Acorn Court Care Home

Watercolour Development, Off The Moors, Redhill RH1 2PD
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9.7 94 Reviews
  • Acorn Court Care Home, Redhill
Acorn Court Care Home provides award-winning residential, nursing, dementia and ABI care and holds platinum accreditation with the Gold Standards Framework for compassionate end-of-life care.

The skilled and longstanding care team, led by the home’s clinical manager, is dedicated to delivering loving, personalised care, tailored to each resident's unique needs and preferences. With decades of collective experience, whether providing acute clinical care, assisting with daily activities, or supporting families, the team works together to enhance the lives of their residents.

The stimulating environment promotes choice and independence, having received Highly Commended in the Dignity in Care category at the South East Great British Care Awards 2023.

Residents enjoy a varied daily schedule of meaningful activities designed to support their health and wellbeing, including music and movement sessions, art classes, and gardening club. Day trips to local places of interest on the minibus, as well as visits from entertainers, make a wish initiative, therapy animals and preschoolers affectionately known as the ‘Little Acorns’.

Set over three-floors, the spacious home offers beautifully furnished en-suite bedrooms, comfortable lounges, and a bustling bistro. Residents can relax in the on-site salon, cinema and library, as well as the landscaped gardens that wrap around the home.

Residents’ families and friends are an integral part of life at the home, attending the many parties and events throughout the year, that give Acorn Court its wonderful community-feel.

As part of Acorn Court’s commitment to providing specialist care, its expert team receives extensive on-going training, professional development and guidance so they can provide the exceptional care that residents deserve.

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Care Provided by Acorn Court Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula Deadman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Acorn Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Acorn Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Residents visitors are always welcome, with no restrictions on time/days.


  • Parking

  • Free on-site parking available


Acorn Court Care Home Reviews (94)

Total of 94, showing 1-20
9.7

Acorn Court Care Home has a Review Score of 9.7 (9.713) out of 10, based on 26 reviews in the last 2 years. Over all time Acorn Court Care Home has 94 reviews.

Overall Experience

  • 72
  • 18
  • 3
  • 0
  • 1

Date Published

94
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Review from Helen D (Wife of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the wonderful care provided by all the staff at Acorn Court Care Home. Also, every member of the team is welcoming and cheerful, creating a very pleasant atmosphere. I noticed right from the start, the trouble and time staff took to attend to the individual needs of residents,
e.g. in the choices available at meal times.
It is difficult to find activities which interest my husband (and it is also difficult for him being the only male resident on the ground floor Dementia wing) but I am grateful for the efforts made to engage him. Also, I am aware of and thankful for the members of staff who have long conversations with him (often going around the same loop multiple times).
I am sorry that I cannot visit frequently at present (due to long-term illness), so I'm grateful my husband is being so well looked after. Thank you so much.

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Review from P M (Friend of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to express my sincere thanks for the professional way in which the staff of Acorn Court addressed the needs of my friend who spent her last few days in your care. I was so impressed by the compassion exhibited by every member of your team when addressing the needs of her. The respect and
understanding witnessed each day through the care and tenderness shown was so appreciated by her daughters and friends alike, who sat with her throughout the week at such a traumatic time. The sympathetic and caring approach of all staff was exemplary, reflecting the total professionalism of the team as a whole. One cannot single out one individual as they all approached their duties in a friendly caring manner which was appreciated by all. The facilities were kept to a very high standard with the rooms sympathetically furnished and kept clean and tidy. Of particular interest was the security of the floors, all protected by coded doors which ensured the safety of clients. Whilst my friend was unable to partake, it was very evident when talking to other clients how much they enjoyed their meals and appreciated the varied menu. In conclusion, whilst the week proved to be very distressing for all, through your team's positive, friendly and flexible approach you created a supportive atmosphere which was so welcomed. I have no hesitation in recommending Acorn Court and close by thanking each and every member of the team that supported both my friend and her family and friends at this distressing time. Thank you.

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Review from Anne S (Wife of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care team are very good and I have every confidence in them. They are always welcoming and I know that my husband is, for the most part, settled and comfortable. I have two criticisms, one minor, the second more serious.
The minor one relates to the fact that I'm usually offered a drink when I
visit; tea or coffee which is often accompanied with cake or biscuits which is very pleasant. Unfortunately on a number of occasions the cake has been stale, which is disappointing and one hopes that this is not the usual quality of the food that is given to the residents.
My second criticism relates to the Christmas decorations both last year and this year. Not only do I think that they are over the top, it concerns me that the cost of these decorations must be pretty high and as I, like others, am paying large sums of money for my husband's care, this does not seem right. I would like to know what percentage of the fees we pay go towards such unimportant items.

