Mill House Nursing Home

30/32 Bridge Street, Witney OX28 1HY
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9.8 89 Reviews
  • Mill House Nursing Home, Witney
Mill House is a Witney care and nursing accommodation set up in a renovated period home, where residents enjoy a modern care service with their own care packages and activities programme. The home provides residential and nursing care.

Together with attractive gardens and a conservatory, Mill House has its own library, offering residents a wide range of personal choice in terms of how they spend their days.

An activities coordinator plans a busy schedule, though participation remains optional, allowing residents to take part in daily events in the home as well as frequent excursions beyond it.

The dietary and cultural needs of service users are well-respected, with refreshments available throughout the day and night and carers making regular checks on residents' needs. Meals are prepared onsite by trained chefs who provide a varied daily menu. Special diets can be catered for.

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Care Provided by Mill House Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nicki Bramble (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Mill House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Mill House Nursing Home Reviews (89)

Total of 89, showing 81-89
9.8

Mill House Nursing Home has a Review Score of 9.8 (9.798) out of 10, based on 25 reviews in the last 2 years. Over all time Mill House Nursing Home has 89 reviews.

Overall Experience

  • 66
  • 23
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Date Published

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Review from Michelle B (Daughter of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum spent the last three months of her life in Mill House after being diagnosed with cancer. Although she was very nervous about the move all the staff made her feel welcome and put her at ease. Throughout the time my mum was at Mill House she was treated with a high level of care and kindness, respect
and dignity on a daily basis. During the last two weeks of my mum's life I spent most of my time with her and other family members were frequently with her also. The staff could not do enough to support us and make us feel welcome. I am so pleased that I chose Mill House for my mum's end of life care and thank all who work there.

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Review from Sarah E (Granddaughter of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Mill House Care Home from Yorkshire to be with my Mum and Grandma. From the start, I was extremely impressed by the service from the carers and nurses; nothing was too much trouble. Everyone showed compassion, love and genuine generosity. They went the extra mile with everyone who came
into the room. Everyone's job was done efficiently but with respect and sensitivity. I felt my Grandma was in good hands and everyone took their job seriously and put so much effort into their role. Thank you so much!!!

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Review from Yvonne E (Niece of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my aunt receives at Mill House the staff are friendly, the management are always on hand to discuss issues if needed and the overall atmosphere of the home is very good.

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Review from Stan W (Son of Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in Mill House for the last five weeks of her life. I must say I was impressed and pleased for her to receive the dignified care and attention she got in the home. The staff were polite, caring, attentive and accommodating. I don't think she could have been in a better place for her last
days.

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Review from J W (Relative of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Building clean and homely and friendly. Staff caring and loving. Communication good. Warm, friendly and attentive, nothing too much trouble.

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Review from Valerie H (Daughter of Resident) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill House took my dad in at short notice when my mum became to ill to care for him. He had advanced Parkinsons and needed complete care. All the staff in Mill House were amazing, they took the time to get to know dad even though he couldn't speak or do anything for himself and showed real care and
compassion in all their dealings with him. They also supported the whole family and especially my mum and were so sensitive and helpful when dad died. Food was unusually good for a care home environment. Happy to recommend Mill House to anyone.

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Review from Jeff H (Son of Resident) published on 25 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted in somewhat of an emergency. It was fitting as my father had also been a resident for 2 months last year. I can't say enough about the staff. Extremely at tentative, respectful and genuine. I feel these are genuine caring people. We were offered a spare bed onsite during the final stages
to ensure we were there. The facilities and in particular my mum's room were very pleasant and the food was more than adequate. The whole place felt like home, and whilst my mothers stay was relatively short, she was very happy there.

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Review from A K (Friend of Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff very friendly and helpful. The staff seem to know the residents well and care about their welfare. Very obliging and answer any questions.

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Review from John S (Nephew of Resident) published on 25 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was resident in Mill House for three and a half years, until her death on 13 January 2016. She reached the right old age of 92 years. When she entered the home she was not in a good state of health at all. She had been unable to care for herself properly for a very long time and had been in
denial regarding the need for more help. The Manager all her staff have been wonderful. They nursed her back to an acceptable state of health, sadly she was never going to return to the person we all knew and loved. All the staff showed such care and compassion along with a high degree of patience, as my aunt was not always the easiest of people to look after. When her time finally came, we were able to be with her. The staff were very caring and this resulted in my aunt being able to die with dignity, something she would probably not have been able to do, if she had been in her own home. If she had not agreed to enter the home in 2012 she would have died in 2012. She was very ill.
Although my aunt would not join in any of the communal activities, this was not for the want of trying by the staff. They did try on numerous occasions. She did enjoy having her hair done.
For someone who is in the same situation as my aunt, we would have no hesitation to recommend Mill House to anyone.
We cannot thank the Manager and all her staff enough.

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Mill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Mill House Nursing Home is calculated as follows: ( (236 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 292 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill House Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Nicki

Nicki Bramble

Job Title: Home Manager

Nicki started working in Health and Social Care as a qualified Nurse in 1986. She worked on the Ophthalmology ward, ENT and ran outpatient clinics at St Georges Hospital in London. When Nicki moved to Oxfordshire, she worked as an agency nurse and discovered how much she enjoyed working in Nursing Homes. When she isn’t working, Nicki enjoys long country walks with her dogs, competitive cycling and climbing mountains such as Snowdon!


Words of encouragement from Nicki for someone looking for the right home would be: “It’s not the place, it’s the people that make a home. It has to feel warm, welcoming and comfortable.”