Acorn Court Care Home

Watercolour Development, Off The Moors, Redhill RH1 2PD
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9.7 94 Reviews
  • Acorn Court Care Home, Redhill
Acorn Court Care Home provides award-winning residential, nursing, dementia and ABI care and holds platinum accreditation with the Gold Standards Framework for compassionate end-of-life care.

The skilled and longstanding care team, led by the home’s clinical manager, is dedicated to delivering loving, personalised care, tailored to each resident's unique needs and preferences. With decades of collective experience, whether providing acute clinical care, assisting with daily activities, or supporting families, the team works together to enhance the lives of their residents.

The stimulating environment promotes choice and independence, having received Highly Commended in the Dignity in Care category at the South East Great British Care Awards 2023.

Residents enjoy a varied daily schedule of meaningful activities designed to support their health and wellbeing, including music and movement sessions, art classes, and gardening club. Day trips to local places of interest on the minibus, as well as visits from entertainers, make a wish initiative, therapy animals and preschoolers affectionately known as the ‘Little Acorns’.

Set over three-floors, the spacious home offers beautifully furnished en-suite bedrooms, comfortable lounges, and a bustling bistro. Residents can relax in the on-site salon, cinema and library, as well as the landscaped gardens that wrap around the home.

Residents’ families and friends are an integral part of life at the home, attending the many parties and events throughout the year, that give Acorn Court its wonderful community-feel.

As part of Acorn Court’s commitment to providing specialist care, its expert team receives extensive on-going training, professional development and guidance so they can provide the exceptional care that residents deserve.

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Care Provided by Acorn Court Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula Deadman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Acorn Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Acorn Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Residents visitors are always welcome, with no restrictions on time/days.


  • Parking

  • Free on-site parking available


Acorn Court Care Home Reviews (94)

Total of 94, showing 41-60
9.7

Acorn Court Care Home has a Review Score of 9.7 (9.713) out of 10, based on 26 reviews in the last 2 years. Over all time Acorn Court Care Home has 94 reviews.

Overall Experience

  • 72
  • 18
  • 3
  • 0
  • 1

Date Published

94
7
9
26
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Review from S W (Son of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I appreciate that it must have been extremely difficult, in the course of the past two years, to manage a care home effectively. But my mum cannot care for herself and although I have mentioned this a number of times to staff and have had a meeting with the care home manager and staff, I do find that
Mum is not kept regularly clean in regards to:- dirty face (dirty nose, mouth) fingernails (dirty, long). At a high level things are not too bad, but I do believe she is not getting the detailed care she can reasonably expect.

Reply from Noelia Fernandes, Home Manager at Acorn Court Care Home

Firstly, thank you so much for taking the time to leave a review for our home – we find all feedback really valuable and use it to continually improve the care and support we provide. I am however saddened to read parts of your review as we are dedicated to caring for our residents and not only meeting but exceeding people’s expectations. I know we’ve spoken recently about your thoughts and I hope, with the measures we have put in place, you now feel differently and believe your mum is once again receiving the loving, dedicated care she deserves. Please don’t hesitate to come and speak to me in the future again if you have any questions or concerns.


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Review from Hayley N (Daughter of Resident) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The staff at times can be extremely rude especially the main receptionist. Also one of the nurses spoke to us in an inexcusable manner.
During the time my relative was there, they were hardly clean, dressed inappropriately, and at times not in their own clothes.
Some of my relative's clothes have
gone missing or were damaged in their laundry system also.
Even their care logs were not correct at times calling them another person in notes, saying they could walk, etc when they couldn’t.
Also, my relative was left out of a lot of activities they had on and seemed to be left in her room most days alone.
There is one positive to their home and that’s another staff member, who is sometimes front of house, who was always polite, smiling, and helpful who should really be front of house, rather than the other person, who never acknowledged you and was at times huffing and eye-rolling because you dare to ask a question.
When my relative left no one, except one of the nurses who escorted Mum out that day, who bought her down said goodbye. I’m just glad they are out of that place.

Reply from Noelia Fernandes, Home Manager at Acorn Court Care Home

Whilst I’m so saddened to read your review, I’d like to thank you for taking the time to write it. We welcome all feedback as it enables us to continually improve the care and support provided to our treasured residents and their loved ones. We understand placing a loved one in a care home can be a stressful and emotional time and I hope the additional information and detail about your mum’s time here, that you have received from us during our previous communications, has offered comfort and reassurance to you and your family.


