Acorn Court Care Home

Watercolour Development, Off The Moors, Redhill RH1 2PD
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9.7 94 Reviews
  • Acorn Court Care Home, Redhill
Acorn Court Care Home provides award-winning residential, nursing, dementia and ABI care and holds platinum accreditation with the Gold Standards Framework for compassionate end-of-life care.

The skilled and longstanding care team, led by the home’s clinical manager, is dedicated to delivering loving, personalised care, tailored to each resident's unique needs and preferences. With decades of collective experience, whether providing acute clinical care, assisting with daily activities, or supporting families, the team works together to enhance the lives of their residents.

The stimulating environment promotes choice and independence, having received Highly Commended in the Dignity in Care category at the South East Great British Care Awards 2023.

Residents enjoy a varied daily schedule of meaningful activities designed to support their health and wellbeing, including music and movement sessions, art classes, and gardening club. Day trips to local places of interest on the minibus, as well as visits from entertainers, make a wish initiative, therapy animals and preschoolers affectionately known as the ‘Little Acorns’.

Set over three-floors, the spacious home offers beautifully furnished en-suite bedrooms, comfortable lounges, and a bustling bistro. Residents can relax in the on-site salon, cinema and library, as well as the landscaped gardens that wrap around the home.

Residents’ families and friends are an integral part of life at the home, attending the many parties and events throughout the year, that give Acorn Court its wonderful community-feel.

As part of Acorn Court’s commitment to providing specialist care, its expert team receives extensive on-going training, professional development and guidance so they can provide the exceptional care that residents deserve.

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Care Provided by Acorn Court Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula Deadman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Acorn Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Acorn Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Residents visitors are always welcome, with no restrictions on time/days.


  • Parking

  • Free on-site parking available


Acorn Court Care Home Reviews (94)

Total of 94, showing 61-80
9.7

Acorn Court Care Home has a Review Score of 9.7 (9.713) out of 10, based on 26 reviews in the last 2 years. Over all time Acorn Court Care Home has 94 reviews.

Overall Experience

  • 72
  • 18
  • 3
  • 0
  • 1

Date Published

94
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9
26
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Review from Chris O (Son of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice home, good staff. Over use of TV to divert and engage residents. Poor return of clothes through the laundry.

Reply from Monica Prosser, Registered Manager at Acorn Court Care Home

Hi Chris
Thank you for taking the time to send a response, If you at any time would like to make an appointment with myself and Petra we would be happy to address the areas of your responses that fail to meet either good or excellent as this is always our aim here at Acorn Court.
Kind Regards
Monica


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Review from Barbara P (Wife of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Acorn Court for nearly two years now and the care they provide is amazing. He settled down straight away and I can now relax knowing he is being cared for in a lovely, clean, happy environment.


Visitors are always made to feel welcome by all members of staff. This home has

a very happy environment.

Reply from Monica Prosser, Registered Manager at Acorn Court Care Home

Barbara, thank you so much for taking the time to send your review of Acorn Court in. Kind regards, Monica.


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Review from A C (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn Court is a well run, friendly, caring care home. My mum has received outstanding care since she arrived in June 2016. I wouldn't want her to go to any other home. All of the staff know her needs and provide a safe environment for her.

Reply from Monica Prosser, Registered Manager at Acorn Court Care Home

Thank you for taking the time to share your feedback with other people.
Kind regards, Monica.


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Review from Ceri R (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is cared for with kindness and thought for her needs and dignity.


The home tries so hard for all its residents and the quality of the carers cannot be faulted. The staff are consistent and so mum has several people she has seen since she entered the home which is really important in mine

and my sister's view.

Reply from Monica Prosser, Registered Manager at Acorn Court Care Home

Ceri, thank you for submitting a review on carehome.co.uk. This feedback is invaluable for other people looking to place their loved ones in a care home.
Kind Regards, Monica.


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Review from Joan W (Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the place. I chose to come here. The staff are lovely. The manager and the little dog visit me every day.