Reply from Paula Deadman, Home Manager at Acorn Court Care Home

Thank you for taking the time to leave us a review. I was so pleased to read your comments about our care team and will be delighted to pass them on. I was saddened to read your comment about our cakes and I'm sorry that you have found, on occasion, they haven't been up to our usual high standards despite them being provided fresh each day and covered. We'll look at how we can maintain their freshness more effectively. We're dedicated to creating a wonderful, welcoming home environment throughout the year to be enjoyed by our residents and their loved ones. This remains important during the festive season which can be a wonderful time to celebrate and spend time together but also, for so many, proves to be a particularly difficult time of year. Please be assured that the cost of installing our lights is minimal and comes from a separate group company budget, so funds are not taken from our residents' care fees. Please don't hesitate to chat to me if you have any concerns in the future.


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Review from Gillian M (Daughter of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first visit to Acorn Court in 2017 I was blown away. There was such a sense of transparency and community. I was told about staff training, and how the team understood dementia and the behaviours that came with it. I was so relieved when our dad was offered a place.
They now look after my mother
with the same compassion, warmth, and dedication. The staff are truly wonderful-attentive, understanding, and great communicators. They provide not just top-quality care but genuine kindness and fun, which makes such a difference to the residents and their families. They make you feel welcome, respected and supported every step of the way.
The care at Acorn Court is truly person-centred. Every detail, from the exceptional food to the varied activities offered each day, is thoughtfully designed to ensure everyone can find something enjoyable and engaging. The regular trips into the community are a highlight for the residents and give them a wonderful connection to the outside world.

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Review from Kim C (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was moved to Acorn Court a year ago after a stay in hospital after becoming very unwell. She was unable to manage at home anymore and had become very lonely. She has settled well considering she is bed-bound.
She speaks very highly of the staff. She feels she is very well cared for and everybody
is really kind.
I am also happy with the care she receives and find the staff very helpful and willing to accommodate. Sometimes Mum isn't keen on the food but is too polite to say as she worries about offending the staff. She doesn't like red meat and although I have told the staff she often still gets given it.
Other than that I have no complaints.
It's good to see the staff wearing their name badges.

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Review from P H (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Acorn Court in October and the process was made very easy as the staff made her and us feel very welcome. Her room is lovely and very homely. Although she is taking time to adjust the staff are very patient and am sure she will settle in well.
She has already used the hairdressing
facilities, as she has always had her hair done regularly, and already booked future appointments.
Mum finds it difficult to join in the activities but we did attend a lovely Remembrance show with a very talented singer which she enjoyed. Now looking forward to the Christmas Extravaganza.

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Review from Patrick C (Son of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the care team polite, informative, kind and caring. My mother has been well cared for, this is a tremendous comfort to me and my family especially as she is receiving end-of-life care.

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Review from D M (Daughter of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives at Acorn Court is superb. To see her smiling and enjoying all the activities, whilst being cared for by professional, kind staff is so reassuring. She is always given the option to spend time with other residents or have a quiet time on her own, always treated with respect
and given choices. She enjoys such varied outings to garden centres, and museums and is entertained frequently by the many visiting performers. Thank you Acorn Court.

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Review from Janet P (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided by the care home for Mum. The staff are so attentive and can’t do enough for her and the other residents. Mum says how lovely they are to her and likes having a laugh and joke with them. She is particularly fond of one member of staff in particular who is a lovely
lady and so kind to Mum. Mum doesn’t always join in the activities and can isolate herself sometimes which is a shame as the entertainment team do provide a lot of different activities and events. A particular member of staff and some of the other staff do encourage Mum to join in which we are grateful for and we are glad to see she has been going on some of the trips lately and even been joining in with the fitness classes.

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Review from Susan M (Niece of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt received wonderful care and nursing for the 3 years she was at Acorn Court. The staff are so patient and understanding. Very friendly and helpful. A very clean and fresh care home. Always some activity going on inside and outdoors (weather permitting). My mother was also at Acorn Court so when
my aunt had to go into a care home I didn't consider anywhere else for her.

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Review from D W (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn Court really excels at caring for my mum and my family as well. Mum is always very well looked after and monitored. I cannot fault Acorn Court at all. In December especially they made the home feel so festive and welcoming for all.

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Review from Julian M (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Acorn Court for over 3 years. The care provided has been excellent. My mother`s needs have been attended to with professionalism and compassion. The staff engage and show interest and make the home a great place to be a resident and visitor. We really appreciate the work of the
staff and it is reassuring to know that my mother is safe and well cared for.

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Review from Mark F (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been residents at Acorn Court since June 2023 & have been well looked after. Unfortunately, my mother passed away just before Xmas and all the care home staff have been fantastic with how they have looked after Mum in her time with them & the compassion shown to my father & the
family.

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Review from Pam W (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Acorn Court Care Home for five years this coming October, she spent a few weeks there after being in hospital. When it came time for her to go home she decided it was where she wanted to stay!
Mum is shown care, respect and love from her ‘Acorn Court family’.
The staff are very
friendly and welcoming to visitors, it is a lovely environment to come into.

