Abbey Chase Nursing Home

Bridge Road, Chertsey KT16 8JW
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9.8 75 Reviews
  • Abbey Chase Nursing Home, Chertsey
Situated on the banks of the River Abbey, Abbey Chase Nursing Home is a 20th-century country-house setting that offers residential and nursing care. A true nature-lover's paradise, Abbey Chase is located within a quiet country retreat and surrounded by tranquil landscaped gardens. It's also characterised by original features, including an evergreen oak tree, octagonal carp pond, walled garden, orchard and a peaceful riverside walk. Situated close to Chertsey Town, Abbey Chase is easily accessible by the M25 and mainline station at Weybridge.

Abbey Chase offers first-class accommodation with modern facilities, and is registered for 62 beds. The inviting, centrally heated single and shared rooms have scenic views of the grounds and surrounding countryside, with some rooms featuring en-suite bathroom facilities. Care is always provided with dignity and individuality in mind. At Abbey Chase, focus is primarily placed on residential and nursing care, with a secondary focus on respite, dementia, and palliative & end-of-life care.

The nurses and care staff at Abbey Chase have the necessary nursing qualifications and caring experience, which enable them to ensure residents are happy and comfortable in their retirement. The highest standards of personal dignity are maintained at all times, and the personal care they offer is always approached with sensitivity to physical and emotional needs in mind. Health professionals including a doctor, dentist and physiotherapist make regular visits to the home. Residents can also book appointments with opticians, audiologists and chiropodists whenever needed.

Upon using the outdoor space, residents can expect to find an abundance of wildlife - including kingfishers, grebes and Mandarin geese. Hairdressers also make regular visits to the home, and for those who like to explore the amenities within the local community, transport can easily be arranged.

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Care Provided by Abbey Chase Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Maria Krystyanc (Manager)
  • Admission Criteria
    • Private and some Social Services funded
    • Ages 60+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Funding & Fees Guide for Abbey Chase Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact Abbey Chase Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Abbey Chase Nursing Home Reviews (75)

Total of 75, showing 21-40
9.8

Abbey Chase Nursing Home has a Review Score of 9.8 (9.811) out of 10, based on 35 reviews in the last 2 years. Over all time Abbey Chase Nursing Home has 75 reviews.

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Review from L R (Mother-in-law of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is excellent, her approach and kindness is outstanding. The home is clean and does not smell like many homes do. Excellent staff who go the extra mile to make sure residents are safe and happy. They are kind and efficient. Thank you all at Abbey Chase, you made life for us all so much easier.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for lovely feedback. Kind regards.


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Review from Barry C (Son of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the team for the courteous and caring way they have looked after my dad for the last month.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the nice review for Abbey Chase. Kind Regards.


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Review from Jean S (Wife of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted for respite after a stroke. What an amazing care home, wonderful, caring, kind and respectful staff. Two members of staff go way above anything you could hope for, always ready to chat/information etc. Make you feel very comfortable that your loved one is getting top-quality
care and attention from all areas of the care home. Very impressed and well-managed home.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the lovely feedback. Kind regards.


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Review from Kim F (Daughter of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Abbey Chase as part of a step-down process from the hospital. From day one the care and consideration given to my father has been excellent. I would highly recommend management of this home is open and transparent. Communication is excellent. I can find no faults.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for so nice feedback. Much appropriated. Kind regards.


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Review from Sharon F (Niece of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Abbey Chase Nursing Home has the resident at the centre of its care. The residents are provided with tasty and nutritious meals. The rooms are spotlessly clean and tidy. Residents are looked after extremely well and the carers are kind and caring. Visitors are welcomed with warm smiles and can come
and go as they please. I highly recommend this care home.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you so much for so lovely feedback about Abbey Chase and its staff. Kind regards.


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Review from Gary W (Son of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was discharged from the hospital on September 23rd and placed on a block bed contract at Abbey Chase Nursing Home while we searched for an alternative accommodation for him. Although Abbey Chase is in need of modernisation, it is well managed by the manager who sets an excellent example of welcoming
kindness. We had a positive interaction with all staff providers who were attentive to our dad's needs and eager to please. The staffing levels are good and the staff are knowledgeable, responsive and genuinely interested in the residents. We left the facility feeling confident that our dad was in safe hands.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you Gary for so positive feedback. Kind regards.


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Review from Karen A (Friend of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited several care homes over a period of a few weeks. The staff (on every level) is super interactive, friendly, helpful and sensitive to family needs!
The home is warm, clean and company if you want it. Bedrooms are a nice size and homely with TV. The food also looks good and has plenty of variety.
Definitely recommend this home!

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the positive feedback. Kind regards.


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Review from S S (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant. My dad came in December and he’s happy. They take into consideration his needs and are very welcoming to his family when they visit. The home is safe and clean and has a great management team, he hasn’t been there long but made my dad feel at ease.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the lovely feedback. We are very pleased to hear that Dad is happy with our service.
Kind regards.