Reply from Monica Prosser, Registered Manager at Acorn Court Care Home

Joan, thank you for the lovely review, we're delighted you choose us to be your new home. Missi loves her daily visits to you and the little treats you give her. Kind Regards, Monica.


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Review from Robin J (Husband of Resident) published on 22 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Acorn Court for the past three years and in that time I have had not a single moment of worry or concern for her care and welfare. The care staff are marvellous, they really do care, creating a happy and friendly environment for all and together with a high quality management
team, it is an extremely fine establishment. I have previously dealt with other care homes regarding other members of the family over the past years and have found Acorn Count far superior, my wife is kept safe, healthy and happy for which I am extremely grateful. Keep up the good work, you not only enhance the lives of the residents but also the relatives to whom they are held dear. Well done!

Reply from Monica Prosser, Registered Manager at Acorn Court Care Home

Robin, thank you for taking the time to put a review of Acorn Court, it really is helpful for other people looking to place their loved ones. Thank you also for allowing our team to look after your wife. The whole team love her dearly and very much enjoy your visits to the home as well.
Kind Regards, Monica.


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Review from Yvonne P (Daughter of Resident) published on 15 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Acorn Court for almost 18 months. When my husband and I went to review the home we were impressed with how clean it was. The manager took the time to show us around and told us on what floor Mum would be. She introduced us to other members of staff. When we visit you
get a warm welcome smile from whoever is on reception. When Mum was unwell a doctor was called and she was given medication and she felt better after a couple of days. I don't have to worry that she receives her medication and has regular visits from the podiatrists and visits the in house hairdresser. Since having a fall at home, she was frightened to walk on her own and was transferred to Acorn from the hospital, she is still unable to walk and the home are aware that she is not confident and take time with her, she is always clean and changed frequently. I would happily recommend Acorn Court.

Reply from Monica Prosser, Registered Manager at Acorn Court Care Home

Hi Yvonne,
Thank you for taking the time to do a review of Acorn Court, we're delighted that you are happy with the care and attention that your mother receives, she is a pleasure to look after.
Kind Regards Monica.


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Review from Peter T (Son of Resident) published on 15 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Acorn Court for 4 years now and we are so glad we found this place, we can’t imagine she could be in a better one. There are so many horror stories in the press these days about care homes that it’s a massive comfort to know she is in a good one, which we can be sure she is
because of the many wonderful, kind, caring members of staff we’ve met that work there. Mum herself is always singing their praises too, and clearly feels safe in their care.


The home is kept to a high standard in terms of appearance and cleanliness.


All in all we can highly recommend Acorn Court to anyone choosing a care home.


Reply from Monica Prosser, Registered Manager at Acorn Court Care Home

Peter, thank you for taking the time to complete a review for us on carehome.co.uk, this is really helpful for other people starting the process of looking for a suitable care facility for their loved ones.
Thank you also for allowing us the privilege of caring for your mum here at Acorn.


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Review from J T (Mother of Resident) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has been a resident in Acorn Court's Acquired Brain Injury Unit for the past nine years. He has very complexed needs, but the nurses and dedicated carers have risen to the challenge.
Everyone works to ensure that all his medical and comfort needs are met. I could not ask for a more professional,
homely and friendly place for him.

Reply from Monica Prosser, Registered Manager at Acorn Court Care Home

Thank you June for taking the time to place a review for Acorn, it really does help other families looking for a suitable care facility. Thank you for allowing us to care for your Son.


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Review from Elaine S (Daughter of Resident) published on 7 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Acorn Court for just over a year.
The care that mum receives is excellent, the staff treat mum with dignity and compassion. Nothing is too much trouble, the staff react quickly when they notice mum is unwell, if necessary the doctor is called.
When I visit mum,
I am always greeted with a smile from the staff.
If I have any questions about mum they take the time to speak to me. The staff are well trained in understanding dementia and this is consistent with every member of staff. The entertainment provided at Acorn Court is varied and stimulating. The hairdresser makes a fantastic job of cutting mums hair. The food that is served is well cooked and varied, with plenty of choices.
I am able to take my dog into see mum, this also cheers mum up. I would recommend Acorn Court for anyone needing great care for a loved one. Thank you again to the manager and her team you are wonderful people.

