Mill House Nursing Home

30/32 Bridge Street, Witney OX28 1HY
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9.8 89 Reviews
  • Mill House Nursing Home, Witney
Mill House is a Witney care and nursing accommodation set up in a renovated period home, where residents enjoy a modern care service with their own care packages and activities programme. The home provides residential and nursing care.

Together with attractive gardens and a conservatory, Mill House has its own library, offering residents a wide range of personal choice in terms of how they spend their days.

An activities coordinator plans a busy schedule, though participation remains optional, allowing residents to take part in daily events in the home as well as frequent excursions beyond it.

The dietary and cultural needs of service users are well-respected, with refreshments available throughout the day and night and carers making regular checks on residents' needs. Meals are prepared onsite by trained chefs who provide a varied daily menu. Special diets can be catered for.

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Care Provided by Mill House Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nicki Bramble (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Mill House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Mill House Nursing Home Reviews (89)

Total of 89, showing 41-60
9.8

Mill House Nursing Home has a Review Score of 9.8 (9.798) out of 10, based on 25 reviews in the last 2 years. Over all time Mill House Nursing Home has 89 reviews.

Overall Experience

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Review from Keith C (Son of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and caring staff, keeping me updated with any health issues.
Plenty of activities and entertainment.
Clean and tidy, you would not think that you were entering a care home.
Outstanding standards and approach during the recent pandemic.
Always feel confident to approach staff with any
questions or concerns.

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Review from G R (Son of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been content at Mill House for two years since she first came here as a resident.
All staff have shown a caring and compassionate nature in their care of Mum and have encouraged her to engage in the daily activities.
Having nursing staff for 24 hours a day has provided us with the reassurance
that Mum is safe and well.

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Review from Sharon G (Daughter of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend this care home, the staff are so helpful, show care and empathy for this awful situation we are in due to Covid. My mum is happy which is the most important thing. The nursing staff phone with regular updates, the activities team make a real effort keeping in contact via FaceTime.
Even the chefs in the car park are able to make an effort to smile and talk. The administration staff have been absolutely wonderful helping with all paperwork.

Reply from Olivia Shields, Marketing Assistant at Mill House Nursing Home

Thank you, Sharon, for letting us know how we are doing at Mill House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Stuart L (Son of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had excellent service whilst at Mill House, the staff at every level have been great in dealing with everything, and really importantly helping me to understand what to do to make sure my mother is happy even down to helping me get the right newspapers delivered. I have really appreciated this
and I am thankful to them for this. Would highly recommend.

Reply from Olivia Shields, Marketing Assistant at Mill House Nursing Home

Thank you, Stuart, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Mill House Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from S P (Daughter of Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were worried that mum wouldn't settle when she first moved in, however, everyone made her so welcome. Mum loves joining in the activities and gained her love for life back. Covid has made visiting difficult bu the staff have done an amazing job in keeping everyone safe.

Reply from Olivia Shields, Marketing Assistant at Mill House Nursing Home

Thank you for letting us know how we are doing at Mill House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from J T (Son of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died at the Mill House on 9th May 2020.
You have something very special in Mill House Nursing Home. The staff have been outstanding in their care and kindness shown to my mother. She frequently mentioned this to me during my visits. As the home is a relatively small scale establishment,
there is a strong feeling of community. The cleaning staff are also kind and considerate, the food provided excellent. The office staff are dedicated, helpful and reliable. My mother had many favourites among the staff, with good reason. Despite her disability due to her earlier stroke, the carers and nursing staff played an important part in keeping up her spirits, treating her with dignity and good humour. Near the end of her life, I myself witnessed extra efforts that were made to make her as comfortable as possible. The nursing and personal care she received were exemplary; I cannot praise your wonderful staff highly enough.

Reply from Olivia Shields, Marketing Assistant at Mill House Nursing Home

Thank you for your feedback and for taking the time to share your experience at Mill House Nursing Home. We are so sorry to hear about your Mother, but pleased you felt she received great care and hope that her time at Mill House did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.


