Ashley Park Care Home

The Street, West Clandon, Guildford GU4 7SU
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9.9 85 Reviews
  • Ashley Park Care Home, Guildford
Ashley Park located near Guildford provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care.

Residents can stay for a few weeks, a month or for however long their loved one needs support. They’ll get to relax and meet new friends, giving complete peace of mind. The home has a dedicated respite room that can be booked up to a year in advance, the staff is happy to accept last-minute requests too.

Originally a nineteenth-century listed building, the home has been expertly modernised to provide a range of excellent facilities. The large landscaped gardens with patio areas, orchard, raised flower beds and lawns can be enjoyed by residents alongside a sensory garden and greenhouse.

Most bedrooms have en-suite facilities, flat-screen TVs and most offer views of the gorgeous grounds, seven acres of stunning Surrey countryside.

Meals are freshly prepared every day by the home’s onsite chef and menus can be tailored to the tastes and preferences of each resident. Residents have the choice of dining in the dining room or in their own room if preferred.

A varied activity programme aims to find activities to suit all interests and levels of mobility. A painting club, poetry group and calm exercise classes and quizzes are just a few of the activities available.

For more information about life in the home, please visit their Facebook page. Search 'Bupa UK Ashley Park care home'.

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Care Provided by Ashley Park Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Victoria Taylor (Home Manager)
  • Admission Criteria
    • 6 Rooms available large enough for couples, a pre-assessment is required for all admissions please contact the Home Manager for further details
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Ashley Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Located in a tranquil spot surrounded by a nature reserve, open fields, and a golf course. Across the road, there’s a pub and a bus stop for Guildford. Within easy reach are the National Trust’s Clandon Park, Hatchlands Park and RHS Garden Wisley.


    The home is proud to be a part of the ‘research ready care home network’ Working to improve the quality of life, health, care and treatment of residents.


  • Parking

  • Parking available on site.


Ashley Park Care Home Reviews (85)

Total of 85, showing 1-20
9.9

Ashley Park Care Home has a Review Score of 9.9 (9.929) out of 10, based on 12 reviews in the last 2 years. Over all time Ashley Park Care Home has 85 reviews.

Overall Experience

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  • 17
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Review from Robyn H (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am hugely grateful to all the staff and carers at Ashley Park for being so kind and generous with their time and attention to my father.
The home offers a wonderful environment and a calm and supportive atmosphere in a beautiful setting.
I always enjoy seeing the peacocks roaming in the gardens
and it's lovely to see the residents enjoying the gardens too when the weather allows.

Reply from David Mclean, Customer Service Adviser at Ashley Park Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Claudine W (Respite Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a short stay at Ashley Park from May to July with a fractured knee the staff were very good, kind, and very patient as I was bed-bound for a short time but they got me back on my feet and walking around the grounds, the chef was very accommodating with my food, the room overlooked the lawn with
the peacock visiting outside my window most days, the doctor came on a Monday if I needed him but the nurses did a very good job as well, it was good to have a hairdresser and different activities to do each day if you wanted to join in but you were not forced to join in. All in all everyone and everything was a good experience if I need to go into a care home again I would choose Ashley Park.

Reply from Rosie Smith, Customer Advisor at Ashley Park Care Home

Thank you for taking the time to write the staff at Ashley Park Care Home such a lovely review. It is always a pleasure to hear words such as "good", "kind" and "patient" used to describe our staff. It is amazing to hear you had such a great recovery at the home and were made comfortable by the chef, nurses, hairdresser, and doctor. We are so pleased you enjoyed your stay at the home and look forward to welcoming you back should you need us!


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Review from M B (Sister of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was very happy at Ashley Park. The staff are all very friendly and we couldn't have asked for a better home. It was always a pleasure visiting and we are very grateful for the care and support which was provided.