Reply from Monica Prosser, Registered Manager at Acorn Court Care Home

Hi Elaine, Thank you so much for taking the time to place a review of Acorn on the website, it is extremely helpful for other people who have the task of looking for a suitable place for their loved ones. We are delighted you placed your Mother here with us at Acorn, she is definitely a real cornerstone of our Acorn Court Family.


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Review from Sylvia W (Daughter of Resident) published on 7 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives at Acorn Court is exceptional.
Mum has dementia and she settled into Acorn Court very well.
6 months on mum is happy and she has recently started to sing, this shows she is content.
All the carers show empathy, kindness, respect and understanding of mum's condition.
The nursing care is excellent, a doctor is called when required and I am kept informed.
The home is bright, clean, with excellent food. The staff make me feel very welcome, they say it's your mother's home now, we simply work here. I have been asked to stay for dinner many times. The staff make birthdays special, every resident will have a cake made for them and the staff sing Happy Birthday, it is very special.


I cannot fault the home, it is a very difficult thing to put a loved one in to care but with Acorn Court I do not have to worry, I have peace of mind mum is very well cared for.
I would not hesitate in recommending Acorn Court.


Reply from Monica Prosser, Registered Manager at Acorn Court Care Home

Hi Sylvia
Thank you for taking the time to complete a review of Acorn. It really does help other families looking to make a suitable placement within a care facility. Thank you also for entrusting your lovely Mother to us, she is a real character and keeps us on our toes.


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Review from Chris S (Son of Resident) published on 7 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care of Acorn Court for 6 months and the family have all been very impressed by the staff, facilities and overall friendly and welcoming atmosphere.
She has formed great relationships with the team and is happy, content and healthy.

Reply from Monica Prosser, Registered Manager at Acorn Court Care Home

Dear Chris, Thank you so much for taking the time to place a review on behalf of Acorn Court, it really does help other people looking to place their loved ones into a suitable Care Facility. I would like to Thank You for allowing us the privilege of looking after your Mother, she is an absolute delight.
Kind Regards
Monica.


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Review from Sue B (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Acorn Court came to my rescue when Dad (the carer) was suddenly taken into hospital and my mum (a dementia patient) needed respite care. Within 24 hours of me visiting them, Mum was settling in. All the staff were accommodating and friendly and Mum enjoyed her time there. After a couple of days,
staff noticed Mum was unwell so a doctor was called, a diagnosis made, a prescription arranged and within a few days, she was much better.

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Review from Ronald C (Son of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn Court offers a really high level of service and a full programme of events, more like a holiday park than a care home. Lots of tea trolleys with biscuits, lovely friendly staff - always on hand to listen. A dining room with lovely laid tables and the gardens are very pretty and accessible.
A care home is a good description of Acorn Court. We are always confident that our mother is getting the very best of care and attention.


Well done!


Reply from Monica Prosser, Manager at Acorn Court Care Home

Thank you for your lovely review of Acorn Court.


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Review from Kevin (Friend of Resident) published on 5 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommended my friend's mother to move into Acorn Court after her long stay in hospital.
She is very settled and is very happy in her new home. The carers are really efficient, loving and friendly and the home is efficiently managed. There are lots of activities available which means that she is
mentally stimulated, which is just what she needs as she is a very intelligent and 'switched on' lady.
She has commented to me about the quality of the food and service, with plenty of choice and hot and cold options available.
I would certainly recommend Acorn Court to other friends.

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Review from Lynda B (Daughter of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and, previously my mother-in-law have been residents in Acorn Court. Everyone there has been excellent. The care, cleanliness, nurturing could hardly be bettered and some of the staff are exceptional. The nursing care is second to none with doctors called as soon as required. The residents
best interests are looked after and these services also apply to relatives. You really feel part of the family.