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Review from Liz B (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A charming care home, full of really caring, friendly staff, always kept spotlessly clean and with a happy atmosphere.
The manager is exceptional and two members of staff, in particular, were also brilliant.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for your lovely feedback. Kind Regards, Maria


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Review from Melanie W (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives from all the staff is absolutely amazing. They treat her so well. I feel completely at ease with my mum in this home. I can phone if I need to know anything or if I am worried about anything. She is very happy here. The staff and management are so incredibly friendly and caring.
They put on super activities for the residents to join in. I would recommend this home to anyone, it is just the best. The staff are all heroes!

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for so lovely feedback. Kind regards, Maria


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Review from Rebecca G (Resident) assisted by family/friend published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved here at the end of July 2023 as aftercare from hospital, after a few weeks of settling in, whilst we established how much 'hands-on' care I needed, we established a routine. Whilst I strive to maintain as much independence as possible, I accept that there are things I need help with and this
is always readily available. I have always been made to feel most welcome and the staff are all very friendly. I moved rooms when a more suitable room became available to help with my mobility which is an example of how accommodating Abbey Chase Nursing Home are when they can.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the lovely feedback about Abbey Chase. Kind regards, Maria.


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Review from Faye B (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s always scary when a loved one goes into a care home, even on a temporary/respite basis like my father. From day one, the staff at Abbey Chase ensured that my family and I knew that my dad was safe, comfortable and well looked after. The managers are excellent at keeping things running smoothly,
from ordering medications to arranging transport for hospital appointments. The nurses and carers are all so kind, patient and compassionate, and keep us fully informed on my dad’s condition. Every single member of staff I have met over the past two months has been lovely, and many of them go so far above and beyond to make patients and their families comfortable. I’m so grateful that my father ended up at Abbey Chase, and would recommend it wholeheartedly to anyone who will listen!

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for such lovely feedback. Kind regards, Maria.


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Review from Stella P (Partner of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care provided for my partner. Found staff polite, helpful and friendly. Been made welcome each time I visited Abbey Chase Nursing Home.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the lovely feedback. Kind regards, Maria.


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Review from Richard K (Son of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was sent to Abbey Chase Nursing Home from hospital as she was incapable of caring for herself back in her independent care home.
Management and staff were superb throughout her six-week stay. They provided for her vegetarian diet and were always on hand to give her support and empathy when required.
The nursing team were professional and the hands-on carers were a delight. Management should be very proud of their team!

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you, Richard, for such lovely feedback. It was a pleasure looking after your mum. Kind regards, Maria.


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Review from Mike C (Husband of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was excellent. Care staff were friendly and experienced in giving good care. My wife enjoyed the meals. The care home was extremely well managed.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the lovely feedback. It was a pleasure to support your wife in Abbey Chase. Kind Regards Maria


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Review from C W (Resident) assisted by family/friend published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always happy to help! The home was very relaxed with a nice atmosphere and lovely grounds to walk around. The carers/staff were always available to chat and had a good sense of humour.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the lovely feedback. Much appreciated by the team in Abbey Chase.


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Review from P H (Son of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff friendly and helpful. The room was kept clean. Mum was comfortable and checked on regularly. The nursing staff were very attentive and the nursing manager a delight to deal with.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the nice feedback. Much appreciated by the Abbey Chase Team.


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Review from Matthew W (Son of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to the home from the palliative care ward of a hospital. Although she was only at the home for 6 weeks until she passed away, we have nothing but praise for the dignity and kindness shown to my mum and her family by all the staff. In particular the nurses and the home manager.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for your kind and positive feedback. It was a pleasure to look after your mum. Kind regards, Abbey Chase Team.


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Review from Claire N (Private Carer of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager is extremely helpful, caring and approachable for all needs and care shown towards my neighbour, she made a respite situation so much more pleasurable. The team are amazing. Thank you so much.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the lovely feedback for my team. Kind Regards


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Review from H M (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum was sent to Abbey Chase after a series of falls and hospital stays. The staff were welcoming and were fun and friendly. Mum was encouraged to join in with other residents but not pressured if she didn't feel like it. She enjoyed the food and overall had a lovely time.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the nice feedback. It was a pleasure to look after your mum.


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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Abbey Chase Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Abbey Chase Nursing Home is calculated as follows: ( (342 Excellents x 5) + (55 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 408 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbey Chase Nursing Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Maria

Maria Krystyanc

Job Title: Manager

At Abbey Chase, we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Abbey Chase a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.


Gino

Gino Ballesca

Job Title: Clinical Lead

Meet our Clinical Lead, a passionate healthcare professional dedicated to delivering high-quality care and supporting our team at Abbey Chase Nursing Home.