Watlington & District Residential and Nursing Home

Hill Road, Watlington OX49 5AE
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9.9 131 Reviews
  • Watlington & District Residential and Nursing Home, Watlington
Watlington is a stunning home in a rural village, with spectacular gardens overlooking the Chiltern Hills. But it’s the outstanding CQC rated team (April 2019) and the care they provide which makes it special.

So many of the team, who provide residential, dementia, nursing, palliative and pre-bookable respite care, have been at Watlington for over 10 years.

They are passionate about getting to know who their residents are as unique individuals, the things that matter most to them and bring them joy. And the loved ones of residents are very much embraced into life in the home, giving it a warm, family feel.

There are so many activities to enjoy, from trips out into the community in the home’s minibus, to music, baking, animal visits and games on the Magic Table. This is an amazing piece of technology where residents play interactive games together.

And the surroundings at Watlington are very special. The gardens, which include an orchard, water feature and magnificent lawns, go all the way around the home. The bedrooms and communal lounges and dining rooms have beautiful views of the gardens and surrounding countryside. And there are often Red Kites flying above.

There is a beautiful, light and airy orangery. And there are large lounges to relax in with family and friends, who are welcome to visit at any time.

The home also has a hairdressing salon, for regular appointments with a mobile hairdresser.

The residents enjoy delicious home-cooked meals in the dining room, with freshly baked cakes served every day with afternoon tea.

Run by not-for-profit Sanctuary Care, the home is situated close to local shops and restaurants and has a neighbouring GP surgery.

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Care Provided by Watlington & District Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Julie Cooper (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Watlington & District Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,466
    • Self-Funded Nursing Care from £2,034
    • RESPITE Self-Funded Residential Care from £1,466

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1466 and for nursing care £2034, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Watlington & District Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Lift
  • Phone Point in own room
  • Television point in own room

Watlington & District Residential and Nursing Home Reviews (131)

Total of 131, showing 61-80
9.9

Watlington & District Residential and Nursing Home has a Review Score of 9.9 (9.864) out of 10, based on 50 reviews in the last 2 years. Over all time Watlington & District Residential and Nursing Home has 131 reviews.

Overall Experience

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Date Published

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Review from E H (Daughter-in-law of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has improved my mother-in-law's condition. She is no longer in pain and seems to feel secure and at ease. After a trying year with Covid the staff helped us to have a home visit. Thank you

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Review from N B (Son of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of nurses and carers look after my mother exceptionally well and show real kindness and respect. The home is well run and fully deserve the "outstanding" CQC rating. The home is purpose-built and well laid out. The gardens are inviting and carefully tended. I am very happy to recommend this
home to others.

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Review from A N (Wife of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled in well. The staff are very good even when he is being 'awkward'.

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Review from K C (Son of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seems very happy here. Although she can no longer communicate very well she always seems very settled and jolly and secure.

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Review from V H (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care and nursing that my mother is receiving. The staff are without exception compassionate, professional and kind. My mother is treated with great consideration, dignity, and gentle good humour. Absolutely outstanding!

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Review from S C (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Watlington & District Nursing Home have coped very well during the pandemic and despite various levels of lockdown, have managed to keep me in contact with my mother. They have kept me well informed regarding her health. I really only have praise for all of them and the hard work and dedication
they have shown throughout the time she has lived at the home.

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Review from Bea B (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my father is receiving. I get regular updates from staff which leaves me reassured. I know he is safe and happy.

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Review from Ian F (Son of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff and management for making arrangements to celebrate my mother's 100th birthday Covid safely and delightfully! It was indeed a very special occasion in challenging circumstances, but the staff rose to the occasion and beyond in their preparations of a wonderfully decorated
room, full of balloons, flowers, cake, not to mention a sash and tiara for my mother! A special accolade to three particular members of staff! Outstanding. Thank you.

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Review from Rebecca B (Daughter of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was treated with the utmost respect and dignity and with great kindness whilst he was a resident at Sanctuary Care in Watlington. The staff, led by the manager, were phenomenal - professional, hardworking, kind and extremely loyal to their place of work. I cannot thank them enough for all
their hard work, especially during this past, unbelievably challenging, year. They greeted us, like visiting family members, with such warmth and we always were made to feel so welcome. Thank you all.

Reply from Fae Doherty, Senior Marketing Officer at Watlington & District Residential and Nursing Home

Thank you for such kind words - they are so appreciated by our team. Best wishes, Fae.


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Review from Andrew H (Son of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the standard of care at the Watlington and District Care Home. The team are incredibly kind, generous and patient. The manager is an excellent leader who seems to have a fantastic balance of people management, effectiveness and compassion. They have navigated through an
immensely difficult year during COVID, without losing the gentle spirit which makes such a difference to residents and indeed their families.

Reply from Fae Doherty, Senior Marketing Officer at Watlington & District Residential and Nursing Home

Thank you for such a wonderful review for our home - it is so appreciated by the team at Watlington. Best wishes.