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Review from Allison C (Daughter of Resident) published on 9 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been a resident at Acorn Court for almost a year, after a combination of a stroke and vascular dementia meant he could no longer live at home. He is a resident of the high dependency floor, where the ratio of carers to residence is much greater and the level of care, including nursing
care, is of an extremely high quality. However, it is the calibre of the carers that makes Acorn Court stand out. They treat the residence as individuals, show them patience and respect their dignity. I would not hesitate in recommending Acorn Court to anyone facing the hard decision of choosing a care home for a loved one.

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Review from Peter B (Son of Resident) published on 8 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had previously been in two other care homes. The standard of care varied considerably and the attention paid to her needs was latterly bordering on the minimal. So we took the opportunity to have a look at Acorn Court on an Open Day and immediately decided to move her here. During the four
years she was here the staff were absolutely magnificent and the wonderful atmosphere generated by the management permeated throughout the home. Mum was treated as an individual and relations were welcome to visit at any time. Before becoming incapable of joining in, she used to thoroughly enjoy the various activities and outings. Finally and to reinforce this review, I should mention that before she passed away, we also chose to install my father-in-law in Acorn Court when the right time came to do so. My wife has submitted a separate postal review in respect of his stay here.

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Review from Ray W (Resident) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I placed myself here some six months ago. I did not like being at home alone. I am pleased I did. The care provided is excellent, the food is delicious, the activities are fun. My room is very spacious and I brought in some of my own furniture. In the summer we spent time in our beautiful gardens having
fun. Everyone here is happy, residents and staff. We all sit together at meal times to eat. Once a month the bar opens and we get to choose, what to do and where to go on all trips at a forum meeting we have.

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Review from Sarah H (Daughter of Resident) published on 2 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring and compassionate. The Manager and her friendly team cared for our mother last year and are currently caring for our father, giving their three daughters peace of mind. Nothing is too much trouble. Highly recommended.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Acorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Acorn Court Care Home is calculated as follows: ( (226 Excellents x 5) + (59 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 296 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn Court Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (27)

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Meet the Team (2)

Paula

Paula Deadman

Job Title: Home Manager

Joined: 2023

Paula knew she wanted to become a nurse from the age of five when, during regular hospital visits to see her grandma, she found pleasure in delivering the water jugs and chatting to the other patients with the nurses on the ward. From then on, she knew one day she would become a nurse and that passion, to make a difference, never wavered.

Her early career saw Paula working as a pharmacy technician and in her mid-20s she made the move to return to her early love and studied to become a registered nurse.

Since then, she’s gained a wealth of experience, working as a staff nurse, sister and matron in hospitals and the community and then as a care home manager at a local nursing home. After joining our Acorn Court family as our director of nursing, Paula was then promoted to our home manager in 2024.

Mum to two sons, James and William, Paula married husband Adam in 2009 and completing their family are Elsie and Dottie, their two rescue greyhounds. Her love of baking cakes keeps Paula busy in her spare time when she particularly enjoys not only baking cakes but also decorating them into all sorts of wonderful creations!

Speaking about Acorn Court, Paula said: “Our amazing residents, their families and our team are why I love being here. Being part of our residents’ lives is such an honour and working as part of a loving team who are all there to make every day special for our residents is such a privilege.”


Ami

Ami Higgins

Job Title: Care Services Manager

Joined: 2011

Ami’s journey in care began at just 15, volunteering at Acorn Court, where her mother was home manager. Inspired by her compassion and seeing the difference she made in the lives she touched, Ami knew she would follow a similar career path.


Over the past 14 years, Ami has grown from a carer to a Care Services Manager, embracing every role with love and dedication. Her commitment to resident well-being led to the creation of the award-winning ‘Little Acorns’ programme, fostering intergenerational connections. Ami is devoted to enhancing care services and empowering her team to be the best that they can be.


In her spare time, Ami loves to relax by gardening and spending time with her young family.