Westgate House

Millington Road, Wallingford OX10 8FE
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9.8 72 Reviews
  • Westgate House, Wallingford
Westgate House is a sixty-one capacity care home located in Wallingford, dedicated to person-centred methods, flexible nursing and dementia care.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

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Care Provided by Westgate House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daniela Midwinter (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Westgate House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,560 – £1,610
    • Self-Funded Residential Dementia Care £1,695 – £1,795
    • Self-Funded Nursing Care £1,912 – £1,913
    • RESPITE Self-Funded Residential Care £1,695 – £1,745
    • RESPITE Self-Funded Residential Dementia Care £1,895 – £1,955
    • RESPITE Self-Funded Nursing Care £2,063 – £2,063

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.
    We currently have a welcome offer available for new residents funding their own care at Westgate House. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.


    Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Westgate House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Westgate House Reviews (72)

Total of 72, showing 1-20
9.8

Westgate House has a Review Score of 9.8 (9.841) out of 10, based on 13 reviews in the last 2 years. Over all time Westgate House has 72 reviews.

Overall Experience

  • 51
  • 19
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Date Published

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Review from P I (Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to this home for respite. Staff are good, very helpful. I like this place.

Reply from Helen Dearing, On behalf of the team at Westgate House

Thank you so much for your review of our home. We are so happy to read that you are happy here and that our staff are helpful, this means the world to us.


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Review from Emma H (Daughter of Resident) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Westgate House in November 2023 and she died in July 2024. From her first day, she was treated with dignity and respect. All family and friends were made to feel welcome. There was a lovely atmosphere when you walked in.
All the staff were friendly, professional and approachable.
Choosing a care home for a loved one is a very difficult decision, there will never be any regrets in going to Westgate. My dad was happy with the care and appreciated how caring the staff were not just to my mum but to him too.
Westgate felt like a home, it was warm and friendly and the activities were fabulous.
It is a very well-run home with exceptional staff and very good management.

Reply from Rowen Campbell, on behalf of the team at Westgate House

Thank you for taking the time to write us a review and sharing your experiences of Westgate House. It was a privilege to care for your mother and she is missed by us all. If there is ever anything more we can do for your family, please don't hesitate to ask. We appreciate you taking the time to write us a review and sharing your feedback - it means a lot to our team.


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Review from Edna H (Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived in May this year, I didn't want to be here, however I am settled in now. I've made friends here, I'm very settled now comfortably and I consider Westgate House as my home. I really enjoy the activities and the soicable side this home offers, especially the quizzes. The staff here are
just so good, everyone is so helpful and kind.

Reply from Helen Dearing, On behalf of the team at Westgate House

Thank you for leaving us such a lovely review. We are so pleased to read that you consider Westgate House your home. You really have settled in so well and it really is a pleasure caring for you.


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Review from L W (Friend of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very close friend has dementia and is unable to live safely at home, independently. Although she has carers in her own home, she needed full-time care in order to carry out work at her house, and whilst I was on holiday. As a nurse, I have extremely high standards of care and was looking for the
same for my friend. I did my research on local care homes and decided that Westgate was the one I would visit first. From the onset, everyone who I have come in contact with has been friendly and reassuring to both myself and my friend. We had several visits and opted for three weeks of respite. The care that was delivered to my friend during these 3 weeks was amazing. They were kind and caring and tended to her every need. For someone who is highly active and eats little, she put on weight in Westgate and thought she was staying in a top hotel. Whenever I called, I was updated on the different activities. Westgate will be our first choice when my friend requires full-time care.

Reply from Helen Dearing, On behalf of the team at Westgate House

What an absolutely lovely review, we are so grateful - thank you so much. It really was an absolute pleasure caring for your very close friend, and despite her only being with us for respite for 3 weeks, she most definitely felt like part of the Westgate House family in such a short space of time. Our staff will be so thrilled to read your review, this will absolutely make their day. Please, both, come and see us again for coffee or come and join us for one of our events. If there's anything else we can do for your friend, please let us know. We'd be happy to help.


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Review from L G (Sister of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We relocated my sister to be nearer me. We are delighted to have found Westgate and the manager. A clean, bright home with a friendly and warm feel to it. Food is tasty and well-balanced. I could recommend Westgate to anyone.

