Westgate House

Millington Road, Wallingford OX10 8FE
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9.8 72 Reviews
  • Westgate House, Wallingford
Westgate House is a sixty-one capacity care home located in Wallingford, dedicated to person-centred methods, flexible nursing and dementia care.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

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Care Provided by Westgate House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daniela Midwinter (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Westgate House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,560 – £1,610
    • Self-Funded Residential Dementia Care £1,695 – £1,795
    • Self-Funded Nursing Care £1,912 – £1,913
    • RESPITE Self-Funded Residential Care £1,695 – £1,745
    • RESPITE Self-Funded Residential Dementia Care £1,895 – £1,955
    • RESPITE Self-Funded Nursing Care £2,063 – £2,063

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.
    We currently have a welcome offer available for new residents funding their own care at Westgate House. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.


    Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Westgate House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Westgate House Reviews (72)

Total of 72, showing 61-72
9.8

Westgate House has a Review Score of 9.8 (9.841) out of 10, based on 13 reviews in the last 2 years. Over all time Westgate House has 72 reviews.

Overall Experience

  • 51
  • 19
  • 1
  • 1
  • 0

Date Published

72
5
8
13
59

Review from W S (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Westgate House since October 2016 and as soon as she arrived we felt so welcome.
My mother is very vocal to both myself and the staff on how lovely they all are, so kind and thoughtful towards her - how wonderfully clean and thorough the housekeeping staff keep everywhere,
any minor niggle or inconvenience is always attended to with a smile and efficiency.
As an only child, I feel that when I visit all the staff are like members of an extended family. It gives me great confidence knowing that my elderly mother is so well looked after.

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Review from John S (Son of Resident) published on 24 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a lot of research into nursing homes we feel very fortunate that we found Westgate House. The team at Westgate House took Mum in at fairly short notice without needing 'proof' of being able to pay for her care. They were only interested in ensuring she got the best care possible and we sorted
out the finances afterwards. This attitude spoke volumes to us after coming across the financial issues from other care homes. She went in in January 2015 after a series of strokes left her in need of full time nursing care until she passed away in February 2017. The nurses, carers and all the support staff have been brilliant and have worked tirelessly to ensure that mum was never in any discomfort. The staff were always happy and upbeat and the door of her room was always open and staff would stop and chat whilst checking that she was ok and there was always someone available for us to discuss any observations or concerns we may have had.

Thank you Westgate House

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Review from Penny Y (Daughter of Resident) published on 3 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was a resident at Westgate House for several years
Alzheimer's is a cruel disease and very frightening experience, however, My sister and I feel that the staff on the dementia wing provided our mother with the most wonderful, warm, kind secure and caring atmosphere in which she could end
her days.
She was clean, her hair washed and often put up in fun styles.
Her nails were painted. She loved all that attention.
She loved the music and singing too.
We bless the day we had her transferred from Henley to Wallingford

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Review from L A (Friend of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westgate House is a lovely place, with a very warm atmosphere. It is very welcoming and they are always very happy to have visitors. The facilities are clean, bright and very well-kept. I would be very happy for my member of my family to be a resident there if they needed residential care.

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Review from Ndw (Son of Resident) published on 31 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been with this home for 12 years and has been very happy, made friends with the staff and has used the home as her own home. I have found the staff in all this time to have always gone out of their way to help and accommodate mum's needs and as her health has deteriorated, the staff are going
the extra mile to make her as comfortable as possible. I would recommend Westgate house. The building is very good, clean and homely but it's the staff that make the difference in this home.

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Review from Donald H (Husband of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent four days of respite care at Westgate House. She tells me she had a lovely time whilst there. She felt that all the staff were extremely attentive and that they all treated her as if she was their own mother. I too experienced the same warmth and attention. Her room and all the other facilities
were of the highest standards, she looks forward to the possibility of a return visit at a later date.

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Review from Sarah M (Daughter of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother spent four months in this nursing home, before she passed away. In our time visiting our mother we could not fault the standard of care given to our mother. We would like to add the carers not only looked after our mother, also included us when offering refreshments while we were visiting.
All the staff were warm, friendly and always helpful and informative on mums conditions. We would have no hesitation in recommending this nursing home to others who are looking to place elderly relatives in care.

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Review from Ann H (Daughter of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
Staff very knowledgeable, friendly and very respectful with the residents.
Great activities for the residents.
Amenities superb.
Fresh, clean and inviting.
Staff were very willing to answer any questions/concerns.
Rooms very clean.
Safety was a priory.
Loved the garden area
too.
And "people" looked and surroundings happy. A happy place.