Reply from Rosie Smith, Customer Advisor at Ashley Park Care Home

Thank you for taking the time to leave the staff at Ashley Park Care Home such a lovely review. It is always wonderful to hear words like "friendly" used to describe our staff. We are so pleased it was a pleasure to visit your Sister in our home and wish you all the best!


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Review from J G (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Ashley Park following a fall at home and whilst mourning the loss of my dad a few months earlier. During her time at Ashley Park, she was treated with respect and dignity with staff going above and beyond to try and cater to her needs when she allowed them to. Thank you to everyone
for giving her the love and care she deserved.

Reply from Maria Ricketts, Customer Care Adviser at Ashley Park Care Home

Thank you for your lovely review. We hope Ashley Park care home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from A S (Son of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team were very welcoming when we visited for the first time. The manager spent time explaining all about the care home, the activities that are run there and the day-to-day care for residents.
The setting is lovely, and the staff are pleasant. As a family, we were very grateful
for the care and support while Dad was at Ashley Park Care Home.

Reply from Rosie Smith, Customer Advisor at Ashley Park Care Home

Hello, and thank you for taking the time to leave such a lovely review for the team at Ashley Park Care Home. It is great to hear that the manager was so welcoming and took the time to explain the care and activities to your family. We are so pleased that your dad was well supported at Ashley Park Care Home and wish you all the best.


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Review from S T (Nephew of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home but it's the staff that make it. No job is too big or too small for them. Staff are caring, attentive and very friendly.
My uncle has been happy and well looked after, we really couldn't ask for a better place.

Reply from Rosie Smith, Customer Care Advisor at Ashley Park Care Home

Thank you so much for leaving the staff at Ashley Park Care Home such a positive review. It is always wonderful to hear words like "caring", "attentive" and "friendly" to describe our carers. We are thrilled that your uncle is settling in so well in the home and that your family thinks so highly of our care home.


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Review from Bill H (Husband of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were grateful for the warm welcome and the friendly attention by the staff. The room was immaculate and well-furnished. The basic feeling was of a high-quality home in splendid surroundings. Highly reommended.

Reply from David Mclean, Customer Service Adviser at Ashley Park Care Home

Thank you for taking the time to leave your kind review. We hope Ashley Park Care Home did everything possible to make the transition as easy as possible and we are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make their stay as comfortable as possible.


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Review from B H (Relative of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a relative who resides at Ashley Park, and I will often visit. The house itself and the grounds are beautiful.
The staff are so friendly and do a wonderful job looking after the elderly.
Thank you for all that you do.

Reply from Grace Langfield, Customer Service Adviser at Ashley Park Care Home

Thank you for your kind words. We are really pleased to hear you are more than content with the care our staff provide your loved one. We will certainly pass your comments on to the manager.


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Review from F F (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Ashley Park for over a year. We were very anxious as Mum did not want to go into a care home but the manager and her team were very helpful and the transition was very smooth. Mum has settled in now and is happy and content. The home is clean friendly inviting and the staff caring. There
is entertainment and events for the residents and families. The food cooked on the premises by a chef is nutritious and tasty, we have had lunch with Mum and they have been good. We had a Christmas family get-together at Ashley Park and we thoroughly enjoyed our day with Mum. It felt like we were all back at Mum’s enjoying our family get-togethers. Mum was very happy. The lunch with the same menu as the residents was excellent. Thank you all for making our day a memorable one.

Reply from Eden Tomlinson, Customer Service Adviser at Ashley Park Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Dawn S (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Ashley Park for respite care after a hip/leg break.
The staff have been excellent and have made my mother feel at home and kept her spirits up as she struggled with her lack of independence. We have been very happy with the care and have extended her stay.