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Review from C R (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Two years on, I continue to be pleased with the standard of care my relative receives. The management is always available to answer queries regarding care and implement any changes necessary. Staff are kind and welcoming to visitors.

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Review from J S (Wife of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers and nurses good although I noticed his hair was not washed very often. Wheelchair stored in ensuite so I suspect shower not used. Complex meds are managed well most of the time. Managers remote and not always supportive. My husband was admitted from hospital as an emergency respite resident following
an accident to myself. Feeling was it was just a holding operation with no input from professionals like OTs and Physios. No attempts were made to maintain some mobility as outlined in hospital discharge plan. I noticed a change in attitude from managers once I informed them we would soon cease to be able to self-fund. On attending a meeting with managers about this I felt they were not fully engaging with me but keen to get to the next meeting. In fact, it felt as if they had either double-booked or forgotten I was coming.
On a positive note, all staff were welcoming and hospitable when I visited and the home was always clean and bright.

Reply from Noelia Fernandes, Home Manager at Acorn Court Care Home

We’re so sorry you feel this way. Our focus is always on ensuring all of our residents, irrespective of whether they are staying with us for a short while or are living with us permanently, are safe, supported and encouraged to maintain their independence and appearance (both in our en-suite rooms and our adapted bathrooms), and are happy and contented. We are also committed to supporting loved ones during, what is often, a really difficult time for them. Please do get in touch with us if you would like to have a chat about your husband’s time with us, we would be happy to help.


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Review from J T (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff care about their residents and they try hard to keep them engaged and active.
The care given on the day of my mother’s passing was exemplary and a great comfort to us as a family. A huge thank you to everyone.

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Review from M T (Husband of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and caring. The premises are modern and kept very clean and tidy. I have recommended Acorn Court to many friends and will continue to do so.

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Review from Harriet K (Daughter of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really grateful for the excellent care and kindness that Acorn Court gave my father in the last weeks of his life. He found it difficult to hear or speak but the staff tried very hard to overcome these barriers and make him as comfortable as possible. They were also a great support to me and my
brother at this very difficult time. Every member of staff greeted us warmly on every visit and made us feel at home. Communication and quality of nursing care was excellent, we had very thorough updates on how my father had been since the previous day and we felt very involved in every decision. The consistently high performance of all the staff made it apparent that the home was very well managed.

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Review from S M (Wife of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, was a resident in Acorn Court for the last twelve days of his life receiving palliative care. The care and love shown by the staff to my husband and his family was exemplary and we take comfort with that memory.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Acorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Acorn Court Care Home is calculated as follows: ( (226 Excellents x 5) + (59 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 296 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn Court Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (27)

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Meet the Team (2)

Paula

Paula Deadman

Job Title: Home Manager

Joined: 2023

Paula knew she wanted to become a nurse from the age of five when, during regular hospital visits to see her grandma, she found pleasure in delivering the water jugs and chatting to the other patients with the nurses on the ward. From then on, she knew one day she would become a nurse and that passion, to make a difference, never wavered.

Her early career saw Paula working as a pharmacy technician and in her mid-20s she made the move to return to her early love and studied to become a registered nurse.

Since then, she’s gained a wealth of experience, working as a staff nurse, sister and matron in hospitals and the community and then as a care home manager at a local nursing home. After joining our Acorn Court family as our director of nursing, Paula was then promoted to our home manager in 2024.

Mum to two sons, James and William, Paula married husband Adam in 2009 and completing their family are Elsie and Dottie, their two rescue greyhounds. Her love of baking cakes keeps Paula busy in her spare time when she particularly enjoys not only baking cakes but also decorating them into all sorts of wonderful creations!

Speaking about Acorn Court, Paula said: “Our amazing residents, their families and our team are why I love being here. Being part of our residents’ lives is such an honour and working as part of a loving team who are all there to make every day special for our residents is such a privilege.”


Ami

Ami Higgins

Job Title: Care Services Manager

Joined: 2011

Ami’s journey in care began at just 15, volunteering at Acorn Court, where her mother was home manager. Inspired by her compassion and seeing the difference she made in the lives she touched, Ami knew she would follow a similar career path.


Over the past 14 years, Ami has grown from a carer to a Care Services Manager, embracing every role with love and dedication. Her commitment to resident well-being led to the creation of the award-winning ‘Little Acorns’ programme, fostering intergenerational connections. Ami is devoted to enhancing care services and empowering her team to be the best that they can be.


In her spare time, Ami loves to relax by gardening and spending time with her young family.


Frequently Asked Questions about Acorn Court Care Home

What types of Care is Acorn Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Acorn Court Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Acorn Court Care Home have?

There are 86 Single Rooms.

What are the Facilities & Services at Acorn Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acorn Court Care Home to the centre of Redhill?

1.1 mile(s) as the crow flies, distance by road may be significantly further.