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Review from Peter (Son of Resident) published on 8 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home very pleasant, well laid out, clean, tidy and ideal for my mother who has been to the home for various periods of respite care.
The staff are always very polite, caring and friendly which make what can be a difficult time very manageable.
The rooms are very good with on-suite
bathrooms.
I have had no bad experiences coming to the home and can recommend it highly.
My mother fits in well and takes part in the numerous activities that are provided which helps her deal with her condition.


An excellent home.


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Review from Peter M (Husband of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a well run home, with very good and caring staff. This home is very clean, with attention to detail. The staff are very considerate and are mindful of my wife's requirements. My wife's room is light and airy with the benefit of an en-suite bathroom. All the staff are very welcoming.

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Review from Peter R (Brother of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the first visit to Westgate House I was impressed with the staff, facilities and building. The staff are very patient and deal with problems that residents may have a bad day very professionally. Any questions or queries I have had have been addressed quickly. The building is light and airy
with ample areas for residents/visitors to go other than the communal lounge.

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Review from Helen H (Daughter of Resident) published on 4 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Westgate for 3 years and we couldn't wish for better care for her. She is safe and looked after by the carers beautifully. They are patient and genuinely caring, nothing is too much trouble.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Westgate House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Westgate House is calculated as follows: ( (129 Excellents x 5) + (21 Goods x 4) + (1 Poors x 2) ) ÷ 151 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westgate House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (5)

Daniela

Daniela Midwinter

Job Title: Home Manager

Joined: 2020

Daniela is the Home Manager of Westgate House. She has over 20 years of experience in the care industry and holds an active PIN for a registered nurse. She has also completed her diploma in nursing which she studied back in her native country, Slovakia.


Daniela has been working in a variety of hospital wards, but her passion has gravitated her towards elderly care. Daniela has been living in the UK since 2004 and joined the Trust in 2020 after being a Nursing Manager in another home for many years. Daniela has previously worked as ‘Head of Care’ and has a great passion for delivering a high standard of care. She moved her way up to the Home Manager role within a year of joining the Trust.


Daniela has attended many different in-house training sessions over the years which has helped her to improve the level of care she delivers, as well as helping her to effectively lead her team and ensure teamwork is thorough throughout.


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Rose Ramadhani

Job Title: Head of Care

Joined: 2004

Rose is a Registered General and Mental Health Nurse with over 30 years of nursing experience. She also holds the Registered Manager's Award qualification. Having worked at Westgate House for 20 years, Rose is highly dedicated to providing exceptional care.


Rose's passion lies in creating an environment that promotes respect, independence, dignity, involvement, and a sense of belonging and fulfilment for all residents. Roe's extensive experience and commitment to high-quality care are at the heart of her approach to leading the care team at Westgate House.


Marie

Marie Hazell

Job Title: Activity Coordinator

Joined: 2021

Marie joined the Trust during the COVID pandemic as a tester and administrator. In 2021, she became the permanent Activities Coordinator (AC). Before joining OSJCT, Marie worked for 20 years at RAF Benson, managing events and social activities, a role that has greatly benefited her work as an AC.


In her spare time, Marie looks after her 11 grandchildren, ranging in age from 3 to 23. She has a passion for arts and crafts, particularly crocheting and knitting, which she incorporates into her role with residents.


Marie’s favourite part of the job is ensuring residents are socially engaged, especially through arts and crafts activities, as well as quizzes!


Lisa

Lisa Goddard

Job Title: Bursar

Joined: 2022

Lisa joined the Trust in November 2022 and is the Bursar at Westgate House. Before this, she spent 22 years in domiciliary care as a Care Coordinator, where she handled office responsibilities like rostering, recruitment, payroll, and compliance, while also stepping in to provide care in the field when needed.


Lisa joined OSJCT for a better work-life balance and loves spending time with the residents, saying they are the best part of her role.


In her spare time, Lisa enjoys spending time with her nephew, niece, and family, as well as catching up with friends.


Kirsty

Kirsty McCann

Job Title: Admin Assistant

Joined: 2024

Kirsty joined the Trust in March 2024 as an Administrator, after working in admin for a construction company for 20 years. Wanting a more people-focused environment, she made a complete career change. Having previously volunteered in youth centres and with adults with learning difficulties, Kirsty knew she wanted a role in care.


Kirsty uses her skills to manage all clerical tasks and enjoys giving show rounds to visitors. She loves the homely feel of Westgate House and finds working with the residents incredibly rewarding.


Outside of work, Kirsty enjoys walking her Staffy puppy, Betsy, with her husband. She’s also an avid runner, regularly taking part in half marathons and running three times a week.