Abbey Chase Nursing Home

Bridge Road, Chertsey KT16 8JW
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9.8 75 Reviews
  • Abbey Chase Nursing Home, Chertsey
Situated on the banks of the River Abbey, Abbey Chase Nursing Home is a 20th-century country-house setting that offers residential and nursing care. A true nature-lover's paradise, Abbey Chase is located within a quiet country retreat and surrounded by tranquil landscaped gardens. It's also characterised by original features, including an evergreen oak tree, octagonal carp pond, walled garden, orchard and a peaceful riverside walk. Situated close to Chertsey Town, Abbey Chase is easily accessible by the M25 and mainline station at Weybridge.

Abbey Chase offers first-class accommodation with modern facilities, and is registered for 62 beds. The inviting, centrally heated single and shared rooms have scenic views of the grounds and surrounding countryside, with some rooms featuring en-suite bathroom facilities. Care is always provided with dignity and individuality in mind. At Abbey Chase, focus is primarily placed on residential and nursing care, with a secondary focus on respite, dementia, and palliative & end-of-life care.

The nurses and care staff at Abbey Chase have the necessary nursing qualifications and caring experience, which enable them to ensure residents are happy and comfortable in their retirement. The highest standards of personal dignity are maintained at all times, and the personal care they offer is always approached with sensitivity to physical and emotional needs in mind. Health professionals including a doctor, dentist and physiotherapist make regular visits to the home. Residents can also book appointments with opticians, audiologists and chiropodists whenever needed.

Upon using the outdoor space, residents can expect to find an abundance of wildlife - including kingfishers, grebes and Mandarin geese. Hairdressers also make regular visits to the home, and for those who like to explore the amenities within the local community, transport can easily be arranged.

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Care Provided by Abbey Chase Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Maria Krystyanc (Manager)
  • Admission Criteria
    • Private and some Social Services funded
    • Ages 60+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Funding & Fees Guide for Abbey Chase Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact Abbey Chase Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Abbey Chase Nursing Home Reviews (75)

Total of 75, showing 61-75
9.8

Abbey Chase Nursing Home has a Review Score of 9.8 (9.811) out of 10, based on 35 reviews in the last 2 years. Over all time Abbey Chase Nursing Home has 75 reviews.

Overall Experience

  • 55
  • 16
  • 4
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Date Published

75
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Review from S M (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad seems very happy, enjoy the entertainment. Gets plenty of food which he enjoys. Dad always looks clean. Staff very friendly and the room always kept tidy.

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Review from Y R (Mother of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son of 47 suffered a stroke in July 2017 and, coupled with the Huntington Disease inherited from his father, he is very poorly and in need of constant care in every area of his needs. He does not know me and cannot even speak.
Abbey Chase has helped both of us in the dedicated care they give my
son 24/7. Abbey Chase is the mother of care, fantastically managed and loving home.

Reply from Roz Salmani, Registered Home Manager at Abbey Chase Nursing Home

Thank you very much for your excellent review of the care we provide for your son. We all take pride in providing the best possible care for your son and are very happy that you have the peace of mind knowing that he is so well cared for.


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Review from Shirley D (Wife of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This experience was respite for 1 week. It was entirely successful and there are no complaints whatsoever. The staff are extremely friendly and helpful and there would be no hesitation in using this service again.

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Review from Mandy N (Daughter of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this care home for a few years now. The staff are amazing and go out of their way to make sure the residents are happy. So much so that they have arranged to take my mum swimming (which she adores and hasn't been for years). Mum is over the moon and so am I. If mum's happy, I'm happy.
Can't stress enough, what a wonderful place this is. Another point, meal times. The dining room is set out as if it were a restaurant. The entertainment they have laid on is amazing and the Activities Organiser is the absolute best. In case you don't realise by reading this, but Abbey Chase, I love you - and so does my mum!

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Review from Michael W (Son-in-law of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing home is very good. My mother-in-law who has been particularly unwell, has been monitored and cared for very closely and kept extremely clean and tidy. She is very happy.

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Review from Rhona W (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy, kind, caring staff.

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Review from Patrick F (Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am 90 years old. Suitable for my needs. Mobile with frame. Adequate.

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Review from Jim L (Son of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team have been enormously helpful in handling my mum's transition into the home. They have reacted to her needs, wishes and occasional demands. The level of care is high with the staff being caring and friendly. Thus so far, very impressed. Keep it up!

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Review from S M (Friend of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always helpful but not always knowledgeable about several topics such as why do items of clothing continually go missing? medical matters? and recently when will the lift be repaired it was out of action for some three weeks, also staff changing can be confusing.

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Review from C W (Wife of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband is fairly well looked after - but is not encouraged to get into his wheelchair (as he is not very comfortable) - but could stay in it for approximately an hour. Because he is more or less bed bound and eats all the food, he has put on a tremendous amount of weight. Have tried on various occasions
for him to go on a diet but all they do is not give him puddings.
This is a home which is adequate but could do better.

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Review from Ronald H (Husband of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well run. Staff very well managed and mannered.

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Review from J L (Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been a resident for just about one and a half years and I feel the place is second to none. My conditions are fulfilled as the best possible. I suffer from MS for over 30 years and it is a condition that does not easily accommodate with family life. The alternate offered here is pleasant.

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Review from HS (Daughter of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, caring residential home. High standards of cleanliness and good food. Knowledgeable nursing staff.

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Review from James H (Son of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring, friendly, and professional environment for looking after my father. He resides in a very clean well-ventilated sun room with private facilities and without a doubt he is very fond of all the excellent staff who look after him. There are many and varied activities the residents can get
involved in to keep them active both mentally and physically (if they choose). A lovely garden to wander round with a river to one side, wonderful setting. We spent a lot of time researching homes, we could not have been luckier to find Abbey Chase. Dad loves it, so do I.

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Review from Margaret B (Sister of Resident) published on 17 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother went into Abbey Chase Residential Care in Chertsey on the 8th August as he wasn't being properly looked after at home. He was very underweight and 'untidy' and had really lost the will to do anything. I wish you could see the picture of him last Saturday (just five days later) at their annual
Garden Party for residents and family - timed that well! Persuaded to leave his room, he ended up staying for nearly two hours and ate a plate of pork - only eats chicken and turkey breast! - and two eclairs! Thank you, Abbey Chase, for not only revitalising his appetite but his mind as well.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Abbey Chase Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Abbey Chase Nursing Home is calculated as follows: ( (342 Excellents x 5) + (55 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 408 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbey Chase Nursing Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Maria

Maria Krystyanc

Job Title: Manager

At Abbey Chase, we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Abbey Chase a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.


Gino

Gino Ballesca

Job Title: Clinical Lead

Meet our Clinical Lead, a passionate healthcare professional dedicated to delivering high-quality care and supporting our team at Abbey Chase Nursing Home.