Reply from Helen Dearing, On behalf of the team at Westgate House

Thank you for your kind words. We are really proud of our home and the team and it's great to hear you do too. Being recommended is the highest compliment we can receive - thanks so much!


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Review from Anne M (Sister of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Westgate House for some time. The care she has been given is excellent and the staff are wonderful. The manager and her admin team are always very courteous and helpful. I can highly recommend this care home.

Reply from Helen Dearing, On behalf of the team at Westgate House

Thank you for leaving us such a lovely review, we really appreciate it. It's a real pleasure caring for your sister and she is a delight to care for. Thank you for recommending us.


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Review from Rachel C (Daughter of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for by the excellent team at Westgate House for the last three months of his life. He was very well looked after, all his needs were met and he wanted for nothing. Towards the end of his life, when he was getting very frail; the staff understood this and showed a great deal of compassion.
I was not there when he passed away but was very comforted to know that one of the nurses held his hand and gave him words of comfort - this was very important to me, and I will be forever grateful. I can highly recommend this care home; it is well run, and the staff really care, it becomes a family.

Reply from Helen Dearing, On behalf of the team at Westgate House

Thank you for leaving us such a lovely review; the team here really appreciates it. It was an absolute honour caring for your father during his last days. Our condolences to you and your family, he will be missed. If you are ever in the area, do come and join us for one of our events, you and your family are always welcome. Best wishes from everyone here at Westgate House.


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Review from Clare C (Daughter of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Westgate House for almost 5 years. In that time the staff have pretty much remained the same which I take as a real positive in providing consistent care for my mother and as her dementia has progressed her familiarity with the staff provides huge reassurance and comfort
to her. The staff are hugely caring and practical, they adapt their care to the individual and get to know what each resident likes and dislikes and what keeps them calm and peaceful if applicable. She enjoys the activities they organise especially anything music-related. I would highly recommend Westgate House as a genuinely caring home with tremendous staff who work well as a team. And I would say it's not a brand new building like others locally but it's all about the people and the atmosphere and the most important person to consider is the resident, I am confident Mum is in the best possible place.

Reply from Helen Dearing, On behalf of the team at Westgate House

Wow, what a review! We are so thrilled to read how highly you rate our home and the high level of care and staff engagement your mother has received from us. We absolutely love caring for your mother, she is an absolute treasure and is very highly thought of here. As you say, the building isn't new so we make sure our high standard of care and family feel stand out to make it a fabulous home. Do come and join us for tea and cake next time you visit.


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Review from M H (Sister of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Westgate House on 6th April 2023, was very upset about having to leave her home, but now months on, she has made wonderful friends and also knows she is safe and well cared for by all at Westgate House. Westgate House is a wonderful home and I am now content and happy, she is safe
and well. Thank you.

Reply from Helen Dearing, On behalf of the team at Westgate House

Thank you so much for your lovely review and kind words, we really appreciate it. It's lovely having your sister stay with us, and, as you say, the difference in her from when she first arrived to today is incredible. It's so lovely to see how sociable she is with residents and the staff. Do come and say hello next time you visit us, the kettle is always on! Thanks so much.


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Review from C B (Daughter of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first visited Westgate, the care and compassion that the staff showed to residents was obvious. After an extended hospital stay, Mum initially found it difficult to settle. The staff were amazingly patient in the way they helped her. Westgate staff are wonderful in understanding the whole process
that the elderly go through, when their independence is reduced, and were able to reassure me that any guilty feelings I may have had in placing Mum in a care home were only natural. Westgate cares not only for the residents but their families too. I was also kept informed immediately of any health changes.
At the end of Mum’s life, the staff could not have been kinder – the family were able to spend many hours with her. The staff always did whatever they could to ensure she was as comfortable as possible in those last few weeks. I remain very grateful to everyone who looked after Mum and can highly recommend this lovely care home.

Reply from Helen Dearing, On behalf of the team at Westgate House

Thank you for leaving this lovely review; we really appreciate it. We loved having your mum with us, and we are very sorry for your loss. The staff will be so pleased to hear how highly you rated the care your mum received with us. Thank you once again!