Reply from David Mclean, Customer Service Adviser at Ashley Park Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “excellent” being used to describe our care and we are happy to hear you feel like a part of our Ashley Park family. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from B P (Daughter of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a new resident at Ashley Park Care Home and she’s already looking and feeling better after a long hospital stay.
The carers are very kind, friendly and attentive and nothing seems too much trouble. The food is freshly cooked on the premises with many choices to encourage nutrition. The
grounds are beautiful with a selection of areas to sit and explore. There is a variety of entertainment and activities, a visiting hairdresser and foot health practitioner and a doctor who visits the home each Monday. There is a lovely buzz in the home of residents enjoying the TV lounge, dining room and gardens and not just stuck in their rooms.
Even before my mother moved into Ashley Park, the manager went above and beyond to help coordinate my mother's transfer - so I was heartened to know how efficient and helpful they were, which gives me peace of mind for my mother’s care moving forward.
A big thank you to the manager and her team for making my mother feel so welcome and cared for.

Reply from David Mclean, Customer Service Adviser at Ashley Park Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after., especially hearing words like “kind, friendly and attentive and nothing is too much trouble” being used to describe our care. We hope Ashley Park Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible and we look forward to seeing you again soon.


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Review from Clare L (Granddaughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For us, as much as the grounds, the building, and the location have a tranquillity about them, it's the team at Ashley Park that stood out during my grandmother's stay this year. From the minute we walked in the door (my mother went every day for 3.5 months), we were greeted with compassion and great
care. The front-of-house team went above and beyond to be gentle, kind, sensitive, and above all, mindful of the circumstances. My grandmother sadly had a harrowing end-of-life experience, and the doctors, nurses, carers, and management team took so much care of her it brought us all some peace. My grandmother repeatedly said, "they take such good care of me; they are so good to me", despite her pain and extenuating circumstances. We hold the entire team at Ashley Park, including external agency nurses specializing in end-of-life care, in the highest regard and with the utmost respect. We would recommend Ashley Park without hesitation.

Reply from Grace Langfield, Customer Service Adviser at Ashley Park Care Home

We appreciate you taking the time to leave us such kind words. We are glad to have been able to help you and your family through such a difficult time, providing your Grandmother with the utmost "gentle" and "sensitive" care, as you described. We will certainly pass your comments on to the manager, and we hope you can go away from this experience knowing she received the best possible care.


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Review from J R (Son of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley Park cared for my late father for many years. Through this time, the manager and her magnificent team, looked after dad with patience and compassion, always respecting him as an individual and maintaining his dignity throughout his declining health. I will always be grateful to Ashley Park. Thank
you all.

Reply from Grace Langfield, Customer Service Adviser at Ashley Park Care Home

We appreciate the time you have taken to leave this review. It is wonderful to hear words such as "compassion" and "patience" being used to describe the care both the manager and her team provided for your Dad. We hope you can go away from this and find peace knowing he received the best care possible.


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Review from Graham S (Son of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who is 94, was at Ashley Park for a month to convalesce after a spell in hospital. The care home is run extremely efficiently by the management team and all the nurses and carers were very kind and helpful to my mother. She felt very safe and well looked after and was visited by a GP once
a week, which was reassuring. Her room was large and bright and had a lovely view of the gardens which, as she got stronger, we were able to walk in and enjoy the autumn sunshine. When visiting, my sister, brothers and I were always made very welcome and the staff took the time to talk to us about how our mother was progressing. My thanks go to all the staff who looked after my mother so well.

Reply from David Mclean, Customer Service Adviser at Ashley Park Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in our care, and that she felt at ease in the home also. It is always nice to hear from family members feeling like their loved one has cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care and thank you for choosing Ashley Park Care Home for your stay.


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Review from Anne D (Partner of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was invited to attend a "Silver" lunch last Sunday. The lunch was good and the wine went down well! After lunch, we were entertained by a really good keyboard sing-along. I especially enjoyed watching the residents singing along. Some of them I have never heard speak before! They were all really engaged
with the activity and obviously enjoyed it. Thank you so much for inviting me.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Park Care Home

Thank you for your feedback. We are happy you enjoyed the Silver Sunday event. It was a really lovely afternoon, thank you for joining us.


