Marketing Administrator at Mill House Nursing Home

Thank you, Linda, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Jacqueline H (Daughter of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only at the care home for a short time the care she received was excellent and the staff were so considerate. She was treated with dignity and respect.

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Review from Michelle S (Daughter of Resident) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made very welcome, every one of the staff very friendly and caring towards my mum and myself. Communication is excellent, carers go above and beyond to help and care.
I don't have to worry when I'm not there I am at peace and know that MUm has the best care and is being well looked after. I have become
a daughter again, not a carer.

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Review from Emma S (Daughter of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to stay at Mill House while we were getting district nurse care back at home. From the moment I walked in to bring her stuff over I was greeted with genuine kindness of all the staff from administration, reception, housekeeping, maintenance, nursing staff and the carers. The building is
lovely. Her room was beautifully presented, light and welcoming.
My mother was helped by one of the entertainment team to walk daily and really looked after with such empathy and patience. I joked to my mum they’ve made a mistake it’s a boutique hotel not a care home. Mum’s stay was only a few weeks but I would say to anyone who is looking for care of an elderly person that the staff were just genuinely lovely, enjoying the job that they were doing and wanting the best for their residents. I was shown such kindness as well as it has been a very stressful time. I think the team at Mill House are amazing. I can’t thank you enough.

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Review from A G (Sister of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has settled in well at Mill House Nursing Home. She is attending all the activities on offer and enjoying the company of other residents and staff. I can see that her personal care, physical needs and emotional needs are met by genuine, caring staff. They helped to organise video calls with
our brother in New Zealand, and my sister was thrilled.

Reply from Olivia Shields, Marketing Assistant at Mill House Nursing Home

Thank you, for your comments about your recent experience at Mill House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. We are also pleased to hear that your sister is enjoying the activities and entertainment programme in the home. Our Magic Moments Club encourages all-round wellbeing and is varied to provide interesting activities for mind, body and soul - and our teams work hard to deliver stimulating and meaningful activities based on individual interests and hobbies all aimed at benefiting residents and improving quality of life. Thank you again.


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Review from J M (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been at Mill House for eighteen months and we have had nothing but kindness. Nothing is too much trouble. The staff are caring and thoughtful. They have coped so well during the covid pandemic. Thank you.

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Mill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Mill House Nursing Home is calculated as follows: ( (236 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 292 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill House Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Nicki

Nicki Bramble

Job Title: Home Manager

Nicki started working in Health and Social Care as a qualified Nurse in 1986. She worked on the Ophthalmology ward, ENT and ran outpatient clinics at St Georges Hospital in London. When Nicki moved to Oxfordshire, she worked as an agency nurse and discovered how much she enjoyed working in Nursing Homes. When she isn’t working, Nicki enjoys long country walks with her dogs, competitive cycling and climbing mountains such as Snowdon!


Words of encouragement from Nicki for someone looking for the right home would be: “It’s not the place, it’s the people that make a home. It has to feel warm, welcoming and comfortable.”