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Review from S S (Niece of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the provision of care. The home has done everything in their power to cope with the COVID19 crisis and everybody seems to work very happily together.

Reply from Fae Doherty, Senior Marketing Officer at Watlington & District Residential and Nursing Home

Thank you for taking the time to review our home and for your kind words - the team will really appreciate it. Best wishes, Fae.


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Review from Caroline E (Daughter of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Watlington Sanctuary Care is a wonderful care home that we really feel like has now become our mother's home and the staff there have become like hew new family. The warmth of the staff was evident from the first day we visited and in the year our mother has been resident, we have felt relieved and
reassured to have found a place that we know look after her needs so well. Thank you.

Reply from Fae Doherty, Senior Marketing Officer at Watlington & District Residential and Nursing Home

Thank you for such lovely feedback; it is much appreciated. Best wishes.


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Review from J C (Daughter of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to all the staff who have been caring for my dear dad, especially during the coronavirus crisis. They have, without exception, made the effort to individualism his care seeking additional support for him when needed. They have been concerned to make him as comfortable and happy as possible.
Thank you.

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Review from C P (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Watlington for six months and the staff were very helpful and supportive during the transition. Both the caring staff and nursing staff are cheerful, caring, compassionate and always willing to go the extra mile. Thank you.

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Review from D P (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with every aspect of care.

Reply from Fae Doherty, Senior Marketing Officer at Watlington & District Residential and Nursing Home

Thank you for your kind words and good scores for our home. Best wishes


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Review from C N (Wife of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic nursing care and consideration for my husband and all the family to the very end. Thank you so much.
I have recommended this wonderful home so many times.

Reply from Fae Doherty, Senior Marketing Officer at Watlington & District Residential and Nursing Home

Thank you for such a wonderful review and I am very sorry to hear of the passing of your husband. Our team will be so appreciative of your kind words. Best wishes.


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Review from Nigel H (Son of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A good and clean environment. Convenient for the town centre, with pleasant grounds, friendly and helpful long-standing staff.

Reply from Fae Doherty, Senior Marketing Officer at Watlington & District Residential and Nursing Home

Thank you for your kind words Nigel, I will be sure to pass your feedback onto Julie and the team. Best wishes, Fae.


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Review from J L (Niece of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my aunt, I drive away knowing that she is in the very best place. Watlington & District Nursing Home is a very special place. The staff are outstanding and really know her. They are her family.

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Review from R L (Wife of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It will be a very long time before I find a more professional and genuinely dedicated group of people.
A tremendous team.

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Review from R F (Niece of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all very helpful and caring to my aunt.
They dealt with her needs. There was always someone popping in to see if she needed anything or just a chat.
She was very happy with the choice of food and the quality and portions.

Reply from Sophie Middleton, PR Officer at Watlington & District Residential and Nursing Home

Thank you for your lovely review. I am so pleased you were happy with the care your aunt received and she felt content in the home. Mealtimes are also such an important part of the day and to hear she enjoyed the food quality and dining experience is wonderful. Kindest regards, Sophie Middleton


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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Watlington & District Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Watlington & District Residential and Nursing Home is calculated as follows: ( (518 Excellents x 5) + (63 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 589 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Watlington & District Residential and Nursing Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Apr 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (9)

Julie

Julie Cooper

Job Title: Home Manager

Joined: 2005

Julie has worked at Watlington and District Nursing Home for nearly two decades, proudly leading her devoted team to their CQC 'Outstanding' rating in 2019.


Julie has a very loyal and long-serving team, who are passionate about enriching the lives of their residents each and every day.


Samantha

Samantha May

Job Title: Care Assistant

Joined: 2020

Samantha has been working as a care assistant since 2020 and loves making her residents smile.


Quenie

Quenie Pastrana

Job Title: Nurse

Joined: 2022

After working with us at Watlington since 2022, it now feels like home for our registered nurse Quenie.


Leila

Leila Verran

Job Title: Administrator

Joined: 2010

Leila loves helping people and has been our administrator for over a decade at Watlington.


Maggie

Maggie Lloyd

Job Title: Team Leader

Joined: 2005

Maggie has nearly worked at Watlington for an amazing 20 years and loves the family feel to the home.


Hassa

Hassa Belarhino

Job Title: Nurse

Joined: 2022

Hassa has worked with us since 2022 and really enjoys caring for our residents. She says Watlington is a lovely home to work and live in.


Marion

Marion Stevens

Job Title: Team Leader

Joined: 2004

Marion has also worked at Watlington for nearly two decades. She says Watlington is such a happy place to be, and her residents and fellow colleagues are just the best.


Billi-Jo

Billi-Jo Stone

Job Title: Care Assistant

Joined: 2019

Billi-Jo loves to make her residents happy and is passionate about her role as a care assistant.


Samantha

Samantha May

Job Title: Care Assistant

Joined: 2020

I really love making our residents smile.