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Review from Malcolm M (Son of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum (now 99) has been a permanent resident in Ashley Park since December 2021. My wife and I are regular visitors and find the staff welcoming and extremely helpful, with any queries or concerns being answered promptly. The combination of the more traditional and well-proportioned building and the extensive
grounds - with an amazing range of wildlife - make for a calm and peaceful experience. Food is varied and well-prepared with individual requests catered for, laundry is efficiently processed and GP advice is available whenever it's needed. With new staff now in place, the activities programme has revitalised and offers a good range of things to take part in. Mum's overall experience has been very positive and she is content.

Reply from David Mclean, Customer Service Adviser at Ashley Park Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Mum in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible and we look forward to seeing you again soon.


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Review from V G (Daughter of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was made to feel very welcome during her recent respite stay at Ashley Park. All the staff were attentive to her individual needs and although a non-permanent resident, they ensured she felt a part of the home throughout. There was a good range of activities on offer each week and Mum enjoyed participating
in these. The home has a calm atmosphere and is set in beautiful grounds, although Mum was unable to take full advantage of these due to her limited mobility and the need for some assistance when outdoors. Mum had a large room but the ensuite bathroom was difficult for her to manage, in particular the steps and the difficulty posed by having to stand at the handbasin when washing. Overall, we can recommend Ashley Park for a short respite stay and thank all the staff for their care during Mum's time with them.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Park Care Home

We appreciate you taking the time to write us a review. We are so glad that we were able to provide your Mum with the care she needed at that time. Thank you for your recommendation.


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Review from Andrew G (Relative of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Ashley Park Care Home recently and was pleasantly surprised by the splendour of the home. The staff made my wife and I feel very welcomed and the residents appeared contented. I would encourage anyone to visit.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Park Care Home

Thank you for your feedback. We look forward to welcoming you for another visit soon.


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Review from Mark H (Son of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley Park Care Home took in my mother and father with a combined age of 189. They were both delighted with the light airy surroundings, the bedroom facilities and the wonderful garden with views across to the North Downs. The care staff made the transition very smooth and they both settled in well.
Thanks.

Reply from David Mclean, Customer Service Adviser at Ashley Park Care Home

Thank you for taking the time to leave your review. We are glad to hear Ashley Park Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your mother and father's stay as comfortable as possible.


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Review from Annie H (Daughter-in-law of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mother-in-law spent 18 months at Ashley Park, always said how happy she was to be there and particularly commented on the good food. She died peacefully in her own bed, having been well looked after by the local visiting GP. The standard of nursing and caring is high. It is a lovely building
with beautiful grounds to enjoy in the summer.

Reply from Rebecca Kellegher, Customer Service Adviser at Ashley Park Care Home

We are saddened to hear about the loss of your Mother-in-Law. We appreciate you taking the time to leave us your comments. It is lovely to hear you felt at ease with your Mother-in-Law in our care at Ashley Park.


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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Ashley Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Ashley Park Care Home is calculated as follows: ( (132 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 141 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Park Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (0)

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Meet the Team (1)

Victoria

Victoria Taylor

Job Title: Home Manager

Joined: 2019

I have gained over 12 years of experience working within the care sector, where I first entered the sector as a care assistant, progressing throughout the years to become a well-respected Home Manager.


In all the areas I have managed (both residential/nursing and domiciliary), I have maintained a minimum of Good rating from the CQC, reflecting my commitment to uphold credible care services.


I have played a pivotal role in recruiting, training and managing staff, to ensure they have the skills, knowledge and confidence they require to perform in their roles safely and effectively.


Frequently Asked Questions about Ashley Park Care Home

What types of Care is Ashley Park Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashley Park Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashley Park Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Ashley Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashley Park Care Home to the centre of Guildford?

3.4 mile(s) as the crow flies, distance by road may be significantly further.