Westgate will be our first choice when my friend requires full-time care.
L W (Friend of Resident)
We are delighted to have found Westgate and the manager. A clean, bright home
L G (Sister of Resident)
I can highly recommend this care home; it is well run, and the staff really care
Rachel C (Daughter of Resident)
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
We currently have a welcome offer available for new residents funding their own care at Westgate House. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.
Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Westgate House has a Review Score of 9.8 (9.841) out of 10, based on 13 reviews in the last 2 years. Over all time Westgate House has 72 reviews.
Review from Sue T (Daughter of Resident) published on 29 June 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
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Review from K B (Daughter of Resident) published on 1 April 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from V O (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from R W (Daughter of Resident) published on 15 November 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Caroline T (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
We are moving Mum as our 'first choice home' now has a vacancy and after much deliberation as a family, feel this is
We also feel that the prices at Westgate House are quite high.
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Review from S T (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from S H (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Brian S (Son of Resident) published on 4 September 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
The management and senior nursing staff went 'the extra mile' to help organise a difficult transfer to Westgate House from another home in a different part of the country.
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Review from Jennifer G (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Kevin G (Son of Resident) published on 29 January 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from G J R (Daughter-in-law of Resident) published on 26 January 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Lorna B (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Robert G (Son of Resident) published on 25 January 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Adrian T (Partner of Resident) published on 25 January 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Ann D (Wife of Resident) published on 25 January 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Peter F (Son of Resident) published on 24 January 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Nothing appears to be too much trouble for members of staff. Many thanks once again.
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Review from Betty M (Resident) assisted by family/friend published on 17 November 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from J M (Daughter-in-law of Resident) published on 12 October 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
It was
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Review from Terry M (Son of Resident) published on 26 June 2017
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
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Review from Peter W (Resident) assisted by family/friend published on 7 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.8 (9.841) out of 10 for Westgate House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.841 for Westgate House is calculated as follows: ( (129 Excellents x 5) + (21 Goods x 4) + (1 Poors x 2) ) ÷ 151 Ratings = 4.841
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Westgate House is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Nov 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2020
Daniela is the Home Manager of Westgate House. She has over 20 years of experience in the care industry and holds an active PIN for a registered nurse. She has also completed her diploma in nursing which she studied back in her native country, Slovakia.
Daniela has been working in a variety of hospital wards, but her passion has gravitated her towards elderly care. Daniela has been living in the UK since 2004 and joined the Trust in 2020 after being a Nursing Manager in another home for many years. Daniela has previously worked as ‘Head of Care’ and has a great passion for delivering a high standard of care. She moved her way up to the Home Manager role within a year of joining the Trust.
Daniela has attended many different in-house training sessions over the years which has helped her to improve the level of care she delivers, as well as helping her to effectively lead her team and ensure teamwork is thorough throughout.
Job Title: Head of Care
Joined: 2004
Rose is a Registered General and Mental Health Nurse with over 30 years of nursing experience. She also holds the Registered Manager's Award qualification. Having worked at Westgate House for 20 years, Rose is highly dedicated to providing exceptional care.
Rose's passion lies in creating an environment that promotes respect, independence, dignity, involvement, and a sense of belonging and fulfilment for all residents. Roe's extensive experience and commitment to high-quality care are at the heart of her approach to leading the care team at Westgate House.
Job Title: Activity Coordinator
Joined: 2021
Marie joined the Trust during the COVID pandemic as a tester and administrator. In 2021, she became the permanent Activities Coordinator (AC). Before joining OSJCT, Marie worked for 20 years at RAF Benson, managing events and social activities, a role that has greatly benefited her work as an AC.
In her spare time, Marie looks after her 11 grandchildren, ranging in age from 3 to 23. She has a passion for arts and crafts, particularly crocheting and knitting, which she incorporates into her role with residents.
Marie’s favourite part of the job is ensuring residents are socially engaged, especially through arts and crafts activities, as well as quizzes!
Job Title: Bursar
Joined: 2022
Lisa joined the Trust in November 2022 and is the Bursar at Westgate House. Before this, she spent 22 years in domiciliary care as a Care Coordinator, where she handled office responsibilities like rostering, recruitment, payroll, and compliance, while also stepping in to provide care in the field when needed.
Lisa joined OSJCT for a better work-life balance and loves spending time with the residents, saying they are the best part of her role.
In her spare time, Lisa enjoys spending time with her nephew, niece, and family, as well as catching up with friends.
Job Title: Admin Assistant
Joined: 2024
Kirsty joined the Trust in March 2024 as an Administrator, after working in admin for a construction company for 20 years. Wanting a more people-focused environment, she made a complete career change. Having previously volunteered in youth centres and with adults with learning difficulties, Kirsty knew she wanted a role in care.
Kirsty uses her skills to manage all clerical tasks and enjoys giving show rounds to visitors. She loves the homely feel of Westgate House and finds working with the residents incredibly rewarding.
Outside of work, Kirsty enjoys walking her Staffy puppy, Betsy, with her husband. She’s also an avid runner, regularly taking part in half marathons and running three times a week.
