Mill House Nursing Home

30/32 Bridge Street, Witney OX28 1HY
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9.8 89 Reviews
  • Mill House Nursing Home, Witney
Mill House is a Witney care and nursing accommodation set up in a renovated period home, where residents enjoy a modern care service with their own care packages and activities programme. The home provides residential and nursing care.

Together with attractive gardens and a conservatory, Mill House has its own library, offering residents a wide range of personal choice in terms of how they spend their days.

An activities coordinator plans a busy schedule, though participation remains optional, allowing residents to take part in daily events in the home as well as frequent excursions beyond it.

The dietary and cultural needs of service users are well-respected, with refreshments available throughout the day and night and carers making regular checks on residents' needs. Meals are prepared onsite by trained chefs who provide a varied daily menu. Special diets can be catered for.

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Care Provided by Mill House Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nicki Bramble (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Mill House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Mill House Nursing Home Reviews (89)

Total of 89, showing 61-80
9.8

Mill House Nursing Home has a Review Score of 9.8 (9.798) out of 10, based on 25 reviews in the last 2 years. Over all time Mill House Nursing Home has 89 reviews.

Overall Experience

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  • 23
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Date Published

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Review from Hannah F (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Mill House is one of excellent care and nursing. A home that truly cares and in such a homely environment. I would say the best nursing home in town.

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Review from Christine C (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The eight years our mother was in Mill House we have been satisfied with her care and attention she received. All the staff were wonderful with her day and night. Always let us know by phone if anything to know about her health and wellbeing. The cleanliness and freshness all over Mill House were exceptionally
well kept.
The menu for food was very well balanced for their needs.

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Review from Patricia J (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the home for nearly a year. When admitted she was able to partake in activities and enjoyed them. Since then, following a stroke and increased dementia she can no longer do these. The staff are excellent with her, she's always clean and seems relatively happy and the staff advise
on how she is progressing.

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Review from Janie A (Regular Volunteer) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I volunteer with my two dogs, Peggy and Mario, and we visit on a bi-weekly basis. I have always been impressed with the level of care and compassion of the staff. Always with a smile and a kind word. All residents are treated well and are clean and in good spirits. Lots of activities and social gatherings.
The dogs and I always enjoy our visits!

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Review from Chris (Husband of Resident) published on 22 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was taken into Mill House due to our care company pulling out. I cannot say thank you to the staff enough from the humble kitchen porters, through to the manager. The staff have made my wife feel like she was a person and have been very supportive in both her welfare and needs. Once again a
big, big thank you to all the staff in this brilliant home.

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Review from L H (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I continue to be impressed with the care my mother receives. She says how well she is treated by all staff including visiting staff (hairdresser, podiatrist etc).
The new manager continues to make improvements to the home, surroundings and all round well being of the residents, promoting a very happy
atmosphere. At the end of my visits I leave knowing that my mother is in very good hands.
I find it easy to discuss my mother's care with relevant staff and any concerns are dealt with immediately and efficiently. All staff show great dedication to their work.

Reply from Alison Geddes, Marketing at Mill House Nursing Home

Thank you for your positive comments about our home, its great to hear how pleased you are with the care your Mother is receiving here at Mill House. Our Home Manager and team are extremely dedicated and passionate about providing the best possible care, they will be delighted to receive your feedback.


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Review from Paula T (Relative of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am overwhelmed by the kindness, love and compassion that all the staff have for the residents at Mill House. This makes me feel comfortable and relaxed knowing my loved one is being well looked after. Thank you for everything.

Reply from Alison Geddes, Marketing at Mill House Nursing Home

Many thanks for your positive comments about our home, it is great to hear how pleased you are with the care your loved one is receiving here at Mill House. 'Kindness, love and compassion' sum up our team well, they will be delighted by your feedback.


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Review from L M (Daughter-in-law of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother in Law is well cared for by the staff. She has been in Mill House for almost 5 years and age 97 soon. We were informed her food would be liquidised. This is not always happening? Given grapes with skin on - a choking potential. Aware she doesn't like what she calls "slops"!! Unfortunately
complains about food all the time. The home has been decorated and refurbished to a good standard. Due to deafness, very hard to sit downstairs and have a conversation with other residents. She is lonely.

Reply from Alison Geddes, Marketing at Mill House Nursing Home

Thank you for taking the time to write a review for our home, it is good to hear that you find your Mother-in-law to be well cared for. With regards to food, our residents' dietary requirements are reviewed as and when their needs change, at Mill House we offer a wide range of pureed food to cater for everyone. The Home Manager has been made aware that your Mother-in-law isn't happy with her food and this is something himself and the catering team are looking at. We know your Mother-in-law likes fish and enjoys her Friday fish supper. Thanks again for your review, it is through a feedback process that we can further improve the service we provide.


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Review from Charles M (Resident) assisted by family/friend published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel very welcome by all the staff. Facilities are great food great and hot too. Had a wonderful stay and cannot recommend the home highly enough.

Reply from Alison Geddes, Marketing at Mill House Nursing Home

Thank you for your positive comments about our home, it is wonderful to hear how much you enjoyed your respite stay at Mill House. The team will be delighted to hear your feedback and we would be pleased to welcome you back anytime, best wishes.


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Review from David J M (Son of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mother gets is first class, from the day she came here over 4 years ago.


Great team all round.


Many many thanks.


Reply from Alison Geddes, Marketing at Mill House Nursing Home

Thank you for your positive comments about our home, it is fantastic to hear you find our care to be "first class". The home manager and team will be delighted to hear your feedback.