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Review from Geoff P (Son of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother spent a short time at Westgate House Care Home in Wallingford. During this time everyone was so helpful and we were impressed with the level of kindness and first class service. At the annual BBQ the mingling of family, friends, residents, and staff in the casual, jovial atmosphere of a BBQ
served to foster a strong feeling of community which is something we all highly appreciate.
Westgate House is a wonderful place for residents to live in, and for us to visit.

Reply from Helen Dearing, On behalf of the team at Westgate House

Thank you so much for your lovely review. We are really proud of our home and we're pleased to hear that you felt this when you were here. We are very sorry for your loss, It was a pleasure to care for your mum.


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Review from G A (Husband of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westgate House was recommended to me by friends who had relatives in residence. They provided very positive comments. When it came to my wife going into a care home I visited Westgate House for myself. My first impressions were very good, seeing a good number of carers, all of whom were local people
and had worked there for a long time.
The level of care that my wife received was amazing. She was welcomed, settled in and there was much attention to detail in ensuring she was comfortable and content.
As well as looking after my wife, I felt there was much care for me as well. The staff were always ready to chat and answer questions. There was never any sense of rush. I was kept informed of her condition, especially in the last week of her life. In the time that she was in residence we were both very well supported.

Reply from Rowen Campbell, on behalf of the team at Westgate House

Thank you for your very kind words about Westgate House. It was an honour for our team to care for your wife and I'm glad we were able to offer support to you both. We really appreciate you taking the time to write us a review.


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Review from B N (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our beloved mother spent the last 8 years at Westgate House Care Home in Wallingford. During that time the staff knew her well, we felt confident the home was the right choice for her.
The last 6 years she was in Nightingale's ward, the care she received was exceptional, she was bedbound and not able
to do anything for herself, she was cared for with dignity and respect. At the end of her life, the staff could not have been kinder, her last days were spent with voices and care given by familiar staff who met her many years prior, again we knew she was in the right place because they clearly and obviously cared a lot about her.
As a family, we visited our mother a great deal and observed that the staff always did whatever they could to ensure she was as comfortable and happy as possible in these last years of her life.
We remain very grateful to everyone who looked after her and can highly recommend this welcoming care home, which absolutely did the best possible for our mother.

Reply from Rowen Campbell, on behalf of the team at Westgate House

Thank you so much for taking the time to write us a review. It was a privilege to be able to care for your mother and she will be missed by the team. I will share your feedback with the team as I'm sure it will mean a lot to them.


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Review from L Q (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent 19 months in Westgate House, a distressing time for our family. The staff at Westgate made it easier for us from the beginning. My mum's dignity was always maintained, she always looks lovely and her room was clean and tidy. They really took time to get to know my mum despite her communication
problems, they asked us about her likes and dislikes and let her wander around the unit safely without distressing her by trying to stop her.
Communication was always good for us, any email queries were answered promptly by the manager and we would get immediate phone calls for any changes or health problems that occurred.
My dad was welcomed as a regular visitor, always by a friendly face and often joined Mum for a cup of coffee and a slice of cake in the afternoon. He was made to feel part of the Westgate family.
I cannot recommend Westgate House and the team of staff highly enough.

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Review from H O (Daughter of Resident) published on 23 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the home enough for the professional care given by the staff to our mum. Mum passed away on the 4th of September and the staff and management were absolutely amazing, so supportive right to the end. Mum was a tricky resident and her nearly two years at the home were tough at times due
to going into the home at the height of Covid.
Thanks again.

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Review from L B (Daughter of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently moved to Westgate House, she has settled in really well; all down to the excellent support provided by the care and management team. Throughout the process of applying for a place and moving in, she and our family were given every assistance, nothing was too much trouble. Her room is
light, bright and airy with ensuite facilities. The communal areas are excellent too and allow residents and visitors to socialise together. Medical support, prescriptions and regular GP visits are all easily accessible. As a family, we are content that Mum is treated with dignity and respect and has the help she needs in a safe and caring environment.

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Review from G K (Daughter of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very friendly and made Mum feel at home. She never felt lonely and enjoyed social activities. My husband and I shared a meal downstairs with her once a week - pre-Covid, and were made welcome by everyone. I was impressed by the purpose-built layout of the building, which was important
as Mum was blind, and by the overall cleanliness. She also enjoyed having a hairdresser.