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Review from Sue (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for nearly 2 years now. She found it difficult to settle at first but the team were a real help with making the transition from her home to Acorn Court. As Mum's dementia has progressed, the level of patience and care required by the team has increased. They are all wonderful
in knowing when and just how much support she needs and I cannot fault the amount and creativity of the activities provided allowing all the residents to be involved. Having the video call facility over the pandemic year has been a wonderful way of keeping in touch, even if Mum isn't too sure who she is talking to, and being able to view photos of their activities on their Facebook page has given me peace of mind. Mum is relaxed and enjoying all that is on offer - especially the music man. Thank you.

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Review from Liz C (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn Court has been my Dad's home for nearly 4 years following a fall that left him physically immobile. He also has Parkinson's. My Mum joined him there 3 years ago. The care they receive is thoughtful and compassionate and takes account of the people they are and the interests they have. They would
not be alive today without the care they receive at Acorn Court.

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Review from Gemma J (Granddaughter of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff were amazing and the care home provided my Nan with a room at very short notice. They were very helpful and she was made to feel welcome.

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Review from Katrina C (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn Court wonderful, friendly - I think perfect in every way. My mother was there for her end of life care and I cannot fault a thing. We even had the wake - or celebration of mum's life as I prefer to call it - here! it was wonderful. All the staff are so friendly and they will do all they can to
help and support both families and residents alike. It was one of the hardest times of my life but they were all wonderful. The greatest part also, is my mum and dad had recently celebrated their Diamond (60th) wedding anniversary, and Mum is here and out of the hospital, allowed them to reconnect as a couple in so much that they had time, they ate together when Mum was able to. Mum had her hair done (1st time in 4 months as no option in hospital) and it lifted her immensely. I cannot put into words how grateful I am to everyone and I 100% recommend Acorn Court! Everyone working here is so precious and kind. Thank you ALL so so much for making such a horrible time so bearable.

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Review from A L (Daughter of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a compassionate care home. My mum has been welcomed with genuine affection and her needs met with kindness. The care staff made time to get to know her properly, having first known her as the wife of a former resident. Mum feels safe and nurtured. The professionalism and efficiency of the
home in every respect, whether it concerns relatives or the resident is beyond belief. Ten out of ten doesn't start to reflect the excellence here.

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Review from Tony R (Friend of Resident) published on 23 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I hold Power of attorney for an elderly friend who sadly suffers from dementia. He is being looked after at Acorn Court. The staff are wonderful and demonstrate real and compassionate care for him. I cannot speak highly enough of this care home. There is a genuine atmosphere of happiness and professionalism.
My friend has settled in well and enjoys the attention and affection shown by all the staff.

Reply from Monica Prosser, Manager at Acorn Court Care Home

Tony thank you so much for taking the time to post a review on Acorn Court, it helps other people looking to place a loved one in a home to get a good idea of the home and helps them to make an informed decision. Thank you for allowing us the privilege of looking after your dear friend, he is an absolute delight to care for and well-loved by all the team.
Regards,
Monica.


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Review from Pauline O (Sister of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother only lived for 3 days after going to the home, but even in the three days, he was treated with dignity. The staff looking after him were excellent.

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Review from Geraldine G (Wife of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today is Valentines Day. I was invited to a celebration lunch with my husband. The table was laid with rose petals, name places and heart-shaped serviettes, soft background music played. A superb three-course luncheon. Compliments to the kitchen. Such abundant thoughtfulness and kindness, always going
the extra mile on celebratory days. Can't thank everyone enough for such a great lunch.

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Review from J E (Relative of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our relative has been a resident for 2 years and we also visit a friend here. We have found Acorn Court to be excellent carers and have helpful and very friendly staff.

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Review from Julie M (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely happy with the care my mother receives. She is always well looked after. The staff are kind and attentive and have gone beyond 'the call of duty' in making sure my step father is also looked after.

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Review from Ian R (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble and the level of care is beyond excellent!

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Review from D G (Husband of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care that my wife gets at the home.