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Review from James K (Partner of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff rooms are well equipped, bring your own tv, of course, tasty meals very pleasant day room plus conservatory garden if sunny.

Reply from Alison Geddes, Marketing at Mill House Nursing Home

Thank you for your positive comments about our home, the team will be delighted to hear your feedback.


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Review from Elizabeth B (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first visit to Mill House, I was struck by how friendly the staff are. Everyone was happy to help and to answer questions I had. The home is very clean, nicely decorated and has a homely feel. I understand building works are expected any day which will tidy the outside of the building up. All
the staff I have seen with Mum are extremely kind.

Reply from Alison Geddes, Marketing Administrator at Mill House Nursing Home

Thank you for your lovely comments about our home. It is wonderful to hear how helpful you have found our team, they will be delighted to hear your feedback.


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Review from Sally B (Daughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was moved to Mill House in June after suffering a stroke. She had Alzheimer's disease. We all immediately felt at home and were welcomed by the wonderful staff of all levels. They constantly encouraged Mum to join the other residents and nothing seemed too much trouble. Unfortunately Mum passed
away in December but thanks to the care and thoughtfulness of Mill House staff, her passing was very comfortable and dignified. I would thoroughly recommend this lovely home which will become even better with the Manager at the helm!

Reply from Alison Geddes, Marketing Administrator at Mill House Nursing Home

Thank you for taking the time to review our home, it is great to hear such wonderful comments that you felt welcomed and 'at home' in Mill House. Your lovely comments will be passed on to the Home Manager and team. We pride ourselves on our high level of care so the team will be delighted to hear your feedback, thank you once again.


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Review from Toni-Marie B (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from a local care home after a stroke which left her with very complex needs.
She was expertly cared for and, just as importantly cherished by the wonderful staff.
Mum sadly passed in December, her passing was comfortable and dignified with her immediate family by her side.
The staff took great care of us during this difficult time.
I can't recommend this home enough. the surroundings are lovely as is the food and the staff are dedicated. They go above and beyond to ensure our loved ones have the best possible care.

Reply from Alison Geddes, Marketing Administrator at Mill House Nursing Home

Thank you for your kind words about our home, we are pleased to hear that you describe our team as 'wonderful'. At Mill House, we pride ourselves on the high standard of care that we offer, so it is great to hear that they took fantastic care of your Mum as well as your family during this time. Your lovely comments will be passed onto the Home Manager and team, who will be delighted to hear your positive feedback. Thanks again for taking the time to review our home.


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Review from S G (Daughter of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Mill House for about 8 years until she passed away in November 2018. During these years the staff have done their best to provide good care. I have felt that staffing levels have not always been sufficient for residents to have as much attention/swift answers to call buttons,
as they would like. This has improved recently and the activities for residents are, now, very good and more consistent than in previous years. I have, on the whole, been happy with the care given to my mother by the hard-working staff with some being especially kind and supportive to us relatives as she became frail. I have not had much contact with management which changed recently.

Reply from Michael Daglish, Home Manager at Mill House Nursing Home

Thank you for taking the time to review our home, we are pleased to hear that you think the team have been hard-working, kind and supportive whilst caring for your mother. At Mill House, we strive to provide a high standard of care and since being under new management, have recently been able to improve our home even more. We are fully staffed in all areas, and our Magic Moments Club offers a range of activities and fun things to do that are open to all of our residents. If you’d like to discuss anything further, please feel free to pop in and see anytime.


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Review from Ian H (Husband of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife came out of the hospital after Christmas and Mill House Nursing Home could not have been more welcoming and helpful. They very kindly did an assessment on Christmas Eve and she moved in on the day after Boxing Day. The manager, administrative staff, nurses and carers have all done everything
they could to welcome us, to look after us and help us feel at home. We are very grateful.

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Review from Karen C (Daughter of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment mum was taken through the door at Mill House the staff were wonderful, friendly and constant. I was very hesitant with mum going in and had my fears but they were all dispelled within 24 hrs. I cannot express my gratitude enough for making mums last days memorable and comfortable...thank
you, you're all amazing.

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Review from Nadine D (Friend of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend and have found the staff to be very caring and cheerful, the decor of the home is bright, cheerful and upbeat.
I previously brought my friend to this home when they had an open event, garden party, concert and Xmas Fayre and we were always made welcome.
So I was pleased when I learnt
her family had chosen the Mill House for her care.

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Review from N G (Mother of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is amazing, more than we ever hoped.
Kind, caring, friendly, a wonderfully happy atmosphere prevails through the entire complex - thank you!
Everyone is treated as family and this is most definitely "a home" and not an institution.

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Review from Chris M (Son of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in Mill House Nursing Home for 18 months. We have found the home to be very well run and all the staff were extremely pleasant. Her care whilst staying here has been excellent. She was always clean and tidy and very well looked after.

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Mill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Mill House Nursing Home is calculated as follows: ( (236 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 292 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill House Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Nicki

Nicki Bramble

Job Title: Home Manager

Nicki started working in Health and Social Care as a qualified Nurse in 1986. She worked on the Ophthalmology ward, ENT and ran outpatient clinics at St Georges Hospital in London. When Nicki moved to Oxfordshire, she worked as an agency nurse and discovered how much she enjoyed working in Nursing Homes. When she isn’t working, Nicki enjoys long country walks with her dogs, competitive cycling and climbing mountains such as Snowdon!


Words of encouragement from Nicki for someone looking for the right home would be: “It’s not the place, it’s the people that make a home. It has to feel warm, welcoming and comfortable.”