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Review from Graham R (Husband of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for being so helpful and understanding, particularly the way you have looked after not only my wife, but me too.

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Review from Sheila H (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant! Everyone is very friendly and the home is clean and tidy.

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Review from Mandy E (Daughter of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only recently been in to see Mum the last four weeks and have been impressed with what I have seen so far. The staff I have met have all been polite and helpful.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Westgate House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Westgate House is calculated as follows: ( (129 Excellents x 5) + (21 Goods x 4) + (1 Poors x 2) ) ÷ 151 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westgate House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (5)

Daniela

Daniela Midwinter

Job Title: Home Manager

Joined: 2020

Daniela is the Home Manager of Westgate House. She has over 20 years of experience in the care industry and holds an active PIN for a registered nurse. She has also completed her diploma in nursing which she studied back in her native country, Slovakia.


Daniela has been working in a variety of hospital wards, but her passion has gravitated her towards elderly care. Daniela has been living in the UK since 2004 and joined the Trust in 2020 after being a Nursing Manager in another home for many years. Daniela has previously worked as ‘Head of Care’ and has a great passion for delivering a high standard of care. She moved her way up to the Home Manager role within a year of joining the Trust.


Daniela has attended many different in-house training sessions over the years which has helped her to improve the level of care she delivers, as well as helping her to effectively lead her team and ensure teamwork is thorough throughout.


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Rose Ramadhani

Job Title: Head of Care

Joined: 2004

Rose is a Registered General and Mental Health Nurse with over 30 years of nursing experience. She also holds the Registered Manager's Award qualification. Having worked at Westgate House for 20 years, Rose is highly dedicated to providing exceptional care.


Rose's passion lies in creating an environment that promotes respect, independence, dignity, involvement, and a sense of belonging and fulfilment for all residents. Roe's extensive experience and commitment to high-quality care are at the heart of her approach to leading the care team at Westgate House.


Marie

Marie Hazell

Job Title: Activity Coordinator

Joined: 2021

Marie joined the Trust during the COVID pandemic as a tester and administrator. In 2021, she became the permanent Activities Coordinator (AC). Before joining OSJCT, Marie worked for 20 years at RAF Benson, managing events and social activities, a role that has greatly benefited her work as an AC.


In her spare time, Marie looks after her 11 grandchildren, ranging in age from 3 to 23. She has a passion for arts and crafts, particularly crocheting and knitting, which she incorporates into her role with residents.


Marie’s favourite part of the job is ensuring residents are socially engaged, especially through arts and crafts activities, as well as quizzes!


Lisa

Lisa Goddard

Job Title: Bursar

Joined: 2022

Lisa joined the Trust in November 2022 and is the Bursar at Westgate House. Before this, she spent 22 years in domiciliary care as a Care Coordinator, where she handled office responsibilities like rostering, recruitment, payroll, and compliance, while also stepping in to provide care in the field when needed.


Lisa joined OSJCT for a better work-life balance and loves spending time with the residents, saying they are the best part of her role.


In her spare time, Lisa enjoys spending time with her nephew, niece, and family, as well as catching up with friends.


Kirsty

Kirsty McCann

Job Title: Admin Assistant

Joined: 2024

Kirsty joined the Trust in March 2024 as an Administrator, after working in admin for a construction company for 20 years. Wanting a more people-focused environment, she made a complete career change. Having previously volunteered in youth centres and with adults with learning difficulties, Kirsty knew she wanted a role in care.


Kirsty uses her skills to manage all clerical tasks and enjoys giving show rounds to visitors. She loves the homely feel of Westgate House and finds working with the residents incredibly rewarding.


Outside of work, Kirsty enjoys walking her Staffy puppy, Betsy, with her husband. She’s also an avid runner, regularly taking part in half marathons and running three times a week.


Frequently Asked Questions about Westgate House

What types of Care is Westgate House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westgate House provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Westgate House have?

There are 61 Single Rooms.

What are the Facilities & Services at Westgate House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Westgate House to the centre of Wallingford?

0.2 mile(s) as the crow flies, distance by road may be significantly further.