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Review from Martin S (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a weight off my mind knowing mum is safe, comfortable and generally happy. Mum often goes out on activity days which she thoroughly enjoys. The food choice is excellent as are the staff who care for mum. The only concern I have is contacting mum in the evenings, as this phone, I have difficulty
getting through.

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Review from Ruth C (Daughter of Resident) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Acorn for three and a half years. Her behaviour was initially quite challenging and the staff dealt with this with good patience, maintaining her safety and dignity at all times. The staff turnover is low which indicates commitment and a teamwork approach. The Senior
Management has actively involved me in the Care Plan making changes that reflect my mother's needs.
There are issues around laundry being mislaid but that is a common experience in care homes. The food is fantastic and for that reason, I try to visit my mother at mealtimes. The recent improvements to the dining facilities are first class. Most importantly I find all staff very easy to engage with and feel reassured that they actively and positively care for my mother.

Reply from Monica Prosser, Manager at Acorn Court Care Home

Ruth thank you for your kind review, your Mother is always a delight to look after, she has had such an amazing week this week reaching her 100th year. Meeting Madam Mayor and several party celebrations along the way. Regards Monica.


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Review from Kenneth M (Husband of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend but with reservations as to the high level of cost and the rate of annual increases. Well in excess of inflation and average earnings.


The home is very friendly and caring for both its residents and their families. Each member of the team is actively involved with residents whenever

I visit and the management is always approachable.

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Review from Myra P (Daughter of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Acorn court for just over two years now. Generally, he is well looked after and the staff interact with him often which keeps his mind active He appears happy which is important to the whole family. On occasion, I have had to point out lack of cleanliness and some other minor issues.

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Review from Susan F (Daughter of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience is that it is one of the best homes I have seen. My Mum has settled down now and is being seen to the best of their ability. The outlook is nice and everyone is always friendly.

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Review from Rona R (Daughter of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since arriving at Acorn Court in December 2014, Mum's care and support have improved so well that she is happy and contented, which means we feel so grateful to everyone at Acorn Court for looking after her so well. I would certainly recommend Acorn Court to anyone looking for a care home. Mum feels
part of the Acorn Court family, as we all do. This reflects the hard work and dedication of management and the wonderful nursing and caring staff. Thank you all at Acorn Court.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Acorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Acorn Court Care Home is calculated as follows: ( (226 Excellents x 5) + (59 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 296 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn Court Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (27)

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Meet the Team (2)

Paula

Paula Deadman

Job Title: Home Manager

Joined: 2023

Paula knew she wanted to become a nurse from the age of five when, during regular hospital visits to see her grandma, she found pleasure in delivering the water jugs and chatting to the other patients with the nurses on the ward. From then on, she knew one day she would become a nurse and that passion, to make a difference, never wavered.

Her early career saw Paula working as a pharmacy technician and in her mid-20s she made the move to return to her early love and studied to become a registered nurse.

Since then, she’s gained a wealth of experience, working as a staff nurse, sister and matron in hospitals and the community and then as a care home manager at a local nursing home. After joining our Acorn Court family as our director of nursing, Paula was then promoted to our home manager in 2024.

Mum to two sons, James and William, Paula married husband Adam in 2009 and completing their family are Elsie and Dottie, their two rescue greyhounds. Her love of baking cakes keeps Paula busy in her spare time when she particularly enjoys not only baking cakes but also decorating them into all sorts of wonderful creations!

Speaking about Acorn Court, Paula said: “Our amazing residents, their families and our team are why I love being here. Being part of our residents’ lives is such an honour and working as part of a loving team who are all there to make every day special for our residents is such a privilege.”


Ami

Ami Higgins

Job Title: Care Services Manager

Joined: 2011

Ami’s journey in care began at just 15, volunteering at Acorn Court, where her mother was home manager. Inspired by her compassion and seeing the difference she made in the lives she touched, Ami knew she would follow a similar career path.


Over the past 14 years, Ami has grown from a carer to a Care Services Manager, embracing every role with love and dedication. Her commitment to resident well-being led to the creation of the award-winning ‘Little Acorns’ programme, fostering intergenerational connections. Ami is devoted to enhancing care services and empowering her team to be the best that they can be.


In her spare time, Ami loves to relax by gardening and spending time with her young family.