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Review from C B (Friend of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly. Food is good. Home kept clean. Rooms are fine. Residents are happy. Home kept warm and comfortable.

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Review from Graeme Y (Friend of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and excellent after the revamp.

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Review from S F (Wife of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred from hospital for end of life care at Mill House and the care he received was second to none. The staff at all levels were amazing - caring, yet professional. This care was also extended to me as I spend a lot of time at his bedside. Our family, when visiting their dad, were
also treated in the same way.

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Review from D W (Niece of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt gets confused and forgetful but the activities and stimulation she gets are helping slow her decline. The staff are always kind and jolly. She is always given a choice but is encouraged to participate in events which are not always confined to the home.
The visits out stay in her mind.

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Review from S W (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was given a few weeks to a couple of months to live when he came here. We have had an extra 7 years, thanks to all the fantastic staff here. As his life appears to be ending, you are all so kind and compassionate to me and him, just a heartfelt Thank You.

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Review from T T (Daughter of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely place for my mum with lots going on. The carers are always polite and kind to both my mum and family members. She now eats extremely well with lots of choices on the menu. She loves the outings and the singers that are often in. I would highly recommend all the carers, management team
and the lovely homely environment.

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Review from Mervyn S (Friend of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was superb - no faults.

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Review from P T (Friend of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A thoroughly delightful welcome given to a new resident.

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Review from Ollie R (Niece of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly welcome. I was made to feel at ease with tea on arrival and was shown around. Excellent staff. Room option very helpful. Activities well explained. Meals explained. Overall top service. Little touches, eg flowers in the toilets. Informal talks with staff with no airs and graces was lovely and
down to earth.

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Review from D S (Son of Resident) published on 15 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Mill House for 6 weeks and I have always found the management and staff very polite, friendly and courteous. Very good attention to detail and always observant and aware of needs. Keen sense of humour, laughter is plentiful a sound we love to hear. Mill House kept my mother
safe and happy with a personal touch money can't buy.

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Review from M P (Friend of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mill House is a very friendly home. The staff are always helpful and friendly. It's very clean, bright and the residents are well cared for. There seems to be lots of activities for the residents to enjoy.

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Review from H P (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff polite, caring, professional and supportive.
High standard of care for the patient.
Staff were amazing with the patient, speaking kindly and offering support and encouraging words.
Clean and tidy facilities.
Friendly staff.
Supportive staff throughout the final stages of life.
Caring
staff and supportive to all family, including children.

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Review from Nancy K (Friend of Resident) published on 22 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was invited to a summer seaside themed party at Mill House which was arranged by the team. I would like to say how lovely it was seeing so many people there enjoying themselves. Great entertainer, the food was lovely and the decorations and all the little extras made it such a lovely day.
It was
so lovely to see all the team having fun with the residents. Keep up the good work.

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Review from Rose B (Friend of Resident) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been to see my friend today and again I was welcomed with smiles and happiness. I am so pleased that my friend is staying at Mill House. Well done all for everything you have and are doing.

Reply from Justine Cowell, Manager at Mill House Nursing Home

We are so delighted that you rate Mill House Excellent in all areas. Our team work hard to ensure the happiness of all the residents and will be delighted to see your review of the home. Thank you.


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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Mill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Mill House Nursing Home is calculated as follows: ( (236 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 292 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill House Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Nicki

Nicki Bramble

Job Title: Home Manager

Nicki started working in Health and Social Care as a qualified Nurse in 1986. She worked on the Ophthalmology ward, ENT and ran outpatient clinics at St Georges Hospital in London. When Nicki moved to Oxfordshire, she worked as an agency nurse and discovered how much she enjoyed working in Nursing Homes. When she isn’t working, Nicki enjoys long country walks with her dogs, competitive cycling and climbing mountains such as Snowdon!


Words of encouragement from Nicki for someone looking for the right home would be: “It’s not the place, it’s the people that make a home. It has to feel warm, welcoming and comfortable.”